Business Profile

Homeowners Insurance

Homesite Group Incorporated

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Homesite Group Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

426 total complaints in the last 3 years.
181 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Claim Number: ************* Date of Loss: 02/27/2025 Date Reported: 02/28/2025 Policy Number: ******** Policy Holder: ****** ******* and ********* ******* To Whom It May Concern:In February, we noticed that we had a leak on our home and Homesite Insurance has denied our claim and have refused to pay for the damages. We have been in our home since November 2019. ***** *******, Senior Field Adjuster, has been very rude and told us that "we are no allow to do any work, because she already know what caused the problem, it's the drain". And, she is wrong. We wouldn't know what will be the insurance unless the worker have to remove the tile to find the cause of the issue. Based on their findings, it was the shower liner and one of the builder's worker has cut the corner out to cause severe leak and damages. ***** told us that they will not pay for it and we have to pay out of pocket of $22,000. How many people will have this type of money in their personal account? That is why we have homeowner insurance to help relief us from this kind of headache and added more anxiety. It does not matter whose fault it is, it is still a leak. This is a brand new built and only has been five years old. It is the purpose of having a homeowner insurance, that we have been paying, to cover for any unforeseen issues or damages to our homes. It is not fair that we have to pay for the whole entire cost when we have homeowner insurance. This is not right and have added a huge burden on us. If they have done this to us, how many other claims have they denied.Respectfully,Ed & ********* *******
Business Response
Date: 04/28/2025
Response
Customer Answer
Date: 05/05/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*********
Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been unable to reach our field adjuster, ****** ******* since 3/31/25. We have called several times on 3/31, 4/2, 4/4, 4/7 (myself and my wife called) and 4/10 (my wife and I called again). She does not answer her phone and does not return calls. I called the main number today, 4/10 and asked for a manager. I was told that, they do not give the manager's number to customers and a call back from Ms. ********* manager was requested and I would receive a call today. Additionally, based on the conversation I had with the customer service representative today our claims file hasn't been updated. We are still waiting for a check to be issued and the work to be completed in our home. Drywall was taken down and our ceiling remains open. We would like to have this issue resolved immediately as this has been going on since February.
Business Response
Date: 04/15/2025
Initial Complaint
Date:04/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was recently contacted by a debt collector regarding an outstanding balance of $235 tied to a policy with Homesite Insurance, policy number ********. I immediately contacted Homesite to understand the issue. After speaking with a representative, I was informed that the balance is connected to a property I have never owned.The Homesite representative advised me to submit my concern via email, which I have done, requesting that the balance be removed. However, I am extremely concerned about being held financially responsible for an insurance policy that has nothing to do with me. Homesite has not gotten back to me regarding this issue.This situation is causing undue stress and could negatively impact my credit. I am requesting that this matter be resolved promptly by removing the erroneous balance and ensuring that my name is no longer associated with this policy.Thank you for your attention to this matter.
Business Response
Date: 04/14/2025
Please see the attached response.
Thank you,

Customer Answer
Date: 04/14/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Regards,

******* ******
Initial Complaint
Date:04/03/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Auto/Homeowners Insurance through ***********. I was told they use Homesite insurance for homeowners portion after I bought auto. I prepaid $219.47.Instead of just denying me, Homestead sent out an inspector, then waited one month (0ne week before my policy was set to begin) to tell me they would cover me for one week then were dropping me because of tree branches touching my roof.When I asked to see the photos (because I had just had $4,500 worth of tree work done three months prior, they first told me "Maybe it was an old photo", then told me they don't release the photos the inspectors ******** I have a cancellation on my record after 20 years of no claims and am having a hard time finding new insurance.
Business Response
Date: 04/11/2025
Please find that the company's response has been attached. Thank you.
Customer Answer
Date: 04/19/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
***** ***** was wrong. I called Homesite as soon as I received the letter, 2/10.
She didn't say why they didn't show me photos of the alleged repairs neede.
She didn't say why her company chose to insure me for one week, then cancel me, leaving me with that on my record, rather than marking my policy as Not Eligible like she claims.

