ComplaintsforRozlin Financial Group, Inc.

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Initial Complaint
08/02/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with Loanhero. I do not have a contract with Rozlin Financial Group L, they did not provide me with the original contract as i requested.
Business response
08/03/2024
Good morning,
I have mailed a copy of the documentation requested by the consumer to the address provided. I apologize that our records do not reflect that this consumer has requested the documentation from us previously.
I have confirmed that based on the information provided, the account is reporting to the credit reporting agencies accurately and is reflecting as "in dispute".
Please let me know if you have any questions.
Thank you,
********
Customer response
08/05/2024

Complaint: 22081491

I am rejecting this response because: I never received any documentation nor made any contract with Rozlin Financial Group, Inc. and what they intend to charge, I have no knowledge of this company and demand that it be removed from the credit report.

Sincerely,

******* Del *********************
Business response
08/08/2024
Good afternoon,
I respectfully decline your request to have the account removed from your credit report.
During our investigation we found that the account is reporting accurately to the credit reporting agencies and has been updated to reflect as "in dispute".
Thank you,
********
Customer response
08/12/2024

Complaint: 22081491

I am rejecting this response because: I am not liable for this debt. I do not have a contract with you. I urge you to show realible evidence of the original contract as soon as possible; otherwise, I respectfully ask you to stop reporting this..

Sincerely,

******* Del *********************
Initial Complaint
07/31/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear ***/*****:I just received a mail from RFGI stating they are collecting a debt in the amount of $171.85 for Yourgi Bestlife. I dont owe this debt because I did not sign a contract with RFGI nor Yourgi Bestlife. I was asked by *************************** in ****************************************************** to download an app so that I will only pay $60 for a visit last year for my dog. I downloaded the Yourgi app because I was told by the staff in ***********. I lost my job and we had to move so I stopped the service and cancel the service. I would like RFGI to try collecting a debt I do not owe. I do not have a contract with RFGI and Yourgi. Please help me with this matter. Thank you very much.Sincerely,*******************
Business response
08/01/2024
Good evening,
The explanation of the balance and documentation has been emailed to the consumer in response to the complaint.
Please let me know if you have any questions.
Thank you,
********
Initial Complaint
07/20/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This financial group has claimed that I owe ****** for a debt I do not owe. I canceled the services at ******** 3 days after joining. They offer no real credible matches. They are a bogus...fraudulent organization. They violate multiple consumer rights. Services were not rendered. Cease and desist. .
Business response
07/22/2024
Good morning,
Confirmation of the consumer's request for no further contact has been mailed to the consumer.
Please let me know if you have any questions.
Thank you,
********
Initial Complaint
07/04/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Received notice for debt collection for auto renewal for an eharmony account that was closed on 3 March 2024. Auto renewal date was 24 March 2024. Payment was unable to be processed due to closure and deletion of billing information. Despite cancellation, debt was charged. I contacted emharmony which told me that I owed them the money and that debt was sent to RFGI. RFGI has sent me numerous emails asking for the debt to be paid. I explained to them that the account was closed prior and that I should not have to pay. They have failed to send me requested validation of debt that was requested 12 June 2024.
Business response
07/12/2024
Good morning,
A response letter with all documentation has been mailed to the consumer in response to the complaint.
Please let me know if you have any questions.
Thank you,
********

Initial Complaint

06/28/2024

Complaint Type:: Billing Issues
Status:: Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

Failure to respond to my cancellation via the paypal subscription system on 7/16/2023.Failure to handle my complaint about renewal and cancellation or clear balance for a service not provided to an inactive or blocked account.

Business response

07/02/2024

Good afternoon,

The documentation and explanation of the balance has been mailed to the consumer.

Unfortunately, we are unable to process a refund as no payment has been made to RFGI.

Please let me know if you have any questions.

Thank you,
********

Customer response

07/09/2024

Complaint: 21915500

I am rejecting this response because:

Sincerely,

***************************

Business response

07/12/2024

Can I have this rejection reviewed for closure as it simply states no, no other information was provided for me to respond appropriately to?


*******************************
Chief Operating ****** ***************************************************** style="height: 11.9pt;">	Rozlin Financial Group, Inc.

