Reviews

Horrible company and scammers. Please save your money and do not go to these crooks for no reason.

Mr. ****** ordered a Cooling Fan Assbly for this 2006 ****** hybrid. The shop that informed Mr. ****** that his fans were "bad", mis-informed him and the fans were in fact good. Mr. ****** then in turn wanted to return the "specially ordered" fan assbly and we told him that it was a special ordered part therefore could not be returned. We understand that Mr. ****** is frustrated and disappointed that his mechanic misinformed him of the problem with his vehicle, but if you call any Parts dealership, you'll see that "ALL SPECIAL ORDERED Parts" are clearly not returnable for any and all reasons. We must stand by our policies for all customers, if we should break them for 1, then it would not be fair to all the other clients. We hope you agree and if not please give us a call and we'll try to make sense of it. ****

******* does bad service. He does not deliver on services he says he can. Hes a dramatic thief, he stole $2360 from us.

Fayard Automotive Parts has been in business since ****. In the Automotive Parts Business when you purchase a part in which is not stocked on a normal daily basis, it's referred to as a "Special Order(s)". In ********************** case, she ordered a Diesel Engine for her **** E Series Van which is a Cut Away truck. It's definitely not a regular daily driver vehicle. This vehicle has a engine which is specially installed. She ordered it, stating it was a diesel engine, and in that year, make and model there is 7.3. ****************** came in and ordered the 7.3 diesel engine. After the engine arrived 2 to 3 weeks later, we went to ********* to look at the vehicle and the vehicle has a completely different engine. We called her to inform her that what she ordered and what she has are two different engines, she decided to change her mind and ask for a refund. We do not give refunds on "Special Orders" whatsoever. She became very upset (over the phone) and informed us we could shove the money where we do not want to state. The motor has been sitting in our possession and she still owes the balance and the rest of the shipping. We have not heard from her again 11/22/22. We'd like to work with her but she must understand that we do not do refunds on Special Orders. It's a norm in the auto industry, if you call any dealership and ask to return on ALL SPECIAL ORDER PARTS are non-refundable. We can exchange the engine but it'll be at the customer's expense. **********