Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling me leaving voice messages. I have never heard of this company nor have I ever done business with this company. They seem to be a scam company

  

  Business Response

  Date: 04/17/2025

  April 15, 2025
  
  
  Re:         ****** ******
  Better Business Bureau Inquiry Date: April 11, 2025
  Case No.: 23192448
  
  Dear Tomova:
  
  This letter is in response to your inquiry, dated April 11, 2025, that D&A Services, LLC (D&A) received from the Better Business Bureau (the BBB). We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter,and have made the following determinations:
  Initially, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. 
  D&A received your account from ********************** (Current Creditor) on April 7, 2025 with account ending in 4299. D&A mailed an initial letter via **************************** on April 9, 2025. D&A reflects that two voicemails have been left regarding this account.   
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  Kind regards,
  ****** ******
  Director of Compliance

• Initial Complaint

  Date:03/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ****** ******** ***************** *******, *****, ***** ************ *********************** March 21, 2025 IL D & A Services, LLC ****************************************************************************************************************** Subject: Request for Debt Validation and Cease and Desist Dear *********** am writing in response to your email communication dated March 17, 2025, referencing a debt that you claim I owe to *******************, in the amount of $9,771.1; I have never had an account with *******************. Under the Fair Debt Collection Practices Act (FDCPA), I am requesting that you provide verification of the debt, including the following information:1. The amount of the debt.2. The name of the creditor to whom the debt is currently owed.3. Documentation showing that I am legally obligated to pay the debt.4. A complete statement of the account, including any interest or fees applied.5. A copy of the original contract or agreement that I signed with the creditor.6. A copy of the assignment contract. Please note that I dispute the validity of this debt, and I request that you provide the required verification before any further collection efforts are made. In accordance with my rights under the ****** I am also requesting that you cease and desist all collection activities until the debt is validated.Furthermore, I request that you stop contacting me via phone, mail, or any other means, except for the purpose of providing the validation requested or if you are taking legal action. If you continue to contact me without validating this debt, I will not hesitate to file a complaint with the ************************************ (****) and seek legal remedies.Please send the requested information to the address provided above within 30 days of receiving this letter. Failure to do so will result in the assumption that the debt is invalid, and I will take further steps to protect my rights.Thank you for your attention to this matter.Sincerely,****** ********

  

  Business Response

  Date: 04/02/2025

  Dear ****** ********:
  
  This letter is in response to your inquiry, dated March 21, 2025, that we received from the Better Business Bureau (the BBB). We appreciate the opportunity to respond to your concerns.We have reviewed your inquiry and the related matter, and have made the following determinations:
  Initially, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. 
  Specific to your inquiry, your ******************* (Current Creditor) with ************* & Trust Company/NetCredit (Original Creditor) account was placed with D&A for collection on March 14, 2025. We emailed you an initial letter on March *******, which included notice of your rights to dispute the debt or request validation. D&A received your validation request and mailed you via **************************** the supporting documentation you requested on March *******.
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  Kind regards,
  
  ****** ******
  Director of Compliance

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23100811
  
  I am rejecting this response because: as I previously stated I have never had an account with the creditor. Additionally, I have requested that you cease and desist collection activity as outlined in my initial complaint.
  
  Sincerely,
  
  ****** ********

  

  Business Response

  Date: 04/14/2025

  Re: ****** ********
  
  
  Dear ****** ********:
  
  This letter is in response to your inquiry, dated April 4, 2025, that we received from the Better Business Bureau (the BBB). We appreciate the opportunity to respond to your concerns.We have reviewed your inquiry and the related matter, and have made the following determinations:
  Initially, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. 
  Specific to your inquiry, your ******************* (Current Creditor) with ************* & Trust Company/NetCredit (Original Creditor) account was placed with D&A for collection on March 14, 2025. We emailed you an initial letter on March *******, which included notice of your rights to dispute the debt or request validation. D&A received your validation request and mailed you via **************************** the supporting documentation you requested on March *******.
  You will receive no further communication from D&A regarding this matter per your request for cease and desist.
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  Kind regards,
  
  ****** ******
  Director of Compliance

• Initial Complaint

  Date:12/05/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What the business notified me to pay them (quarterly). No notification resulted in penalty charges, and we were locked out of our homes.

