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Initial Complaint
05/21/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Tuesday, May 14, 2024 at 3:26 PM, I received a random phone call from a company D&A Services with the telephone number of ************** with the location of *******, ********. I have never heard of or from this company before in my life and I have never received any mail correspondence from this company informing me of any debt that I may allegedly owe. I answered my phone and there was a woman on the other end. She asked to speak to me and I asked her who she was and where and what she was calling about. She would not disclose unless I verified that I was *************************. I told her I am the individual that she is attempting to get in contact with. She then stated that this was a call to collect a debt and she wanted me to verify some information such as my date of birth and social. I informed her that I am not verifying any information over the phone until she tells me what she is calling in reference to or what alleged debt that I owe. I also informed her that I never received any mail correspondence from this alleged company as well. She checked her system and verified that no mail has been sent to me from them informing me of this alleged debt. I then again informed her that I am not verifying any information via phone until she provide me information of this alleged debt because this call can very well be a scam call. She then became very upset and hostile with me yelling "ma'am this is not a scam call and don't worry you will soon see." then she hung up the phone.
Business response
05/28/2024
Re: *************************

Dear *******:

This letter is in response to your inquiry, dated May 18, 2024, that D&A Services, LLC (D&A) received from the Better Business Bureau (the BBB). We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter,and have made the following determinations:
Initially, we would like to thank you for providing us with feedback on our efforts as this is one tool we can use to continue to improve our operations.
D&A received your account from CFAM Financial Services, LLC (Current Creditor) on April 4, 2024, with Fair Titling Trust (Original Creditor) with account ending in 5349. To protect your privacy, D&A is required to confirm the identity of the person we are speaking to on the phone, which is why we ask for the last four of social security number or date of birth.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
Kind regards,
*************************
Director of Compliance
Initial Complaint
05/10/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
D&A called my mother asking for me. Would not provide any information about their agency other than the name which I promptly looked up and saw thousands of reviews that they are scammers.I will not be dealing with this agency over the phone, they have 5 days to contact me via mail if they are legitimate. I also believe they have contacted my boyfriend as well since he has been receiving calls on stop that he will not answer due to the unrecognized numbers.
Business response
05/17/2024
May 17, 2024

RE: *****************
RE: 9837596/3635
Dear *****************,
This letter is in response to your inquiry, May 10, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
Our records show that your account with *********************** LLC (Current Creditor), was received at D&A the account from the Current Creditor on April 29, 2024. ********************* (Original Creditor) with an account for ***** Beauty with account ending in 3635.
D&A has only made one attempt to reach you on May 10,2024. To protect your privacy, we do not share any account information with third parties. We left a message with a third party to be able to get in contact with you to discuss your account further.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.

Kind regards,
*************************
Director of Compliance
Customer response
05/23/2024

Complaint: 21695628

I am rejecting this response because: I have disputed this account multiple times as fraudulent because I have never opened a card with ***************** Supply. My information was used without my consent to open this account. You can respond in writing with proof that this is my account or I will consider this debt invalid.

Sincerely,

*****************
Business response
05/28/2024
RE: *****************
RE: 9837596/3635
Dear *****************,
This letter is in response to your inquiry, May 23, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
Our records show that your account with *********************** LLC (Current Creditor), was received at D&A the account from the Current Creditor on April 29, 2024. ********************* (Original Creditor) with an account for ***** Beauty with account ending in 3635.
D&A will be submitting your fraud claim to the Current Creditor for further investigation. Should you have any supporting documentation for your fraud claim, such as a police report or any evidence supporting your claim, please mail it to our office at ***************************************************************. This will assist in the investigation into your claim.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.

Kind regards,
*************************
Director of Compliance
Initial Complaint
05/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company called people I was associated with to get my new phone numberincluding my ex husband who has a no contact. They were calling about a debt that has already been removed from my credit report as not belonging to me (because I did not take out the loan - my ex did). The original creditor is not even allowed to keep reporting the debt, but these people continue to call and harass me AND threaten legal action?!? This is BAD business and is ILLEGAL. QUIT calling family members and associates about debts, people. Its dangerous.
Business response
05/08/2024
May 8, 2024

RE: *************************
RE: 9843861/2908
Dear *************************,
This letter is in response to your inquiry, May 7, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
Our records show that your account with *********************** LLC (Current Creditor), was received at D&A the account from the Current Creditor on May 1, 2024. WebBank (Original Creditor) with an account for Prosper Funding LLC with account ending in 2908.
D&A has only attempted to call ************** on May 7,2024. D&A spoke with you regarding the account where you have claimed the account to be fraudulent. D&A has notified the Current Creditor of your fraud claim and a fraud packet will be mailed to you soon for you to complete and return to us. Your account will remain in a fraud status until the packet has been returned to our office for the Current Creditor to review.
We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.

