Complaints

This profile includes complaints for Rozlin Financial Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Rozlin Financial Group, Inc.

  1628 Dekalb Ave Sycamore, IL 60178-2706

  
• 

  Rozlin Financial Group, Inc.

  PO Box 537 Sycamore, IL 60178-0537

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: Dispute of Account Number ********* Fraudulent Activity Dear *********** am writing to dispute the account listed under the reference number above on my credit report. This account was opened without my authorization, and I have no recollection of applying for or agreeing to any terms with ROZLINFINGRP. As a result, I believe it constitutes fraudulent *********** accordance with 15 USC 1692g (Validation of Debts), I am requesting that you provide verification of this debt or a copy of the judgment within 30 days of this notice. To date, I have not received any signed documentation or contract that proves I consented to this account. Without a valid, signed agreement, there is no legal basis for this account to be associated with my name.Since I believe this account was fraudulently established, I request its immediate removal from my credit report and ask that all collection activities related to this account cease. If you are unable to provide the necessary documentation within the 30-day period, you are required by law to remove the account from my credit file and stop any further collection attempts.Please confirm receipt of this letter, and inform me of the next steps to resolve this issue.

  

  Business Response

  Date: 04/10/2025

  Good morning,

  A response letter with the steps to report this account as fraud along with the documentation supporting the account has been mailed to the consumer in response to the complaint.

  Please let me know if you have any questions.

  Thank you,

  ********

• Initial Complaint

  Date:02/26/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently reviewed my credit report and noticed an inaccurate and invalid account reported by ********************** LLC. This account is not valid, and its presence on my report is a violation of the Fair Credit Reporting Act (FCRA). Under the ****, all reported accounts must be accurate, verifiable, and legally collectible. This account does not meet these standards, and I am requesting its immediate removal. I have not received proper validation of this debt, and without sufficient proof, it should not be reported. I am formally disputing this entry and requesting that it be deleted from my credit report. If the furnisher cannot verify the accuracy and legitimacy of the account, it must be removed in compliance with federal law.

  

  Business Response

  Date: 02/28/2025

  Good afternoon,

  The documentation used to validate the debt has been mailed to the consumer in response to the complaint.

  I have confirmed that the account is credit reporting accurately and is marked as "in dispute".

  Please let me know if you have any questions.

  Thank you,

  ********

• Initial Complaint

  Date:12/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by RFGI to pay for a loan that I allegedly had took out to purchase an iPad via **********. I don't own an iPad and did not take out this loan. This company called me several times trying to get me to pay for this iPad. When I asked them to provide me additional information, they provided me with a loan agreement that included my apartment building, but not my unit number, which was the first red flag. I then checked my credit report and this alleged loan that I took out is nowhere to be found. They repeatedly called me and told me that I need to file a fraud case with the government and tried to make it seem like someone in my life had access to my information to do this to raise doubt and fear and anger in me. Their tactic was likely to raise frustration to the point that I would pay, but I'm not paying for a loan that I didn't take out and is not showing up on my credit reports...I think they're actually the fraud. They also asked for proof that I filed a police report, proof that I submitted a fraud report to the government, and asked for my government issued IDs. This would have been particularly damaging if I had provided this information to them, given that this is a FALSE debt collection loan claim. SHAME ON YOU.

  

  Business Response

  Date: 12/31/2024

  Good evening,

  Confirmation of the consumer's request for no further contact from RFGI has been mailed to the consumer. 

  Based on my findings, I must respectfully decline the consumer's request for monetary compensation as I found RFGI acted in compliance with all applicable laws and regulations.

  Please let me know if you have any questions.

  Thank you,

  ********

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22739269
  
  I am rejecting this response because: It is a crime to claim someone took out a loan that they did not owe. You harrassed me via phone call and email.
  
