Business Profile

Wholesale Campers

Jayco, Inc.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jayco, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

99 total complaints in the last 3 years.
26 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased our 354 MBH Open Range (Highland Ridge) 5th wheel in July of 2022. Several weeks ago, we were up at the lake spending the weekend in our camper when we noticed some distortion around the window of the back of the unit. Upon taking a closer look, we discovered that there is water damage around the window, we investigated further and found that the fiberglass body panel on the outside of our camper is distorted next to the window allowing moisture to seep in. I contacted Jayco to file a warranty claim considering there is a huge sticker slapped on the side of the camper stating that they honor a 3-year structural warranty. When we purchased the camper, we paid for someone to haul it from the dealership, ****** **, in ***************** to Lake of the ****** where is has remained in use at an annual site for which we pay $1,000 quarterly for it to stay. When I spoke with the representative at Jayco they told me that we would have to haul the camper to their preferred dealership to be evaluated for repairs. I told them that would be fine, but that we are not going to be responsible for the costs incurred to get the camper hauled 150 miles+ to the dealership that they want to use. I offered to have our mobile repair company that does our annual service to come and do an evaluation and get them the information that they need, to which the representative told me that Jayco would not reimburse us for our mobile technician to do the evaluation. We will not be held responsible for any costs associated with getting repairs under our structural warranty completed. This is the responsibility of Jayco, not ours. There are two choices, either Jayco can pay to have our camper hauled to the preferred dealership for assessment and reimburse us for the quarterly site fee being that our camper will not be accessible for use. The other option being, Jayco can pay for the mobile repair company to come and do the assessment for the warranty repairs to be completed.
Customer Answer
Date: 05/23/2025
The VIN for the camper is: *****************
the model and year are: 354MBH Open Range Roamer 5th wheel, 2023
Business Response
Date: 05/29/2025
Dear BBB,
Thank you for forwarding the complaint that **** ****** filed with the BBB. Jayco has reviewed the complaint, and it has been forwarded to our **************** Team for response. They will contact **** ****** directly to discuss her concerns.
Sincerely, Jayco, Inc.
Initial Complaint
Date:05/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Worst customer service ever! Bought a brand new camper and have had nothing but issues with the electrical system. Lost all lights, brakes and power to the travel trailer while going through the mountains of ********* in a storm! My family could have lost their life! We cannot use the $1k camera system because of the electrical issues. Finally found 2 corroded breakers (on a brand new camper!!) and Jayco will not warranty because its corrosion and against their warranty even though its brand new! They acted like they were doing us a favor for warranting our countertops that are separating from the wall of the camper! Our new camper is sitting at Camping World right now and has been there since the beginning of April because it's needed a new battery, corroded breakers fixed (at my expense), new door, countertops fixed and now the entire electrical system re-wired because they found wires touching and it almost caught fire! Never will I buy anything Jayco again and I hope this helps people from buying from Jayco.
Customer Answer
Date: 05/14/2025
VIN *****************
Jayco JayFlight STX
Business Response
Date: 05/15/2025
Dear BBB,
Thank you for forwarding the complaint that ****** ***** filed with the BBB. Jayco has reviewed the complaint, and it has been forwarded to our **************** Team for response. They will contact ****** ***** directly to discuss her concerns.
Sincerely, Jayco, Inc.
Customer Answer
Date: 05/19/2025
I am rejecting this response because:

I have not received any communication from the customer service department with **********************. Until I hear from them, I consider this matter unresolved.
Business Response
Date: 05/21/2025
Dear BBB,

