We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Clothing

Pacas

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Reviews

This profile includes reviews for Pacas's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Pacas has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Pacas

      Pacas 39 Chestnut Ave Westmont, IL 60559

    • Pacas

      4044 The Strand W Columbus, OH 43219

    Customer Review Ratings

    3.88

    Average of 771 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Ashley H

      Date: 06/16/2025

      I placed my order nearly a month ago, and despite reaching out almost a dozen times, Ive received only two vague email repliesboth failing to even get my name right. Ive repeatedly requested a phone call with a supervisor or anyone who can assist, but they refuse to engage. At this point, they seem unwilling to resolve my issue or even acknowledge my concerns. If you're considering purchasing from this company, be *********** customer service is nonexistent.

    • Lea R

      Date: 02/07/2025

      I wish I had read these reviews before ordering! I did receive the socks I ordered. However, they are too tight fitting for my comfort. I am trying to return them and get a refund. You have to email support to get your return approved. What company does that? It has been 3 days and I have heard nothing! Any reputable company would respond within 24 hours. They are obviously not a reputable company. I recommend you stay far away from Pacas!

    • John O

      Date: 01/29/2025

      Never responded to error in my order. I sent several emails and no other contact info.BUYER BEWARE!

    • Lynda B

      Date: 01/25/2025

      BUYER BEWARE! I placed an order on 12/17/24 for 3 pairs of women's socks and 3 pairs of men's socks. Around January 6th I finally received my order but it only included the 3 pairs of men's socks. I've been writing in to their custom service about 3-4 times and still haven't received any satisfaction or proper response. DON'T BUY FROM THIS COMPANY!

    • Denise B

      Date: 01/19/2025

      Received damage product and emailed support twice. No response and its been weeks. Too much money and no support from company.

    • Kindree B

      Date: 01/16/2025

      I placed an order Dec. 16th, in good faith and they put it on my ***** I checked with the delivery carrier, *** and they show it never left the plant. Jan. 16th no socks and I am out $56.75 (US $$)The phone number is not in service! Very disappointed and would not buy from them. I am in *******, ******.

    • Jen A

      Date: 01/15/2025

      Pacas has not answered my emails regarding an error in my order. Only half was filled. I have sent 6 emails and there has been no reply in a week. I will never buy from them again and I urge others to do the same.

    • Jennifer Q

      Date: 01/13/2025

      I wish I would have done research on this company prior to my purchase. I purchased one sweater and four pairs of gloves to give as Christmas gifts. I decided to keep one pair of gloves for myself. The first time I wore them, I noticed one glove had a hole. I have attempted to contact their customer support team several times; email, ********, Instagram. Conveniently, they do not have a phone number listed. I have yet to receive a reply from them. From the research I have now done (better late than never) this is a common a practice for this company. Shame on them for defrauding the very people that wanted to support this business. They dont deserve the single star rating, but a no star rating was not an option.

    • Jana P

      Date: 01/09/2025

      Pacas has failed to respond to my emails to their support channel. I ordered socks and a sweater prior to Christmas and did receive the socks I ordered, but they have failed to respond to multiple emails regarding the fact that a $98 sweater I ordered was not in the order. The shipping email indicated that everything was in the package, but the sweater was not included. There is no phone number provided for support or ordering so I have no other way to contact them. Had I checked the BBB rating for this company I clearly would not have ordered from them.I think their product is not as sturdy as other wool/alpaca socks and with their lack of response I cannot possibly recommend this company. I will avoid them in the future and recommend that others heed this warning. If I could leave zero stars, I would

    • Elizabeth G

      Date: 01/07/2025

      I have ordered socks from this company in 2023 and did not have any issues. However, I placed an order December 17, 2024 and Ive tried contacting their customer service four times with not a single reply and the items have never even shipped. This company seems to be a scam now! Dont order from them.

    Pacas is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.