Business Profile

Electric Shavers

Wahl Clipper Corporation

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wahl Clipper Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

26 total complaints in the last 3 years.
17 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We called in the 3rd week of Jan 2025 to have our clippers ***aired because they just quit working. We mailed them back as instructed and they were delivered on 01.23.2025. **** did not pick them up from the post office until 01.28.2025 and today I called in to see the status of the ***air. The lady I spoke to was very unhelpful and advised me they have not even been checked in to be ***aired. I asked to speak with a manager and she refused, advising me no one was available. I found that very hard to believe and let her know that, but she still refused. This is no way to run a business and if your customers have an issue there should always be a manager available to discuss the manner at hand. I expect a call back from management and for the customer service *** to be spoke to in regards to her tone with me on the phone and the lack of her solving my question of speaking with a manager.
Business Response
Date: 02/14/2025
1 of our 2 members of our service management team will be reaching out to you. Were there any other Phone #'s used to call in about the situation as we are reviewing this?
Customer Answer
Date: 02/17/2025

Complaint: 22912645

I am rejecting this response because:
In response to the businesses question: the two numbers you would have one file for us would be ************ and ************.

Sincerely,

***** *********
Business Response
Date: 02/28/2025
We will be sending out a KM10+ which is the new updated version of the KM10 along with a return label to get the KM10 for further evaluation
Initial Complaint
Date:01/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to express my extreme frustration with the replacement clippers I have received from ****. After having endured the inconvenience of two defective units, I was sent an Elite Pro as a third replacement, only to find myself facing the same issue. The back of the blade comb was blackened and visibly worn, clearly showing signs of previous use. Also, the socket is so out of alignment that I have to s**** down the comb onto the cutter in a crooked manner just to make sure the blades stay somewhat aligned when powered on. Receiving three defective units in a row is completely unacceptable, and I am seriously questioning the integrity of ***** quality control processes. At this point, I have zero confidence that another replacement would even solve the problem, given that the same defects keep appearing in every unit. I refuse to continue this cycle of receiving defective products and going through the hassle of returning them, so I would like to know my real options moving forward. Can I finally receive a fully functional, properly aligned clipper, or has **** simply failed to produce one that meets basic standards?
Business Response
Date: 01/27/2025
We will be sending out a ***** Clipper as a replacement for the elite pro clipper. It has been checked for quality and functionality. We will also provide a return label for the units in question to be returned for evaluation.
Customer Answer
Date: 02/01/2025
I appreciate the replacement, but unfortunately, it arrived with different issues. For something that was supposedly checked for functionality, the blade was dry and chattering worse than anything I've seen, and its too large to align as the instructions indicate. I imagine this is just older stock being sent out as replacements, which doesnt inspire confidence in the quality. At this point, Im not satisfied, and I dont see any value in continuing this back-and-forth. I'll return the ********* using the provided label.
Business Response
Date: 02/14/2025
The unit was inspected and test for functionality before being sent out the lineup of the blades was verified as well.. The blades are to be oiled before every use. We also evaluated the Elite pro clipper and It was functional as well. We need more details as to how the lineup is incorrect and the chattering of unit.
Customer Answer
Date: 02/18/2025
Thank you for your response. Now that it runs smoothly, the alignment does not seem to be an issue. My primary concern was the blade chatter, which seemed to be caused by a lack of lubrication. After I oiled the blades, the chatter stopped, but Im still concerned about potential damage. As you mentioned, the clippers were tested, but it seems they were not oiled prior to your testing / use.
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent $90 on clipper blades that hadnt gotten sent a month after placing my order. Called many times and gotten answers like they were out of stock but theyll refund me. Still havent refunded me or received the blades I paid for. Just keeps saying ready to ship. When I try to talk to anyone theyre extremely rude and just put me on hold forever. Crazy no one would email me or anything letting me know theyre out of stock, why even let me make the order in the first place? And now that they wont refund me. Super shady and just want to take your money.
Business Response
Date: 01/24/2025
We refunded this on 1/15/25
Initial Complaint
Date:01/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased 2023-02-27, used the item minimally. On 2025-01-11, I charged the clipper and it started smelling of ozone and the clipper got very hot - indicative of an electrical defect, and a fire hazard. I immediately unplugged the clipper and charging cord, and put the clipper outside on the pavement in case it caught fire. I contacted **** through their contact us page that day, and have not gotten a response. I tried calling their customer service number multiple times during their operating hours, and the automated response said that they're closed and to call back during operating hours. I was already calling during operating hours. I tried emailing the ******************* email address they tell you to use on the email response to the contact us form I filled out, but the email bounced. Is this business even open at all? I am so confused as to how to get in touch with them about this safety concern and warranty options.
Business Response
Date: 01/24/2025
Before we were able review this issue. Our service team had already reached out and addressed this with a replacement product.
Customer Answer
Date: 01/27/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* **********-****
Initial Complaint
Date:12/10/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Although I purchased an **** ******** 9 Clipper (SKU: *****) from **** Pro online, I've a right to change my mind if I no longer want it. Basically I sent an e-mail to **** to inform them that I no longer want the item and if I may receive a printable return label from them by e-mail in order to promptly return the package once it arrives on the estimated delivery date. Instead, I was instructed to refuse the package at the delivery address (my US *********** Box) and only then could I be reimbursed the full refund amount of $95.61 (the total price charged to my debit card) thereafter. However, the more days that go by and this delay continues to persist, the more I feel like nobody cares. That is, the package was refused on the third of December, Tuesday. And the package has yet to leave the **** Facility. Why? Because I'm the one who stands to lose something, not **** or ****. Even though I've my e-mail correspondences with ****, I've no assurance that the package will be returned to them. That's not my fault but I'm the one who could lose out on the full refund. Conversely, they've nothing to lose other than their reputation in the eyes of honest customers. How many times must I contact **** about this issue via e-mail or **** by telephone before it's the new year?
Business Response
Date: 12/13/2024
The refund for the product was processed through back to his card on 12/11/24.
Customer Answer
Date: 12/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ********
Initial Complaint
Date:10/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Complaint Regarding Wahl Clipper Corporations Business Practices and Misleading Advertising Dear Better Business Bureau,I am writing to file a formal complaint against Wahl Clipper Corporation regarding their product quality, advertising practices, and customer service. I purchased a **** grooming kit through **** on July 13, 2024, for $641.89, advertised as "Made in ***." However, after just four weeks of use, the blades rusted, which raised concerns about the authenticity and quality of the product.I contacted **** to verify the authenticity of the product, suspecting it might not be made in the *** as advertised. Instead of confirming the products origin and quality, **** replaced the blades without my consent. This replacement has prevented me from proving the defects of the original blades and resolving my disputes with **** and ****** Credit.I believe **** may be intentionally misrepresenting the origin of their products or components, and I am concerned that the replacement of the blades was an attempt to conceal potential issues with their products. This raises serious questions about the company's transparency and integrity in its business practices.I request that **** be thoroughly investigated to determine whether they are complying with labeling and advertising laws, and that they be held accountable for any misrepresentation or counterfeit practices. Their failure to provide transparency and resolve these issues should not go unnoticed, as it may indicate a broader problem of fraud and deceptive advertising.Thank you for your attention to this matter. I hope this complaint will lead to a full investigation and appropriate actions against **** for their misleading practices.Sincerely,******* ****** ******************************************************************************** Phone: ************ Email: *******************
Business Response
Date: 10/21/2024
We are currently looking into this issue.
Customer Answer
Date: 10/21/2024

