Business Profile

Job Listing Service

CareerBuilder

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This business has 1 alert

Pattern of Complaints

Complaints

This profile includes complaints for CareerBuilder's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

136 total complaints in the last 3 years.
43 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/25/2024
Type:Order Issues
Status:
UnansweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly asked Career Builder to quit selling my information, delete my data, close my account, and remove me from their email list. I mistakenly signed up years ago and within a week tried to close my account because of all the scam and phishing recruiter contacts I was receiving. I have contacted the company no less than five (5) times asking the above requests. I was able to deactivate my account, but my information and resume is still on job boards. I get recruiter communications (email, ********, phone calls, and text messages) as many as 10+ a day. I keep requesting to be removed from all communications, but they will not honor my requests.
Initial Complaint
Date:09/04/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
6-7 years ago, CareerBuilder had a scam on their *********** Website regarding a work from home job. Long story short, I cashed a check that was emailed to me, then, I was fined by my bank! I made them aware of the scam back then, and suggested they do a little bit more investigating on their supposed hiring companies! I logged out from their website and no longer used their services. Recently I'm online looking for a new job on different job sites that turned out to be, 3rd parties for CareerBuilder I assume, because after hitting 'apply now' button, it took me to their website. I was contacted by ************* for a fake WFH job, via text message then through MS ****** emailed a check, lucky for me they're a little behind in the scam world! However, unfortunately for me, there is a new, more sophisticated scammer on CareerBuilder now who has my SS# and my ID since they provided me with a actual 'I9 form' which I've attached along w/ an 'Offer for hire letter' from the '****************.' I've also attached the email they sent which they hired me with. If you look closely at their email address, the 'admin' has 2 i's in it! ??This scam entailed, them ordering 2, iPhone 15s and 1, iPad pro, via *******, this was paid in full, this was my 'supposed' WFH equipment. I did however, sign the contract w/ *******. Next, I'm supposed to send the equipment to an IT programmer in *****, to install the software I need for my job! Since, I've been scammed 2xs before, with WFH jobs. I called ******* to make sure I was not going to be responsible for the payment of the products, and ******* assured me that they were paid for in full, but couldn't tell me the name of the purchaser. So today I received the equipment. One other ??, the hiring manager was relentless with communication on MS ****** So this is ridiculous and CareerBuilder is literally responsible for allowing these types of scams to be available, because they DO NOT RESEARCH THEIR HIRING COMPANIES! PLEASE STOP THEM!
Business Response
Date: 10/21/2024
Good Day *****,

Thank you for your feedback provided via the Better Business Bureau. We do our best to verify each company that utilizes our products and unfortunately there are times where a company or individual may misrepresent themselves. We make every effort to shut down these fraudsters but sometimes our efforts are not enough. This is why we also share information to help our job seekers keep themselves safe during the job search process. That information can be found at the following link:

*****************************************************

We ask that if you feel that you have been a victim of Fraud, please file a report with the *** online through the ******************************* (IC3): *******************

Our Security & Fraud link can also be found on our main site: *********************************** at the bottom of the page under *********** and Security & Fraud.

There is also the option for our Job Seekers to report fraudulent jobs to us through the website by use of the Report this Job function. This will assist in getting those who make their way through shut down quickly. Unfortunately, we are unable to assist with a correction to your credit report as that is out of our hands.

Again, I am truly sorry for your experience and hope that you do take the time to file the necessary report with the ***. I am sorry that I could not be of more help.

Kind Regards,

Your CareerBuilder Team
Initial Complaint
Date:08/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have repeatedly asked Career Builder to quit selling my information, delete my data, close my account, and remove me from their email list. I mistakenly signed up in December of 2023, and within a week tried to close my account because of all the scam and phishing recruiter contacts I was receiving. I have contacted the company no less than five (5) times asking the above requests. I still contacted by recruiters, and I still get emails from the company. They will not honor my requests.
Business Response
Date: 10/21/2024
Good Day ****,

Thank you for your feedback provided via the Better Business Bureau. I apologize that you are unhappy with your experience on our site and with to remove your information from our system. Please see below for information on how to do so:

Please note that when you delete your account or request your account to be deleted, you cannot sign back up with that username. You will have to create an account with an entirely new email address. If you still want to delete your account, you will need to do the following:
You need to submit DSAR form and your account will be deleted in 7 days after you have verified your ID by following the steps in the email sent to you after submitting your deletion request.

