Business Profile

Vein Clinic

USA Vein Clinics LLC

Headquarters

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Complaints

This profile includes complaints for USA Vein Clinics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

158 total complaints in the last 3 years.
45 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/26/2024
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Was asked by the provider on 08/03/2024 to complete a mandatory up-front $40.00 co-payment for same day appointment at their *******, ** location. Per the attached Explanation Of Benefits (***) statement shared with me & the provider by my ************* on 8/13/2024, my insurance paid in full the entire bill to the provider on 8/21/2024. Furthermore, the *** shows that my co-payment is none/zero.I informed the provider in writing that I will escalate this pending refund to the BBB today, 12/26 if I do not receive my money back. I am respectfully requesting your intervention for the USA Vein Clinics to send me a check for the $40.00 that they own me almost 5 months later.I contacted my ************* (*** *** confirmed that the provider owns me $40.00 refund) and because the provider was unresponsive over the phone that day, I followed-up via email with the provider's ************************** on 12/4 & again on 12/6. I eventually received an email response from Mr. ******* ****** from Patient Billing on 12/12. The email advised that per interior procedures, an investigation for a refund takes 30 to 60 days but no confirmation day of refund provided to date despite supportive documentation submitted and on file.Since *** insurance shared the *** on 8/13 with me & the provider, and provider's records shows that I did pay $40.00 on 8/3, the internal controls should have triggered an investigation for a refund due up to 60 days later: on or about October *****, 2024.I had to contact Mr. ****** & the Patient Billing team again via email on 12/21 due to a situation that occurred at the *******, ** location that day during my last follow-up, post-procedure appointment. Under the circumstances and due to various issues with the provider during my treatment (e.g., scheduling issues, hostile treatment by Front Desk staffer etc.), I had to escalate to Regional ***** Dr. ** to avoid being unfairly denied treatment that day.With special thanks & consideration,
Business Response
Date: 02/05/2025
We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ******* ********. Ms. ******* ******** came to our facility for the evaluation and treatment of venous insufficiency.

After thoroughly reviewing, Ms. ******* ******** attended an appointment on 08/03/2024. We billed Ms. ******* ********** insurance company United Healthcare Choice Plus and received the explanation of benefits for the above appointment informing the amount $364.21 was paid by United Healthcare Choice Plus leaving no patient responsibility. At the time of verifying the insurance, it reflected a copay of $40.00 had to be collected. It was until the claim was processed and received the explanation of benefits from United Healthcare Choice Plus informing no amount was left as Ms. ******* ********** responsibility. A complaint has been submitted regarding the bad experience and customer service Ms. ******* ******** received and necessary action will be taken to avoid in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. As a good faith measure to rectify this situation, we have refunded $40.00 to Ms. ******* ******** and would be sent to her home address on file.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 02/07/2025

Complaint: 22733770

I am rejecting this response because: to date, I received no refund. Hence, my complaint and related long standing issue with the vendor has not been resolved.

Sincerely,
CC
Business Response
Date: 02/14/2025
We are currently reviewing the refund details based on the information provided. Our records indicate we mailed out a check to *********************************************************************. We will contact Ms. ******* ******** with our findings and details of her refund.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************
Customer Answer
Date: 02/17/2025

Complaint: 22733770

I am rejecting this response because: overdue refund of $40.00 was never received. On January 23rd 2025, I confirmed via email that the address on file is correct and to date (February 17th), I received no email response and no refund check (no issues with the *********** as all other checks, bills and correspondence always arrive on time). It's getting absolutely ridiculous that I have to fight from my own money with a business that proved irresponsible, lacking internal controls and taking no responsibility (despite having supportive documentation in hand since August 2024).
Consequently, as mentioned on my email to the vendor on 01/23/2025, under the circumstances, I have no choice but to escalate per BBB recommendation: "contact your ************************* any regulatory agencies for this industry, and/or the ************************ (*******) to file a complaint as well."