  

  Business Response

  Date: 12/12/2024

  December 11, 2024
  
  
  Re:         ****** *****
  Better Business Bureau (BBB) Inquiry Date: December 5, 2024
  Complaint ID: ********
  
  Dear ******:
  
  This letter is in response to your inquiry, dated December 5, 2024, that D&A Services, LLC (D&A) received from the Better Business Bureau (the BBB). We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter,and have made the following determinations:
  Initially, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. 
  D&A received your *********************** (Original Creditor) account from ************************ Portfolio No. 15, LLC (Current Creditor) on June 7, 2021, with account ending in 0579. The account was closed and returned to the Current Creditor on November 16, 2021. Between that time period, no payments were applied to the account. In addition, no collection efforts occurred after the account was closed.
  The Current Creditor recalled the account from our office on November 16, 2021. You may reach out to them in regard to any questions you may have about your account. They can be reached at ************.
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  Kind regards,
  ****** ******
  Director of Compliance

  Customer Answer

  Date: 12/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** and Associates Law Firm is suing me. I have been attempting to settle the **** for three days. I have called, left voicemails because after 9 minutes of holding the send you to their voicemail, I have also emailed them. They have not called me back. They also sent mail to the wrong address and that is why I did not deal with this issue before now. All I want is a phone call so that I can get this issue resolved.

  

  Business Response

  Date: 09/03/2024

  September 3, 2024
  
  
  RE: ***************************
  
  In response to ****************************, D&A Services, LLC D&A is unable to locate an account with our office with the information provided. Please provide additional information for an account to be located (i.e., full mailing address, last 4 digits of SSN,or Date of Birth).    
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  *************************
  Director of Compliance

• Initial Complaint

  Date:08/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I pulled both my ********************* credit report when I noticed that my reports were reporting inaccurate information due to fraud. While reporting inaccurate information I contacted WFC asking politely to provide an original contract & was denied & also requested validation of debt which the representative denied as well. I notified WFC that the account was fraudulent and the company insisted the debt had been sold to a 3rd party I then contacted the 3rd party debt collection requesting to Verify the debt & a purchase agreement which the debt collection ************** LLC failed to provide & denied sending a purchase agreement or contract as well. Under the **** Section 623(e). The **** prohibits information furnishers from providing information to a CRA that they know or have reasonable cause to believe is inaccurate.it is required by law to delete & remove inaccurate information reporting to my credit report that is also committed under identity theft I kindly ask that this account is removed thank you! A identity theft report has also been filed which will attached below

  Customer Answer

  Date: 08/04/2024

  Hi all complaints that I have filed against D&A services, Acct # ******** Credence RM, Acct # ********* & ***************** System Acct #************* all filed by ME there are no third parties involved these complaints are strictly filed by myself to get a solution from these businesses, I have called requesting purchase agreements from all three companies. On june 21st I requested by mail from both ***************** Systems & Credence RM a purchase agreement or validation of debt the companies failed to provide the information & denied sending me a purchase agreement or verification of the debt once i notified these third party collectors these accounts were results of fraudulent accounts & ftc reports were reported on behalf of that through verbal communication. I still have not heard anything from these companies over 30 calendar days since my written letter until I escalated calling them via telephone. It is a FTC violation & must be disputed under code 15 USC CODE 1681S-2 which they are inaccurately reporting dates & amount & the status of the accounts as open. Also **** Section 623(e). The **** prohibits information furnishers from providing information to a CRA that they know or have reasonable cause to believe is inaccurate.it is required by law to delete & remove inaccurate information reporting to my credit report. Especially with notification that identity theft has been done on opening these accounts. I have exhausted all option & im looking for a immediate solution this is hendering me from providing for my family with inaccurate debt & accounts reports reporting to my credit through Experian TransUnion & Equifax.

