Complaints

This profile includes complaints for Seven Corners, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Seven Corners, Inc.

  303 Congressional Boulevard Carmel, IN 46032-5631

  
• 

  Seven Corners

  PO Box 211379 Eagan, MN 55121

• 

  Seven Corners

  PO Box 211379 Eagan, MN 55121

• 

  Seven Corners Travel Insurance

  PO Box 211760 Eagan, MN 55121

• 

  Seven Corners Travel Insurance

  PO Box 211760 Eagan, MN 55121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******************************* and I am a customer of ********************** having purchased a travel insurance policy for my recent trip to ***** and ********. While traveling, both my wife and I contracted COVID-19 and became symptomatic. I followed your company's stated procedures and sought medical care for my illness. I filled out all forms and filed my claims in a timely manner on 6/4/22. To date, I haven't heard anything back from your organization on my claim. Per my plan documents (attached here) Seven Corners specifies that "a decision shall be made on all claims within 30 days following our receipt of due proof of Loss. We or Our authorized designees will pay a claim within 5 working days after we make our decision."When I reached out to customer service they indicated that due to the backlog that I might not receive a decision for 109+ days. This is unacceptable as I've already incurred thousands in costs related to this covered loss, costs your organization is obligated to cover under my policy. This is a clear breach of contract and one that I intend to pursue with my state's ********** of ********* should you not pay this claim in a timely fashion.Please advise on how your organization intends to proceed so I can take appropriate action.Regards,******************************* ************

  

  Business Response

  Date: 07/18/2022

  Hello,

  Please see the attached response to this complaint.

  thank you,

  *****************

• Initial Complaint

  Date:07/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We submitted the following claims on 2/5/22 which still has not been resolved.Certificate ****************** Purchased for $522.56 on 9/5/2021, cancel for any reason Claim #******** $891.95 for a trip to *********** resulting in delays/cancellation of our connecting flight Claim #******** $3388.53 for a trip to ***********, where we were on isolation due to state mandates. #******** / Certificate ****************** purchased on 6/13/2021 for $462.92, cancel for any reason $1115.52 for a trip that to ********* that was canceled and submitted on 2/5/22. They state this is closed due to not submitting information, however this information was submitted already.Seven Corners continues to ask for information which was provided multiple times, while we continue to pay the financing fees incurred on these trips. At this point we would like to be issued the full amount of our claim, in addition to the cost of the actual policies to account for the long delays, repeated information requests and time required with repetitive requests.

  

  Business Response

  Date: 07/15/2022

  Greetings,

  Please see the attached response involving complaint number: 17514596.

  Should you need anything further regarding the above complaint case, please contact this office.

  Kind regards,

  Seven Corners, Inc.

• Initial Complaint

  Date:07/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought a cancel for any reason policy through **** ******* on 3/28/21. I chose to cancel the trip. I was unable to get through to the travel agency and they kept giving me unwanted credits for future trips. I contacted Seven Corners explaining this and they replied 10/4/2021 with an email confirming that I filed a claim and that someone would contact me in 7 to 10 days. No one did. I then sent an email asking about status and received a reply that they had no record of claim. Since the travel agency was still extending credits I didn't want, I waited until all the credits expired and I submitted all paperwork for the claim they required, which was received by them via certified mail on 3/15/22. To date, nothing has been done. The send me emails saying they are so busy working on everything but will update with an email every couple of weeks. they have now had my entire paperwork over the *********************************************** sight. (though I have confirmation of my trying to initiate claim last Oct.) My policy states that I am to receive 75% of the cost of the trip. my original cert. number for policy was 50BRJHTFL. My claim number with Seven Corners is confusing. In their emails they refer to claim #****** but on their website it's listed as:#********. The policy was for $1189.60. the 75% due would be $892.20. This is what I want.

  

  Business Response

  Date: 07/11/2022

  Hello,

  Please see the attached response to this complaint.