Complaint: 22410761

Subject: Rejection of Business Response Complaint ID ********
Dear BBB Representative,
I am rejecting this response because:

I appreciate the response from Wahl Clipper Corporation regarding my complaint, but I must respectfully reject their current response as it does not provide sufficient resolution to the issue at hand. While they mention that they are currently looking into this issue, this lacks clarity and does not address my specific concerns.

As I outlined in my initial complaint, I am seeking:

1. A clear confirmation regarding the authenticity of the product, specifically whether it meets the standards advertised by ****, including the claim that it is Made in ****

2. An explanation as to why the blades of the grooming kit rusted after only four weeks of use, despite being advertised as high-quality stainless steel with anti-corrosion features.

3. Compensation for the costs I have incurred due to the defective product, including potential refunds and shipping costs.

4. Return of the original blades that were replaced without my consent.

Additionally, I personally paid for the shipping costs to send the product to **** for an authenticity evaluation. However, instead of conducting the requested evaluation, the company simply replaced the blades without my authorization. This action not only failed to address my concerns about the product's authenticity, but it also deprived me of the original component, which is crucial for proving the products quality issues.

Given the seriousness of this issue and the lack of a satisfactory response from the business, I believe further involvement from the BBB, as well as other consumer protection agencies, is necessary. I may be pursuing legal action to address the unauthorized replacement and potential deceptive practices, and I kindly request that BBB and other agencies involved provide further support and, if needed, act as witnesses to substantiate these concerns in court.

