Complaints

This profile includes complaints for Homesite Group Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Homesite Group Incorporated

  290 Congress St Ste 400 Boston, MA 02210-1033

• 

  Homesite Home Insurance

  PO Box 5300 Binghamton, NY 13902

• 

  Homesite Insurance

  213 Franklin Rd Woodstock, GA 30188

• 

  Homesite Home Insurance

  6141 Mid Rivers Mall Dr Saint Charles, MO 63304

• 

  Unitrin Specialty Lines Insurance

  1309 NE 7th St Ste C Grants Pass, OR 97526

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a home owners policy, however I did not take possession of the property, since then Homesite has sent the policy to collections. I sent an email with the proper paperwork showing that I did not take possession of the property. I am no in collections and Homesite is in violation of the fair credit reporting act as this debt does not exist.

  Business Response

  Date: 03/10/2025

  Please see the attached letter.

  Thank you.

• Initial Complaint

  Date:02/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***** ******* was my insurance agent. She was so incredibly rude I had to ask her to allow me to finish my sentences just so I could ask a question. Any time there was further action required i would have to call her boss or another agent to get my questions answered. ***** created multiple problems during the process to get my roof replaced dragging it out for over 4 months. She created a second claim when ***** asked her to. There was one claim and she created a second one then told me because that had happened I will be paying for it later. She sent the first check tk the correct address but somehow managed to send the second check to the wrong address. She said she got claim numbers mixed up but if she's referring to the two claims on my account that she "accidently" created both of them would have had the same address. So she just sent $5000 just out to the wrong address when I confronted her she gave me a random phone number and I had to talk to a random guy who then told me she was pretty much scamming me out of $300. Every time I spoke with her she was rude and disrespectful. I now have tons of incorrect paperwork they refuse to fix and send to me

  Business Response

  Date: 02/25/2025

  Please see the attached letter.

  Thank you.

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unlawful business practices Increase in payments for almost two years We want our insurance to remain, unless or until we get another policy We would like them sanctioned for this, as it seems to be a standard business practice We'd like to understand why they want to cancel our policy now.

  Business Response

  Date: 03/05/2025

  Please see the attached response.

  Thank you,

   

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Homesite by ************ handling of my storm damage claim (#**-005983850) for my property at **************************************. Since filing this claim, I have encountered significant delays, an incomplete investigation, and a refusal to review updated evidence, which has prevented a fair resolution.Key Issues:1.Incomplete and Inaccurate Engineering Report Used in Claim Determination Homesite relied on an engineering report that was conducted without access to key documentation, photographic evidence, and other materials that were necessary for a complete assessment.The engineering firm was not given evidence of pre-storm conditions, missing critical context regarding the damage.This report was then used as the basis for Homesites claim decision, despite missing key information.2.Refusal to Review Updated Engineering Report I obtained an independent evaluation from OZER Engineering, which conducted a full assessment using all available evidence, including photographs and videos from the time of loss.Despite this, Homesite declined to review the new report as recently as three months ago.3.Delays in Processing and Underpayment of Claim Homesite has taken an extended period to process my claim, resulting in significant financial hardship.I have experienced long gaps between responses and have not received a full explanation of why additional evidence was not ******************** & Personal Impact:Due to these ongoing delays and claim handling issues, I have experienced:Outstanding storm-related damages totaling $610,000 that remain unresolved.Over $150,000 in interest payments on repair-related debt.Lost rental income ranging from $480,000 to $720,000 due to property areas that remain unusable.

  Business Response

  Date: 02/21/2025

  Please see the attached letter.

  Thank you.

• Initial Complaint

  Date:02/20/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent a bill for a policy #******** for $954.42. This bill should have been paid by my bank, as I pay my homeowners insurance through my mortgage payments. When I contacted the bank I was told that there was a refund due to me on policy #******** that would cover the bill. Nobody from the insurance company will even speak to me about the refund. Since the bill was sent in November of 2024 I have received 3 notices from a collection agency for the bill. I am a senior living on SS only and do not have the funds available to pay the bill without the refund first. I have tried to contact the insurance company and have been told to talk to the agent for the company. The agent as well as the insurance company will NOT talk to me at all. Can you help me with this problem?

  Business Response

  Date: 02/28/2025

  Hello, 

  Please see attached response for ******* ******

  Thank you,

  Customer Answer

  Date: 03/01/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I do appreciate the gesture and understand their reasoning. I feel they owe me a better resolution because I was told that what they owe me is considerably more, at least to me, than what I owed them. After what they put me through they need to step up and pay me the refund they owe me. Thank You ******* ****** 

  Business Response

  Date: 03/07/2025

  Hello, 

  Attached is the follow up final response.

  Thank you!

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage company issued a check to Progressive in October for an insurance that was no longer active. I had another insurance policy by bamboo inApril. However, my mortgage company did not see that I had bamboo and issued Progressive a check when I found out they issued Progressive a check. called my mortgage company and they said they canceled the check in January. They did a escrow analysis on my account my mortgage went up for Februarys payment and I could not figure out why after going through all of my documents with my escrow company. They finally told me they had issued a check to Progressive by homesite which was for 1790. I asked them why they issued the check I called and had that check They said that they didnt cancel it after all. There was notes to cancel it, but they never canceled it. I reached out to Progressive andnow theyre telling me they will only give me six months back of my policy, but I was already covered under somebody else. This was not doing nor my issue. Why do I have to suffer the funds instead of get all my money back for a policy that was never supposed tobe activated. Never supposed to be given any money. I already had an insurance policy. This was a problem between my escrow company and them yet they will not refund my money to me. Theyre telling me they will only give me six months of my money back.