  

  Business Response

  Date: 08/07/2024

  RE: *******************************
  RE: 9144763/4407
  Dear *******************************,
  This letter is in response to your inquiry, August 3, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
  First, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations.
  Our records show that your account with *************** LLC (Current Creditor), was received at D&A the account from the Current Creditor on July 17, 2023. ********************* of Georgia, LLC (Original Creditor) with account ending in 4007.
  D&A does not reflect that a validation request was received. The Current Creditor has provided us with the attached loan agreement and transaction history for your review.  
  D&A and the Current Creditor do not report to the credit bureaus. The Original Creditor does update the tradeline as sold to the Current Creditor. You may reach out to the Current Creditor to obtain additional information by contacting them at ************************** or call **************.   
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  
  Kind regards,
  *************************

  Customer Answer

  Date: 08/07/2024

   
  Complaint: 22086757
  
  I am rejecting this response because:
  I have proof there was a letter sent out on July 2,2024 that was not responded to by D&A services and it has been over the 30 day threshold that it required by the law & the **** Ihave been requesting copy of contract between Myself & D&A with a copy contract stating I agreed to pay this debt to D&A services. This is not validation or copy of purchase agreement. This account is reporting inaccurate information to the three credit reports which I have also reported a FTC report was filed 
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 08/09/2024

  August 9, 2024
  
  RE: *******************************
  RE: 9144763/4407
  Dear *******************************,
  This letter is in response to your inquiry, August 7, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
  First, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations.
  Our records show that your account with *************** LLC (Current Creditor), was received at D&A the account from the Current Creditor on July 17, 2023. ********************* of Georgia, LLC (Original Creditor) with account ending in 4007.
  D&A reflects that the account was recalled from our office on January 11, 2024, by the Current Creditor. Since the account is no longer with our office, you will need to reach out to the Current Creditor directly to obtain any additional information or documentation regarding your account.
  D&A and the Current Creditor do not report to the credit bureaus. You may reach out to the Current Creditor by contacting them at ************************** or call **************.   
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  
  Kind regards,
  *************************
  Director of Compliance

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22086757
  
  I am rejecting this response because:
  You are reporting this credit account in place of ****** services you are still sending me emails & calling me in attempt to collect the alleged debt after I have requested documentation which is within my FDCPA & FCRA consumer laws & requested for you to cease collection which you have broken several federal & state laws if you are not the creditor of this account please send a letter stating so to myself & ****** capital so that this collection can be deleted if not I will be forced to move this manner before a judge on behalf of d&a services & ****** capital wotua judge for violating several FCRA & FDCPA State & Federal Laws
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, May 14, 2024 at 3:26 PM, I received a random phone call from a company D&A Services with the telephone number of ************** with the location of *******, ********. I have never heard of or from this company before in my life and I have never received any mail correspondence from this company informing me of any debt that I may allegedly owe. I answered my phone and there was a woman on the other end. She asked to speak to me and I asked her who she was and where and what she was calling about. She would not disclose unless I verified that I was *************************. I told her I am the individual that she is attempting to get in contact with. She then stated that this was a call to collect a debt and she wanted me to verify some information such as my date of birth and social. I informed her that I am not verifying any information over the phone until she tells me what she is calling in reference to or what alleged debt that I owe. I also informed her that I never received any mail correspondence from this alleged company as well. She checked her system and verified that no mail has been sent to me from them informing me of this alleged debt. I then again informed her that I am not verifying any information via phone until she provide me information of this alleged debt because this call can very well be a scam call. She then became very upset and hostile with me yelling "ma'am this is not a scam call and don't worry you will soon see." then she hung up the phone.