Jayco has explained its position to Ms. ***** and considers this matter closed.
Sincerely,
Jayco Customer Service
Initial Complaint
Date:05/08/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have a 2 year warranty on a 22 foot Jayco travel trailer. We purchased it on March 4, 2023. On our way to ******, ** in December 2024 we noticed a wire hanging down under the *** S as free looking underneath we knew something was wrong with the suspension. After getting to ****** we contacted a mobile service to look at it. Since we were living in it we couldnt take it to a dealership.We paid to have it repaired in February. Meanwhile, we contacted Jayco headquarters to file a warranty claim since it was clearly within the 2 years. We corresponded with Jayco by email. They needed the invoice and some other information from the vendor who fixed it, ****************** in ******. I was told it could take 4 to 6 weeks for a decision. So last week, we still hadnt heard anything so I contacted them. Jayco says it is not their responsibility because we should have tightened the nut before we left on the trip. In my mind they are just trying to get out of paying under our warranty. The amount was $779.77. Jayco owes us this amount.
Customer Answer
Date: 05/08/2025
The VIN is
*****************
Tge model is ********** ****
Business Response
Date: 05/09/2025
Dear BBB,
Thank you for forwarding the complaint that ***** ****** filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. They will contact ***** ****** directly to discuss her concerns.
Sincerely,
Jayco, Inc,
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint against Entegra Coach due to their negligent, unauthorized, and substandard workmanship, which has caused significant damage to my coach. Key Issues:1.Unauthorized Structural Modifications Entegras team cut into a sealed unit without my knowledge, consent, or permission to install components they had forgotten during production.This modification compromised the structural integrity of my coach, leaving me with a unit that will never be the same.Prior to their unauthorized work, my coach had a perfectly intact floor; it was returned with multiple holes and a list of necessary repairs.2.Poor ************************** Workmanship Multiple components were installed incorrectly and sloppily assembled, turning what should have been a high-quality unit into a hack job.The roof and accessories were thrown together, further demonstrating a lack of care and quality control.3.Failure to Take Responsibility Entegra has refused to acknowledge the damage they caused, falsely claiming that no harm was done.However, I have documented evidence, including photos and statements, proving that my coachs structural integrity was compromised.Even an Entegra representative, *****, admitted in December that I should have been contacted for permission and that Entegra failed to do so.4.Deceptive Business Practices Instead of taking responsibility, Entegra attempted to frame their unauthorized work as a goodwill gesture, despite it causing direct harm.Their dismissive response and unwillingness to resolve the issue raise serious concerns about their ethics and treatment of customers.
Customer Answer
Date: 05/06/2025
2022 Entegra Aspire 44R
VIN:*****************
Business Response
Date: 05/12/2025
Dear BBB,

Thank you for forwarding the complaint that ***** ****** filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. They will contact ***** ****** directly to discuss his concerns.

Sincerely,
Jayco, Inc.
Customer Answer
Date: 05/12/2025
I am rejecting this response because: the business already has acknowledged all the things they are requesting again which is only causing a time wasting practice. Im seeking there insurance information to start the legal proceedings. They have been withholding their insurance policy information for weeks almost months to peruse a claim against them. I have made several good-faith efforts to resolve this matter directly with Jayco and have already provided detailed documentation and evidence. Despite entering into prior negotiations, your recent request for information *** already submittedwhile acting as if no context existsis disingenuous and misleading. Additionally, I am formally requesting the disclosure of your insurance information, which has been improperly withheld. As you are aware, it is illegal to deny access to insurance information once a claim or complaint involving damages has been made. This information is not only relevant, but necessary for the ongoing legal proceedings.

Business Response
Date: 05/15/2025
Dear BBB,
Jayco contacted Mr. ****** and asked for clarification of his complaints in order to determine if any consideration should be given for goodwill coverage. This would be in addition to the offer to resolve his complaint Jayco has already extended to Mr. ************* He has denied to provide this clarification.
Jaycos initial offer still stands at this point, however Jayco considers this BBB complaint closed.

