Reviews
This profile includes reviews for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 137 Customer Reviews
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Review fromRuben G.
Date: 10/08/2024
1 starRuben G.
Date: 10/08/2024
They'll cheat you out of money by: 1) Not telling you up-front that you're paying for a subscription. I thought it was just a one-time cost. I suddenly received a phone call from my bank telling me that my account had been charged. 2) When you try to cancel the subscription, they have you press one of two buttons. One button is labeled "Cancel", and the other is labeled "Cancel and Keep Records". I thought the "Cancel" button was meant for people who don't actually want to cancel, while the other option was for people who wanted to cancel. I clicked the "Cancel and Keep Records". My card was charged for an additional amount without any confirmation whatsoever.
Infotracer.com
Date: 10/09/2024
Hi *****,
Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
Our Terms of Service are also available at **************************************.Since you have also accidentally signed up for the Keep Report Access for $10.00, I have processed a refund of $29.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let us know. Have a great day ahead, and stay safe!
Sincerely,
The Infotracer.com's Support Team
Review fromEmily J
Date: 10/08/2024
1 starEmily J
Date: 10/08/2024
When I was running the free report, the site said: "Full Report will include (when available)VIN Details Vehicle Details Vehicle Specs Title Records ***************** Vehicle Owner(s)Public Records And More"So I clicked "VIEW FULL REPORT". And bought the trial subscription. Once I had the report it said I needed to buy the premium VIN report to get some of that information, it previously listed including the owners! I am disappointed by the lack of transparency.Infotracer.com
Date: 10/09/2024
Hi *****,
Im sorry you did not find the information you were looking for. Please know that all customers are welcome to run a preliminary search. The Preliminary Search accesses peoples databases to verify that the person exists in *****************, and is just a preview of the possible results available once you've subscribed to our services.
I have also looked on my end to see if I could help you get the results you may need, but I wasn't able to. It could be that the license plate might be restricted access under the Drivers Privacy Protection Act (DPPA) protection.
I can confirm that your account is canceled and I have issued a refund of $2.95 and $9.95 since we were unable to provide the information you needed. You should expect to see the amount appear in your statement within the next 35 business days.Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
The Infotracer.com's Support Team
Review fromRobert R
Date: 10/02/2024
1 starRobert R
Date: 10/02/2024
Service was lied about. Didnt provide the information or lack of, then claiming I needed to spend more money to access what was supposed to already be included. **************** hung up once they understood my issue because they had no response and knew I was right.Infotracer.com
Date: 10/03/2024
Hi ******,
Im sorry you did not find the information you were looking for; please know all customers are welcome to run a preliminary search.
The Preliminary Search accesses peoples databases to verify that the person exists in the *************, and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Drivers Privacy Protection Act (DPPA) protection.I've checked your account and can see that the call got disconnected. We tried to call back, but it was unsuccessful. Rest assured, we will do better in the future. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer SpecialistReview fromTess G
Date: 09/26/2024
1 starTess G
Date: 09/26/2024
The site doesnt work and wont even let me sign in. It charged the card even though I got a confirmation email about the cancellation. At least when a charge goes through you get to use the service. In this situation, they took my money and gave me nothing in return. This is a very sketchy site.Infotracer.com
Date: 09/27/2024
Hi Tess,
Thank you for your feedback. I've reviewed your account and can see that they last transaction you had with our company was from April. We have sent you an email on the 16th regarding your searches, and your account remained since we did not receive a response from you. If you wish to use our services again, please respond to that email so we can activate your account again.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
The Infotracer.com's Support Team
Review fromArlene M
Date: 09/19/2024
1 starArlene M
Date: 09/19/2024
This company declined my first credit card (but the charge went through acording to my statement later in the month). So I tried another credit card and it went through. So I paid twice, due to them saying "declined". Also reading through these reviews, most of them are negative. Why does this still have such a high rating? It doesn't make sense. I trusted it ebcause of the BBB rating and am very dissapointed.Infotracer.com
Date: 09/20/2024
Hi ******,
We're sorry you had a hard time signing up and paying for an account. This is not an experience we want our customers to have. We are unable to locate an account or associated transactions with the information you provided. However, we are keen to learn more and provide help where possible. Our dedicated ************* Team is available 24/7 and can be reached by phone at **************, email [email protected], or chat via our website, www.infotracer.com. Rest assured, we're here to help. We look forward to hearing from you.
