ComplaintsforVeriFacts, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company has contacted a former employer multiple times, asking for personal information. I never authorized them to do so and it needs to stop immediately. It is a violation of my privacy.Business response
10/12/2023
This is in response to your communication received through the BBB dated 10/10/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
10/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company is calling my work trying to gather personal information which should be illegalBusiness response
10/11/2023
This is in response to your communication received through the BBB dated 10/05/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
09/29/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
This company verifacts has called my job numerous times trying to get information about me and ask personal information that I did not ask for whoever it is requesting it please stop harassing me at my place of business stop calling my job about me PLEASE STOP!! called from a ********** ** number ********** PLEASE AGAIN STOP CONTACTING ME!!Business response
10/02/2023
This is in response to your communication received through the BBB dated 09/29/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer response
10/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,************************;
Initial Complaint
09/27/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
9/27/23 Verifacts called me at work today and wanted to confirm personal information over the phone. When I asked again who she was and who was requesting my information she told me she was from Verifacts and she was verifying employment information but refused to provide me with the name and contact information of the company requesting my information. I would not provide any additional information without knowing who was requesting my identifying information. I strongly feel that my privacy is being invaded, especially while I'm at work. This was also disruptive to my day at work. Verifacts is not to contact me again.Business response
10/02/2023
This is in response to your communication received through the BBB dated 09/27/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On September 19 2023 verifacts called my place of employment twice asking personal information about me. The first time I answered the second a coworker and they asked personal information and was rude to my coworker. I called them back to find out what is going on and the lady was rude.Business response
09/21/2023
This is in response to your communication received through the BBB dated 09/19/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps so that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer response
09/25/2023
Complaint: 20627189
I am rejecting this response because:
I do not want them to give out my information to anyone either its a validation of my privacy. I sent them an email telling them I do not give permission to give out my information with no response back.
Sincerely,
***********************Business response
09/26/2023
This is in response to your communication received through the BBB dated 09/25/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
**Information obtained during the call will not be used and/or shared at your request.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
09/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Called my place of business asking for personal information when not authorized.Business response
09/21/2023
This is in response to your communication received through the BBB dated 09/19/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer response
09/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Verifact called my employer numerous times and I did not authorize or do not know who they are please do not call my employer again and remove me from mailing list.Business response
08/25/2023
This is in response to your communication received through the BBB dated 08/24/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer response
08/25/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
08/22/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Calling my company and asking for my personal information without my consent. No one should be calling and asking for anyone's social security or verify my work place. Invasion of privacy. This need's to stop immediately.Business response
08/23/2023
This is in response to your communication received through the BBB dated 08/22/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Initial Complaint
08/17/2023
- Complaint Type:
- Order Issues
- Status:
- Resolved
Verifacts is calling my former employer asking invasive questions regarding my address, work hours, etc. They also faxed a request asking similar information. I never gave this company my permission to do so and would like to file a complaint.Business response
08/21/2023
This is in response to your communication received through the BBB dated 08/17/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer response
08/21/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This company called my employer and asked me for my personal information such as my name and if I was full time They called repeatedly and Im not allowed to accept personal calls while at workBusiness response
08/17/2023
This is in response to your communication received through the BBB dated 08/17/2023.
VeriFacts wishes to address your concerns and assist you in resolving this matter.
VeriFacts is in the business of providing location services to its clients.
To comply with your request, we have taken the necessary steps that no further communication will take place with you and/or your employer.
If you need further clarification or more detailed information, please contact me directly.
Respectfully,
*************************
Compliance and Administrative Specialist
Phone: ************ / Fax: ************
*******************Customer response
08/18/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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Customer Complaints Summary
211 total complaints in the last 3 years.
38 complaints closed in the last 12 months.