Complaints

This profile includes complaints for ParkWhiz's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ParkWhiz

  500 W Madison St Chicago, IL 60661-4544

  
• 

  ParkWhiz

  500 W Madison St Ste 1000 Chicago, IL 60661-2559

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was trying to purchase a parking pass and thought it was a daily parking rate from 5:20am to 7:30pm. After purchasing I realized that it was 5:30am to 7:30am. This was already 6am and I wouldn't have purchased a time for something that already started. Plus u wouldn't have purchased it I realized it was only for 2 hrs. Contacted customer service explaining the error and clearly I didn't use the service so I find it crazy they weren't willing to refund. I could only cancel if the parking time hadn't started but they allowed me to purchase a time slot that already started so there was no allowance for me to cancel or get a refund and I think it's terrible that have have such poor customer service such that they wouldn't refund me for a service I couldn't utilize. Terrible and I wouldn't use them and would warn everyone. Good luck calling to talk to someone because ylthey basically tell u to only email and then don't really assist with the concern.

  

  Business Response

  Date: 07/22/2024

  Hi Sarsha,
  
  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking pass as a one-time courtesy. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account. 

  Please note that our cancellation policy allows you to get a full refund for your parking pass as long as you can before the reservation starts. Our parking operators would turn away drive-up customers to ensure that all reservations are honored, thus, once the reservation start, we can no longer retrieve the funds from the seller as they already held a spot for your arrival.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  

  
  

• Initial Complaint

  Date:07/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 4th 2024 we reserved a parking spot at ************************************** and paid $52.20. On the day of the event the lot was not staffed and parkwhiz found another lot for her to park in at ********************************************* for a cost of $42.40. While they did credit the new parking spot, they refused to credit the difference between the original amount paid of $52.20 vs. the new amount paid of $42.40. If I had wanted to park in the ************** I would have booked there originally.It shows in my account online that the original amount of $52.20 was refunded, but it has not and they have refused to refund either the original fee or the difference. I have attached screen shots of the supposed refund and the new parking receipt to demonstrate the difference.Refunding the difference is the bare minimum they should so as their s**** up made my wife late for the show and created unnecessary stress with rude employees and a less than helpful parkwhiz support staff. My parkwhiz account is under ************************** and my phone number is ************

  

  Business Response

  Date: 07/22/2024

  Hi ******,

  We apologize for the inconvenience and the delayed response!

  We have added $20 credits to your ParkWhiz account - the credit is valid for one year and you can use it towards your next booking. We are definitely taking the necessary steps and communicating with parking operators to ensure that the experience you had with the full location doesn't happen again.

  Our sincere apologies again for the trouble. We appreciate your patience and understanding, ******. Let us know if you have any other concerns!

   

  Thank you,

  The ParkWhiz Team

  Customer Answer

  Date: 07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:07/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a parking spot from Parkwhiz by Flash in advance of a grand opening. On 6/7/24, when I went to park there, I found the entire street was closed making the parking lot inaccessible. I completed the on line steps to request a refund. I have only heard a response once in the past month in spite of my repeated outreach. The site continues to say it is being processed.

  

  Business Response

  Date: 07/15/2024

  Hi ****,
  
  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. We have processed a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 business days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team

  Customer Answer

  Date: 07/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I will reach out again if the deposit doesn't occur in the timeline you mentioned.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:07/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $20 for parking from Park Whiz and followed their instructions. I parked in the correct lot. The lot did not have my reservation from Park Whiz and wrote me TWO tickets @ $63 each for failure to pay. I caught the lot attendant on the second one and he took it back after I showed him the mixup. However, I did end up paying $63 for the spot. In good faith Park Whiz should refund me that $63. They were fast to DENY my initial claim, but since have gone silent.

  

  Business Response

  Date: 07/15/2024

  Hi *****,

  We apologize for the inconvenience!

  We're looking into your request as we speak. You mentioned that the second ticket was resolved by the onsite attendant you spoke with but had to pay $63 for the first one, is that correct? If so, could you please send us a copy of the payment made for the first ticket, the one that was not voided?

  Please note that we are unable to refund payments that aren't made through our system. However, we want to make this right for you. Please send us your Payable To details so we can reimburse the incorrectly-issued parking ticket. In the meantime, we have issued a full refund for your ParkWhiz pass and you should see the refund on your end within 3-5 business days.

