Customer ReviewsforContinental Toyota

I received an email on 9/26/23 from Continental Toyota that read Year End Clearance Sale on ALL New in Stock OR INBOUND UNITS. I went to their website and found a new 2023 Toyota Prius XLE FWD in Guardian *************** ***************** for a Smart Price of $34,449 and Total Est. Net Amount Due $38,360. Vehicle was in transit. There were no exclusions mentioned in the email. On their website I confirmed availability. I received a phone call from the dealership. They said vehicle was on its way and was not sold. They said I had to come in to get the exact price. I told them I could not get there today. I asked if they could they make an exception and give me the price. I would leave a deposit if the price is right. They said they would talk to the sales manager. They called back and said hybrid vehicles were not part of this sale. I said there was nothing in the email saying there were any exceptions. They also said that there is an additional $3,000 added to the price. What kind of Year End Clearance Sale is this?

***, I appreciate if you can giving Continental Toyota and myself the opportunity to resolve this issue! I left you message, I look forward to hearing from you.******************* General Manager *************

I have purchased so many different brands vehicle for my family, and this was my first time to purchase Toyota for myself. And that would be the worst experience I ever had in my life. I would give 0 star if I can. TBH, salesman is nice to customers. But their finance department is not professional enough, and refused to resolve the problem. They even asked customer to pay for their mistake and tried to put all the responsibilities on their customers. That was what happened to me. I was a grad student and were able to apply their online rebate program. I told them multiple times I wanted to apply that, they refused me with so many reasons. But they never mentioned to me I needed to verify online first. If they told me on that day, I could go back home to verify and come back another day or I just gave up the rebate. That was my choice. But no one told me anything about the verification. The finance director called me and told me that was my responsibility. First, the program was new for them, they didnt know that many detail (the rebate has been posted online in April, and I asked in June). And they didnt have any responsibility to tell me what to do four applying, if I want to apply, I need to do everything and told them what to do. That was very funny, I was a customer and spent money in your dealership, I was not the student in college that needed to search up realizable resources before I went. After that, their customer relations called me and apologized for that, no reimbursement. Still asked for customers to pay for the mistake they made. And the most important thing was, nobody in finance department tried to apologize for the mistake, they just kept telling me nothing they can do. If you are looking for the Toyota dealership, save your time and go somewhere else. Dont waste your time on it. They just want your money and will not resolve any problem.

Please accept my apology. I am very sorry to learn of your experience with are dealership, please know it is not our intention to have customers leave our dealership feeling the way you did. I would like to thank you for giving me the opportunity to hear about your experience, and make changes for the future. This is valuable feedback our business needs to move forward. Please let me know what else I can do for you.************* ******************* General Manager

We had a bad experience in this dealership, they are taking advantage of people for no reason. They call it "market adjustment" to justify and hike the price of the vehicles they are selling... We were looking at a RAV4 hybrid and ** running the numbers looked good until the dealer gave ** a final price $9,000 above the **** price. We understand market conditions but it seems like they are charging customers because they can't keep inventory? That it ridiculous! Perhaps market conditions allow increased price but what they are doing here doesn't add up. It is best to not waste time going to this dealership right now.

Thank you for providing your feedback and letting us know about this issue.If you would be willing to talk further.******************* General Manager (708)469-361

Was excited when they told me they were not adjusting prices on their vehicles. Come to find out they add a **** dollar "paint protection" that is not optional. The vehicle is not even on the lot not sure why it's not optional.

Please accept my apology. I am very sorry to learn of your experience with are dealership, please know it is not our intention to have customers leave our dealership feeling the way you did. Please reach out to me with your concerns.******************* General Manager *************