ComplaintsforAllstate Insurance
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Complaint Details
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Initial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Good hands". I had hail damage to my home , siding was ruined, air conditioning units, Windows broke etc.. and they say there was NO damage to my home, really? I disputed it and they sent out another so called "inspector" whom took pictures of everything BUT my home, failed to give pictures of damage and even mention my air units. This was the 2nd inspector to do this and then the adjuster to say they are on my side , that's ********. They could care less about a person, they sure get there monthly payment but when it comes down to needing them they treat you terribly, avoid calls and emails and avoid paying a *****.i even sent my own pictures reflecting the damage and they said they can't go off my pictures lol really but choose to go off of pictures that show no damage and act like I'm the one in the wrong no Allstate your the one in the wrong.i will be canceling my services and telling people to stay away.Business response
10/11/2021
Thank you for forwarding *********************** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Our claims department has contacted ******************* to work directly with them on their concerns. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.Customer response
10/12/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My vehicle has been in both the body shop and the mechanics shop almost 3 months with no resolution or contact by my adjuster. Ive been hung up on when called to get a resolution. I have no car no transportation and Ive missed work.Business response
10/12/2021
Thank you for forwarding ******************* . concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Our claims department has contacted Mrs. ******* to work directly with them on their concerns. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.Initial Complaint
10/06/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Date of loss : 8-10-21 ****** Truck - it is 10-6-21 and they have not yet sent an adjuster out to settle claim . The other motorist whos fault it was is underinsured . This means our insurance under comprehensive is responsible to pay . After Allstate pays then ****** Gap will pickup the balance . Not only am I out my vehicle , but Im still paying on a vehicle that is sitting at ********************************* . They are mad too . Continual run around and misinformation from Allstate . At one point they had a collision report in on each of my residential vehicles including one I had traded in previously . Today someone on Allstate website kindly closed out all of them with exception of current one . It has incorrect date of loss on it . Deplorable Service . Ive been using a broken down rental vehicle for over 30 days now which Allstate is sapposed to be paying for . I want the claim resolved ASAP !!!! Hardship on my family as well as my Business !Business response
10/21/2021
Thank you for forwarding ************************ concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Our claims department has contacted ******************** to work directly with them on their concerns. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.Initial Complaint
10/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am opening a formal complaint against Allstate for claim denial without valid support; my claim was treated unfairly and provided bad service. On July 6, 2021, I opened a claim for a fence that was bashed and damaged by windstorm. The condition of the fence after the storm was dangerous because it was bent and represented danger to my neighbors children. The person sent by Allstate did not come to my house to evaluate the damages, just took pictures. Adjuster, ***************************** was nasty and sarcastic when he called to inform me that he denied the claim based on pictures he got on ******* Due to bad feedback, Allstate Manager called me and re-opened the claim assigning another adjuster who also based his decision on the same pictures seen on ******* They never took into consideration the pictures I sent and shared on their website. I firmly believe my claim was treated unfairly and improperly. Allstate takes advantage of the consumers and provides bad CS.Business response
10/07/2021
Thank you for contacting our office regarding *************** concerns. Upon further review, it has been determined that the ********** Division of Insurance has completed an investigation on this same issue. Our records indicate that we provided a formal response to the state on October 4, 2021 to clarify our position regarding her concerns. The file number for this investigation is 434192. We respectfully request that *********** contact the ********** Division of Insurance at ************ with any questions she might still have.
It is our ultimate hope that *********** finds the resolution reached by the state to be a satisfactory one. Allstate ********** Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused ***********.
Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.Customer response
10/14/2021
Complaint: 15994409
I am rejecting this response because: As previously said Allstate takes advantage of customers and denies claims without a cause. It's unacceptable that Allstate collects premiums and do not want to make payments when we need.
Sincerely,
***********************Business response
10/15/2021
Uploaded verbiage to the BBB portal as follows: "Thank you for contacting our office regarding *************** concerns. Upon further review, it has been determined that the ********** Division of Insurance has completed an investigation on this same issue. Our records indicate that we provided a formal response to the state on October 4, 2021 to clarify our position regarding her concerns. The file number for this investigation is ******. We respectfully request that *********** contact the ********** Division of Insurance at ************ with any questions she might still have.
It is our ultimate hope that *********** finds the resolution reached by the state to be a satisfactory one. Allstate ********** Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused ***********.
Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above."Customer response
10/18/2021
Complaint: 15994409
I am rejecting this response because:
Sincerely,
***********************Initial Complaint
10/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
8/20/2021 Their policy holder hit me and I have paid for my own car rental and they have not returned phone calls or emails, they wrote a estimate for my car for ***** dollars and damage was over ****** then took weeks to approve and i am paying for the rental car until they may or may not reimburse me. this is poor insurance coverage and i want people to know how horrible they are so they do not waste there money and expect coverage they will not receive from this companyBusiness response
10/07/2021
Thank you for contacting our office regarding ***************************** concerns. Upon further review, it has been determined that the ***** Department of Insurance is actively investigating this same issue. The file number for this investigation is 322842. We respectfully request that ************** contact the ***** Department of Insurance with any questions she might still have.