Sincerely,
CC
Initial Complaint
Date:12/06/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
February 19, 2024 Charged for not showing up to appointments that I did not make and denied via text message. I also called and spoke to numerous representatives who assured me that I would be refunded the $500 in no show fees. I call every month to get the status update on the reimbursement and was alerted today by the representative that the company stopped sending refund checks in September and has not updated the representatives on when they will begin sending refund checks again. The representative told me that many people are calling and complaining, requesting and *** so I am not the only person. When I asked if they were going out of business they said "we hope not but who knows".The company has confirmed that I am to recieve a full refund since February of 2024 and now that it has been 10 months
Business Response
Date: 12/09/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, ****************** ***************** came to our facility for the evaluation and treatment of venous insufficiency.

After thoroughly reviewing, ***************** was scheduled for appointments on 01/04/2024 and 11/11/2024. Our records indicate the appointments were not cancelled appropriately causing the no show fee charges to ****************** An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. As a good faith measure to rectify this situation, we have refunded $500.00 to ***************** and would be sent to her home address on file.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Initial Complaint
Date:12/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/25/24 i had a scheduled ufe procedure. I currently take percocets for a bone issue but was told only to bring in what **** prescribed. I wasn't able to get that prescription because it was sent to them on Friday (I have mobility issues and my meds are delivered to me). Instead of hearing what I was saying, the nurse gets riled up over my choice of pronouns (I said you guys instead of *****). They still proceeded with the surgery even tho I had no meds When surgery was over, I was doubled over in pain and the only way to comfort myself was to attempt to use the bathroom and pace. Dr ********* tells me he will give me pain meds if I sit still. I tell him I will sit when u administer the meds but I cannot sit due to the amount of pain and pressure. Even when I was in the bathroom crying and asking for help, ******* the anesthesiologist told me I need to get the h*** out of the bathroom. Mind you, I have had a uterine fibroid embolism and this is less than an hour after. Dr ********* then says oh no pain meds for you and the nurse begins talking on the phone about me to an unknown party. I had to translate it bc she was speaking a Slavic language. The translation included words like crazy, black, b**** Again, I've had a ufe less than an hour beforehand...plus no food so I'm hungry. By the time I left that office, I felt discriminated against, I felt my health had been put in danger because of ego, and I had a fresh set of hemorrhoids that I'm sure will have to be surgically removed all because this black Muslim girl offended the nurse and doctor by saying "you guys." It's like they were Israel.....personified
Business Response
Date: 12/11/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ****** *****. Ms. ****** ***** came to our facility for the evaluation and treatment of fibroid.

The patient was seen in our ************************************* of ******** by Dr. ***** ********.

After thoroughly reviewing, Ms. ****** ***** attended an appointment on 11/25/2024 which consisted of the Uterine Fibroid Embolization. Our records indicate post-op instructions were provided to Ms. ****** ***** prior to attending the appointment on 11/25/2024 and during the appointment post-op instructions and education along with discharge instructions were unable to be fully instructed due to Ms. ****** ***** refused to take off her headphones when speaking to her. The medication prescribed to Ms. ****** ***** is for administration at home for after the procedure. Ms. ****** ***** requested to be escorted to the bathroom by kicking in the bed and was escorted by anesthesiologist, ******* *******. There were loud noises coming from the bathroom, as if someone was kicking and punching something which made the anesthesiologist, ******* *******, and registered nurse, ***** *******, check on Ms. ****** ***** multiple times to see if she was okay to which Ms. ****** ***** replied that we treating her as if she is in jail or a criminal. Anesthesiologist, ******* *******, explained to Ms. ****** ***** that she needs to get back to bed if she was done using the bathroom so that Ms. ****** ***** can be properly monitored and all interventions can be done as per recovery protocol for Ms. ****** ******* safety but refused to come out stating she was in pain. Ms. ****** ***** was advised to come out of the bathroom so pain medication can be administrated. Ms. ****** ***** came out the bathroom and was pacing toward the recovering room being uncooperative. Anesthesiologist, ******* *******, explained to Ms. ****** ***** the pain medication can't be provided until **************** ******* down and was asked to take a seat on the bed so vital signs can be taken and afterwords provide pain medication to which Ms. ****** ***** stated that we were not compassionate enough to her situation. At this point Ms. ****** ***** requested to only speak to Dr. ***** ******** and refused care from anesthesiologist, ******* *******, and registered nurse, ***** *******. Dr. ***** ******** attempted to explain to Ms. ****** ***** regarding the administration of pain medication but was only interested in Dr. ***** ******** taking action in reprimanding against anesthesiologist, ******* *******, and registered nurse, ***** *******, and not seeking care. Pain medication was ready to be administered but Ms. ****** ***** refuse to let Dr. ***** ******** speak, take vital signs or have the transradial bands removed, making Ms. ****** ***** change her mind and refused care from Dr. ***** ******** as well. This incident was reported by phone to the regional manager, ***** *******, by registered nurse, ***** *******, and the phone was taken from her hands by Ms. ****** ***** causing for law enforcement to be called. Ms. ****** ***** was made aware law enforcement were called due to her being uncooperative making Ms. ****** ***** get dressed on her own and against medical advice left the clinic. Medical staff, ****** ********, went after Ms. ****** ***** to ask to come back for her own safety and have the intravenous and transradial bands removed but Ms. ****** ***** refused and was told to go to the local emergency room and have the intravenous and transradial bands removed so that no injuries occurred to Ms. ****** *****. An escalation has been submitted with the information provided by the Ms. ****** ***** as a complaint and sent to the corresponding departments in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 12/15/2024