Kind regards,
*************************
Director of Compliance
Initial Complaint
05/04/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Company calling my phone number for debts that are not in my name. The number they have been calling ************ Has been in my soul use for the last 12 years and no one else has had access to it They have been told on 4 accounts that the number they have been calling is incorrect and have asked it to be removed from all accounts pertaining it they have ingnored my request and have called a total of 8 times they fill up my voice mail box and there actions have led to me missing important messages.
Business response
05/07/2024

May 7, 2024

RE: ***************************

In response to ********************** complaint,D&A Services, LLC D&A does not reflect that the phone number provided has been contacted by our office.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

*************************
Director of Compliance
Customer response
05/09/2024

Complaint: 21666789

I am rejecting this response because:
Your office out of ***********, ON Continues to attempt calling my cell *************) I have Noted on multiple occasions to your agents that the number specified is not ******************** and has not been for at least 12 years as I've held this number for over a decade. You have contacted me at least 7 times and have been informed on multiple accounts that the information is incorrect yet your office continues to spam call me with someone else's debt.
The most recent call being made around 2:45pm Mountain ******* time,
Your agents refuse to remove my number from records and continue to annoy me and fill my voicemail box, as your office is the main head of D&A Group services

I ask you to stop contacting the number ************ and remove all notes of my cell as they are not related to the debt your trying to collect on.

Sincerely,

***************************
Business response
05/14/2024

May 14, 2024

RE: ***************************

In response to ********************** complaint,D&A Services, LLC D&A does not reflect that the phone number provided has been contacted by our office. D&A is located at ***********************************************. We believe that you are referring to a different office as we do not have an office in ******.
We apologize for your inconvenience.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

*************************
Director of Compliance
Initial Complaint
04/09/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company calls me at least twice a month. Saying they wish to speak to me about business that occurred in their office. They want to me verify my address and birthdate. I declined. The first phone call I said I dont feel comfortable giving that info out without any context as to what this is about. *********************************** then proceeded to tell me that addresses are public knowledge, I said great then send me something in the mail. I have gotten nothing. The last few calls when I decline they ask me just to verify my birthday is in September real fast before I hang up. I do not have any outstanding debt what so ever. I have asked repeatedly to stop calling me.
Business response
04/12/2024
RE: *************************
RE: 9331309/5917
Dear *************************,
This letter is in response to your inquiry, April 10, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
Our records show that your account with *************************** (Current Creditor), was received at D&A the account from the Current Creditor on December 6, 2023. On December 9, 2023, D&A emailed our standard initial demand notice, which includes validations rights.
Since youve requested no more contact with D&A, weve closed and returned your account to the Current Creditor as cease and desist.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.

Kind regards,
*************************
Director of Compliance
Customer response
04/12/2024

Complaint: 21552908

I am rejecting this response because:
I check my credit regularly and just checked again and dont see one thing outstanding nor anything with crown LLC. I have zero past due amounts.
Sincerely,

*************************
Business response
04/15/2024
April 15, 2024

RE: *************************
RE: 9331309/5917
Dear *************************,
This letter is in response to your inquiry, April 12, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
Our records show that your account with *************************** (Current Creditor), was received at D&A the account from the Current Creditor on December 6, 2023. Cross ********** (Original Creditor) with an account for **************** *** with account ending in 5917.
D&A and the Current Creditor do not do any credit reporting. You will need to contact the Original Creditor regarding any credit reporting.
D&A has returned the account to the Current Creditor for handling. You may reach out to them directly as well.
We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.

Kind regards,
*************************
Director of Compliance
Customer response
04/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
03/20/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
They want me to pay back money that has been charged off and account has been closed by original creditor. Not willing to help me with the mutual issue.
Business response
03/26/2024
***********************************
RE: 9749329/3523
Dear *************************,
This letter is in response to your inquiry, March 21, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:

First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
Our records show that your account with *************************** (Current Creditor), was received at D&A the account from the Current Creditor on February 9, 2024. On February 13, 2024, D&A emailed our standard initial demand notice, which includes validations rights.
D&A has removed any potential work phone numbers from the account and will not be called going forward. D&A and the Current Creditor do not do any credit reporting, therefore you will have to contact ********** N.A. (Original Creditor).
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.

Kind regards,
*************************
Director of Compliance
Customer response
03/26/2024

Complaint: 21463171

I am rejecting this response because: during a phone call I was informed the represent ********* so they should be able to relay the information I request about removal upon setting up a payment plan. Other companies have done this in the past.