  Sincerely,
  
  *** **********

• Initial Complaint

  Date:12/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn't receive the services advertised on ********, after trying to contact the support POC. No response was received to fix their issues with the account. I tried to delete and stop the subscription. In which they make the process very confusing to say the least. I have recently received this collection notice from RFGI, as shown in the attached picture, document. I didn't receive any sustainable information regarding this collection attempt. They don't list my issues with the site, or any ways to correct their confusing process online. Along with they have No documentation of the Dates, Months, etc listed in this collection attempt. Any help with this issue will be appreciated.

  

  Business Response

  Date: 12/31/2024

  Good morning,

  The documents validating the debt have been mailed to the consumer in response to the complaint.

  Please let me know if you have any questions.

  Thank you,

  ********

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are misrepresenting a debt on my credit report as a charged off loan when it was from an employer in the state of California that wanted to be paid back rightfully earned wages. They claim their specialized training is worth $15,000 when they know a collection account will disallow you from pursuing another avenue of employment within the finance field.I requested they remove it as a delinquent credit account as it was never called a loan and no loan or financial documents were signed for a line of credit that would be reported to any bureaus. It looks like I have $9000 in an unpaid loan to loanDepot now rozlin financial and it was very clearly an issue between employee and employer. Im happy to provide the original employment contract to show that there was no representation of this being a loan or a credit item & the language does not state it would be sold to a debt collector or any other entity. I tried to resolve it with both parties and they keep referring me to the other. In the meantime this is the only delinquent account on my report and has hindered my ability to gain work in my field of expertise because of a disgruntled employer. When I reached out to loanDepot they stated that they have it on there basically because I am currently working with a competitor, no matter how many times I have explained with official state documentation that I have been unemployed for almost 3 years now. Obviously being under financial strain and having no credit in case of an emergency due to this ridiculous situation is predatory and violates the fair credit reporting act due to the debt being falsely misrepresented and misreported as a charged off loan/line of credit. This has a larger impact on how it affects your credit and my resolution would entail reporting it correctly if thats even a debt that is allowed to be reported without court judgement or for it to be removed completely.

  

  Business Response

  Date: 10/11/2024

  Good morning,

  A response letter and the documentation explaining the balance has been mailed to the consumer in response to the complaint.

  Based on my findings the account is reporting to the credit reporting agencies accurately and is marked as "in dispute".

  Please let me know if you have any questions.

  Thank you,

  Michelle

  Customer Answer

  Date: 10/14/2024

   
  Complaint: 22400141
  
  I am rejecting this response because:
  
  I have never taken out a loan or line of credit with loanDepot. It is reporting on my credit as a charged off loan/line of credit. This complaint is also being forwarded to the CFPB as of today. 
  

  I worked with loanDepot 3-4 years ago, they pick and choose employees to send to collections. Not only am I being treated unfairly and likely being singled out as a minority. Please provide signed loan documents (which would be forged as none exist, a correlating search of hard credit inquiry history can confirm that I never applied or had an original transaction). There is no court ordered judgment showing I owe my former employer any money.

  This has also been reported to the state of California to show that the FCRA has been violated by this company as well.

  Sincerely,
  
  Katelyn Previti

• Initial Complaint

  Date:09/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since 11/22 I have been trying to gain answers from RFGI to why they were pursuing me for ******. I never signed up for the ******** account, I cancelled it as soon as I found it, I never used it. Prior to their involvement I made countless attempts with eharmony to resolve. In January 2023 I filed a report with the ***, this is what RFGI stated they needed, they were provided with that claim number. Since filing that report I have gotten no where with this company. They refuse to give straight answers. Getting any reply is like pulling teeth. Back in March 2024 they wanted a policy report, copies of my ID/bills. It just never mattered they always wanted more. Eharmony could easily show them this account was cancelled within 3 days, but that was not good enough either. I have never dealt with such an unprofessional company. I pay my bills, out of fear that this would hurt my credit I just paid it. This never should have been my debt. I never should have had to basically beg for answers. I have emails showing all correspondence. I have never received anything in the mail. Due to the way they have acted I did request a long time ago for them to not call me so that I would have proof of all conversations. These emails can be provided if needed.