  Business Response

  Date: 02/21/2025

  Hello, 

  Please find the attached response to ******* ******' complaint. 

  Thank you

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  had a previous home policy with progressive and there was a lot of people whom I spoke with on the ************** and 1-800-77)-4737 continually hung up on me and refused to assist me with any of my previous home policy that i closed within less than 5 days due to they did not have the correct information listed about when my heating and plumbing was completely ********** for the past couple days they have lied caucasian older women whom stated they could not hear me . My **** wireless service.

  Business Response

  Date: 02/27/2025

  Thank you for the opportunity to respond 

• Initial Complaint

  Date:02/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is deceiving. We canceled our insurance and apparently owed $20. This is all fine except for the fact they put us in collections. We had zero correspondence, no mail, no calls nor any emails. We called a year later and they decided to tell us we owe money and are in collections. Horrible company do not use.

  Business Response

  Date: 02/21/2025

  Hello, 

  Please find the response attached in reply to ******* ********.

  Thank you

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The problem is we have been put in collections for over a year which can severely tarnish our credit. This is not ok. We got literally nothing in regards to this. Nothing from you nor from collections. No final notice or anything. Completely unacceptable.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

  Business Response

  Date: 02/26/2025

  Hello, 

  No new information was provided and the response previously provided addressed the customer's allegations. The **********************'s position remains.

  Thank you

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Again deceiving company putting in collection with zero communication. We also called two weeks ago and still have yet to receive a call back from the manager. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

   

   

• Initial Complaint

  Date:02/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've lived in my home since November 6, 2006. On April 4, 2024 I had to make a wind storm claim on my homeowners insurance because my roof got damaged. My homeowners policy in 2024 had a deductible of $2000 for wind/hail and all other covered perils the deductible was $500. My annual premium for my homeowners was $4103.00 in 2024. I also have car insurance supposedly to save money with progressive insurance since homesite insurance is also progressive insurance. Now my problem is my renewal premiums for my homeowners insurance which started again January 17, 2025. It increased $1075.00 more so now my annual total is $5178.00 when in $2024 it was $4103.00 and my deductibles were lower in 2024. Now for 2025 my deductibles went up as well so did my annual premium total. My wind/hail deductible for 2025 is $9040.00 and all other covered perilsl is $1000.00. My deductibles went up and my total annual premium went up? I called to speak to a representative to explain why did my deductibles and premium go up and I was told they were allowed to raise the insurance and that all insurance companies raised their rates. They also stated they could help and see if anything could get adjusted and when they tried the savings were less than $150.00. They also tried stated if I wanted them to try and get a quote from another provider and when it was done they stated no other provider came up in their system. I also asked if my premium went up because of my roof claim in 2024 and I was told no that it was the allowed increase that they were granted. I will attach my declarations from 2024 and 2025. My roof claim # is ********. I want my premium adjusted and my deductibles lowered to what they were in 2024 and issued a refund for the overage amount charged for the year.

  Business Response

  Date: 02/26/2025

  Please see the attached response.

  Thank you,

  Customer Answer

  Date: 02/26/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ******* And **** *****

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchasinged a ******************************* ordered a inspection of my property. Shortly thereafter they claimed I had a wood/pellet stove according to their inspection. This inspection was performed from the street. They advised that if this information was incorrect, I needed to inform them in writing. I called Homesite the same day as receiving the notice and was advised on how to proceed. I sent the requested information stating that I do not have an alternative heat source of any kind in my home. That same day they proceeded to bill my mortgage company an additional amount of $50.00 I have called numerous times and have been told they are working on this to no avail. This has been an ongoing process since 12/3/2024.

  Business Response

  Date: 02/20/2025

  Hello, 

  Please find attached the response to the complaint.

  Thank you

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; 

  I sent in a signed written statement on 12/3 no more than a hour after speaking to a customer service representative in regards to the intial notice implying that I had an alternative heat source. Homesite billed my mortgage company the same day as sending that notice on 12/3. I have since called three times maybe more for follow up and sent that signed written statement in an additional two more times.  I'm not sure where the break down is within your business but I'd be more than happy to provide all the emails and dates of the days that I have called each time having your customer service represetives tell me they have the signed statement and that they are sending it to underwriting AGAIN and it will be 14 days. That was78 days ago. I called someone back today that left me a voicemail that literally told me you guys didn't have the statement which is false, So I sent in again.  This was the second time sending it to a direct email address. I have been very patient and understanding through this whole process. I have spent valuable time trying to correct Homesites mistake. It's ridiculous how I have to badger for such a tiny refund but most importantly not wanting false information reflecting on my policy. 

  Regards,

  Crystal

   

   

  Business Response

  Date: 02/26/2025

  Hello, 

  Please find attached the follow up response to the insured's comments. 

  Thank you,