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Business Profile

Vein Clinic

USA Vein Clinics LLC

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for USA Vein Clinics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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USA Vein Clinics LLC has 101 locations, listed below.

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    Customer Review Ratings

    1.08

    Average of 79 Customer Reviews

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    Review Details

    • Kelli T

      Date: 08/15/2024

      Run away and fast. The first location I went to was unorganized and uncommunicative. The second location was fine, but their billing department is unprofessional and sends collections emails when the billing still shows you are within 0-30 days from billing. They tried to bill me $34,000 for procedure that should have been less than $2,000 - "oh, it was an error, we will manually correct that." If I wasn't still in the midst of treatment, I would leave in a heartbeat, but it is too hard to switch at this point. The only saving ***** is that I like the doctor who is now treating me and he is very good about explaining everything. If you DO end up using them, I highly recommend that you VERY closely monitor every bill and statement - if you can ever receive them. I don't receive a statement unless I call and ask for it myself.

    • Jewelean S.

      Date: 08/05/2024

      I am writing to express my deep frustration and dissatisfaction with the service I have received from USA Vein Clinics regarding the overpayment issue that remains unresolved.On June 22, 2023, I settled my bill with USA Vein Clinics, resulting in a zero balance. Subsequently, I was fortunate to receive a ***** from the **************************** which supports individuals diagnosed with rare cancers. Unfortunately, the *************************** sent a check intended for me directly to USA Vein Clinics, which was cashed by your organization, resulting in a double payment.I have contacted USA Vein Clinics over 60 times, and despite my relentless efforts, I have never been able to speak directly with management.. Every time I call, I am told that management will return my call, yet I have never received any response. This is unacceptable and reflects extremely poorly on your customer service.I have also sent multiple emails, none of which have been addressed. This is by far the worst customer service experience I have encountered in my entire life. The continuous evasion and lack of communication from your management team are not only unprofessional but also deeply frustrating.The *************************** informed me that the check was deposited directly into USA Vein Clinics' account on August 22, 2023. The bank has marked the details on the check, confirming its deposit into their account. I kindly request that the overpayment be refunded to me promptly. I have a copy of the cashed check for your reference. It shows the check was deposited in USA vein Clinics account.

    • Mary A

      Date: 07/31/2024

      I received a call from their Billing telling me that I owe them $700+ for co-payment and that's for one treatment only. He wasn't sure about the other 9 treatments yet Hearing about this, I was shocked and my heart was pounding fast. I was calculating what if the co-payment would be $700+ for every treatment, that's a whooping $7k+. If I only knew, I would never push through with the treatment. Before I started my first treatment, I was at their clinic waiting as I was just informed by the staff that they were still waiting for approval from the insurance and because of that I told them to just call me if it's already approved so as not to waste my time waiting. So when they called and informed me that it was approved and went there and waited for more than 3 hours and that's the normal waiting hours there. So before every treatment, I received a text reminder regarding the appointment, and what to do and bring (avoid caffeine, bring ID and insurance card, and bring a credit card), I started and finished my treatment plan, and not once did they ask me that I had to pay the co-pay so I assumed that it's 100% covered by the insurance. I felt that I was SCAMMED in broad daylight. This is a surprise bill. It's an unacceptable practice. For the the treatment, I'm still waiting if there's going to be any improvement, but as of now I still feel the same as before getting the treatment.

    • Florencio C

      Date: 06/25/2024

      The *************** charged my account for services that I did not received.They charge for a visit on June 25, 2024 which I never attend, nor did I have an appointment for that day. On my last visit June 11, 2024, there was a patient complaining that she was being billed also for services not received. Shady operation

    • Hanna M

      Date: 06/11/2024

      There are 5 million times better as vein clinics of america. The billing department is a joke. So, make sure you pay before you leave and make sure you get and save your receipts because I'm still fighting with them about my bill that I paid 6 months ago!!! They say we will call you back it is a lie. They send you to collections quickly even for "paid" bills ugh!!! Still fighting with them. The system they have doesn't seem to work at all. I would think it would be easy to pay the bill right?! They don't seem to want their money they just want to waste paper and peoples time! The ridiculous I have dealt with over 309.70$ I would paid double if they would just take my darn money and leave me be. It's unfortunate. Get it together! And tell your billing department specifically *************************** and ************************* ******************************* that they are unhelpful, liars, who obviously done know how to or care to do their jobs. Thanks. For no help.So, after this it still took multiple people to actually help me. I talked to ******************* no help. ******* on June 10th at 445pm finally helper me, but then never sent me an email. Then on June 11th I talked to I think *** is her name at 405pm and she should be fired! She was literally very rude. She refused to let me talk to a supervisor. I am pretty sure vein clinics records calls. You should listen to it. Then ******** finally told me my balance was gone and she would not let me talk to a supervisor. Do you have supervisors? Because honestly ridulous isn't even an appropriate word. Now I have been harassed, ignored, disrespected, and had to waste my time with this just to make a payment to you guys that I have now made twice!!!! Honestly, this is disgusting that I have to fight on phone with you guys so many times.

    • Rachel S

      Date: 05/23/2024

      I had poor service. That is neither here nor there. I paid my bill and have documentation. This company has still sent me to collections. This is not ok.

    • Amanda H

      Date: 05/14/2024

      Drs are great. Highly recommend ***********************. Office runs on call center that calls no less than 10 times for confirmations, then continues to call for confirmation up until appointment. They do not send bills. I called the medical records office after receiving email about unpaid balance. When I told them I had never received a bill, person stated, we dont send bills. You have to call and request them, or else we wait till you have outstanding balance and withdraw from card on file. He then let me know he would be attempting to withdraw almost $4,000 from my debit card. I have never heard of this practice. Also after canceling an appointment 4 days in advance I was charged $250 automatic withdraw. The reason, they stated, is that if you do not reschedule in the same phone call, they can not cancel your appointment. I had email confirming my cancelation and fought this charge and won. Very shady business practice. I will be doing all business with ********** *********** in ******* going forward.

    • Victoria B

      Date: 04/30/2024

      ********!!!!!! They emailed me that will charge me for a follow up check up that have done almost a year and half ago that was actually a part of the treatments follow up and still my insurance covered %100 all treatment they charged my almost $1K for that follow up. Billing department hanged up on me couple times and didn't want to help with the issue. SO unprofessional and will not advise anyone to go to their clinic. ******** and they should go out of business. BELOW ZERO RATING

    • Erika R

      Date: 04/30/2024

      Wow is this place a ****. I just came in to have a lesion on my leg checked out that my dermatologist said could be a sign of an underlying vascular issue. Turns out it wasnt. But they did everything they could to get me to answer questions in a way so they could qualify me for treatment I didnt need. Went and scheduled me for 4 procedures - probably the amount my insurance would allow whether I needed it or not. Then when I tried to cancel the procedure they charged me $250. And they keep calling me every day to schedule, confirm and reschedule canceled appointments. Its maddening.

    • Kristi C

      Date: 04/22/2024

      Worse than 1. Unprofessional beyond any medical center. Still asking me to pay for a FREE CONSULTATION from over two years ago.

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