Regards,
******

Business Response
Date: 04/23/2025
Good Morning, the company's response to the customer's rebuttal has been attached. Thank you.
Customer Answer
Date: 04/25/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

I do not accept this response from the company.
Once again, ***** has just reworded her original response with no proof.
I was NOT informed I could be cancelled, but understood I could be denied for insurance based on the inspection.I was also given no details or time to correct what had to be remedied to avoid being denied, therefore the company should have to provide:
Documentation showing I was told "cancellation" (not "denied") was possible based on evaluation
Photographic evidence of alleged trees touching my roof and damaged siding
Without documentation on the companies part, it's simply their word against mine and I don't have an army of attorneys working on my behalf. However, I'm the one left with a stain on my PERFECT insurance record for over 19 years.
Once again, I want the cancellation removed from my record by Homestead.

Regards,
******
Initial Complaint
Date:03/27/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Homsite insurance has been emailed three times in the past two weeks. It was noted repeatedly that a response is expected on my concern. Please respond. I am deeply troubled by the lack of professionalism.
Customer Answer
Date: 04/07/2025
I have heard from the business, but their resolution is rejected.
Business Response
Date: 04/07/2025
Hello,
Please see attached response for ******* ********.
Thank you
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim with my home insurance Homesite company in 2023. After this they raised my home insurance up to $430 more yearly. From $1771.00 to $ ******* and now to $2834.00. In a year it went up twice. Then in 2024 stating it was due to inflations and my homes value went up. This is false there was no reason for this second yearly increase. No second claims were made. I have spoken to Homesite by phone, email and by mail and they do not respond with adequate and factual information. Unfortunately, my credit score has gone down not allowing me to find another home insurance company if not they would have been changed along time ago.
Business Response
Date: 04/04/2025
Please see the attached response.

Thank you,

Customer Answer
Date: 04/04/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
Initial Complaint
Date:03/25/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 19 2025 we had a blizzard come thru Nebraska that disabled our power grid causing the county to lose power. Ice caused power lines to fall and snapped the poles they were on. We were without power for 15 hrs causing the refrigerated and frozen contents of our household to go bad. Today 3/24/2025 we contacted progressive to file a claim with our renters insurance( policy # ********) we were denied any help as their excuse was we didn't pay the extra amount for the refrigeration stuff to be covered. We can not find this info anywhere. Everything we have ready has stated that if loss of power was from storm or lightening then its covered. The keep stating since people around us lost power that its an areal loss and not covered. The county we are in was declared a county disaster by the state of ********. I feel that things are being made up because everytime we talked to them the reasons changed.
Business Response
Date: 04/10/2025

Customer Answer
Date: 04/14/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
********
Initial Complaint
Date:03/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received a denial of coverage letter from *** Pfefferie, based on nonsensical and false allegations.Theft occurred for my home goods. Photos and videos were sent to verify the actual home furnishings that were *********. Pfefferie said that the photos and videos are stock photos and that I never had these home furnishings.She also wrote that the videos were taken in a hamburger restaurant.She also stated that the pictures and videos were taken with old iPhones 7 & iPhone ***** addition, she had my homeowners insurance policy CANCELLED based on all of these false allegations!
Business Response
Date: 03/25/2025
Please see the attached letter.
Thank you.
Customer Answer
Date: 03/25/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
Ref: File Number: CSB - 8637209
Policy #********
Claim #*************

AGAIN. The photos and videos that were uploaded and RESENT to the adjuster and the investigator are absolutely NOT Stock or fraudulent photos & videos.

Q?

So we NEVER OWNED THIS FURNITURE before the THEFT???

1) The OLD VIDEO of our household goods & furniture is
STILL ON our JUMP DRIVE TIME/Date STAMPED.

*The iPhone 12 and iPhone 12 Pro were officially released on October 2020- matches

*EXACTLY when the pictures and videos were taken.

*We no longer own that phone. It was traded in for an upgrade over 3 years ago!

*Easily verified through my phone carrier my phone carrier that I have had for
15+ years.

2) OLD PICTURES
STILL ON JUMP-DRIVE TIME & Date stamped!