  

  Business Response

  Date: 05/28/2024

  Re:         *************************
  
  Dear *******:
  
  This letter is in response to your inquiry, dated May 18, 2024, that D&A Services, LLC (D&A) received from the Better Business Bureau (the BBB). We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter,and have made the following determinations:
  

  Initially, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations. 
  

  D&A received your account from CFAM Financial Services, LLC (Current Creditor) on April 4, 2024, with Fair Titling Trust (Original Creditor) with account ending in 5349. To protect your privacy, D&A is required to confirm the identity of the person we are speaking to on the phone, which is why we ask for the last four of social security number or date of birth.  
  

  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  Kind regards,
  *************************
  Director of Compliance

• Initial Complaint

  Date:05/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  D&A called my mother asking for me. Would not provide any information about their agency other than the name which I promptly looked up and saw thousands of reviews that they are scammers.I will not be dealing with this agency over the phone, they have 5 days to contact me via mail if they are legitimate. I also believe they have contacted my boyfriend as well since he has been receiving calls on stop that he will not answer due to the unrecognized numbers.

  

  Business Response

  Date: 05/17/2024

  May 17, 2024
  
  RE: *****************
  RE: 9837596/3635
  Dear *****************,
  This letter is in response to your inquiry, May 10, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
  First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
  Our records show that your account with *********************** LLC (Current Creditor), was received at D&A the account from the Current Creditor on April 29, 2024. ********************* (Original Creditor) with an account for ***** Beauty with account ending in 3635.
  D&A has only made one attempt to reach you on May 10,2024. To protect your privacy, we do not share any account information with third parties. We left a message with a third party to be able to get in contact with you to discuss your account further.
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  
  Kind regards,
  *************************
  Director of Compliance

  Customer Answer

  Date: 05/23/2024

   
  Complaint: 21695628
  
  I am rejecting this response because: I have disputed this account multiple times as fraudulent because I have never opened a card with ***************** Supply. My information was used without my consent to open this account. You can respond in writing with proof that this is my account or I will consider this debt invalid.
  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 05/28/2024

  RE: *****************
  RE: 9837596/3635

  Dear *****************, 

  This letter is in response to your inquiry, May 23, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
  

  First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
  

  Our records show that your account with *********************** LLC (Current Creditor), was received at D&A the account from the Current Creditor on April 29, 2024. ********************* (Original Creditor) with an account for ***** Beauty with account ending in 3635.
  

  D&A will be submitting your fraud claim to the Current Creditor for further investigation. Should you have any supporting documentation for your fraud claim, such as a police report or any evidence supporting your claim, please mail it to our office at ***************************************************************. This will assist in the investigation into your claim.  
  

  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  

  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  
  Kind regards,
  *************************
  Director of Compliance

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company called people I was associated with to get my new phone numberincluding my ex husband who has a no contact. They were calling about a debt that has already been removed from my credit report as not belonging to me (because I did not take out the loan - my ex did). The original creditor is not even allowed to keep reporting the debt, but these people continue to call and harass me AND threaten legal action?!? This is BAD business and is ILLEGAL. QUIT calling family members and associates about debts, people. Its dangerous.

  

  Business Response

  Date: 05/08/2024

  May 8, 2024
  
  RE: *************************
  RE: 9843861/2908
  Dear *************************,
  This letter is in response to your inquiry, May 7, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
  First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
  Our records show that your account with *********************** LLC (Current Creditor), was received at D&A the account from the Current Creditor on May 1, 2024. WebBank (Original Creditor) with an account for Prosper Funding LLC with account ending in 2908.
  D&A has only attempted to call ************** on May 7,2024. D&A spoke with you regarding the account where you have claimed the account to be fraudulent. D&A has notified the Current Creditor of your fraud claim and a fraud packet will be mailed to you soon for you to complete and return to us. Your account will remain in a fraud status until the packet has been returned to our office for the Current Creditor to review.  
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  
  Kind regards,
  *************************
  Director of Compliance

• Initial Complaint

  Date:05/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company calling my phone number for debts that are not in my name. The number they have been calling ************ Has been in my soul use for the last 12 years and no one else has had access to it They have been told on 4 accounts that the number they have been calling is incorrect and have asked it to be removed from all accounts pertaining it they have ingnored my request and have called a total of 8 times they fill up my voice mail box and there actions have led to me missing important messages.