It is our ultimate hope that ************** finds the pending resolution reached by the state to be a satisfactory one. Allstate Fire & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused **************.
Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above.Initial Complaint
10/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We filled a complaint about overflowing toilet on August 4, 2021 . Damage to our drywall and hardwood floors. We did get coverage for mold and water clean-up. We had repairs and had to get estimates from wall, floor and paint. Then the claim contact would not get back to us. We were transfered to a new claim contact. We talked to him and he said he would move a claim forward, but then silence. Nothing has been done or approved. He said that they were phoning us but there is no record on our phones. We have phoned multiple times and have escalated the file. Still no response. We have heard that the claim contact records that he calling us to AllState It has now been two months and we just want them to approve the repairs. But basically we want them to call us back.Business response
10/07/2021
Hello, ****************** has filed a complaint with the PA Department of Insurance. His concerns are currently being investigated and a response will be provided directly to the **** Once the response is reviewed A State DOI representative will contact him. Thank you.
Initial Complaint
10/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been with ALLSTATE homeowners and car insurance for 17 years. I have filed claims for a new roof and seem to ALWAYS get a run around and I finally just give up. NOT THIS TIME THO. If I have to take it to court! But it's NOW ALOT WORSE and I'm starting to get damage on the inside of my home. They are willing to patch and repair a 20+ year old roof but not wanting to replace the whole roof. A few years ago, I hit a deer in my Tohoe. SAME ISSUE... THEY wanted to patch and repair and not replace the parts. I should have changed companies then! Im just sick and tired of dealing with ALLSTATE but now I have a claim open so not much I can do right now. I have been paying for insurance for the past 17+ years and have NEVER had to use it. THE LEAST THEY COULD DO IS HELP ME GET A WHOLE NEW ROOF.Business response
10/05/2021
Thank you for forwarding **************** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Our claims department has contacted ************ to work directly with her on her concerns. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter.Initial Complaint
09/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My car was hit after an Allstate customer ran a stop sign on Sept 12, 2021. The only contact on their attempt was to get my statement of the accident. My car was towed and remains in the tow yard. After almost daily calls and many hours we have got nowhere. Meanwhile we are paying out of our pockets for a rental car. We've sent numerous emails with no response. We are the claimant so they are showing absolutely no desire to resolve our issues. We have been given false email addresses and incorrect numbers to call and we are no farther to resoving this issue since the day of the accident.Claim#********** ******************************* ************Business response
10/04/2021
Thank you for forwarding ************************ concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view. Our claims department has contacted ******************** to work directly with him on his concerns. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter.Initial Complaint
09/28/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Hi,Just over a week ago I received a registered letter from Allstate stating effective September, 30th they were terminating my auto policy (*********) The reason given for this action was that Allstate did not have my wifes master number on file. To the best of my knowledge Allstate has never reached out to me for this information and my wife has her own vehicle with her own full coverage insurance so not sure why this would be needed but I would have provided if asked. My wifes driving record is flawless and though my own is a bit less flawless I believe Ive only received 1 or 2 tickets in last tens years, I have never missed a payment and Ive never had an accident that was my fault. This decision to cancel my policy in my opinion is short sighted, unjustified and very unprofessional my insurance history now shows that Allstate has canceled my policy but doesnt state a reason why which will cause damage to my rate with other providersBusiness response
10/01/2021
BBB please transfer this complaint to Allstate Insurance Company of ****** at ************************. Thank you.Initial Complaint
09/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My father is 84 years old. He bought his car outright with cash. A used ******* He parks his car on the street. Because we did not take loan to buy the car we bought liability only for our car insurance. He parks his car in front of his apartment. We bought the car in May by July having only put on 75 miles my fathers car was hit by a Lyft driver. That same Lyft driver totaled 2 other cars and damaged two additional cars. Allstate will not pay anyone who does not have collision. The two cars that had full coverage those have been replaced or repaired. The people who could not afford collision remain unreimbursed. No attorney will take the case because **************** law states they want everyone to be able to drive for ride-share so low income drivers only need $5000 of coverage per accident. This means Allstate is unwilling to give the $4284 dollars to repair the damage their insured driver caused to my fathers car. The driver was renting the car to drive for Lyft. He was compleBusiness response
09/29/2021
Thank you for contacting our office regarding Mr. ******* concerns. Upon further review, it has been determined that the ********** Department of Insurance has completed an investigation on this same issue. Our records indicate that we provided a formal response to the state on August 31, 2021 to clarify our position regarding his concerns. The file number for this investigation is CSB-8311273. We respectfully request that Mr. ******* contact the ********** Department of Insurance at with any questions he might still have.
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Customer Complaints Summary
4,483 total complaints in the last 3 years.
1,587 complaints closed in the last 12 months.