The iPhone 7 and 7 Plus were originally launched on September 7, 2016.

This matches exactly when the old pictures were uploaded to the *** home listings (on public record).

We no longer have an iPhone7. It was traded in for an upgrade over 7 years ago!

*Also, EASILY verified through my phone carrier my phone carrier that I have had for
15+ years.

(We were accused in a letter dated 3/24/25 of RECENTLY using these iPhones to take fraudulent
& stock photos of fake furniture.)

3) We have the SAME FURNITURE & household goods shown IN over 40 ..10+ year old pictures that are in our current family photo album of still PHOTOS!

4) In addition , we have the SAME FURNITURE & household goods on a number of our US
GOVERNMENT detailed and itemized inventory lists.from the FEDERAL GOVERNMENT.

=>household goods & furniture that was shipped to/from-overseas for VARIOUS PCS deployments!

*********** ***** !!! Vilseck, ********- 2005!!! For example.

So the ****************** is fraudulent & has fraudulent lists of this EXACT SAME furniture & household goods too???

5)In addition,
my T-Mobile phone carrier (w/them for over 15 years) can EASILY VERIFY

that the iPhone 7 & iPhone 12 was, in fact,

TRADED IN for upgrading years ago!

We have not owned or operated those phones in YEARS!

So HOW could those phones have been recently used???

6) 2 1/2 months worth of lengthy EMAIL HISTORY of communication w/the adjuster & investigator are on permanent record. We ALWAYS responded quickly in spite of our Qs & evidence being ignored by the Homesite claims department.

7) Why would ****** & his girlfriend TAKE the trailer if it wouldnt fit on their property ???
(Homesite & ****** falsely accused us of storing our house hold goods on someone elses property (***************************************************** almost a year!)

8) On PUBLIC RECORD:

28 ****** Ln
************ ** 95589

was, in fact, some elses PRIVATE property from January 2024 to August 2024!!! In August 2024 we PURCHASED THE PROPERTY!
That is on PUBLIC RECORD.

The storage trailer WAS NEVER located on that individuals private property prior to OUR OWNERSHIP of said property.

9) Why will HOMESITE not SEND an investigator here to *****************************************************************

in order to
=>physically examine & see the jump drives with the exact SAME ORIGINAL, time & date stamped, pictures and videos?

=> physically examine and see our over 40+ family photos with the EXACT SAME household goods & furniture in them?

=>to physically examine and see the ******************s INVENTORY lists from 2005 and 2011=>of the EXACT SAME furniture & household goods?

Again,
any and all accusations of fraudulent ; stock photos & videos taken AFTER the theft

is nonsensical and reprehensible.

Homesites claims departments due diligence and attention to the facts (Pts 1-4) that have been

sent to you today will be greatly appreciated.

*We acknowledge the fact that our household goods

and furniture was not brand new when it was stolen

and that it will be depreciated.

*The theft claim, however, should be honored.

*The homeowners policy should not be canceled for felonious reasons or for any other reason.

Thank you, in advance, for your studious attention to this matter.

Sincerely,
Dr. ****** **** *******
SSgt. ******* *. Fleming
Ph: ************
Ph: ************

***Video of Household Goods and Furnishings
(See Below)
=> ICLOUD LINK

*NO ONE FROM HOMESITE Claims EVER VIEWED the ******* version of my household goods & furnishings! Sent over 1 months ago.

*NO ONE FROM HOMESITE CLAIMS EVER VIEWED the exact same video that was downloaded to the HOMESITE CLAIMS PORTAL over
2 1/2months ago!

*NO ONE EVER LOOKED at the fact that the HOMESITE portal literally ASKED for pricing ESTIMATES if the original receipts are not available!

Answer: The ESTIMATES/sources were indeed sent upon HOMESITE CLAIMS PORTAL REQUEST!

=>Almost 50% of the stolen goods are *****+ YEARS OLDthe original receipts are not available! Butthe VIDEO & other evidence (listed) are!

The original VIDEO that is on our jumpdrive IS TOO LARGE For Regular Yahoo Mail.

