ComplaintsforWalgreens

• Initial Complaint

  08/03/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  ** son purchased a Mother's Day(5-10-2024) gift card Amazon from this store and it had been tampered with someone had taken part of the number to redeem off of it. We reported this right away and was given a phone number to call ************** from a store employee. I called right away & was told by ******* that I needed to email receipt, gift card front and back to this email *************************************** I did several times. I was told it could take up to 40 days( this happened in May) ** case number is #********. I've been emailing them for updates and it seems that I am getting the run around. I've gone to the store and spoken to a manager and he said I had to deal with the people I am dealing with. Someone name **** A is handling my case but now it is over almost 90 days. I was told in June that were waiting on Amazon and in July the same thing. Can you please help me to retrieve my Mother's Day gift card. I also asked for the district office number and now I have it and will be reaching out to them as well. Gida would not provide me with their information. I hope you can help me... what can a consumer do if you purchase a fraudulent gift card? Thank you for your time.

  

  Business response

  08/06/2024

  
  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 8/6/2024
  
  2. Who resolved: Walgreens 3rd party gift card processor, InComm
  
  3. How resolved: Please provide the customer with the purchased redemption PIN below. If the customer needs to dispute the redemption of their gift card(s), they will need to contact the partner directly. Walgreens and InComm can only confirm that the funds were loaded onto the gift cards. Gift cards cannot be redeemed prior to activation. Walgreens Corporate policy is no refunds or exchanges on gift cards.
  
  For lost, stolen or damaged gift card issues, the customer will need to log into their Amazon.com account and use the code below to redeem.
  
  Code to be provided to Amazon: AQ9F-7LGSTZ-GASAW
  
  
  4. Customer satisfaction: Unknown
  
  5. Compensation given: None Provided
  
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  Thank you, 
  
  
  **************
  Executive Response Specialist
  *****************
  
  ***********************
  
  Fax: ************
  
  
  

  Customer response

  08/07/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I work nearby the ******************************************** so I stopped in on 08/02/2023 after 11:10 pm to buy a 2 items and leave. This is the Duane Reade store # ***** in the ****** train station. The African American stock and cashier employee( Ivory White skin complexion) is running a conspiracy stalking me everywhere I go. He is using ************************* as a financial source for the Conspiracy Stalking and ***************************** a Day shift Security Supervisor at ******************( **********************************************. The individual told me that ***************************** is his Organization member and they always Harrass and Stalk people regularly." They are running a Conspiracy They paid management to be employed there fraudulently.

  

  Business response

  08/05/2024

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 08/05/24
  2. Who resolved: District Manager, **********
  3. How resolved: Left a voicemail with my info for him to call me back at his convenience.
  4. Customer satisfaction: No
  5. Compensation given: None.
  Thanks,
  
  ****************
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This last year every month walgreens pharmacy has gave me an issue and left me without meds for days and at least a week. Last month they said my address was far so didn't fill. I complained and got help and fixed address issue to now this week from July 28th until today August 2nd I've been strung along and am out of meds to now be told the address issue again. I told them was fixed and they saw that but mean while said ran out again and for me to call Monday when I'm already out and fill every month so no matter what should be securing customers meds but have no care or patience for us anymore

  

  Business response

  08/12/2024

  Thank you for contacting our company regarding this complaint. Our ***************************** has sent this case to the District Manager for handling. The following information was provided as the resolution details.
  
  
  1. Date resolved: 8/5
  
  2. Who resolved: Pharmacy manager
  
  3. How resolved: The pharmacy manager reviewed the prescription in question and determined that it did meet good faith dispensing and was able to be filled. The pharmacist that did not fill the prescription was a travelling pharmacist and will be counseled on GFD.
  
  4. Customer satisfaction: Unknown - I called patient and left voice mail but have not heard back. I will try the patient again tomorrow.
  
  5. Compensation given: None
  
  
  If you have any questions, please do not hesitate to contact me.
  