Sincerely,

*************************
Business response
04/01/2024
***********************************
RE: 9749329/3523
Dear *************************,
This letter is in response to your rebuttal, March 26, 2024,that D&A Services, LLC (D&A) received from Better Business Bureau (BBB).We appreciate the opportunity to further respond to your concerns. We have reviewed your rebuttal and the related matter, and have made the following determinations:
*************************** (Current Creditor) is the current creditor of your account. The Current Creditor hired D&A to collect on past due debts. Neither the Current Creditor, nor D&A, have reported the account on your credit report(s). D&A cannot control whether another entity has or will later report the account on your credit report(s).
As previously advised, D&A and the Current Creditor do not do any credit reporting. D&A does not have a direct relationship with ********** N.A. (Original Creditor). You will need to contact the entity that is credit reporting the account directly.
We apologize for any inconvenience caused to you regarding this matter.
Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
Kind regards,
*************************
Director of Compliance
Initial Complaint
02/16/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company has called me 16 times yes 16 times has left no voicemails then leaves one that includes an employee mumbling a voicemail that no one can hear. You then proceeded to call my step father that I have no contact with. And made him give information about myself including my social security number by threatening him saying this was a serious matter. Mind you my step father lives across the country and I do not have contact with him due to an abusive situation and the fact you found his number called him made him give my personal information out is a violation of FDCPA. I will be reporting this since you bullied and harassed not even a blood family member into giving information and never even sent me a paper claiming what I owed. This company is a bully and harasses, threatens and demands information from family members stay far far away.
Business response
02/29/2024
RE: ***********************
RE: 9358576/3649

Dear ***********************,

This letter is in response to your inquiry, February 17,2024, that D&A Services, LLC (D&A) received from BBB. We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:

First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
Our records show that your account with **** of ************ (Current Creditor), was received at D&A the account from the Current Creditor on January 6, 2024. On January 8, 2024, D&A mailed our standard initial demand notice, which includes validations rights.
D&A attempted to make phone contact with you between January 9, 2024, and February 16, 2024. D&A received a notification on January 25, 2024, that we reached the wrong number where no personal information was disclosed. The phone number was removed from the account to not be contacted again.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.
We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.

Kind regards,
*************************
Director of Compliance
Initial Complaint
01/19/2024
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Received phone call and person automatically assumed I was who they were looking for but refused to tell me anything and got upset when I asked for company name. Claimed they couldnt give information without me confirming who they were looking for. Sorry, but these days, giving out personal information is just not safe so if you are a legit business or whatever, then state your business bc Im not giving you a yes or no answer to who it is answering the phone
Business response
01/25/2024
January 23, ****

RE: *************************
RE: 9364059

In response to *************************** complaint, D&A Services, LLC D&A received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
Our records show that *************************** account with ******************* (Current Creditor),D&A received the account from the Current Creditor, account ending in **** on January 18, ****.

On January 19, ****, D&A reflects a call attempt to ************** where authentication was not received to proceed with the account further. D&A restricted the account to request validation documentation from the Current Creditor. Once these documents have been received, they will be mailed.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.

*************************
Director of Compliance
Customer response
01/28/2024

Complaint: 21170263

I am rejecting this response because: Your employee was not respectful nor was she understanding. So that in itself was a lie and also, I have no account or creditor with Denali LLC so you can cease and desist immediately, thank you

Sincerely,

*************************
Business response
01/30/2024
January 29, 2024

RE: *************************
RE: 9364059

In response to *************************** complaint, D&A Services, LLC D&A received from the Better Business Bureau (BBB). We appreciate the opportunity to respond to your concerns. We have reviewed your inquiry and the related matter, and have made the following determinations:
First, we would like to thank you for providing us with feedback on our efforts as this is one tool, we can use to continue to improve our operations.
We apologize for the inconvenience this matter has caused and per your request,weve placed the account in a full cease and desist. You will not receive further contact from D&A.
We sincerely hope this represents a satisfactory resolution to your reported concerns. Please contact D&A at ************ M-Th 8am 6pm CST, Fri 8am 5pm CST if you would like to discuss this matter further.
*************************
Director of Compliance
Customer response
01/30/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
01/02/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This number has called me approximately five times and left approximately three voicemails. The voicemails are vague, resulting in appearing to be illegitimate. There has been no attempt to contact me via US mail/email/etc., contact information I would expect a legitimate debt collection service/agency to be in possession of. If you are not calling for a legitimate debt collection, please cease contacting me immediately.
Business response
01/05/2024
RE: ***********************

In response to ***************** inquiry,D&A Services, LLC D&A has removed the phone number from receiving future calls.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

*************************
Director of Compliance
Customer response
01/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
08/15/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This number has called me approximately five times and left approximately three voicemails since May of 2023. The voicemails are vague, resulting in appearing to be illegitimate. There has been no attempt to contact me via US mail/email/etc., contact information I would expect a legitimate debt collection service/agency to be in possession of. If you are not calling for a legitimate debt collection, cease contacting me immediately.
Business response
08/15/2023
August 15, 2023

RE: *****************************

In response to ******************************* complaint,D&A Services, LLC D&A has removed the phone number from receiving future calls.
D&A is committed to providing the highest level of customer satisfaction and we take your inquiry seriously. Our agents treat customers with respect and follow all applicable state and federal laws, and we hold our agents accountable if they fail to do so. We apologize for any inconvenience caused to you regarding this matter.

*************************
Director of Compliance
Customer response
08/15/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************

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