Complaint: 22637439

I am rejecting this response because:
This is a very inaccurate tale of events. How could their be kicking in punching in the bathroom when I was on the toilet with my head down not knowing if I want to p*** or vomit. .... kicking and punching while going thru excruciating contractions and developing hemorrhoids... I also have 3 audio recordings...and my daughter has 1 from the front room where staff was laughing. I can also have my pharmacist enter the chat with proof he informed USA Vein that he couldn't get my medication to me in such short notice (they sent rx on Friday, procedure was on a Monday, I'm mobility challenged so they get delivered...also USA Vein wouldn't give prior authorization which helps especially ********** ppl cover medicine with insurance SO MY PHARMACIST COVERED IT OUT OF POCKET AND INFORMED USA CLINICS THAT I WOULDN'T GET THE MEDICINE UNTIL HOURS AFTER MY PROCEDURE). ******* was the most hostile followed by the nurse who referred to me as a crazy black b**** while ******* snickered. BLACK PPL DO NOT HAVE A HIGHER THRESHOLD OF PAIN. And then to charge me 75 as if I didn't tell u that I WOULD NEVER COME BACK THERE IN LIFE is INSANE
Sincerely,

****** *****
Business Response
Date: 12/16/2024
We take these matters very seriously, as mentioned on the previous response we have submitted an internal complaint regarding this issue. Every detail in the complaint is being reviewed to avoid in the future. If Ms. ****** ***** wishes to provide any recordings she mentions she has she can do so hear and will be added to our complaint as well. Regarding the no show fee for $75.00, a courtesy adjustment has been done to remove the no show fee and we submitted a request to have any future appointment scheduled to be canceled since Ms. ****** ***** states she will not be attending our office anymore.
USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.
We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

Customer Answer
Date: 12/18/2024

Complaint: 22637439

I am rejecting this response because:
It's an absolute lie. I never kicked or punched anything....I have 3 recordings of the incident.... 1 immediately after the nurse got mad at my use of the words you guys...I can be heard asking her to deescalate 12xs and ends when the ******* pulls me in the office and begins speaking to me stating "I heard you asking her to deescalate. I'm not sure why she kept going". The second audio picks up with me in the bathroom crying, no punching and kicking is heard except the pounding by ******* on the bathroom door. You can hear me crying and gagging. This audio lasts 33 minutes. The third picks up shortly after I tell the ** I do not trust him to touch me, the blk man comes in looking for the nurses phone (I never took anything out of her hand, that would absolutely be considered robbery as I would have no permission to do any such thing). This recording is over 20 minutes and actually carries on for a little off my **** ride, which i can be heard crying and complaining of not being able to sit.

Seeing that this place is lying to protect themselves, i will do what my therapist suggested after she heard the recordings...and thats seek legal advise. I also am scheduled for colon-rectal surgery in the next 10 days due to the complications i suffered at these peoples hands. My daughter has a 3 minute recording (audio and visual) of the staff laughing in the front while I'm suffering in the back and making comments.

people have to realize its 2024 and a lot of document everything. We also have the technology to do so. I honestly wanted just an apology because court is so time consuming and expensive. But watching you lie in WRITTEN response just made me angrier.