  
  Thank you,
  
  ********************
  Executive Response Specialist

• Initial Complaint

  08/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I placed a refill order (for 4 prescriptions) to be delivered by mail back in June. I never received my medications. When I went to attempt a reorder in my Walgreens portal, ALL four of these prescriptions are missing and have no opportunity to refill. I called the customer care line, which was of absolutely zero help. They said that they would open a "ticket" for me. I did receive an email that looks fraudulent and I'm apprehensive to reply. From Angelic A Dear Valued Customer,Hello, I hope you are well and thank you for contacting Walgreens. I have received your case advising that you placed an order with the fulfillment center in AZ approximately 12 days ago and received a confirmation of the order, and I apologize for this inconvenience. I will be happy to assist you with this. In order to do so, please reply to this email with the following information: 1) Your date of birth.2) Your current address.3) All prior addresses.4) A screenshot of the confirmation order.5) The date you placed the order if not on the confirmation.6) The name of the medication if not on the order.Please advise, this is very dangerous situation to be in. Good riddance to Walgreens after this year.

  

  Business response

  08/13/2024

  Thank you for contacting our company in regards to this complaint. Our ***************************** has sent this case to our Leadership Team for handling.
   
  
  
  
  1. Date resolved: 8/13/24
  2. Who resolved: Certified Pharmacy Technician II, ******************** 
  3. How resolved: I attempted to call patient three times; all times went to busy signal. The patient has no RX with 5823, closing until we can get patient confirmation.
  4. Customer satisfaction: N/A
  5. Compensation given: None
  
  Thanks,
  
  ****************
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************
  
  

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was offered prostitution at the walgreens pharmacy. I asked to use the restroom while shopping at the store. I have used the several walgreens in my area to smoke methamphetamine daily for 8 years before a walgreens manager solicited prostitution for 25 dollars while opening the door to both the make and female restroom. She went into the female restroom and I went back to the pharmacy and asked a technician if this was true is *** 25 dollars here and the female pharmacy tech said yes. I asked her where do I pay and she said you pay right here at the pharmacy counter. I know now that the line is for the female and she charges 25 dollars each with a line of five to 10. The customers do not line up for prescriptions. Another store has blood gang graffiti in red across the whole wall and you know you have a lot of security and poli e and paramedics watching this too. Watching me buy meth from a local gang daily and smoke it in the pharmacy. Some prostitutes are dressed in uniform and some.in civilian cloths. At a walgreens 24 hour the ***** stains from males is proudly showed on display on a felt cloth 4 by 8 feet drapped over a table the *** occurs at the pharmacy counter. My ige levels are dangerous because of the exposure to the vaccines heroin and methamphetamine injected into the females and when returning from military service a manager from walgreens and cvs contacted me through eharmony and told me about how her job is based on prostitution and drugs at several locations.

  

  Business response

  08/06/2024

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to our Leadership Team for handling.
   
  
  
  1. Date resolved: 08/05/24, ongoing
  2. Who resolved: District Manager, *****************
  3. How resolved: We have opened a case with ER, so this is pending a resolution. 
  4. Customer satisfaction: No
  5. Compensation given: No.
  Thanks,
  
  ****************
  Executive Response Specialist
  **************************;
  ***********************;
  Fax: ************

• Initial Complaint

  08/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was gifted a Nordstrom gift card (purchased through Walgreens) in the amount of $250. The date of the transaction was 5/10/2024 from the Walgreens on *******************. in ***********, **. I went to use the gift card at Nordstrom in **********, **. Upon trying to use it, I learned that the card had been depleted BEFORE it was even purchased! It was used on 5/7/2024 which was before its purchase date. I have reached out to Walgreens and have provided pictures of the front/back of the gift card along with a photo of the activation receipt. We are going on almost 3 months and I just received an email from them telling me that they are sorry I fell victim to fraud and unfortunately they will not reissue another gift card. They were paid $250 for this gift card and I, the customer have NOTHING to show for it! ********* is able to pull up verification that the card had been used BEFORE being activated, but they cannot share details with me. They can however, share with Walgreens if Walgreens contacts them directly.