Sincerely,
The Infotracer TeamReview fromCalvin M
Date: 09/08/2024
1 starCalvin M
Date: 09/08/2024
They will not honor opt out requests.After multiple requests they send an email and it says you responded to fast try later. After trying several times they block you from the site.Infotracer.com
Date: 09/10/2024
Hi ******,
Thank you for sharing your valuable feedback with us. Insights such as these allow us to improve our processes. We're sorry to hear that you were unable to send your opt-out request. We apologize for the issue with the confirmation link; however, please note that we have this confirmation process in place for security reasons to ensure the protection of your information.
We understand the importance of privacy and would like to offer our assistance in removing your information from our database. To initiate the opt-out process, please provide us with your age or date of birth, and address. This information will only be used to locate and remove the relevant report from our records. You can just respond to the email we sent you.
If there are additional questions or to discuss this further please email us at ********************** and we will be in touch as soon as possible.Sincerely,
The Infotracer.com's Support Team
Review fromBilly R
Date: 08/31/2024
3 starsBilly R
Date: 08/31/2024
So Far so Good. cost of premium report is bit high at $ 9.95. It says unlimited reports are free so why the charge? Will read the report they issue and see what's up then.Infotracer.com
Date: 09/02/2024
Hi *****,
Thank you for your feedback. We're happy you're pleased with the service so far. If you need assistance, especially with your searches, please give us a call or send an email to [email protected]. Rest assured, we're here to help.
Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice of Customer Specialist
********************
***************Review fromMelissa R
Date: 07/14/2024
1 starMelissa R
Date: 07/14/2024
They con you 2.95 charge turns into ***** then take away membership so you don't even get to use your money's worth of service. If I had to pay $24 for the month I should be able to use the service for the month you cancel my membership before I can even use the rest of my 3 weeks just because there was a dispute from PayPal that y'all want so you get to keep your money why can't I get the services scamming people out of their money and fraudulently not providing the services that you are scamming us for we pay for it why can't we get it then y'all need to be shut downInfotracer.com
Date: 07/15/2024
Hi *******,
We're sorry you were charged for the renewal of your account. I've tried to check the account under the email address you provided and it was from 3 years ago, and I do not see a charge for $24.95. I would love to check on this further, please give us a call or send an email to [email protected]. Rest assured, I'm here to help.
I look forward to hearing from you,
Lovely
Voice of Customer Specialist
********************
***************Review fromKathySeiferth
Date: 07/08/2024
1 starKathySeiferth
Date: 07/08/2024
I needed info on who owned a property. I paid the $2.95 charge for what I thought was a one time charge. I carefully read to make sure I was not signing up for a subscription because I cant afford it. My paypal is now being charged $24.95 for a subscription that I did not agree to. I did however get the subscription cancelled. I only used the service one time. Youd think they could refund my money. I guess thats how they make their money. Beware.Infotracer.com
Date: 07/09/2024
Hi ********,
We're sorry you were dissatisfied with the service. Please allow us to clarify that you purchased a 7-day Trial for $2.95 on June 27, 2024, with a monthly membership fee. Kindly note that your account was billed automatically for the monthly fee of $24.95 because no cancelation request was received before the trial period ended.
According to our data, a transaction in this account was reported as a PayPal dispute. We urge that you double-check the transaction 5LU42683FH830533X with Paypal. As much as we want to process a refund for you, a dispute has been filed, and we will no longer be able to process a refund on your behalf.
Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
********************
***************Review fromSavanna H
Date: 07/07/2024
1 starSavanna H
Date: 07/07/2024
Searched on license plate and paid the $2.95. Was charged $24.95. A week later. Contacted customer service and they say I agreed to the payment when I certainly did not. Trying to cancel the membership was nearly impossible. And they didnt have any information on the license plate anyway. This is definitely a scam and reading over these reviews I can see it has happened to many people.Infotracer.com
Date: 07/08/2024
Hi *******,
We're sorry you had a hard time canceling the account. Additionally, you can cancel by entering your account, selecting My Account, and then clicking the Cancel Subscription button under your Account Details. An email confirming the cancellation of your account will be sent to you automatically.
A PayPal dispute for the transaction ID ********** [details] 8Y673660LB002171A appears to have been submitted. After reviewing the details of your case, PayPal determined that these charges were authorized, and no refund was issued. We will uphold the decision in the dispute.
Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
********************
***************
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