I kindly request that Wahl Clipper Corporation provide a detailed and specific response to these points. Until these concerns are adequately addressed, I cannot consider the matter resolved.

Thank you for your continued assistance with this case, and I look forward to a more detailed response from the business.

Sincerely,
******* ******
***********************
**************************
Phone: ************
Email: ****************************

******* ******
Business Response
Date: 11/08/2024
After reviewing this situation these are the findings to the 4 Questions. An important factor in this to note is **** does not have any authorized sellers on **** and products there are being sold third party and not covered by the manufacturer warranty since the warranty goes into effect at time of original purchase or 12 months from manufacture date code if no receipt is available.
1. The products that were sent in were authentic **** products, and do meet our advertised standards and location of manufacture requirements. That is why we did a complimentary routine service on them since they were in house and out of warranty.
2. The while the blades are advertised as corrosion resistant they are not corrosion proof and unsusceptible to rust, also they are not advertised as stainless steel either. With this being a third party sale and product over 1 year old and out of warranty we could not determine the cause of corrosion.
3. We did perform a routine service on them to put them back to like new condition. We are unable to issue a refund for the product as you did not purchase from **** or an authorized distributor.
4. As far as the original blades we do not have the blades to be able to return as the service was performed 2 months ago.
Customer Answer
Date: 11/11/2024

Complaint: 22410761

I am rejecting this response because:

Subject: Rejection of Business Response Complaint ID ********

Dear BBB Representative,

I am rejecting the response provided by Wahl Clipper Corporation as it fails to adequately address my concerns. Below, I outline the specific reasons for my rejection, supported by the attached evidence.

1. Misleading Advertising and Product Claims

**** advertises its blades as "DLC & Titanium coated" with enhanced corrosion resistance. However, the product I received exhibited significant rust within 4 weeks of usage. This directly contradicts their advertised claims, as titanium is known for its corrosion-resistant properties. ***** assertion that the blades are not advertised as "stainless steel" is irrelevant, given the misleading emphasis on their durability and quality.

2. Unauthorized Blade Replacement and Lack of Transparency

Instead of providing a clear verification of the products authenticity, **** replaced the blades without my consent. This unauthorized action deprived me of the opportunity to independently verify the product's defects and authenticity. Their inability to return the original blades raises serious concerns about transparency and accountability. Wahls explanation that the blades were discarded conflicts with standard practices, where original parts are typically returned unless deemed counterfeit.

3. Contradictions in Wahls Statements

**** claims they do not authorize sales through **** and thus do not honor warranties for such purchases. However, despite this, they serviced the product, implicitly acknowledging its authenticity. If the product were counterfeit, as they suggest third-party sales might be, they should have outright refused service. This contradiction highlights inconsistencies in their handling of the case and raises questions about their internal policies.

4. Failure to Address Warranty and Consumer Rights

By servicing the product without providing documentation of authenticity, **** failed to address my legitimate concerns about whether the product meets their advertised standards. Moreover, their refusal to issue a refund or offer compensation violates my consumer rights, as I relied on their advertising to make my purchase decision.

5. Financial Loss and Reputational Damage

As a professional, I suffered reputational damage by relying on defective equipment for my work. Furthermore, I incurred additional costs for shipping the product for evaluation, expecting transparency and resolution. ***** lack of accountability has resulted in significant financial and emotional distress.

Attached Evidence:

1. Photos and videos of the product showing rust on the blades before their unauthorized replacement.

2. Screenshot of the original **** product listing with misleading advertising.

3. Copies of correspondence with ****, highlighting my requests for product verification and their response.

4. Proof of shipping costs incurred for sending the product to ****.

5. Communication history with the **** seller regarding the defective product.

Requested Resolution:

1. Full Refund: $641.89 for the defective product.

2. Reimbursement: Shipping costs incurred for evaluation.

3. Written Confirmation: Official documentation verifying the product's authenticity or acknowledging defects.

4. Advertising Review: Investigation into Wahls misleading advertising practices.

5. Legal Compliance: Commitment to cooperate with any legal proceedings, providing necessary documentation and testimony.

6. Accountability for Contradictions: Clarification of their internal policies and explanation for their contradictory actions in servicing the product while denying warranty coverage.

I urge BBB to continue monitoring this case and support further investigation into Wahls business practices. The evidence provided demonstrates clear violations of consumer protection laws and deceptive advertising, which must be addressed.