  

  Business response

  08/07/2024

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 8/7/2024
  
  2. Who resolved: Walgreens 3rd party gift card processor, InComm.
  
  3. How resolved: We have verified that the gift card(s) was successfully activated on 5/10/24 at store 6796 in the amount of $250.00. ********* confirmed that the card(s) was successfully activated on their end and has been redeemed. Due to legal reasons Nordstrom cannot disclose account information regarding the redemption of the gift card(s) to InComm. Walgreens and InComm do not have access to account redemption information and cannot confirm whose account the gift card(s) was redeemed into. If the customer needs to dispute the redemption of their gift card(s), they will need to contact the partner directly. Walgreens and InComm can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation. Walgreens corporate policy is no refunds or exchanges on gift cards. The gift card was redeemed in full online on 5/22/2024.
  Unfortunately, there is nothing further we can do to assist.
  
  4. Customer satisfaction: Unknown
  
  5. Compensation given: None Provided
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  
  **************
  Executive Response Specialist
  *****************
  
  *************, AL 35661
  
  Fax: ************

  Customer response

  08/07/2024

   
  Complaint: 22081058
  
  I am rejecting this response because:
  I spoke with Nordstrom again today and the woman now explained that the gift card was used  on 5/22/24.  When ********* pulls up the order, they can see that the gift card was used in four different transactions all four transactions purchasing the same item, which was explained to me indicates fraud. They also told me that because they were no names on the order but just numbers which is another sign of fraudulent use.  ********* can also pull up inquiries that were performed to check the balance on the card various times.  With all of the proof I have as well as what ********* has on their end, it is evident and easy to see that this is a case of fraudulent scam. Again, as an innocent consumer I feel that I should be reimbursed the $250. My friend, ******************* purchased the gift card for $250 and we have ZERO to show for it.  I have been told that I can follow up with the attorney generals office in ********, as well as file a police report which I plan on doing. This has been nothing short of a huge frustration and it is wrong that Walgreens or Nordstrom has the money and I have nothing.!  
  Sincerely,
  
  *****************************

  

  Business response

  08/08/2024

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 8/8/2024
  
  2. Who resolved: Walgreens 3rd party gift card processor, InComm.
  
  3. How resolved: I sincerely apologize for the loss of the funds, but there is nothing further we can do to assist.
  
  We have verified that the gift card(s) was successfully activated on 5/10/24 at store 6796 in the amount of $250.00. ********* confirmed that the card(s) was successfully activated on their end and has been redeemed. Walgreens and InComm can only confirm that the funds were successfully loaded onto the gift card(s). Gift cards cannot be redeemed prior to activation. Walgreens corporate policy is no refunds or exchanges on gift cards. The gift card was redeemed in full online on 5/22/2024.
  
  Unfortunately, there is nothing further we can do to assist.
  
  4. Customer satisfaction: Unknown
  
  5. Compensation given: None Provided
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  Thank you, 
  
  **************
  Executive Response Specialist
  *****************
  
  ***********************
  
  Fax: ************

• Initial Complaint

  08/01/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I had rewards about $57 would be expired on 1 Aug! I tried to place order on 31 July! But I can not place any order on walgreens.com!I have contacted online service for help and the problem is still. After $57 was removed from my account,I found I can place order normally! I hope walgreens can add it to my account!

  

  Business response

  08/06/2024

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to our Leadership Team for handling.
   
  
  
  
  1. Date resolved: 8/6/24
  2. Who resolved: eCom Issue Resolver. 
  3. How resolved: We added the expired rewards back to the customers account.
  4. Customer satisfaction: N/A
  5. Compensation given: Adding $57.73 to MyWalgreens Rewards.
  