It is important that you verify your ID in the email that is sent to you otherwise the process cannot be completed.

I have also provided the links on how to delete your account, how to upload, edit or delete a resume as well as how to unsubscribe from CareerBuilder emails. All of these links are available by navigating to the bottom of our home page and clicking Customer Support.

*********************************************************************************************

********************************************************************************************************

***************************************************************************************************************

I hope that this information is helpful and provides you the assistance that you need.

Please note that if you applied off of the Careerbuilder.com site or through an external application your information is accessible to those employers, or your profile was set to public upon registering (this means your Resume was public in the Resume Database) employers may also have viewed your information.

We are unable to delete any records on employer's systems. If you wish to stop receiving communication from them, you will need to notify the employer directly of this so they can address the removal of your details within their systems, I would in this case advise to reach out to the recruiters directly to remove your contact details, as we cannot do this on your behalf.

Kind Regards,

Your CareerBuilder Team
Initial Complaint
Date:08/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Careerbuilder.com is a scam to collect job seekers data. I have received relentless spam/scam calls and emails after signing up and posting my resume. Below are the directions from their website on how do delete an account, however, they are bogus. When you select "Delete my Account" it takes you to another page where you fill out your information, AGAIN, and then requests a CAPTCHA verification multiple times. Once you complete it, the "Submit" button is grayed out and you can't submit your request. So I can't delete my resume or account. I've seen multiple reports here on BBB and still they have a A+ rating, what a complete disservice this is. Careerbuilder - This is NOT a browser issue, as you claim, it is simply a scam to collect consumer data.Jobseeker How Do I Delete My Account?How Do I Delete My Account?Apr 17, *********** Article Number ********* Title Jobseeker How Do I Delete My Account?Description Target Audience: Jobseeker Are you sure you dont want to keep your account with **********************? When you delete your account or request your account to be deleted, you cannot sign back up with that username. You will have to create an account with an entirely new email address. If you still want to delete your account, you will need to do the following: Login to your CareerBuilder account Where it says Welcome, your name hover over and click on My Profile From your Profile Information page, where it says Related Settings, click Remove Your Account You need to submit DSAR form and your account will be deleted in 7 days after you have verified your ID by following the steps in the email sent to you after submitting your deletion request.
Business Response
Date: 10/21/2024
Good Day ******,

Thank you for your feedback provided via the Better Business Bureau. I apologize that you are unhappy with your experience both on our site and while trying to delete your information. I had our team check to see if a request was submitted and they verified that a request has not yet been submitted. Please follow the below steps:
You need to submit DSAR form and your account will be deleted in 7 days after you have verified your ID by following the steps in the email sent to you after submitting your deletion request.

It is important that you verify your ID in the email that is sent to you otherwise the process cannot be completed.

I hope that this information is helpful and provides you the assistance that you need.

Kind Regards,

Your CareerBuilder Team
Initial Complaint
Date:07/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started receiving text messages and phone calls about jobs that don't relate in any way to the resume I uploaded with Careerbuilder so I attempted to delete my resume. I easily found the instructions how to do so but the "Delete this resume" they referred to simply Was Not There. They obviously don't want anyone to delete their resume so I thought fine, I'll delete my account. I am not able to do that either. I assume Careerbuilder was a reputable organization but I found out otherwise. All I am asking is that they delete my account and delete all of my information from their database.
Business Response
Date: 10/21/2024
Hi *****,

Thank you for your feedback provided via the Better Business Bureau. I apologize that you have been unsuccessful in finding the instructions to remove your information from our system. Please see below for information on how to do so:

Please note that when you delete your account or request your account to be deleted, you cannot sign back up with that username. You will have to create an account with an entirely new email address. If you still want to delete your account, you will need to do the following:
You need to submit DSAR form and your account will be deleted in 7 days after you have verified your ID by following the steps in the email sent to you after submitting your deletion request.