I want to attach my audio files but I think I'll get legal advise first.

Sincerely,

****** *****
Initial Complaint
Date:12/03/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a consult with USA vein clinics and they are in my insurance network. I paid my copay and my insurance paid their portion but they are illegally charging me for the remainder of the balance that my insurance did not pay for. Given they are in network this is not supposed to occur. I can not get anyone on the phone to help me.
Business Response
Date: 12/04/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ******** ********. Ms. ******** ******** came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our USA Vein Clinics of ***** location by Dr. ****** *******.

After thoroughly reviewing, Ms. ******** ******** attended an appointment on 06/27/2024. We billed Ms. ******** ********** insurance company *************** and received an explanation of benefits reflecting a payment of $195.03 by Meritain Health leaving $40.00 applied towards a copay per the benefit plan. Due to an error in the system, the Meritain Health information received was not uploaded to our system correctly causing Ms. ******** ******** to be billed for the amount of $230.00. Ms. ******** ********** account has been adjusted accordingly reflecting the correct amount due of $40.00. A payment of $50.00 was processed on 06/27/2024 leaving the account at a zero balance. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. As a good faith measure to rectify this situation, we have refunded $10.00 to Ms. ******** ******** and would be sent to her home address on file.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 12/05/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ********
Initial Complaint
Date:10/21/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was seen on 8/14/2024 for a consultation to get a vein in my leg examined. I had a few photos taken and an ultrasound on my leg done. The appointment was about 15 minutes in total. I was then told I had blood clots in both legs by doctor ****** *****. He informed me that he could not help me and didnt want to risk a clot breaking free. The next morning I went to urgent care at the hospital worried that i had life threatening clots in both legs. They directed me get another ultrasound done by them immediately. After an ultrasound and exam by the health practitioners at *** health they informed me that I had no clots and that the previous clinic had given me a false diagnosis. The ******************* then charged me $2000 for the initial visit even though I have insurance and provided it at the visit. This clinic did not collect any money upfront or give me an itemized bill for services. They gave me a false diagnosis and charged me an exorbitant rate for a consultation and ultrasound with no resolution or assistance of any kind. The doctor told me to ****** a hematologist to find out why I had clots when I had none and did nothing but overcharge for a consultation and false diagnosis.
Business Response
Date: 10/23/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, Mr. **** *****. Mr. **** ***** came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our USA Vein Clinics of ***** location by Dr. ****** *****.

After thoroughly reviewing, Mr. **** ***** attended an appointment on 08/14/2024. We billed Mr. **** ******* insurance company ********************** and received an explanation of benefit informing $318.28 applied towards a deductible per the benefit plan. Due to an error in the system, the ********** Blue Shield information received was not uploaded to our system correctly causing Mr. **** ***** to be billed for the amount of $1,440. Mr. **** ******* account has been adjusted accordingly and is reflecting the correct amount due of $318.28. At the time of verifying the insurance no copay or any responsibility reflected to be paid until the claim processed and we received the explanation of benefits from ********** Blue Shield informing of the amount left as Mr. **** ******* responsibility. If Mr. **** ***** disagrees with the decision, we advise Mr. **** ***** to contact ********** Blue Shield for a further explanation. During the consultation, Dr. ****** ***** informed Mr. **** ***** he had Superficial Thrombophlebitis and was referred to see an Hematologist to diagnose Hypercoagulable disorder, resulting in Mr. **** ***** not being a candidate to receive treatment.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

Customer Answer
Date: 10/24/2024

Complaint: 22456452

I am rejecting this response because:
The diagnosis given to me was incorrect which the said business USA vein clinic never acknowledged. I do not have a coagulative blood disorder which was also confirmed by the hospital where I went the next morning for a re-examination. I feel like the company is deceptive in its practices with the misdiagnosed disorder and the incorrect billing which was to their favor. Had I not been re-examined by a licensed practitioner at a reputable hospital (*** Health) I might have been accepting of the original diagnosis and the bill to which I was never notified of any errors until a complaint was filed with BBB.
I would request a refund as the visit was unsatisfactory to me as a consumer. I will also be in contact with my insurance provider to withhold or withdraw any previous charges from USA vein clinics LLC.