  Thanks,
  
  ****************
  Executive Response Specialist
  *******************************************************************************************************;
  Fax: ************

• Initial Complaint

  08/01/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My 81 year old mother bought a $50 Dillards gift card on 04/11/2024 at 2:56 PM from the Walgreens Drug Store located at **********************************. Since then, the gift card has been lost, stolen or misplaced. I contacted the manager. I explained my situation. I requested the gift card servicer information, such as gift card customer care ******* number, email or website address, the issuers information and or the barcode number from the card. Any information that would help me verify the card balance is still available. The Main Street store could not assist me. The manager suggested I get support from ************************************** I received an email from ************** Ive been unable to get the correct information from Walgreens to the merchant who is willing to help me recover or replace the gift card. I need the correct information from Walgreens to proceed with the process so that the gift card merchant can deactivate and replace the card. Walgreens has made it clear they do not offered a replacement or a refund. I am not asking for any of this. I just want the card number and information to provide it to Dillards gift card service team. I emailed ************************************* on 05-02-24 (Ref #********). I am still awaiting a response with the relevant information from Consumer ********************* ************** I have provided ************ the *** # ****-1715-9318-2504-1103 from the bottom of the Walgreens receipt. I have sent photo copies of the receipt to ************** Unfortunately with the information Walgreens has provided *********************** representative can not replace the card or confirmed the card hasnt been used. Please assist with helping me get the correct information from Walgreens. On 07/18/24 ************ responded: We do not replace lost cards but this is the information you need to use the funds on the lost card. PIN: ************* response: The number and pin you provided isnt correct, Dillards needs a 10 digit gift card # with a 3 digit pin. Please provide.

  

  Business response

  08/05/2024

  What we can do is offer this customer a ************************** gift card. Please ask if that is acceptable and we will get that sent to her.

  Customer response

  08/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased 2 $200 lululemon giftcards on 6/10/24. Cards are defective. Asking for refund. I have been giving the run around

  

  Business response

  08/05/2024

  
  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to the leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  Summarize the resolution addressing these questions:

  
  1. Date Resolved: 8/5/2024
  
  2. Who resolved: **************, Executive Response Specialist
  
  3. How resolved: There is an issue with the 4 Digits PIN. Please advise customer to reach out to Lululemon guest education center # **************. They will provide the customer with a new card. The customer is not going to be able to use this cards online due to the pin issue and the guest education ********************** is aware of this issue and will re-issue a card (digital I believe so they get it immediately).
  
  4. Customer satisfaction: Unknown
   
  5. Compensation given: None Provided
  
  
  
  If you have any questions please do not hesitate to contact me. 
  
  
  
  Thank you, 
  
  
  **************
  Executive Response Specialist
  *****************
  
  ***********************
  
  Fax: ************
  

  
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Attempted to return an online order, placed on June 10th and arrived June 15th, in store but was asked for a physical receipt or digital receipt. Since the order was placed online I didn't get either of them, only the order number and the summary of the order. I provided the store associate with the order number as well as my phone number to look up the order but they said they could only provide store credit even though I was within their 30 day return period. Now it's been a few weeks since the return window has ended and I still am not able to return it for credit back to the original payment which is in their return policy. This has happened before and the last time they said they weren't able to process online returns in store and that I had to contact the online customer service which told me to return to the store. They are tossing me around and have little to no interest in providing good customer service, only money grabbing customers with ********************** credit.

  

  Business response

  08/07/2024

  Thank you for contacting our company in regards to this complaint. Our Consumer ******************** has sent this case to our leadership team for handling. The following information was provided as the resolution details. 
   
  
  
  
  Summarize the resolution addressing these questions:
  
  1. Date resolved: 8/6/2024
  2. Who resolved: ************ District Manager
  3. How resolved: Contacted customer and discussed his concerns with this experience. Apologized for the experience he had and offered refunding the order in question in full.
  4. Customer satisfaction: Yes, customer will be coming to **************************** on 8/7 to pick up his refund.
  5. Compensation given: $164.33 refund
  If you have any questions please do not hesitate to contact me. 
  
  
  
  
  Thank you, 
  
  
  
  
  
  ************************
  Executive Response Specialist
  ******************
  ************************************
  Fax: ************
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