  Thank you,

  *****************

• Initial Complaint

  Date:06/29/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Policy Numbers ******** & ******** What is owed: $1003.00 Seven Corners is holding back my claim despite giving me wrongful policies and procedures of their claims process.March: Back in March is when I canceled my son and I trip through Explore America because we got Covid in January and February. I also ended up sustaining and injury and went under a knee surgery in May. March 29th Seven Corners was notified by email, ************************************* with their entire claim form filed out along with my hospital forms. On the application it says it takes 30 days for a claim specilia/st to contact you.April: I contacted Seven Corners. They said it can now take 60 days due to the Covid Cancellations. May: I was told to call back after June 18th, because now its taking 80 days due to the Covid Cancellations.June 20th: The rep did an escalation call for a claims specialist to call me to file my claim within 7 days.June 27th: A claim person never called me. So a rep filed another escalation call for a claims specialist to call me the same day.June 28th: I received a call the next day. The claims specialist said they were behind due to all the Covid Cancellations. That they are behind so many claims, they said they can not process mine yet because there are ones longer than mine which are waiting ****** days.All I want is my money. I submitted my entire claim and waited passed the 80 days.

  

  Business Response

  Date: 07/06/2022

  Hello,

  Please see the attached response to this complaint. Let me know if you have any additional questions.

  Thank you,

  *****************

  Customer Answer

  Date: 07/07/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]

  
  

  I was asked to complete a second application, the response from the business did not review my complete applications. The first application in which they reviewed was done incorrectly. Seven Corners from reading their response dismissed the new second application (the correct one). The correct one was done in May because seven corners let me know I did my application incorrectly. The second application has both claim forms for both me and my son, the ****** doctors note, medical documents, invoices of the payments and the direct deposit forms. Seven Corners neglected reading through all my material.

   I had not a good start of 2022, I got laid off, got Covid and ended up having surgery on my knee. The trip was canceled due to my medical conditions, as I am in a wheel chair and crutches due to the knee surgery. I am still in recovery. My doctor ****** the medical form in which I am still under his care for this. Seven corners needs to go back and review the second correct application, it is fully complete.

  
  

  
  Regards,
  
  *****************************
  

  

  Business Response

  Date: 07/14/2022

  Hello,

  Please see the attached response to complaint  17499322.

  Thank you,

   

  *****************

   

  Customer Answer

  Date: 07/22/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
  
  [Provide details of why you are not satisfied with this resolution.]
  I have reviewed Seven Corners letter and it shows yet another delay on their end. I spoke to EF tours 7/22/22 they said they sent everything to seven corners back in march when everything was canceled. Seven corners is dragging this out longer then this should be, the application process, the medical paperwork and now the ef cancellation. Please process my claim. 

  
  Regards,
  
  *****************************
  

  

  Business Response

  Date: 07/27/2022

  Good day,

  On July 22, 2022, ACH Transfer settlement(s) were issued for both parties in the amount(s) of $1,003.00 each.

  Please see the attached wire payment confirmation notices for ***************************** (claim# ********) and *************************** (claim#********).

  Should you need further information regarding complaint id# ********, please contact this office.

  Kind regards,

  Seven Corners, Inc.

   

   

  Customer Answer

  Date: 07/28/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  *****************************

• Initial Complaint

  Date:06/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased traveler's insurance from Seven Corners prior to me flight to ****** in December. This plan covered a new flight in the event that I tested positive for COVID and couldn't fly. I did end up testing positive for COVID and had approximately $330 charge to rebook my flight back to ******. I had no additional food or hotel expenses as I stayed with a host family. I submitted paperwork including a receipt for the flight as well as my positive COVID to Seven Corners. Seven Corners responded that they now need a credit card statement for the flight. Since I had COVID (as well as do not speak Porteguese) , my host family went to the travel agency and paid for the flight on their credit card. I reimbursed them for the flight with cash. Because my credit card was not used, I am unable to provide the credit card statement. I am requesting a refund for the flight cost as I submitted paperwork to prove the expense.

