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Business Profile

Furniture Stores

Interior Define

Headquarters

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for Interior Define's headquarters and its corporate-owned locations. To view all corporate locations, see

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Interior Define has 2 locations, listed below.

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    Customer Complaints Summary

    • 837 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Voided warranty after financial difficulties and acquisition. Refusing to service a structural issue.

    • Initial Complaint

      Date:06/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This order (#**********) was placed on June 25th, 2022 and the original delivery was no longer than 22 weeks (by 12/3/2022). Emails updates started as early as August and in mid November, a general letter from the *** arrived. It let me know that my order would not be ready on time, with a mid April delivery mentioned. I started emailing and calling the sales rep ***************************** but never getting hold of her (see email auto replies). She was able to reply to one of my emails, letting me know that they were 'experimenting some logistics issues that snowballed into backlog of orders.' She asked for patience and said that additional updates on ETA were coming in 2023. Her auto replies started hitting my mailbox and she never came back from the holidays At the end of February, they sent out another general message via amazonses.com. They acknowledged rumors of bankruptcy and admitted being on 'assignment for the benefit of creditors.' My order status was changed to 'canceled' and they never issued a refund. I emailed back and called the number provided, **************. I have tried refuting the charge on my card 3 times. My bank declined all alleging that I am out of my time to refute. A bank teller suggested me to put a claim with BBB I started receiving merchandise emails from them a couple of weeks ago. They are back on business and I haven't received my order or my money back

    • Initial Complaint

      Date:05/27/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to this company about a sectional that was ordered and delivered. The fabric was defective and has extreme shedding and pilling. After talking with customer service for weeks they finally gave me options for either new cushions, a partial refund, or a sofa in a new fabric. Of course, since then they have not responded to any emails or phone callsthe phone line doesnt even work anymore! They even agreed that the fabric is being discontinued yet now that they offer a solution they wont respond back to honor what they say! I spent over ***** on this sectional!!!

      Business Response

      Date: 05/30/2023

      Hi there, 

      Thank you for contacting Interior Define Customer Support. We will be closed for the Memorial Day Holiday on May 29th and will resume normal business hours on Tuesday, May 30th. During this time, we may be delayed to respond. We are working quickly to respond to all inquires and expect to be in touch within 2-3 business days. 

      We appreciate your patience and look forward to speaking with you soon.

      Interior Define

      Customer Answer

      Date: 05/30/2023

       
      Complaint: 20112735

      I am rejecting this response because:

      This is a similar response that I have received from the business in the past. They ensure contact within 5-7 days though you never received a response from them.


      Sincerely,

      *****************************

    • Initial Complaint

      Date:05/23/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Furniture items purchased May 29, 2022 have not been received. Estimated cost for sofa NOT received approx. $3,800. Ottomans delivered Feb 2023.Company periodically emailed regarding delays. On 4/5/23, Interior Define responded that my order/sofa is oversees and unable to be fulfilled. Received an advertisement booklet in the mail in May 2023 with items for sale; however, the most expensive part of my order cannot be fulfilled. #*********

    • Initial Complaint

      Date:05/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May ********* am writing to file a complaint against Interior Define regarding my recent purchase. On November 29, 2022, I placed an order for a couch with Interior Define, for a total cost of $2591.19. However, when I checked the status of my order, I discovered that it had been cancelled and that I needed to file a claim with the creditor.I am extremely disappointed with the way that Interior Define has handled this situation. I was never notified of the cancellation of my order, and I only discovered the issue by checking the order status on the website. I have reached out to Interior Define multiple times to try to resolve the issue, but I have been directed to a credit agency.I am also concerned about the information provided to me regarding the need to file a claim with the creditor. I have been informed that there is no guarantee that I will receive my money back from the creditors, which is unacceptable given that I have paid for a product that I never received.I believe that Interior Define has failed to meet its obligations as a retailer and has provided me with poor customer service. I would like a full refund of the $2591.19 that I paid for the couch, as well as compensation for the time and effort that I have spent trying to resolve this issue.I have attempted to resolve this issue with Interior Define directly, but I have been unsuccessful. Therefore, I am filing a complaint with the Better Business Bureau in the hopes that this matter can be resolved.Thank you for your attention to this matter.Sincerely,******