Address	PO Box 537 Sycamore, IL 60178
Direct	**************
Office	**************x105
Website	********************************************

Customer response

07/13/2024

Complaint: 21915500

I am rejecting this response because:

apologies for my inability to correct the message on this site, I was trying to say that thus far, no mail has been received at my current address regarding this matter. If any effort has been made to contact me at all, I suspect it's gone somewhere that I don't live.

Sincerely,

***************************

Initial Complaint
06/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To Whom May ********* received email 6/10/2024 Rozlin Financial Group for eHarmony that I owed $364.78. January 30th 2024 I paid eHarmony $121.60 and canceled service 15 days later and deleted account for fraud and scamming. There were profiles scamming for money and not in my area or NOT in are country and also in profile pictures of person in nursing homes. I have not used this service after February 15,2024 because of fraudulent. Tried to reach out to eHarmony you cannot get alive representative or they have NO contact phone number because the number doesn't exist. Tried emailing and no response. This services is taking advantage of innocent people and trying get money for services NOT having active account. eHarmony breach there contract for fraud advertisement and I'm solely not responsible for what I owe them. I'm being harass by eHarmony and Rozlin Financial Group for services I didn't use and I want the harassment to be dismissed. No more emails from either of them and hope this doesn't affect my credit score.Account *************** Reference ********
Business response
06/13/2024
Good morning,
Unfortunately, I am unable to respond directly to the consumer as she has previously requested no further contact from RFGI.
I can confirm receipt of the request for no further contact. I can also confirm that the account is not reporting to her credit report.
Please let me know if you have any questions.
Thank you,
********
Initial Complaint
05/18/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
These people are calling/emailing me trying to collect a debt on behalf of eharmony. The latter lost the dispute with my CC provider. I do not owe them or anyone else.
Business response
05/20/2024
Good morning,
Confirmation of the request for no further contact has been sent to the consumer.
Please let me know if you have any questions.
Thank you,
********
Customer response
05/26/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
04/10/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am filing this complaint because I dont have a contract with Rozlin Financial Group and they never gave me one. Therefore, I am not responsible for this debt. Please remove this from my credit report. Thank you!
Business response
04/17/2024
Good morning,
I can confirm that this account is not being reported by RFGI to the credit reporting agencies.
Please let me know if you have any questions.
Thank you,
********
Initial Complaint
03/13/2024
Complaint Type:
Order Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company keeps calling me but also has been spam calling my family members. I don't know who this company is, nor do they have authorization to call me or my family members. They have obtained my and my family 's information through illegal ways. I don't know how they obtained the phone numbers of my family but that's against the law to harass me or my family members. Specially when at work or school.
Business response
03/14/2024
Good morning,
Confirmation of the consumers request for no further contact has been mailed to the consumer.
Please let me know if you have any questions.
Thank you,
********
Customer response
03/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
03/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was contacted by RFGI in June 2023 via email regarding a debt of $442.61 they claimed I owed to eHarmony. My financial information was previously involved in a data breach, and upon noticing a series of unauthorized charges to my account (including one from eHarmony subscription service in Jan 2023), I promptly cancelled my credit card, which resolved the issue. RFGI claimed that the total balance of the subscription service was now due in full since the payment method was revoked (per an alleged contract when the account was opened). I informed RFGI in July 2023 that this was not my debt, that I did not open this account, and provided a formal dispute including documentation of a data breach involving my credit card. RFGI 1) initially contacted me claiming a debt in a different first name than my own, 2)have failed to provide a contract signed by me showing this is my debt, and 3)are charging for a full year of a service that was cancelled within the first month of being opened due to fraud. They have continued to contact me to collect this debt without regard for my reasonable dispute. I would like this account closed promptly without penalty to me and for them to cease and desist their attempts to collect on this fraudulent debt.
Business response
03/11/2024
Good afternoon,
I have updated our records to reflect the consumer's request for no further contact. A confirmation letter has been mailed to the consumer.
Please let me know if you have any questions.
Thank you,
********

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ComplaintsforRozlin Financial Group, Inc.

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