  

  Business Response

  Date: 09/28/2024

  Good morning,

  I apologize but I am unable to respond directly to the consumer due to her previous claim of harassment. 

  The original creditor has a non-refundable cancellation policy.  This member subscribed on 7/2/2022 and made one out of four total installment payments resulting in the remaining balance being placed into collections.

  The consumer's claim of ID Theft was investigated but this account was determined not to be a result of fraud.

  Please let me know if you have any questions.

  Thank you,

  Michelle

   

  Customer Answer

  Date: 09/30/2024

   
  Complaint: 22347052
  
  I am rejecting this response because: first of all I have asked the business on numerous occasions to communicate by email and not call me, so they could have responded.    Second I did file a claim with the FTC, when I found this account I promptly had it all closed down.  I never used the account personally.   I didn’t ok the agreement.  I would love for them to explain how it’s my debt when I never signed up, I never used it.   Looking at the other replies it’s looks like this company has a history of being deceptive so I never thought this would be any different.   The bottom line is I have been completely screwed by this company and the company they represent for something I didn’t sign up for.  It pisses me off than I am being pointed at as a liar(, if I signed up for the service I wouldn’t be taking the time to do this now.  Better yet if I signed up and had already paid for it then why wouldn’t I have used it .   This business may enjoy avoiding the truth, it all comes back around.    I never had high expectations that this company would do the right thing, my main point in filing was to try and warn others.  
  
  Sincerely,
  
  Hilleary Clark

  

  Business Response

  Date: 10/08/2024

   We are unable to communicate with the consumer directly as she has previously requested no contact from RFGI. We have ceased attempting to collect on the account and it is not credit reporting. In addition, the questions she is asking are questions for the original creditor. Can you have this reviewed for closure please?

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22347052
  
  I am rejecting this response because:  this company has been asked to email me on several occasions.   They have stated, and I have it in email, that there were items to discuss but they would only call    All such items have been sent to the orginal creditor and like with this company no response.   No one wants to answer anything, just give excuses.   I have 2 years worth of emails showing how this company conducts business.   Amazing how when a bill is paid it’s stated they are not credit reporting.   All complaints are very similar, people that don’t know anyone with the same issues    Ironic    This never was my bill   No one ever wanted to answer, just pass the buck   This company is in business due to handling false claims from the previous creditor    Buyer beware that it t doesn’t matter whether you sign up for something or not, you do not deserve any answers from anyone just pay your bill   Anything can be said, I was taken advantage of, and they know it    Deceptive practices have karma, hope they enjoy the money that I paid that I never should have had too    I was just the unlucky one that got blamed   

  
  Sincerely,
  
  Hilleary Clark

• Initial Complaint

  Date:09/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received information about account creation from ************ and spam calls in May 28th 2024 after being charged 98.85$ for an online service that was never requested by me and not being able to get the money back that I still dont know why I had to pay. It was paid off my ***** Pay account and few weeks later after realizing several charges on my bank account it had to renew my account/ cards.The Website Eharmony insisted on a contract in may that would with duration of 6 months and several payments I would apparently owe. I responded to them that there was no knowledge of mine about any services requested from this website and that this is a case of fraud to me. I have not heard from ************ since then and as mentioned, had informed them that their request is a scam and that I will not be charged for the requested payments. 2 days ago I received and email by a company called RFGI, which states that they would collect an outstanding debt of 296.55$ for eharmony. it is completely oblivious to me why they send me this 4 months later and try to keep charging me for this amount but it is not my debt to pay. I have not requested this service.

  

  Business Response

  Date: 10/06/2024

  Good afternoon,

  Unfortunately I am unable to respond to the consumer directly as she has previously requested we cease communications with her.

  The documentation validating the debt was mailed to the consumer on 09/20/2024. 