It is important that you verify your ID in the email that is sent to you otherwise the process cannot be completed.

I have also provided the links on how to delete your account, how to upload, edit or delete a resume as well as how to unsubscribe from CareerBuilder emails. All of these links are available by navigating to the bottom of our home page and clicking Customer Support.

*********************************************************************************************

********************************************************************************************************

***************************************************************************************************************

I hope that this information is helpful and provides you the assistance that you need.

Kind Regards,

Your CareerBuilder Team
Initial Complaint
Date:07/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I try to DELETE my account, the Are you a robot box just keeps circling. Not able to DELETE. my account. Please Delete my account and dont sell or distribute my info.
Business Response
Date: 07/18/2024
Hello *****,

From the circling that you've described, it sounds like you may be having an issue with your browser. If so, please open an incognito window in ****** Chrome and enter the following Link: ********************************************************************************************************************

This is the official deletion form for you to remove any data from our website. Please note, that upon submission of said request, it can take up to 30 days to fully purge your data.

Kindest Regards,

The CareerBuilder Team
Customer Answer
Date: 07/18/2024

Complaint: 22007052

I am rejecting this response because:
the link doesnt WORK! Just DELETE my account and DO NOT SELL MY INFO

Sincerely,

***********************
Business Response
Date: 07/22/2024
Hello *****,
We have double checked the link ******************************************************************************************************************** and it is currently working on our end. Please understand that the process for such requests is for job seekers and consumers to directly fill out the forms, as it will send you an email to confirm said request to purge your data.
If you are still unable to copy and paste the above link into your browser ******* ******* MS **** or Firefox), we can fill it out on your behalf. However, be mindful of the aforementioned confirmation email; as the deletion request will not fully go through if that portion is not completed.

Kind Regards,
The CareerBuilder Team
Customer Answer
Date: 07/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
Date:06/30/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 2/3/23 I requested to have my CareerBuilder account deleted. However, I am still getting emails from recruiters from the CareerBuilder website. It has been over a year, and I don't understand how I am still able to log into an account that should have been deleted for over a year ago. Since this issue has not been resolved and I can't seem to get in contact with anyone from career builder, this is my last resort. I am asking for the second and hopefully the last time. That you delete my CareerBuilder account ASAP.
Business Response
Date: 07/03/2024
Hello *******,

We have received your request to delete your data on 6/30/24. Please note that the first request was on 2/03/23.
We can confirm that there is no active account on ********************** under the email address ************************** you've provided. Upon deletion of your account your resume is no longer searchable on the database.

If your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.

At times, it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

Kindest regards,
The CareerBuilder Team
Customer Answer
Date: 07/03/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/24/2024
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for www.careerbuilder.com looking for a job and noticed i was getting too many emails and strange text messages about jobs i never applied for or show interest in. I am having a hard time trying to delete my account since you have to make a request (what type of website makes you go through hoops to deactivate?) and personal information and nobody as tried to email me back. i WOULD LIKE FOR THEM TO DELETE MY ACCOUNF AND NOT TO SELL MY PERSONAL INFO.
Business Response
Date: 06/25/2024
Hello *****,
We have received your request to delete your data. Please note, that it may take up to 30 days to fully purge your data from our site.
If your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.
At times, it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

Kind Regards,
The CareerBuilder Team
Customer Answer
Date: 06/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********
Initial Complaint
Date:06/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The CareerBuilder site is a scam and trap to sell job seeker information. Job seekers can not delete resumes posted by them on their own. They can not delete their account on their. The request for those deletions will never work due to the intended email confirmation trap they built into the request process because those confirmation emails were never and will never be sent to complete the requests.
Customer Answer
Date: 06/11/2024
Complained to the business on Jun 11th, not yet resolved.
Business Response
Date: 06/14/2024
Hello ***********,
The email confirmation is not a trap to retain information, but more so a confirmation that way a users information is not deleted by mistake. Please follow the steps and the delete process will begin, if you wish to purge all data from the CareerBuilder website.