Sincerely,
******* ******
***********************
**************************
Phone: ************
Email: ****************************
Initial Complaint
Date:10/08/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The product doesnt work. I contacted the support online request twice with no response
Business Response
Date: 12/12/2024
We will need a copy of the receipt for the product and what product it is that we will be issuing a refund for in order to process the refund for $19.99.
Customer Answer
Date: 12/13/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:07/07/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I plugged in the **** trimmers and about 25 minutes later, I grabbed them to check if it was done charging. And it was so hot that I burned my fingers and it was melting.
Business Response
Date: 07/23/2024
We are sorry for the issue you have had , We will provide a return kit for your unit . After we receive it back we will evaluate it then send a replacement unit .
Customer Answer
Date: 07/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:06/19/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 19th, 2024, I called **** Corporation and spoke to their representative. The representative could not find **** Corporation warranty information anywhere. She kept running around in circles and telling me that there was a warranty card in the box received. The box did not come with a warranty card as I stated to her. She could not find the Warranty online and kept telling me that I was liable for a shipping label to return the product back to **** Corporation. I am not liable for anything why because **** Corporation sent me a defective product through their approved vendor ***************** Under The California Song-******* Consumer Warranty Act (Song-******* Act) (Cal. Civ. Code, 1790 to ******) was enacted in 1970. The Song-******* Act: Puts in place mechanisms to ensure that buyers of consumer goods obtain the benefit of an express warranty given with the goods. Provides that every retail sale of consumer goods in ********** is accompanied by certain implied warranties and strictly limits how those warranties may be disclaimed. By not complying with their warranty **** Corporation is in Violation of The California Song-******* Consumer Warranty Act.This product that I purchased is named "**** Professional 5 Star Detailer *********** Trimmer" and detailer does not hold charge and it overheats till where my hands are scorching hot. Does not last 100 minutes as they state on their website. The moment you take it off the charging port, it does not turn on. Please send me a new one or an upgraded version of this product, thank you.
Business Response
Date: 07/08/2024
We will send a return label for the product and when we receive it back we will send out a new unit. Return label will come from UPS.com sometimes spam/junk mail filters will catch the email. Should receive the email today or tomorrow.
Customer Answer
Date: 07/26/2024

Complaint: 21872564

I am rejecting this response because:
The statement i want to give is that i sent the product back as they stated and that i am waiting for my replacement. But please let them know that i am waiting for my replacement.
Sincerely,

***************************
Business Response
Date: 08/08/2024
After reviewing the product that was returned (***** Cord/cordless Detailer) I have noted the following. The product only has a 1 Year warranty and there for is out of warranty as it was manufactured 20/2021. The product was subjected to heavy use and little maintenance resulting in damage to the blades and housing and lowered performance. There for our procedure would be to charge a service fee of $30 for the repair of the product. I will wave this fee as a 1 time curtesy and have the product repaired and returned to you.
Customer Answer
Date: 08/20/2024

Complaint: 21872564

I am rejecting this response because:Can you tell the business to give me a call, I have not receive my product yet.

Sincerely,

***************************
Business Response
Date: 08/30/2024
1Z19550AYW40063394 and ************************** are the *** AND **** tracking #s. Per the tracking it was delivered to a postal locker on 8/24/24. You will have to reach out to your post office for more information.
Initial Complaint
Date:05/03/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Paid 24 dollars for clippers from ******** NEVER USED THEM. OUT OF THE ***** NEW BOX they would not cut at all, were dull and totally useless, all they did was comb the hair and get jammed. I wrote the company and asked for my money back. They told me to take them back to ********.. ******* wouldn't help me, wrote them again and again and again and again asking for my money back strung me along for 6 months would NOT give me my money back even though I sent 5 detailed photos showing absolutely brand new clippers, wanted ME to pay money to send them in. REALLY??? Brand new never used clippers and I'M RESPONSIBLE FOR PAYING SHIPPING WHICH WOULD PROBABLY COST AS MUCH AS THE CLIPPERS THEMSELVES. MMMM YEAH NO. "*********************" Just kept stringing along saying the same thing over and over over 6 months and was completely useless. Clippers belong in the GARBAGE which is where I put them. I'm not rich and don't have $24 dollars to just throw in the trash. I'm out $24 dollars. Thanks for nothing.
Business Response
Date: 05/20/2024
We will send a return label through email . It will be from **** Sometimes spam/ junk mail filters will catch it .Then once we receive it back we will issue $24 refund check.

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Wahl Clipper Corporation is NOT a BBB Accredited Business.