Sincerely,

**** *****
Business Response
Date: 10/28/2024
Complaint ID: ********

The amount being billed to Mr. **** ***** is for the appointment attended on 08/14/2024 which was billed to Mr. **** ******* insurance ********** Blue Shield of *******. According to ********** Blue Shield of Florida the amount due of $318.28 was applied as part of a deductible. We understand Mr. **** ***** is upset due to the diagnosis provided by Dr. ****** ***** and believes was incorrect. Dr. ****** ***** referred Mr. **** ***** to a hematologist to diagnose hypercoagulable disorder based on the information Dr. ****** ***** had at the time. Dr. ****** ***** did not inform Mr. **** ***** that what he diagnosed was life threatening to Mr. **** ***** which is why he recommended to go see a hematologist and confirm if he had superficial thrombophlebitis. Based on our review we determined the charges to be valid since Mr. **** ***** attended the office visit and had the bilateral duplex scan/sonogram/ultrasound performed. If Mr. **** ***** disagrees with the information provided by ********** Blue Shield of Florida, we advise he contacts them for a further explanation.
Customer Answer
Date: 11/07/2024

Complaint: 22456452

I am rejecting this response because:
The diagnosis given to me was incorrect which the said business USA vein clinic never acknowledged. I do not have a coagulative blood disorder which was also confirmed by the hospital where I went the next morning for a re-examination. I feel like the company is deceptive in its practices with the misdiagnosed disorder and the incorrect billing which was to their favor. Had I not been re-examined by a licensed practitioner at a reputable hospital (*** Health) I might have been accepting of the original diagnosis and the bill to which I was never notified of any errors until a complaint was filed with BBB.
I would request a refund as the visit was unsatisfactory to me as a consumer. I will also be in contact with my insurance provider to withhold or withdraw any previous charges from USA vein clinics LLC.

Sincerely,

**** *****
Business Response
Date: 11/14/2024
Complaint ID: ********

The amount being billed to Mr. **** ***** is for the appointment attended on 08/14/2024 which was billed to Mr. **** ******* insurance ********** Blue Shield of *******. According to ********** Blue Shield of Florida the amount due of $318.28 was applied as part of a deductible. We understand Mr. **** ***** is upset due to the diagnosis provided by Dr. ****** ***** and believes was incorrect. Dr. ****** ***** referred Mr. **** ***** to a hematologist to diagnose hypercoagulable disorder based on the information Dr. ****** ***** had at the time. Dr. ****** ***** did not inform Mr. **** ***** that what he diagnosed was life threatening to Mr. **** ***** which is why he recommended to go see a hematologist and confirm if he had superficial thrombophlebitis. Based on our review we determined the charges to be valid since Mr. **** ***** attended the office visit and had the bilateral duplex scan/sonogram/ultrasound performed. If Mr. **** ***** disagrees with the information provided by ********** Blue Shield of Florida, we advise he contacts them for a further explanation.
Initial Complaint
Date:10/17/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In August of 2023, I went to Vein Clinics of Americas as I had frequented over the last several years.When I walked into the office it was disorganized and the receptionist said it was the first day the office was open. The doctor was also trying to find the materials to perform the Cosmetic Sclero on one of my legs, which he did after several minutes of searching the office as many things were in boxes. I paid the bill before I left the office. Eight months later I get a bill from a company called USAVEINCLINICS of *************, who apparently has purchased the other company, Vein Clinics of America. The new company never revealed to clients the new company took over and I received a new bill from them, related to the service from 8/23. I have that bill from the service showing I paid. I spoke on the phone to the company employee (who I could hardly understand ) who purchased the Vein Clinics of America and I was told not to worry about the $150 new bill sent to me. Now they send my bill to a ****************** This is fraud and this new company USA clinics of ********** need to be investigated. How many other seniors are they charging for services after they bought out the company, which were tagged on to the company they purchased?
Business Response
Date: 10/23/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ****** *******. Ms. ****** ******* came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our Vein Clinics of ******* location by ********************** transition from Vein Clinics of America to USA Vein Clinics occurred in October of 2022 and was made aware to patients being seen at the time. Our records indicate Ms. ****** ******* attended her last appointment on 04/22/2021 prior the appointment attended on 08/24/2023. Records show ********************************* was not adjusted appropriately causing Ms. ****** ******* to be billed and be sent to collections. Ms. ****** ********* account has been adjusted accordingly and is reflecting zero balance and have contacted I.C. System and had Ms. ****** ********* account removed from collections. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Initial Complaint
Date:09/29/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In March 2024, I went to *** ***********, ********, **. I had an ultrasound done and I was told I had a blockage in my left leg. I scheduled a surgery and I decided not to go through with it. I cancelled the appointment. I told them I might be interested to do the surgery in August that I had too much going on. From late August to September 2024 I had been harassed by this office. The keep making new appointments for me. I have not confirmed nor cancelled these appointments since I have not made them. Now they have sent me a bill for $250.00 for missed/cancelled appointments. I feel I do not owe this since I made no new appointments. Therefore I am filing a formal complaint against this company.
Business Response
Date: 10/02/2024
Complaint ID: 22356443