Sincerely,
Jayco, Inc.
Initial Complaint
Date:04/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
******* DO NOT DO BUSINESS WITH JAYCO / ENTEGRA ******5 months ago I purchased a NEW $140,000 2024 Entegra Launch. What a piece of garbage. The craftsmanship and quality control is horrible. The final straw that created this review was the fiberglass body panel had paint starting to peel. After closer inspection. It was discovered, during production/assembly a fiberglass body panel was cracked and someone attempted to cover the damage up with a few strips of fiberglass cloth and resin. The painted the panel to diguise the damage. After driving van 2800 miles the vibration made the crack/damage come through and the fiberglass and paint started splitting. Looking closely in the reflection you can clearly see the patch. I'm on day 43 of trying to get this matter resolved. After waiting over 3 weeks for Jayco to send a new panel to ******************* I dropped van off only to be informed a week later the wrong color was sent. I have been battling with Jayco **************** trying to get answers on when they will make this right. My requests for repairs has been met with **************** *** not returning emails, acting inconvenienced with my calling and speaking to me in a condescending tone. Telling me he has no authority to make decisions. Falsely blaming ****************** for ordering the wrong color part which was debunked when La Mesa produced the order form with the correct color code. So here I am 43 days later with no idea when my NEW RV will be repaired. No idea when they will send the correct color. They refuse to allow La Mesa Paint the panel to correct matching color to resolve this matter. In essence. I was sold a NEW $140,000 ************* Class B RV with undisclosed body damage and I'm getting the run around on getting it fixed in a expidited manner. Here is my NEW RV sitting in limbo while Jayco will not provide answers. Jayco's **************** is Horrible. I would NEVER do business with this company owned by THOR Industries again.
Customer Answer
Date: 04/24/2025
******* DO NOT PURCHASE JAYCO / ENTEGRA ******
5 months ago I purchased a NEW $140,000 2024 Entegra Launch from ********************. It was sold to me with undisclosed body damage. What a piece of garbage. The craftsmanship and quality control is horrible..The final straw that created this review was the fiberglass body panel had paint starting to peel. After closer inspection. It was discovered, during production/assembly a fiberglass body panel was cracked and someone attempted to cover the damage up with a few strips of fiberglass cloth and resin. The painted the panel to diguise the damage. After driving van 2800 miles the vibration made the crack/damage come through and the fiberglass and paint started splitting. Looking closely in the reflection you can clearly see the patch. I'm on day 44 of trying to get this matter resolved. After waiting over 3 weeks for Jayco to send a new panel to ******************* I dropped van off only to be informed a week later the wrong color was sent. I have been battling with Jayco **************** trying to get answers on when they will make this right. My requests for repairs has been met with **************** *** not returning emails, acting inconvenienced with my calling and speaking to me in a condescending tone. So here I am 43 days later with no idea when my NEW RV will be repaired. No idea when they will send the correct color. They refuse to allow La Mesa Paint the panel to correct matching color to resolve this matter. In essence. I was sold a NEW $140,000 ************* Class B RV with undisclosed body damage and I'm getting the run around on getting it fixed in a expidited manner. Here is my NEW RV sitting in limbo at ******* ********** while Jayco refuses to provide answers and an expediant repair. I just keep getting the run around and the blame game. No accountability whatsoever. Jayco's **************** is Horrible. I would NEVER do business with this company owned by THOR Industries again.
Customer Answer
Date: 04/24/2025
VIN#: *****************

RV# ****************

Model: 2024 Entegra Launch 19Y

Business Response
Date: 04/24/2025
Dear BBB,

Thank you for forwarding the complaint that ***** ****** filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. They will contact ***** ****** directly to discuss his concerns.

Sincerely,Jayco, Inc.