Link:
********************************************************************************************************************

Kind Regards,
The CareerBuilder Team
Initial Complaint
Date:06/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon being laid off on 02/09/24, I uploaded my resume into the www.Careerbuilder.com job website in hopes of being recognized by employers and recruiters to gain employment. Soon after updating my personal information and uploading a new resume, I started receiving emails and telephone calls from people with thick accents (from ***** possibly) claiming to be recruiters. I fell for this at first but started to become very suspicious after being offered a position so easily and receiving links to click on along with requests to share personal information. This is when I realized that this site had been taken over by scammers. I tried to go back into CareerBuilder to delete my information and remove my resume but was unable to do so. It brought me to a page to request the deletion of my information, but i never received a response and my information is still on this site. I continue to receive scam calls and emails (from ***** possibly) claiming to be recruiters and now I have been notified by my identity theft account that my email address is compromised and on the dark web. This was a valid company at one time. I want my information removed from this site. I would also like to warn others, so they don't give this company access to their information. They are all scammers, how awful to prey on people who are trying to find employment. I plan on filing a complaint with the *** for every scam recruiter who continues to contact me.
Business Response
Date: 06/06/2024
Hello ****,

We certainly understand your frustration with regard to receiving unsolicited notifications. The job seeker account for ******************** was created on 5/23/2018. There is a resume that was last modified in March 2024.
Our system does show a request asking CareerBuilder what information was collected/potentially sold.
Please fill out the **** form (********************************************************************************************************************) and select Delete My ************************************** it also happens that a company may represent themselves as a customer of ********************** while they are in no way affiliated. They do this because we have millions of users and attempt to use the brand to legitimize their contacts. We make every effort to shut them down with our privacy and security vendors. We also share information to help our job seekers keep themselves safe during the job search process. Feel free to visit ***************************************************** for additional information on how to ensure a safe job search online and advise on what to do when you encounter scams or fraudulent content.

Kindest regards,

The CareerBuilder Team
Customer Answer
Date: 06/07/2024
Complaint: 21798637

I am rejecting this response because: The link you sent to me is a non-working link (SEE BELOW). Also, I have submitted the "Delete my account form" that you specified in your response. I have submitted this form several times and nothing has been done. You can obviously see my account so should have the ability to delete my resume and account at my request right now. Why aren't you doing that? Once again, the request to "delete my account form" on your site does not work. This will become a legal issue if you do not delete my resume and other information from your site. You have not protected my information. I can see all of the complaints against you, so I know that I am not the only person affected.
NON-WORKING LINK BELOW:
This privacyportal.onetrust.com page cant be found
No webpage was found for the web address: ********************************************************************************************************************)
HTTP ERROR 404
Best Regards,
***********************
Business Response
Date: 06/11/2024
Hello ****,
We are unable to identify any issues with the link on our end. In your previous message, there seems to be a 'closing parentheses' at the end of the link.
********************************************************************************************************************
As an alternative, you can go to Careerbuilder.com and scroll to the bottom of the page and select Data Subject Access Request. Keep in mind, your profile is currently set to private. Be sure to follow this process to fully purge your data.
If your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.
Kind Regards,
The CareerBuilder Team
Customer Answer
Date: 06/17/2024

Complaint: 21798637

I am rejecting this response because I would like confirmation that my account and resume have been removed from your website. I have followed your instructions and have completed the form AGAIN as you have instructed. Once I see that my resume has been removed and my personal data has been deleted, I will accept your response.
FYI, I don't know of any other job sites that prompts jobseekers to upload a resume that you cannot delete, remove, or replace. I would have never uploaded it had I known this. This is a huge privacy issue, aside from the fact that you allowed scammers to pose as recruiters in order to gain access to my personal resume and other personal information.
Sincerely,

***********************
Business Response
Date: 06/18/2024
Hello ****,

We have received your delete request and have begun the process of purging your information. Please note that, it can take up to 30 days for all data to be fully deleted. Upon deletion of your account your resume is no longer searchable on the database.

If your information was retrieved by an employer and saved locally while your profile was active, we are?not?able to delete that information from their systems. You will need to contact these companies directly with your request to be removed from their systems and to stop contacting you.

Kind Regards,
The CareerBuilder Team

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This business has 1 alert

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CareerBuilder is NOT a BBB Accredited Business.