That inventory video was blatantly IGNORED AGAIN by Homesite Claims, ignored by the adjuster Ms. ******** ignored by the investigator & IGNORED by *** **********senior claims mgr.

Again,
Here is the iCloud link for the household goods and furnishings that were stolen.=>

**************************************************************;

Sent from iPhone 16

[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******

Business Response
Date: 03/26/2025
Please see the attached letter.
Thank you.
Customer Answer
Date: 03/27/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I received a response yesterday from *** Pfefferel. She said, I so many words, that they are considering my evidence that refutes their felonious allegations. This companys response today was simply the EXACT SAME letter response from when this company first responded. This is an Extremely insensitive and inattentive response to the actual complaint. This is another example of the dismissive behavior of this company, with regards to being honest and trustworthy towards what is actually factual and directly transparent.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
*******
Initial Complaint
Date:03/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
i have an existing policy of coverage for a property: ******** on 8/3/24 i suffered a loss to the property, a tree fell on home and damaged property. started a claim- #***********. They have drawn this claim out for months, giving me a hard time with reimbursement and getting the fair treatment a customer of 8+ years deserves. initially they offered just shy of ****** for the repair. the estimate is now at ******* dollars. they have issued payments for me to begin work. in the midst of this, another issue developed in the home creating another claim, largely due to their lack of progressing the first claim along. they sent out people to mitigate portions of the home and they in turn did not leave the home protected from seasonal elements, leading to pipes leaking. now during this time i have been displaced since november 2024. i recently received a call from progressive stating my policy coverage is due to be dropped, in the middle of these existing claims, without complete payment or resolution, due to "not occupying the home". all of which does not make sense. I called them and asked for further discussion and their answer to me was that "it is in review in underwriting and underwriting doesnt speak to anyone." this is not acceptable to a customer who has been with them for 8 years with two homes, and 3 cars all covered under their name.
Business Response
Date: 03/14/2025
Thank you for the opportunity to respond.
Initial Complaint
Date:03/13/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a claim (01-008-528498) on 1/31/2025 with my home insurance company, Homesite Insurance after a wind-driven rainstorm that flooded of the lower level of my home.The first Homesite Insurance Representative that contacted me about the claim was ***** (Phone ************). We had a recorded phone conversation in which he informed me that if the flooding had been due to a broken pipe, my deductible would be $250, but since it was a rainstorm flooding, my deductible would be $4,500. Thereafter, ***** transferred me to *** ******* (Phone ************; Email: ************************** *** ******* scheduled for the adjuster, *** ****** (Phone ************; Email: ***************************** to do the evaluation of the flood damage.*** ****** completed his evaluation and submitted his findings to *** ******** My discussions with *** ******, also recorded, were similar to what ***** explained to me.After not hearing back from *** ******* for about six days, I sent him a text message to find out the results of the adjusters evaluation. *** ******* told me that the claim was denied, and I would be getting a letter in the mail with the explanation of the claim denial.On 2/21/2025 and again on 2/24/2025, I asked *** ******* for a copy of the adjuster reports via text messages but received no response. I then called and talked to *** ******* about getting a copy of the adjusters report a few days later and he promised to provide me with the adjusters report. Until now I have not received the adjusters report from *** ********The claim denial letter that I received from *** ******* indicated that if I disagreed with the claim denial. I should contact him as soon as possible. I did contact him immediately and asked for the adjusters report to understand the grounds for the claim denial so that I can challenge the claim denial more comprehensively. *** ******* has failed to provide me with the necessary documents to allow me to challenge the claim denial.
Business Response
Date: 03/13/2025
Please see the attached.
Thank you.
Customer Answer
Date: 03/13/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******
The Business has not yet answered my complaint. They are currently investigating the matter.

Business Response
Date: 03/18/2025
As noted by our prior letter, we escalated the complaint to the appropriate business area and a response will be provided directly to the customer by 3/22/2025. To protect our customers privacy, ********************** will not provide a copy of our response to the Better Business Bureau.
Thank you.
Customer Answer
Date: 03/18/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.

FAQ

Regards,
******

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Homesite Group Incorporated is NOT a BBB Accredited Business.