Customer Answer
Date: 05/02/2025
Better Business Bureau:
After a 48 day stressful experience I finally got my 2024 Entegra Launch back today. The panel has been replaced and most of my warranty issues were addressed. 2 the technician could not duplicate. Most likely because the climate is so mind at the repair facility. Even though I got my $140,000 RV back. I am very disappointed at the lack of quality control Jayco performs. They claim each unit they build goes though an in house predelivery inspection. That is a 100% false claim. I purchased this brand and model based off of Jayco's quality claims. Especially the pre delivery inspection in house before units leave facility. If I know then what I know now. I would NEVER have purchased this nightmare on wheels. I intend to place it up for sale before anything else goes wrong.
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were long term camping when weather was predicted to be below freezing. At this time, there was several days of waste in the black and gray tanks. Turned on the tank heaters when going to bed and turned off tank heaters the next morning when temps rose above 35F. This was the first time that the tank heaters were operated. I then noticed water dripping from under the trailer. My mobile service technician diagnosed the problem as a failed thermostat causing the heater to overheat, leading to melting a hole in the gray water tank.Initiated a warranty request with Jayco. The mobile tech provided all the information plus photos and video. Jayco proceeded to send this information to their parts vendors for assessment. A few days later we were notified that the parts vendor would not accept a warranty claim due to either improper operation by leaving the heaters on too long or the tank being empty. Per the owners manual:The thermostat-controlled tank heaters will cycle on at 44F and off at 64F.The tank heater switch should be turned ON when liquid is present in the holding tanks and the outside temp approaches and maintains freezing conditions 35 F or colder.The typical construction material for RV holding tanks is polyethylene with a melting point over 220F.Think about the warranty denial rational:Lets assume for a moment that their parts worked perfectly. The thermostat would have turned off at 64F. How then, could the tank be melted at 64F?Lets assume that I left the heater on too long. Why would the thermostat not shut off the heater at 64F and protect the tank?Lets assume the tanks were dry. How then can any RV holding tank survive being transported in the southwest where ambient temps exceed 110F and road temps exceed 140F?The 3rd party parts providers analysis is both flawed and wrong. The mobile techs diagnosis is correct.Jayco needs to stand behind the industry's best warranty rather than hide behind their vendors.
Business Response
Date: 04/22/2025
Dear BBB,
Thank you for forwarding the complaint that ******* ******* filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. They will contact ******* ******* directly to discuss his concerns.
Sincerely,
Jayco, Inc.
Customer Answer
Date: 04/25/2025
I am rejecting this response because:

Jayco has not called me to resolve this issue per their response.
Still waiting...
Business Response
Date: 04/29/2025
Good ************************************************************** has contacted Mr. ******* and an agreement has been reached to resolve his complaint. Jayco considers this matter closed.

Sincerely,
Jayco Customer Service

Customer Answer
Date: 04/30/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:04/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a brand new 2025 Jayco Pinnacle **** ***************** October 2024.Many issues and is in service at *************** in ******** *** currently. The one MAJOR issue is the entrance door continues to open on the interstate at ***** mile per hour whether it is locked or not. Service has filed several complaints with Jayco and continue to be ignored on this very critical issue that could potentially cause death or destruction to other motorist while traveling if the door gets ripped off its hinges. Several adjustments have been made by ***** ** but the problem is still evident. All parties are aware of this serious issue including documentation to my attorney in case an incident should occur prior to replacement of door.Jayco is fully aware and continues to take ZERO action with this matter, and it is a serious ********* contact name at ***** ** in ********* WI is Chance. His phone number is ************.Again; this is a very critical and serious situation that should be addressed without hesitation that could ultimately end in tragedy and major ************ regards,**** ***** ************
Business Response
Date: 04/16/2025
Dear BBB,
Thank you for forwarding the complaint that ******* ***** filed with the BBB. Jayco has reviewed the complaint, and it has been forwarded to our **************** Team for response. They will contact Mr. ***** directly to discuss his concerns.
Sincerely, Jayco, Inc.
Initial Complaint
Date:02/20/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against Jayco, Inc. regarding a serious design flaw in my 2024 Jayco SLX Baja 183RBW camper and Jaycos refusal to address it despite multiple good-faith attempts.When the slide-out is retracted, it completely blocks access to the bathroom. If the slide-out controller malfunctions, it cannot be reached, as it is inside the bathroom, making the system non-serviceable. This is a severe design oversight.Attempts to Resolve:- I worked with my local Jayco distributor to request a simple fixrelocating the slide-out controller to the opposite side of the same wall for accessibility.- Jayco denied this request twice through the distributor.- I contacted Jayco directly and was denied again, despite this being an easy fix that would prevent service issues.Why This Issue is Critical:- It violates basic serviceability principles by preventing access to essential components.- This is more than an inconvenienceit creates a risk in emergency situations when the bathroom is needed during travel.- Jaycos poor engineering choices show a lack of concern for usability and customer needs.Desired ********************************* should approve and facilitate the relocation of the slide-out controller at no cost to me and offer the same fix to other owners.Why This Matters:Jaycos refusal to address a clear design flaw reflects bad engineering, poor customer service, and lack of accountability.
Customer Answer
Date: 02/20/2025
Here is the **** 1UJBCOAJ6R7ZE0164
The make and model are in the initial complaint.
Business Response
Date: 02/21/2025
Dear BBB, Thank you for forwarding the complaint that ***** ******* filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. They will contact ***** ******* directly to discuss his concerns.