  

  Business Response

  Date: 06/20/2022

  Greetings,

  Please see the attached response involving Complaint ID Number: ********.
  

  Should you have any further concerns, please contact this office.
  

  Best,
  

  Seven Corners, Inc.
  

  Customer Answer

  Date: 06/22/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  Date:06/01/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased travel insurance on 09/29/2021 through SquareMouth.com. I paid a premium of $218.00. I suffered a loss in the form of medical and hospital fees in Nov/Dec while in ******. I paid costs upfront $10,715.41. I filed a claim (#********) on 01/03/2022. Seven Corners, inc., is responsible for the processing. This claim remains unresolved after 149 days. I have called numerous times and have been promised they would escalate the claim for resolution. I am unable to speak with a manager, and each person I have spoken with has either not followed through on their commitment, or the supervisors and managers are not responsive. I spoke with ***************************** today 05/31/2022 and he informed me the manager handling my case is "not in today, but he will call you tomorrow. I need this to be resolved as I am in dire need of these funds. The amount of time this has taken is deplorable.

  

  Business Response

  Date: 07/01/2022

  Hello,

  Please see the attached response to this complaint.

  Thank you,

  ****

   

• Initial Complaint

  Date:06/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We want this claim processed as soon as possible with NO more delaysSummary of events:February 27 Notice of ClaimMarch 23 Medical Reports from cruise submitted (after returning home)April Submitted Claims to MY ***************** for Medical and DrugsMay 10 All paperwork submitted to 7 CornersMay 26 Asking for items NEVER requested originally. Plus asking for documents originally sentWe want this claim processed as soon as possible with NO more delaysSeven Corners **** Claim # *********** Congressional BlvdCarmel, ******* 46032Agent handling claim: Marlee Zimmerman317-818-2099Nicholas **************************************************************** ******************************************

  

  Business Response

  Date: 06/06/2022

  Hello,

  Please see the attached response to this complaint.

  Thank you,

  *****************

  Customer Answer

  Date: 06/07/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***************************

• Initial Complaint

  Date:05/30/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filled a claim with this company since January and when I called them, they keep telling me its going to take another month. After reading multiple reviews,I have realized that its company ways and they do actually not want to pay. Please help.

  

  Business Response

  Date: 06/06/2022

  Hello,

  Please see the attached response to this complaint.

  Thank you,

  *****************

  Customer Answer

  Date: 06/09/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  Justice Zigah

• Initial Complaint

  Date:05/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased purchased travel insurance from Seven Corners **** on 11/26/2021. The travel insurance includes cancellation for any reason.I had to cancel my trip due to covid related travel restrictions. I filed claim number ******** on 12/13/2021, providing all necessary documents. Since then, every month or so I receive a generic email asking for supporting documents. I have provided any possible supporting document since then and it just goes in circles. When I call and manage to get through the support line, the customer service rep tells me they have all necessary documents and I will get a response soon. However, it goes back in circle. I get a generic email asking for more documents without any details.It seems they are trying to push and delay it until I give up.

  

  Business Response

  Date: 05/26/2022

  Good day,

  Please see the attached response to Complaint ID# ********.

  Should you need anything further, please contact this office.

  Best,

  Seven Corners, Inc.

  Customer Answer

  Date: 06/01/2022

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this response/resolution is satisfactory to me. 
  
  
  

  Regards,

  ***********************

• Initial Complaint

  Date:05/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter booked a trip with EF travel to *****. The trip was cancelled due to COVID. She also has a medical exemption as she has Juvenile Idiopathic Arthritis. I filed a claim with the insurance carrier for the trip- Seven Corners. I submitted the paperwork on 2/4/22. I was able to contact an agent on March who told me they would review her case- it takes up to 76 days. I have attempted to email and call but I can never speak with someone. I get a message saying there is a long wait and to request a call back. When I do, I never get a call back.

  

  Business Response

  Date: 05/25/2022

  Hello,

   

  Please see the attached response to this complaint.

   

  Thank you,

   

  *****************