  

  Business Response

  Date: 05/07/2024

  
  
  
  May 7, 2024
  
  
  RE: ***************************
  
  In response to ********************** complaint,D&A Services, LLC D&A does not reflect that the phone number provided has been contacted by our office.    
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  *************************
  Director of Compliance

  Customer Answer

  Date: 05/09/2024

   
  Complaint: 21666789
  
  I am rejecting this response because:

  Your office out of ***********, ON Continues to attempt calling my cell *************) I have Noted on multiple occasions to your agents that the number specified is not ******************** and has not been for at least 12 years as I've held this number for over a decade. You have contacted me at least 7 times and have been informed on multiple accounts that the information is incorrect yet your office continues to spam call me with someone else's debt. 

  The most recent call being made around 2:45pm Mountain ******* time, 

  Your agents refuse to remove my number from records and continue to annoy me and fill my voicemail box, as your office is the main head of D&A Group services

   

  I ask you to stop contacting the number ************ and remove all notes of my cell as they are not related to the debt your trying to collect on. 

   

  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/14/2024

  
  
  
  May 14, 2024
  
  
  RE: ***************************
  
  In response to ********************** complaint,D&A Services, LLC D&A does not reflect that the phone number provided has been contacted by our office. D&A is located at ***********************************************. We believe that you are referring to a different office as we do not have an office in ******.
  We apologize for your inconvenience.     
  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
  
  *************************
  Director of Compliance

• Initial Complaint

  Date:04/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company calls me at least twice a month. Saying they wish to speak to me about business that occurred in their office. They want to me verify my address and birthdate. I declined. The first phone call I said I dont feel comfortable giving that info out without any context as to what this is about. *********************************** then proceeded to tell me that addresses are public knowledge, I said great then send me something in the mail. I have gotten nothing. The last few calls when I decline they ask me just to verify my birthday is in September real fast before I hang up. I do not have any outstanding debt what so ever. I have asked repeatedly to stop calling me.

  

  Business Response

  Date: 04/12/2024

  RE: *************************
  RE: 9331309/5917

  Dear *************************, 

  This letter is in response to your inquiry, April 10, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:

  First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
  Our records show that your account with *************************** (Current Creditor), was received at D&A the account from the Current Creditor on December 6, 2023. On December 9, 2023, D&A emailed our standard initial demand notice, which includes validations rights.
  

  Since youve requested no more contact with D&A, weve closed and returned your account to the Current Creditor as cease and desist.

  D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously.  Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  
  Kind regards,
  *************************
  Director of Compliance

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21552908
  
  I am rejecting this response because:
  I check my credit regularly and just checked again and dont see one thing outstanding nor anything with crown LLC. I have zero past due amounts. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 04/15/2024

  April 15, 2024
  
  RE: *************************
  RE: 9331309/5917
  Dear *************************,
  This letter is in response to your inquiry, April 12, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
  First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
  Our records show that your account with *************************** (Current Creditor), was received at D&A the account from the Current Creditor on December 6, 2023. Cross ********** (Original Creditor) with an account for **************** *** with account ending in 5917.
  D&A and the Current Creditor do not do any credit reporting. You will need to contact the Original Creditor regarding any credit reporting.
  D&A has returned the account to the Current Creditor for handling. You may reach out to them directly as well.
  We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
  
  Kind regards,
  *************************
  Director of Compliance

  Customer Answer

  Date: 04/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************