Sincerely,
Jayco, Inc.
Customer Answer
Date: 02/21/2025
I am rejecting this response because: I want to keep this case open until I can confirm a resolution from Jayco. If they do not contact me, and issue is not resolved I will continue working with BBB to get this issue moving forward.

Business Response
Date: 02/24/2025
Dear BBB,

Jayco has spoken with Mr. ******* and offered a resolution to the complaint he filed. We now consider this complaint closed.

Sincerely,
Jayco ****************
Customer Answer
Date: 02/24/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Thank you.
Initial Complaint
Date:01/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
JAYCO **** HAS NOT SHIPPED THE PARTS TO ******* ** TO MY 2023 EAGLE 5TH WHEEL CAMPER VIN# ZV1YGW-J4R4W. THIS RV IS UNDER FACTORY WARRANTY AND ******* CANT FIX IT WITHOUT PARTS AND APPROVAL FROM JAYCO **** I FIRST REPORTED THIS TO ******* ** ON OR BEFORE 12/12/2024. THESE PARTS ARE FOR THE FURNACE WHICH I CAN'T USE. I Have contacted both ******* ** and JAYCO **** ABOUT PARTS. JAYCO HAS NOT RETURNED INFO ON HAVING THESE PARTS. IT HAS BEEN 6 WEEKS IN THE DEAD OF WINTER WITHOUT A FURNACE. JAYCO SELLS THIS MODEL RV AS A 4 SEASON FULL TIME LIVING UNIT. IF THE ELECTRIC WHERE TO GO OUT OVERNIGHT WHILE I AM SLEEPING I WOULD BE IN DEEP TROUBLE UNTIL I WOKE UP AND REALIZED THE PROBLEM.
Business Response
Date: 01/28/2025
Dear BBB,
Thank you for forwarding the complaint that ******* ****** filed with the BBB. Jayco has reviewed the complaint and it has been forwarded to our **************** Team for response. They will contact ******* ****** directly to discuss his concerns.
Sincerely,Jayco, Inc.
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a new 2024 *********** 5th wheel in March 2024. After bringing it home, we found several issues, including a cracked fan insert in the master bathroom. We contacted our salesman on March 29, 2024, and sent photos documenting the problems. He assured us they would be fixed promptly. Issues included:Cracked fan insert in master bathroom Broken outdoor grill tray (still doesnt work)Missing k*** for the back black tank Bent butcher block extension brackets Damaged outer panel from a botched water heater fix Back door doesnt seal properly On April 13, we followed up on the ***lacement parts. After multiple inquiries through May, it took almost two months to get a service response. Meanwhile, we couldnt use the butcher block or grill, and the back door leaked air, making the back bedroom uncomfortable. During trips, we also discovered the water dispenser leaked and the main awning design caused issues with the living room slide, resulting in a torn awning.Finally, we got an appointment with the dealership on June 14. Between June 14 and August 22, both the service ***resentative and I contacted Jaycos warranty department, but they refused to approve a proper fix for the awning issue. In late August, a Jayco *** appeared willing to help, but communication stopped, and they suggested sending the camper back to the plant in *******. After more delays and back-and-forth, we enlisted an attorney. A letter was sent to Jayco outlining the requested fixes. After the letter, they refused to communicate with me any further, insisting I return it to the ************* September 13, the dealership had the camper again, but after almost four months, it still wasnt returned. They moved the awning and ***laced one arm, but the torn awning hasnt been ***laced. Weve incurred hotel, gas, and transportation costs, and Im still paying monthly for the camper while nearly a year of warranty has passed without full resolution.
Customer Answer
Date: 01/08/2025
2024 Jayco Northpoint 390CKDS
VIN
*****************
Business Response
Date: 01/09/2025
Dear BBB,
Thank you for forwarding the complaint that ****** **** filed with the BBB. Jayco has reviewed the complaint, and it has been forwarded to our **************** Team for response. They will contact ****** **** directly to discuss her concerns.
Sincerely, Jayco, Inc.

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Jayco, Inc. is NOT a BBB Accredited Business.