  Please let me know if you have any questions.

  Thank you,

  Michelle

  Customer Answer

  Date: 10/08/2024

   
  Complaint: 22316482
  
  I am rejecting this response because they sent me paper mail after having previously agreed electronically via BBB to stop contacting me on my request. I do not owe this company money. 
  therefore they broke my consumer rights to defer any harassing communication by them as well as any data privacy violations as mentioned before .
  
  Sincerely,
  
  Karen Brinkmann

  

  Business Response

  Date: 10/10/2024

  Good morning,

  Please allow me to explain that the date on the correspondence sent to the consumer is prior to receipt of her request that we stop communications with her. Since that date of 09/18/2024, we have only mailed her confirmation of our actions to cease communications with her per her request. 

  Let me know if you have any questions.

  Thank you,

  Michelle

  Customer Answer

  Date: 10/10/2024

   
  Complaint: 22316482
  
  I am rejecting this response because I want the company to stop collecting a debt I do not owe them.  

  
  Sincerely,
  
  Karen Brinkmann

• Initial Complaint

  Date:08/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Loanhero. I do not have a contract with Rozlin Financial Group L, they did not provide me with the original contract as i requested.

  

  Business Response

  Date: 08/03/2024

  Good morning,

  I have mailed a copy of the documentation requested by the consumer to the address provided. I apologize that our records do not reflect that this consumer has requested the documentation from us previously.

  I have confirmed that based on the information provided, the account is reporting to the credit reporting agencies accurately and is reflecting as "in dispute".

  Please let me know if you have any questions.

  Thank you,

  ********

  Customer Answer

  Date: 08/05/2024

   
  Complaint: 22081491
  
  I am rejecting this response because: I never received any documentation nor made any contract with Rozlin Financial Group, Inc. and what they intend to charge, I have no knowledge of this company and demand that it be removed from the credit report.
  
  Sincerely,
  
  ******* Del *********************

  

  Business Response

  Date: 08/08/2024

  Good afternoon,

  I respectfully decline your request to have the account removed from your credit report.

  During our investigation we found that the account is reporting accurately to the credit reporting agencies and has been updated to reflect as "in dispute". 

  Thank you,

  ********

  Customer Answer

  Date: 08/12/2024

   
  Complaint: 22081491
  
  I am rejecting this response because: I am not liable for this debt. I do not have a contract with you. I urge you to show realible evidence of the original contract as soon as possible; otherwise, I respectfully ask you to stop reporting this..
  
  Sincerely,
  
  ******* Del *********************

• Initial Complaint

  Date:07/31/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****:I just received a mail from RFGI stating they are collecting a debt in the amount of $171.85 for Yourgi Bestlife. I dont owe this debt because I did not sign a contract with RFGI nor Yourgi Bestlife. I was asked by *************************** in ****************************************************** to download an app so that I will only pay $60 for a visit last year for my dog. I downloaded the Yourgi app because I was told by the staff in ***********. I lost my job and we had to move so I stopped the service and cancel the service. I would like RFGI to try collecting a debt I do not owe. I do not have a contract with RFGI and Yourgi. Please help me with this matter. Thank you very much.Sincerely,*******************

  

  Business Response

  Date: 08/01/2024

  Good evening,

  The explanation of the balance and documentation has been emailed to the consumer in response to the complaint.

  Please let me know if you have any questions.

  Thank you,

  ********

• Initial Complaint

  Date:07/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This financial group has claimed that I owe ****** for a debt I do not owe. I canceled the services at ******** 3 days after joining. They offer no real credible matches. They are a bogus...fraudulent organization. They violate multiple consumer rights. Services were not rendered. Cease and desist. .

  

  Business Response

  Date: 07/22/2024

  Good morning,

  Confirmation of the consumer's request for no further contact has been mailed to the consumer.

  Please let me know if you have any questions.

  Thank you,

  ********