ComplaintsforParkWhiz

• Initial Complaint

  09/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company overbooked parking spots in ********* for the Springsteen concert. No spots were available at the time they said to arrive.

  

  Business response

  09/19/2024

  Hi *****,

  We apologize for the inconvenience!
   
  We do our very best to ensure that spaces are saved, however, there are some situations when the attendant sells more spaces to drive-up customers than intended. We will work with the management there to address this issue. As discussed over the phone, we have provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
   
  Again we apologize for the frustration and inconvenience.
   
  Thank you,
   
  The ParkWhiz Team
  
  

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Terrible ! Pre-paid for a (24 hr) spot and only parked there for about 3 hrs last night for an event in ******* . Went to leave and the gate would'nt open without PAYING AN ADDITIONAL $10.00! SCAM !!

  

  Business response

  09/13/2024

  Hi ****,

  We apologize for the inconvenience! Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer response

  09/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Purchased parking pass 8/27/2024 through TicketsCenter Paid $63.00 Parking Pass # ********* False address of parking garage: ***********************************************NO SUCH LOCATION*see uploaded documentsation

  

  Business response

  09/01/2024

  Hi ****,
  
  We apologize for the confusion! Your parking pass includes directions, photos, description, even our Customer Support number to help you navigate to your parking location. 
  
  Unfortunately, passes purchased from websites like TicketsCenter, Seatgeek, Stubhub, or Vivid Seats are likely resold to you at an enormously inflated rate over the actual value. ParkWhiz Terms of Service are null and void for any passes purchased through a reselling site, and in case you experience an issue with your pass, youll need to reach out directly to the service through which you transacted to seek a refund/reimbursement, as ParkWhiz is not liable for these sales.
  
  Although we do not condone this, we lack control over the activities of resellers on external websites. We apologize once more for any inconvenience or confusion this may cause.
  
  Thank you,
  
  The ParkWhiz Team

  Customer response

  09/16/2024

   
  Complaint: 22223302
  
  I am rejecting this response because: Attached are receipts for that day.   
  
  Sincerely,
  
  **** ******

  

  Business response

  09/19/2024

  Hi ****,
  
  You would need to reach out to TicketsCenter directly for your refund request since they are the merchant of record for this transaction. You may call them on ************.
  
  Again we apologize for the frustration and inconvenience.
  
  The ParkWhiz Team
  
  

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I parked in a parking lot managed by ParkWhiz on August 24, 2024 at 4 PM. There was no in-person attendant to speak to, no parking gate arm, no barriers to entry for this parking lot. I paid for 24-hours of parking via a QR code posted within the parking ****** parking pass was validated by my license plate of my car. There were parking spot numbers, however the payment app did not ask for my spot number. There were also no indicators that exit/re-entry were "not allowed." No posted rules stating that we could not exit and return to the parking lot however we pleased.Since I was on vacation and the parking lot was at a HOTEL, I left my parking spot to go drive to dinner. Upon my return at 10:30 PM, the parking lot was oversold and I was unable to park anywhere at all. All the spots were taken. This is very disappointing as you might imagine, since I prepaid for 24 hours of parking and wanted to park overnight as well.I reached out to ParkWhiz customer service and their response was: "The garage does not allow reentry, so you couldn't park again with the same pass as the License Plate might not be in the system anymore."That is absolutely ridiculous. My parking pass was literally validated by my license plate. Why would the system not have it anymore? If the parking pass was validated by spot number, this would make more sense. But my license plate DOES NOT CHANGE within 6 hours, so it should be kept within my parking pass. Plus, if the parking lot does not allow reentry, then why is there no gate?? The lot is left wide open with no barriers.Also, you mean to tell me, I can't move my car AT ALL for 24 hours?? Do you realize that people who go on vacation make plans and have things to do?? I don't go on vacation just to stay in my hotel the entire time. I needed to leave and repark my car, as most people would. ParkWhiz is a scam of a company. Avoid paying for their parking if you can.

  

  Business response

  09/01/2024

  Hi ******,
  
  We apologize for the inconvenience! Your parking pass only allows you to make one entry and one exit. You cannot return under the same booking once you have exited, even if you left earlier than the time your booking was supposed to end.
  
  If you are seeking a location that offers in & out privileges, you'll see a "Reentry Allowed" amenity icon listed; this is shown in the details section both pre-purchase and post-purchase. If you don't see anything on the listing page pertaining specifically to reentry privileges, it's best to assume that you will not be allowed to come and go throughout the duration of your parking pass. 
  
  Again we apologize for the frustration and inconvenience.
   
  Thank you,
   
  The ParkWhiz Team

  Customer response

  09/03/2024

   
  Complaint: 22215016
  
  I am rejecting this response because:
  

  What amenity list are you referring to? I attached a screenshot of what my parking pass looked like. It didnt list any amenities at all.

  As a first time user of ********************, how am I supposed to come to that assumption on my own? There was nothing that would lead me to believe Im not allowed to leave because the parking garage doesnt have a physical gate, barrier, or an attendant monitoring entry/exit.

  What a snobby and unhelpful response.

  
  Sincerely,
  
  ****** *****

  

  Business response

  09/13/2024

  Hi ******,

  Location amenities is available when making prepaid reservations on our website our app . By using Scan To Pay, you agreed to let us facilitate payment for your parking session only; hence, you still need to check the terms & conditions on signs at the location, or contact the parking operator for definitive information.

  Again, we apologize for inconvenience or confusion this has caused.
  

  Sincerely,
  

  The Parkwhiz Team

• Initial Complaint

  08/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  16 AUG 24 I booked a reservation at *******************************. Parked there before without issues. When I checked In with the attendant he told me that my ticket had already been scanned in as if someone used my ticket to park. Impossible. The guy knew my name. I believe he lied to me because the tiny structure was full. Im 95% sure that I will cease using this sketchy app.