  We appreciate your patience and cooperation, *****. We look forward to hearing from you!

  Best,

  The ParkWhiz Team

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 28th, 2024 I purchased prepaid parking on the app for Guaranteed Rate field. Upon arriving there were staff there that told me the lots were closed and would not allow parking. I showed them the ** code in the app that had those lots and prepaid reservations and they stated they would not allow us to enter and needed to deal with the app. I had to purchase parking down the street. I am requesting a refund as the service was not provided. I sent an email on June 28th letting ParkWhiz know of the issue and they continue to email me back dragging this out and the customer service keeps getting worse. I have explained I have deleted the app as well as the rest of my family due to the horrible customer service received and the scam that ParkWhiz is selling spots that are not available. On Mon, 1 Jul at 3:28 AM , *********************** <********************> wrote: *************** you, the form wouldn't allow me to submit it because I don't have a receipt of the additional parking I had to purchase and pay cash for when the attendant wouldn't allow me to park in lots A,B,C and G as I paid for. When we arrived the attendant was very rude and refused to let me to enter the lot stating it was closeda and told me to go to another lot. When I showed him my prepaid ticket he said he didn't care and I'd have to pay to park at another ********* lot. I refused to pay for another ********* stadium lot and parked at *********** Red Hots and paid cash. When we arrived at the ************************************************************** the lot was closed and the attendant was very rude and refused to allow us to enter. I showed them the parking pass and they said they didn't care and wouldn't allow us to park there. Very disappointed in the service and customer service received. They would not even scan my parking pass and said the lots A,B,C and G were closed. I am not interested in a credit on the app. I want a refund.

  

  Business Response

  Date: 07/25/2024

  Hi *******,

  We apologize for the inconvenience!

  We have checked our records and it looks like the chargeback you filed through your card issuer or bank was approved. For the latest refund updates, please contact your bank.

  Again we apologize for the frustration and inconvenience.
  

  Thank you,

  The ParkWhiz Team

  Customer Answer

  Date: 07/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:07/09/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a parking pass #********* through ParkWhiz on 06/26/2024 @ 1pm to attend a concert in ******* starting at 7pm. After a period of time I had not received email conformation of my purchase or parking pass; however there was a pending charge on my credit card, so I waited.nothing. I checked all my spam folders as well. I attempted to seek resolution thru the ParkWhiz web page and App and could not log in, even after several attempts to reset my password. A call to customer service netted me a ********************************************* an effort to secure parking for this event, I purchased another ParkWhiz pass # *********, which netted me the same results as the first. At this point I initiated a help desk user activation #****** in further attempt to resolve this issue. It wasnt until just before the concert, ParkWhiz sent me (email) passes and notified me they had reset my password. Clearly there was some sort of cyber hiccup that delayed the delivery of these passes. Unfortunately by that time I had been forced to make other arraignments to attend this concert, we took local transit instead. A day later I was able to contact ParkWhiz support by phone and was not provided a realistic way to file for a refund. The page I was directed to did not provide a scenario that fit my situation. The customer service person was unhelpful and dismissive of my situation and desire to resolve it. At the present time, I have had no further response from ParkWhiz (email thread attached) to resolve this issue. I simply would like a refund for the passes I was unable to use.

  

  Business Response

  Date: 07/10/2024

  Hi ****,
  
  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking passes. While we release the funds immediately, depending on your bank it can take up to 5 business days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer Answer

  Date: 07/10/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:07/02/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday June 30th just before 4pm I attempted to pay for parking in an underground parkade at ********************************************************************************. After filling in my credit card information and vehicle information on the link from the ** code listed in the parkade, I pressed the button to pay with credit card. It read an error code and didn't go through. I pressed it a couple more times assuming it was the poor cell reception and still read the same error code with a different reference ID each time. I tried then removing spaces in my vehicle and address information box and tried to hit pay, but still recieved an error code. My wife tried on her phone with a different card and still had no luck, only receiving error codes. I finally used ****** pay with the same credit card and didn't receive an error code so I assumed it went through. I arrived back at my car to find a ticket for $86.50 stating that I had not paid for parking. Most shockingly upon checking my credit card statement, I had been charged SIX times alone on my card, not include the numerous charges on my wife's card before she locked her account. I am blown away that despite my parking not being validated I was charged over 240 dollars for the attempt, let alone the $86.50 ticket I have to pay to the parkade towing company and the numerous charges also pending on my wife's locked credit card. This is patently insane and this event ruined our evening and our anniversary.