We are in receipt of the above referenced complaint from your office regarding our patient, Ms. Ann Marie Buggy. Ms. Ann Marie Buggy came to our facility for the evaluation and treatment of venous insufficiency.

Ms. Ann Marie Buggy has signed a signed financial agreement informing appointments require to be canceled or rescheduled 24-48 hours prior to the appointment date.

After thoroughly reviewing, Ms. Ann Marie Buggy was scheduled for appointment on 09/11/2024. We work with an automated system that generates phone calls, texts, and emails in order to keep patients informed of the amounts due or upcoming appointments. We notified Ms. Ann Marie Buggy via phone, text and email regarding her upcoming appointment scheduled for 09/11/2024 with no response. At the moment no records indicate Ms. Ann Marie Buggy canceled the appointment for 09/11/2024 withing the time frame required of 24-48 hours. Our records indicate Ms. Ann Marie Buggy was contacted to confirm her assistance for an appointment scheduled on 08/29/2024 which Ms. Ann Marie Buggy informed she was not feeling well and couldn't attend the appointment, causing her to reschedule her care plan, making her next appointment for 09/11/2024. All appointment information was forwarded to Ms. Ann Marie Buggy electronically. Based on our findings we have determined the charges to be valid. Information has been provided to Ms. Ann Marie Buggy via email and text in order to set up her payment arrangements in case the amount cannot be paid in full.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at (847)593-8460.
Customer Answer
Date: 10/03/2024

Complaint: 22356443

I am rejecting this response because: I am being charged for appointments in which I did not agree to. Whether I signed anything I still should be charged. I have got two bills from them. They do tell me where to send payment only a computer link which does work. Im afraid they will continue charging me when they get no response.

Sincerely,

Ann Marie Buggy
Business Response
Date: 10/04/2024
Complaint ID: 22356443

Our records indicate Ms. Ann Marie Buggy did schedule her appointment for 09/11/2024 when contacted on 08/28/2024 to confirm the appointment for 08/29/2024. Based on this review we have determined the no-show fee to be correct. Ms. Ann Marie Buggy can reach our billing department to look into payment arrangements. We have confirmed Ms. Ann Marie Buggy has no pending appointments and wont be charged a future no-show fee.
Customer Answer
Date: 10/07/2024

Complaint: 22356443I am rejecting this response because: I have never confirmed any appointments with this office. Never had any intention of going to them since another Doctor told me I had no blockage in my leg. I wouldnt have accepted an appointment from them.

Sincerely,

Ann Marie Buggy
Business Response
Date: 10/11/2024
Complaint ID: 22356443
After reviewing our recorded calls, it was until 09/27/2024 when Ms. Ann Marie Buggy contacted us to inform she was seeing a different doctor and was told to not proceed with treatment and requested to cancel the remaining of her appointments. The charge in question is regarding a no-show fee charge for the appointment on 09/11/2024. Based on our findings we have determined the charges to be valid and no adjustment to be made.
Customer Answer
Date: 10/14/2024

Complaint: 22356443

I am rejecting this response because: Even The business has acknowledged that I called to cancel the appointments. How do I owe for a no show fee.

