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Business Profile

Furniture Stores

Interior Define

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Interior Define's headquarters and its corporate-owned locations. To view all corporate locations, see

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Interior Define has 2 locations, listed below.

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    Customer Complaints Summary

    • 837 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a loveseat on line from Interior Define. It is a bit large for my space and the fabric does not match as expected. Starting the day after delivery until now, I contacted the company at least 5 times to find out how to return it. I called customer service several times and left messages, written to customer service via email, and filled out something on line regarding this. No one has gotten back to me. Order #: ********** Date purchased: 5/25/23 Date delivered: 7/28/23

    • Initial Complaint

      Date:08/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order in May of 2022 which was never shipped. I was told that I would receive a full refund but never received one. I was then told to file a claim which I did, but I was told today that Interior Define was not giving any refunds due to the fact that they don't have any money.

    • Initial Complaint

      Date:08/07/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Paid for sofa and love seat ($3460.60) on 11/06/2021. Delivery was supposed to occur by March. Closer to October when things arrived. They were discolored and the stitching on the cushions was wrong. We were promised new covers as part of the delivery/warranty. They never arrived, and I continued to communicate via email, and get updates, and excuses. The last email I received contained notification of reorganization and bankruptcy, with no record of promised compensation.

    • Initial Complaint

      Date:07/25/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pull-out sofa on June 17th, 2022, total amount after taxes and shipping was $2,322.94. This amount was immediately charged to my credit card. I received multiple emails letting me know my order was being delayed. At one point it was supposed to be delivered in September 2022, then it was sometime in 2023. My sofa was never delivered and I found out the business was not doing well (they wouldn't answer any phone or email outreach during the time). At that point, I didn't care about the sofa, I just wanted my money back. I filed a claim with the agency handling their claims after learning the business was dissolved and its remaining assets would be liquidated. My claim recently came back saying no, I will not be refunded my $2k AND I will not be receiving my sofa. I have a family to support and that is a lot of money to be out of pocket. Can you help get my money back? I've reached out to my credit card and it is WAY beyond their time frame of issuing credits for these scenarios and said my only option is to get the refund directly from the business (which I have had zero luck with thus far).-frustrated mother

    • Initial Complaint

      Date:07/25/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 27th, 2022, we purchased a sectional from Interior Define in ****************** in ******* **********. We were initially told that we would receive our sectional in 18 weeks. We checked back in 18 weeks later and were told that the delivery time was unknown. In January we received a notification letter but were still told that we would receive our order in May. Now our order has been canceled by Interior Define. We were contacted by a law firm and we entered a claim, but they have told us that we will not receive anything back. We have not received any money back. My desired resolution is to simply be refunded the $2715.82 paid to Interior Define for a sectional that was never made or delivered.

    • Initial Complaint

      Date:07/17/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On August 1, 2022 my first payment to Interior Define was processed but in December they filed for an Assignment for the Benefit of Creditors which I received notice of in February of 2023. Today I called for an updated status of the claim I filed in February with ******************* to be reimbursed for the amount of $2, ****** for a couch and ottoman order that was not fulfilled I was told to get an attorney because they are not paying their unsecured creditors. I would very much appreciate your help in resolving this matter in the return of my funds or even just store credit.

    • Initial Complaint

      Date:07/14/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Filed a claim on February 3rd 2023 with ****** Recano to receive a $4158.09 refund from Interior Define because they failed to deliver products ordered due to bankruptcy. The result of the suit filed against them apparently does not provide enough funds to repay all the customers they scammed. Like others, just looking to get my money back for something that was never made.

    • Initial Complaint

      Date:06/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a couch in 2/2022 from the company interior define. I paid for a 5 year warranty at the time of purchase. It has been a year and the couch is falling apart on one side. when I reached out to interior define they informed me they sold some their business assests and that all claims prior to 12/29/22 would be handled by the assignee of interior define. when we contacted ********************* who is the assigned claim agent, they claimed no affiliation with interior define. we paid for a 5 yr warranty that is not being upheld and we are getting the run around.

    • Initial Complaint

      Date:06/18/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On the 09/16/2022 I purchased a sleeper sofa for a client of mine from Interior Define for $1940.11 to be delivered early April 2023. Several months later I inquired to firm up the delivery and was informed that interior Define had been purchased by another company and that all orders would either be manufactured or refunded. Later I was informed that a company, ********************************** was organizing claims with a date of assignment of 12/31/2022. Very little communication from this company as to when I will be refunded the money I paid upfront for a product never received.

    • Initial Complaint

      Date:06/16/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/16/22, I purchased a couch in the amount of $1940 from Interior Define in *******, **. The purchase was made by my interior decorator, ********************************* (**************) who I subsequently reimbursed. The company declared bankruptcy at the end of 2022 but I believe their assets were purchased by another company. We followed instructions to complete an assignment of benefit of creditors form and were told that we could request a refund after 6/12 if the couch had not been delivered. The couch was never delivered and it appears was never actually produced. I would like to request a complete refund in the amount of $1940. I have also asked my decorator, ********************************* (GioStyleDesign) to file a complaint. Thank you fro your assistance. *************************

    Interior Define is NOT a BBB Accredited Business.

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