  

  Business response

  09/01/2024

  Hi *****,

  We apologize for the inconvenience!
  

  We were unable to locate your support ticket requesting a refund. Have you reached out to our support team about this? In order for us to process a refund, please fill out our Refund Request form by visiting ********************************************.
   
  Thank you,
   
  The ParkWhiz Team
  
  

• Initial Complaint

  08/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I made a purchase online to parking wiz on August 17th 2024 for parking to the Jets vs Panther game on ***********. Both myself and my fiance tried for over 2 hours to get to this parking area however it was blocked off by the police. I had to pay more money at another location further away, I missed half the game trying to go the parking lot. It happened to be pride weekend as well so streets were closed. When walking from the new parking lot I passed this location and it was blocked off with police vans and police SUVs. I should have taken a picture since they do want to give my money back. I would like the refund I am entitled too. Was the WORSE experience EVER.

  

  Business response

  09/01/2024

  Hi *****,

  We apologize for the inconvenience!
  

  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer response

  09/03/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  08/16/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered parking from Parkwhiz on the app. When I got to the parking garage, the attendant would not scan my code or honor my payment and asked me to pay again. I refused to pay again and parked elsewhere. I requested a refund from parkwiz. I filled out the form and was contacted by their *** via Ticket #****** requesting a copy of the receipt from the other place I parked. I already provided the on street parking receipt but provided it again via email. Then I was told I needed to send them my bank statements showing the payment. I paid for parking and they refused to let me park. Whatever parkwiz has with the lot shouldn't be my fault. I did pay for on street parking and sent them a copy of the receipt. This seems like it should be illegal to refuse a refund without a customer sending bank statements. I feel like I was cheated out of my time and money and now they're asking for bank statements and customers to jump through hoops because of problems or agreements the company has with individual parking lots. Please refund my money for PARKING PASS:#********* in the amount of $23.20 since you didn't provide me with any parking. Attached is the parking receipt from ************* metered parking as requested by Parkwhiz.

  

  Business response

  08/20/2024

  Hi Art,

  We're sorry to hear about your recent experience. Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.

  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer response

  08/20/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  08/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a parking pass for an event. Discovered our parking was in a parking ramp that valets. Left our car with them tipped them and came back to our car ransacked. Called the police and they apprehended a suspect as well as our items and several other peoples items. The person was still in cars in the parking ramp! The ramp told us to reach out to whokeever we booked our reservation for a full refund. We found ourselves having to commute two days in a row, several hours on the phone just to get our items back. Contacted park whiz to update them on the safety of the places they promote as well as ask for our refund. They said the ramp was supposed to give me a refund. Contact the ramp and they said that we paid through a third party so they cant issue a direct refund. I let ParkWhiz know this then they said oh yeah thats right we dont issue refunds. Its been a back of forth of nothing. I told them I didnt need a refund for damages or my stolen items but for promoting an unsafe place.

  

  Business response

  08/12/2024

  Hi *****,
  
  We apologize for the frustration. Rest assured we're taking the necessary steps with the garage management to ensure mishaps like this don't occur again.
  
  We have processed a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
   
  Again, we apologize for the inconvenience this has caused.
   
  Thank you,
   
  The ParkWhiz Team

• Initial Complaint

  08/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I prepaid for parking for the 8/10/2024 Titans game in ********* and when I arrived to park, it was an employee only parking lot. A police officer was at the gate and told me it was a scam and multiple people showed up to park there but the vendor was not authorized to sell parking in the lot.

  

  Business response

  08/12/2024

  Hi ********,

  We apologize for the inconvenience!
  

  We were unable to locate your support ticket requesting a refund. Have you reached out to our support team about this? In order for us to process a refund, please fill out our Refund Request form by visiting ********************************************.
  
  Thank you,
  
  The ParkWhiz Team
  

  
  

• Initial Complaint

  08/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid for parking for a conference i was attending which indicated I would have parking for two hours. So, I rushed to get back. While I admit I was 12 minutes late, though it should have expired at 5:07, not at 5:00 on the dot which meant I was only 5 minutes late. Late is late, I agree. However, the parking notice indicated a NOTICE FEE of $80.00! That is simply unconscionable. There was no notice of this extremely high fee.

  

  Business response

  08/12/2024

  Hi *******,
  
  We apologize for the inconvenience!
  
  Unfortunately, we can only guarantee the rates for the exact times you have booked. Any time parked outside the period listed on your ParkWhiz pass may result in an additional fee or the possibility of having your vehicle booted or towed. 
  
  ParkWhiz is a third-party listing service and is not responsible for issuing citations or enforcing parking regulations at any parking lot. Our role is to facilitate parking reservations and payments on behalf of our partners, the parking vendors. As such, we are unable to directly assist with disputing or voiding citations.
  
  If you believe you received this in error, kindly submit a dispute using the information listed on the citation you received. 
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
   
  The ParkWhiz Team
  

  Customer response

  08/26/2024

   
  Complaint: 22103288
  
  I am rejecting this response because: Please be advised that I reject the businesses response. They did nothing to correct their unconscionable rates.
  
  Sincerely,
  
  *************************

  

  Business response

  09/01/2024

  Hi *******,
  
  ParkWhiz does not set the rates for parking at any facility; we simply serve as an online platform for parking data & reservations. Rates are set by our parking providers and vary by supply & demand, special events, etc. 
  
  In your case, the rate you paid for was the location's Day Rate which is valid through 5pm on Weekdays hence, your exit time. For this reason and the fact that you went over your reservation, we are unable to make any adjustments.
  
  My apologies again for the inconvenience this time around. 
  
  Thank you,
   
  The ParkWhiz Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