Sincerely,

Ann Marie Buggy
Initial Complaint
Date:08/31/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am a patient of the **************** ************* and use my health insurance through my employer to pay for my medical service(albeit a helfty bill) and I pay my $40 co-payments per visit. The fees are not collected at each office visit, however, a call from the corporate office is received after the visit occurs in order to complete the co-payment transaction. I was disheartened to learn that the company withdrew $120 from my account versus $40 and after I called to inquire, was told that this is the agreement regarding payment and that there were three copayments due. I found this offputting and a breach in the contract because I did not authorize a payment of $120. I should have recieved a call as I have in previous transactions and a confirmation to authorize that payment. I asked that my card be removed from their system and was told that it could not. Please note. Once you start the vein process and is on the calendar, the office visit waiting time to be seen by the doctor at your appointments are long and arduous. The lobby is crowded with waiting patients. Though appointments are scheduled, *** waited an hour or longer to be seen. Its not a professional environment. Further, after weeks of going through the treatment (2 or 3 visits per week) and finally completed the treatment, my legs still show veins and when I brought this to the doctor's attention at my last follwup appointment, he suggests that I schedule an additional followup in three months. This followup may result in a new treatment plan. Im opposed to a new treatment plan which starts a new ***********payments. Ive paid for a service and the treatment is not adequate and proper medical care as evidenced by ovious sights of veins in my legs after the completion of the treatment process and my legs are still in pain. Surely, this is not the medical standard of practice.
Business Response
Date: 09/02/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ******************************** Ms. ******************************* came to our facility for the evaluation and treatment of venous insufficiency.

Ms. ******************************* has signed a signed financial agreement informing that by providing credit card information, which we securely store electronically, she granted permission to automatically charge the credit card on file for applicable charges including co-pays, coinsurances and deductibles that are due.

After thoroughly reviewing, Ms. ******************************* attended appointments on 06/24/2024, 07/16/2024, 07/23/2024 and 07/25/2024. We billed ********************************************************** BCBS of **************** Area, and received the explanation of benefits for the above appointments reflecting a payment of $208.28 by BCBS of **************** Area for date of service 06/24/2024, payment of $1,603.36 for date of service 07/16/2024, payment of $182.25 for date of service 07/23/2024 and payment of $73.00 for date of service 07/25/2024 leaving $40.00 applied towards a copay for each of the date of services motioned per the benefit plan. Our records show we sent Ms. ******************************* notices via email regarding the balance with no response, causing the automatic charge to be placed on 08/22/2024 for $120.00 leaving a current amount due of $40.00. Per the financial agreement we have determined the charges are valid. Information has been provided to Ms. ******************************* via email and text in order to set up her payment arrangements in case the amount cannot be paid in full. Ms. ******************************* has signed a signed procedure consent form which states she has read the information provided and understands the risks and complications of the recommended procedure and results cannot be guaranteed. An escalation has been submitted to the corresponding department regarding the long wait in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

Customer Answer
Date: 09/03/2024

Complaint: 22223687

I am rejecting this response because:
My records indicate that payment remittance were made on the following dates and for said amounts:
6/27/24-$40
7/1/24-$40
7/15/24-$40
8/26/24-$120
The agreement was for copayments of $40 after each medical visit. I did not authorize $120 total. It was withdrawn without my knowledge. I am not satisfied with the threatment prognosis at the completion of my treatment plan, thus the treatment plan should not have terminated. Ive attached pictures for your viewing. Its great that you are looking into the long wait times at scheduled office visits and perhaps you will consider adapting to a new scheduling method so that patients do not continue to wait an hour or more to be seen for their scheduled appointment times.