  

  Business Response

  Date: 07/03/2024

  Hi ******,
  
  We are so sorry for the inconvenience!
  
  We were unable to locate your support ticket requesting a refund. Have you reached out to our support team about this? In order for us to process a refund, please fill out our Refund Request form by visiting ********************************************.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer Answer

  Date: 07/04/2024

   
  Complaint: 21930081
  
  I am rejecting this response because:

  I cannot give you a refund request ticket number as I never received a parking validation number that is required to complete the refund request. All I have is five charges to my wife's credit card for $40.68 and a parking ticket for $86.50. I have submitted a support request ticket as the next best thing through your website. This is the number 348060 for the ticket

  
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 07/08/2024

  Hi ******, 
  
  Thanks for submitting your request to our support team and we are so sorry for the inconvenience.
  
  Our agent has responded to your query via email. We were able to locate the charges and all the charges have been refunded. Please allow up to 5 business days for the changes to reflect on your account. 
  
  Thank you, 
  The Parkwhiz Team 

  Customer Answer

  Date: 07/08/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second issue I have had with this company. Guaranteed us the lot wouldnt be obstructed and that we could park after 4. We arrived at 4:08 and the lot was closed. Reached out for a refund, they said they would get with the lot attendant, its been a week and no response.

  

  Business Response

  Date: 07/02/2024

  Hi *****,
  
  We apologize for the inconvenience!
  
  Our response times are slower than desired right now due to heavy volume. Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  
  

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased valet parking at ***. The location was just a few minutes (maybe a half a mile from ***) the advertised time says 5 minutes to drop off and 5 minutes from pick up. My drop off was fine and only took a few minutes. The pick up took over an hour for them to bring me my car. When I contacted the company that I should be refunded for the company not achieving the service they said because there was traffic they were unable to do so. False advertising to earn my business and then they did not carry out the service promised. The valet honestly took forever from the time of my arrival and getting my bags to pick up. If that was the case I would have paid $10 for a different parking lot that wasnt promising to pick me up in 5 minutes.

  

  Business Response

  Date: 06/27/2024

  Hi Terra,
  
  We are so sorry for the inconvenience!
  
  Our agent has replied to your original email and provided you with a full refund for your parking pass. While we release the funds immediately, depending on your bank it can take 3-5 days to hit your account.
  
  Again we apologize for the frustration and inconvenience.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer Answer

  Date: 06/27/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a parking pass on Parkwhiz for a lot run by LAZPHX here downtown *******. The parking pass clearly states that I had to be out by 10:00 pm OR ! HOURS AFTER THE EVENT ENDS. The event ended around 11:00 pm and I was out by 11:05 pm. I appealed and sent all the pass info. to LAZPHX. They reduced the fine from $95 to $72. I called Parkwhiz and they pretty much told me tough luck. They do not deal with tickets. This is wrong and corrupt.

  

  Business Response

  Date: 06/27/2024

  Hi ****,
  
  We apologize for the inconvenience!
  
  We were unable to locate your support ticket requesting a refund. Have you reached out to our support team about this? In order for us to process a refund, please fill out our Refund Request form by visiting ********************************************.
  
  Thank you,
  
  The ParkWhiz Team
  
  

  Customer Answer

  Date: 06/27/2024

   
  Complaint: 21900544
  
  I am rejecting this response because: ParkWhiz is offering to refund the parking pass, which cost about $24.  However, they are doing nothing about the $92 ticket I received because the private parking lot didnt accept their pass.  The pass specifically states that I had to be out by 10:00 pm or one hour after the show ended which was 11:00 pm.  I left at 11:05 pm.  This was a till costing me a lot of money even with their refund.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 07/02/2024

  Hello,
  
  So sorry for the confusion, any amount of time "after the event" that your pass states will correlate directly with an actual defined end time for the pass. You can review our article about what the "1 hour after event" verbiage means at the link below. 
  
  *********************************************************************************************************************
  
  Thank you,

  The Parkwhiz Team