    • Initial Complaint

      Date:04/28/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a couch from Interior define in May 2022 with full payment and delivery promise in September 2022. While there was communication in Nov 2022 for issuing a refund, they eventually stopped all communication and now have a vague message on the status of my order/refund. "Your order has been produced, but neither the new entity nor the estate have the funding or ability currently to fulfill this order. We wanted to give you an update, even though this matter is rapidly evolving, as we understand the frustration of continuing to wait to hear back on your order. We understand that you may choose to pursue recovery given we are not able to fulfill these orders at this time."Order amount $2913.24 order number: *********

      Business Response

      Date: 05/10/2023

      Hi there,

      Thank you for contacting Interior Define Customer Support. During this time we are experiencing longer than usual response times. Our team is working hard to answer all questions as quickly as possible and we aim to be in touch within 5-7 business days.


      If you have an open order placed before December 29, 2022 and are looking for an update, please visit**********************************************.Please note any customer orders placed on and after December 29, ******************************************** the normal course of business under new management.

      We appreciate your patience and look forward to speaking with you soon.

      Interior Define

      Customer Answer

      Date: 05/10/2023

       
      Complaint: 19996745

      I am rejecting this response because:

      This is the same generic response for an apology in delay they have been giving since six months now. The company is evading messages and is not committing to provide any sort of refund or fulfil my order. 

      Sincerely,

      *******************

    • Initial Complaint

      Date:04/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Replacement of two accent chair legs that are bent and unusable.

    • Initial Complaint

      Date:04/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In June of 2022, we ordered 3 sofas. A sectional and love seat and sofa. We received the sectional which was $3700 in February. We have received ************* $1595 or the sofa $2100. Like all other complaints I cant speak to anyone and they dont respond to emails. I want a refund for the two items not yet received. Idk what to do anymore. Im not going to eat $3700 tho!

    • Initial Complaint

      Date:04/07/2023

      Type:Billing Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We ordered a sectional couch in August 2022 from Interior Define. We were given tracking and told it would arrive February 2022. Now it is mid April and we the company will not return our numerous calls and emails regarding the couch. At this point we just want our original purchase $2500 back. This is unacceptable and want to be refunded.

      Business Response

      Date: 04/28/2023

      Hi there,

      Thank you for contacting Interior Define Customer Support. During this time we are experiencing longer than usual response times. Our team is working hard to answer all questions as quickly as possible and we aim to be in touch within 5-7 business days.


      If you have an open order placed before December 29, 2022 and are looking for an update, please visit**********************************************.Please note any customer orders placed on and after December 29, ******************************************** the normal course of business under new management.

      We appreciate your patience and look forward to speaking with you soon.

      Interior Define

      Customer Answer

      Date: 04/28/2023

       
      Complaint: 19910213

      I am rejecting this response because: Mg order was placed before December 2022.  I have not been refunded my $2500.00 for my sectional and have been told nothing about when I will get my money back. 

      Sincerely,

      *************************

    • Initial Complaint

      Date:04/04/2023

      Type:Delivery Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a couch from this company in May last year. I was told Id receive it in 20 weeks. Then when 20 weeks rolled around they said it had been delayed. Then in November the emailed and said it would be delivered in March. I cancelled the order then and was told Id get a refund. I have YET to get a refund. This business is keeping my money for an item I NEVER received.

      Business Response

      Date: 04/25/2023

      Hi there, 

      Thank you for contacting Interior Define Customer Support. During this time we are experiencing longer than usual response times. Our team is working hard to answer all questions as quickly as possible and we aim to be in touch within 5-7 business days. 


      If you have an open order placed before December 29, 2022 and are looking for an update, please visit **********************************************. Please note any customer orders placed on and after December 29, ******************************************** the normal course of business under new management. 

      We appreciate your patience and look forward to speaking with you soon.

      Interior Define

      Customer Answer

      Date: 04/26/2023

       
      Complaint: 19895723

      I am rejecting this response because: there was absolutely no resolution and no mention of me receiving my money back. It was only a premade response about them having horrendous customer service.

      Sincerely,

      ***********************

    Interior Define is NOT a BBB Accredited Business.

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