Sincerely,

***********************
Business Response
Date: 09/04/2024
Complaint ID: ********

After further reviewing, Ms. ******************************* was provided with the sign financial agreement on her initial visit on 04/25/2024 which informed that by providing credit card information she grants us permission to automatically charge the credit card on file for applicable charges including co-pays, coinsurances and deductibles that are due. Our records indicate a payment of $40.00 on 06/07/2024 was applied towards the balance due for appointment on 04/25/2024, payment of $40.00 on 06/17/2024 was applied towards the balance due for appointment on 05/11/2024, payment of $40.00 on 06/25/2024 was applied towards the balance due for appointment on 05/13/2024, payment of $40.00 on 06/27/2024 was applied towards the balance due for appointment on 05/22/2024, payment of $40.00 on 07/12/2024 was applied towards the balance due for appointment on 05/16/2024 and payment of $120.00 on 08/22/2024 was applied towards the balance due for appointments on 06/24/2024, 07/16/2024 and 07/23/2024 which left a total balance of $40.00 for each of date of services mentioned. We are currently waiting for a response from ********** Blue Shield for the dates of services on 05/07/2024, 05/09/2024, 07/18/2024, 07/20/2024, 07/22/2024 and 08/17/2024. Once a responded we will notify Ms. ******************************* of the response. Based on these findings, we have determined the charges to be correct. If Ms. ******************************* disagrees with the decision, we advise Ms. ******************************* contact ********** Blue Shield for a further explanation. Ms. ******************************* was instructed by her doctor, Dr. ************ to come back for a follow up visit three months after her last visit on 08/17/2024 to determine the progress of the procedures performed.
Initial Complaint
Date:07/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June of 2023, I went to the *********** location of USA Vein Clinics for a routine scan of my legs. I had been previously treated by USA Vein Clinics of America and was told USA Vein Clinics was affiliated with them and taking over patients after ************************** ****** retired. I was told they had access to my previous records and treatment but at my visit I was told they did not have those records. This initial visit was fine and I scheduled a follow up.I rescheduled again for July 29, 2024. I have since decided to go to a vascular surgeon closer to my home and I received the first message to remind me of the appointment on Thursday 7/25/24. I called the main number ************** on Friday about 1 pm and spoke to ****** to cancel my appointment for 7/29/24. I told him I did not wish to reschedule. I received 3 phone calls on Saturday 7/26/23 from ************ to confirm my appointment. I answered the third call and spoke to ****** again and reminded him I had already called to cancel the appointment.On Sunday 7/28/24 I received 2 more phone calls to confirm this same appointment that I had been assured was canceled twice. I called the Jenkintown number where the call originated from (************) and told the man that answered as USA Vein Clinics that I want the appointment canceled and will not be rescheduling.I wanted to submit this claim in case I am fraudulently charged for a missed appointment as I spoke with a representative on three separate occasions canceling this visit.
Business Response
Date: 07/30/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, ***************************. *************************** came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our ************ Professional Medical location by *********************.

After thoroughly reviewing, *************************** was scheduled for an appointment on 07/29/2024. Our records indicate *************************** called in and requested to cancel the appointment on 07/29/2024 due to *************************** was able to find a location closer to her. ******************************* appointment was not canceled appropriately causing system to generate calls, texts and emails to inform about the upcoming appointment. *************************** will not be charged for a missed appointment. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Initial Complaint
Date:07/17/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a billing issue: I received a bill in the mail on July 15th with final notice on it - I called the number on the form because I have not received any bills from them until this time. The ****************** Person was not helpful and very rude, I asked to speak to a manager and she stated that one would call me at some point, I asked for a phone call within 24 hours, I emailed the company on July 16th and asked for a phone call, I explained that this is the first bill I have received from them and this can't be a final notice, today is the 17th and have not received a call back. I was also told all my treatments were covered by my insurance and now they are not being covered, Once again they were of no help -they would not explain anything to me. (I am reaching out to the insurance co.) The more I get involved with this the more I am wondering if its a scam billing.
Business Response
Date: 03/24/2025
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ****** ******. Ms. ****** ****** came to our facility for the evaluation and treatment of venous insufficiency.

After thoroughly reviewing, Ms. ****** ****** attended appointments on 01/02/2024 and 01/16/2024. We billed Ms. ****** ******** insurance, ********** Blue Shield of ************, and received the explanation of benefits for the above appointments informing the amounts amounting $1,600.00 applied towards a deductible per the benefit plan. We have verified the amounts applied as part of a deductible per Ms. ****** ******** benefit plan and verified the information with all the claim details for her appointments from 01/02/2024 and 01/16/2024 was forwarded to Ms. ****** ****** by ********** Blue Shield of ************. Our records show we sent Ms. ****** ****** notices via email regarding the balance with no response. A payment of $1,600.00 was processed on 10/03/2024 leaving the account at a zero balance. The email received from Ms. ****** ****** from ****************** was replied to with an explanation regarding her inquire regarding her amount due and the bad customer service received. A complaint has been submitted regarding the bad experience and customer service Ms. ****** ****** received and necessary action will be taken to avoid in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

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