ComplaintsforVeriFacts, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
01/03/2024. I received a call from a former employer stating that verifacts has called several time attempting to verify employment but also asking for my DOB and SS#. This also has happened at my current employment. HR attempted to ask questions the nature of the call and ***** did not respond to her questions. No one from this business has contacted me directly and per The general rule under the Privacy Act is that an agency cannot disclose a record contained in a system of records unless the individual to whom the record pertains gives prior written consent to the disclosure.This is bases for a lawsuit. I do not give or nor have i given permission to give my information out to Verifact, LLC or to any customer of theirs.Business response
01/03/2024
This is in response to your communication received through the BBB dated 01/03/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer. Your information will not be shared.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer response
01/04/2024
Complaint: 21092063
I am rejecting this response because:I asked for information on the customer that's trying to locate me so I may be in direct contact with them myself. No information was given. I still have the expectations that my information will remain private and will not be given to any customer or 3rd party.
Sincerely,
***********************Business response
01/05/2024
This is in response to your communication received through the BBB dated 01/04/2024.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
**Information obtained during the call will not be used and/or shared per your request.Respectfully,
*************************
Compliance and Administrative Specialist
Phone:************ / Fax: ************
*******************Customer response
01/05/2024
Complaint: 21092063
I am rejecting this response because: ************ is still asking for my private information.
Sincerely,
***********************Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Verifacts called my place of employment to phish for my personal information. Verifacts must CEASE AND DESIST from contacting my current or former employers IMMEDIATELY!Business response
12/21/2023
This is in response to your communication received through the BBB dated 12/20/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer response
12/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Starting 12/12-current Verifacts has been trying to contact my employer about my location, SSN, DOB. I have not given them permission to do so and have no idea who they are and what they want with that information. I would like them to stop contacting my place of employment! There is absolutely no reason for this!!!Business response
12/14/2023
This is in response to your communication received through the BBB dated 12/14/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
12/07/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Verifacts is contacting an old employer and asking for my ss# and dob and any other very personal information. They are looking to steal identities is what I think.Dirtbags!Business response
12/11/2023
This is in response to your communication received through the BBB dated / /2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your former employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
11/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
This company keeps contacting different people asking for personal information. I never authorized them to do so and it needs to stop immediately. It is a violation of my privacy and harassment honestly.Business response
11/29/2023
This is in response to your communication received through the BBB dated 11/27/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
11/16/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Calling my company and asking for my personal information without my consent. No one should be calling and asking for anyone's social security/birthdate or verify my work place. Invasion of privacy. This need's to stop immediately!!Business response
11/20/2023
This is in response to your communication received through the BBB dated 11/16/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer response
11/21/2023
Complaint: 20879538
I am rejecting this response because: I was called by a former employer that someone impersonated me and spoke with someone at this company! This is very frustrating and an invasion of all privacy, as the terms of leaving this company was not good. Please disregard any information that was giving to you or my attorney will be reaching out with further details!!!!!!!!!!!!!!!!!!
Sincerely,
***********************************Business response
11/21/2023
This is in response to your communication via the Better Business Bureau dated 11/16/2023.
We have taken the necessary steps so that no further communication will take place with you and/or your former employer.
VeriFacts is in the business of providing location services to its clients.
Should you need additional information, I ask that you please email me directly for any further information. I have updated our files to cease all communication regarding you and your former employer.
If you have any further questions, please contact me at *******************
Respectfully,
*************************
Compliance & Privacy Department
Phone: ************ / Fax: ************Customer response
11/21/2023
Complaint: 20879538
I am rejecting this response because: There should have been no communication to begin with, especially without verifying proper job title allowed to give out any information, and now my personal information was given by another employee to someone for someone I know nothing about! Anybody can say or give anything out about a former employee no longer working there based upon their TITLE and MOTIVES. This is is very unacceptable and whomever spoke to my previous employer needs to to disregard any falsely information given ASAP!!!!!!!!!
Sincerely,
***********************************Initial Complaint
10/17/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
THIS COMPANY CALLED MY OLD JOBS LOOKING FOR ME MY EX COLLEAGUE SENT ME THE ***** THIER RECORDS ARE WRONG AND OUT DATED AND THEY ARE HARRASING ************ OF EMPLOYMENT AT LEAST FIGURE THAT OUT THIS IS HARRASMENT!!!Customer response
10/18/2023
This is exactly from me and i only submitted once they called my old employer harrrasing them but never called me and this is against the lawBusiness response
10/23/2023
This is in response to your communication received through the BBB dated 10/17/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer response
10/24/2023
Complaint: 20740411
I am rejecting this response because: I am not sure they understand i havent worked at the job they have beeen calling in over a year yet they are still requiring information I was contacted from my past employer to tell me that this company is asking about me. I do not work there and i do not know who this company is. My old employer did say they will speak to a lawyer because people are calling on my behalf for a job that i havent worked in over a year.
Sincerely,
*******Business response
11/06/2023
This is in response to your communication via the Better Business Bureau dated 11/03/2023.
We have taken the necessary steps so that no further communication will take place with you and/or your former employer.
VeriFacts is in the business of providing location services to its clients.
Should you need additional information, I ask that you please email me directly for any further information. I have updated our files to cease all communication regarding you and your former employer.
If you have any further questions, please contact me at *******************
Respectfully,
*************************
Compliance & Privacy Department
Phone: ************ / Fax: ************Customer response
11/06/2023
Complaint: 20740411
I am rejecting this response because:You have given me no tools to contact you and or tell me why youve contacted s company I havent been with in years this is illegal and harassment
Sincerely,
*******************************Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company has contacted a former employer multiple times, asking for personal information. I never authorized them to do so and it needs to stop immediately. It is a violation of my privacy.Business response
10/12/2023
This is in response to your communication received through the BBB dated 10/10/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
10/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company is calling my work trying to gather personal information which should be illegalBusiness response
10/11/2023
This is in response to your communication received through the BBB dated 10/05/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
09/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This company verifacts has called my job numerous times trying to get information about me and ask personal information that I did not ask for whoever it is requesting it please stop harassing me at my place of business stop calling my job about me PLEASE STOP!! called from a ********** ** number ********** PLEASE AGAIN STOP CONTACTING ME!!Business response
10/02/2023
This is in response to your communication received through the BBB dated 09/29/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer response
10/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,************************;
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Customer Complaints Summary
210 total complaints in the last 3 years.
49 complaints closed in the last 12 months.