Complaints

This profile includes complaints for RentGrow, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  RentGrow, Inc.

  68 Harrison Avenue Ste 605 #74213 Boston, MA 02111

  
• 

  RentGrow, Inc.

  307 Waverley Oaks Rd Waltham, MA 02452-8449

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for an apartment and rent grow gave FALSE information on my credit report causing me to be denied. They are reporting false information

  

  Business Response

  Date: 04/29/2024

  Thank you for the opportunity to respond to this complaint. RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. We understand you have been contacted by the Consumer Relations team who provided information on disputing any information on your report you believe is incorrect or incomplete. Any applicants who believe information in their screening report was incorrect or incomplete at the time they were screened can contact RentGrow anytime online at www.rentgrow.com or by calling us at ************** between 9:00 AM to 8:30 PM Eastern Standard Time, Monday through Friday, for helpful and important information, including how to quickly initiate a dispute.

• Initial Complaint

  Date:04/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for apartments that used this business as the reference for my credit profile. The business stated I had severity of a subject on my credit report. When I do not. I tried to submit a form to dispute on their website but it is not allowing me to submit the claim. I know they will try to say they can't disclose information through this complaint so that's why I'm not stating specific information. I do need contact to get this issue resolved.

  

  Business Response

  Date: 04/08/2024

  Thank you for the opportunity to respond to this complaint. RentGrows Consumer Relations team tried reaching out to you directly to discuss your concerns and is currently waiting for your response. Please note that an email with a PDF version of the dispute form can be completed and emailed back to us at **************************************** If you have any questions about the process, please feel free to call us at ************* between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. For other helpful information, you can visit www.rentgrow.com anytime.

  Customer Answer

  Date: 04/23/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  No I did that. That's not the issue. 

  

  Business Response

  Date: 04/24/2024

  RentGrows Consumer Relations team will be reaching out to you directly to discuss your concerns.If you have any other questions or concerns, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit www.rentgrow.com anytime to request a copy of your report, to submit a dispute, or for other helpful and important information.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yesterday I applied at my complex to transfer to another unit after living here for almost 2 years already. RentGrow told the leasing office that Im high risk because of severe level of charge offs I had 2 charge offs, both resolved years ago, and the total balance of the 2 was $501 according to their report. Because of this my leasing company wants me to pay a full security deposit to transfer, I asked if they just started using rentgrow in the time Ive been living here and they said no. When I initially moved in I paid the minimum deposit because nothing was wrong, now all the sudden stuff is flagging.

  

  Business Response

  Date: 04/11/2024

  Thank you for the opportunity to respond to address your concerns. We understand that your dispute was resolved, and that RentGrows Consumer Relations team contacted you about the results. RentGrow also called the property directly to notify them of the dispute results. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit www.rentgrow.com anytime for other helpful and important information.

  Customer Answer

  Date: 04/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  Trai Kouwenhoven

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am being denied housing due to information provided by RentGrow to landlords. The negative information is currently in dispute in the Clark County courts and RentGrow offers no remediation, leaving me without the ability to find housing. Their assessment that I am not a worthy renter is based on inaccurate information, and still has nothing to do with housing. I have no evictions, no late payments to any rental, no courts judgements, etc.. and the negative marks used by RentGrow are for an account unrelated to anything housing that is also six years old.

  

  Business Response

  Date: 04/03/2024

  We appreciate the opportunity to address your concerns. RentGrows Consumer Relations team processed your dispute of the records that you stated were inaccurate or incomplete as of the date of the screening and submitted that dispute to the third-party sources that provided those records. That dispute is complete and RentGrow notified you of the results. If you have concerns about the criteria used to evaluate applicants, please understand that properties (not RentGrow)are solely responsible for setting and applying these criteria.  RentGrow itself does not manage or *****************, does not set applicant eligibility criteria, and does not make rental decisions. If you have other questions or concerns or would like to submit an additional dispute, please visit us online at www.rentgrow.com at any time or call ************** to speak to a Consumer Relations representative between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday.

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *******

  Rentgrow is using information that has nothing to do with my credibility as a renter, specifically numerous accounts with one financial organization that have nothing to do with rent, and those accounts are in dispute in the court system now.  Rentgrow has no mechanism for remediating this information.  Finally, while Rentgrow may place the responsibility on the renter, renters are, in fact, using these reports as the deciding criteria for applicants.

  I have never had an eviction, never had a rental related judgement against me, never had any issues in decades of renting, and a completely unrelated issue is preventing me, via Rentgrow's actions, from finding new accommodations after my current rental was sold.

   

  

  Business Response

  Date: 04/05/2024

  We appreciate the opportunity to address your concerns once again. Please note that RentGrow reports consumer information, such as credit history information, from one or more of the three nationwide credit bureaus (Experian, TransUnion, or Equifax). All applicant qualification criteria are set, and all decisions are made, by the property where you applied, not RentGrow. We understand that your dispute has now been resolved and that RentGrows Consumer Relations team contacted you and the property to which you applied about the results. To protect consumer privacy,RentGrow does not publicly discuss dispute details, but if you have additional questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit www.rentgrow.com anytime for other helpful and important information.

• Initial Complaint

  Date:03/28/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date Of Report March 16 2024 Subject: Complaint Regarding Inaccurate Credit Reporting and Resulting Apartment Rental Denial Dear Better Business Bureau,I am writing to file a complaint against RentGrow, a company that provides credit screening services to landlords. I am a resident of ********** and recently applied to rent an apartment in ***********. Unfortunately, my application was rejected due to inaccurate information on my credit report.The Problem:A previous landlord reported erroneous information to Experian, a consumer credit reporting agency.RentGrow uses data from Experian, and based on this inaccurate information, they provided a negative report to my potential new landlord.This resulted in the rejection of my application, causing me significant financial hardship and emotional distress.My Actions:I have disputed the inaccurate information with RentGrow.However, their investigation is claimed to take up to 30 days, which I cannot afford to wait.I have provided RentGrow with documentation proving the disputed information is incorrect, including:Proof of payment for the amount in question.Accurate lease information from my previous landlord.The Impact:Due to the delay and inaccurate report, I am currently homeless.I have resorted to temporary accommodation in hotels or even my office because of the denied application.Since many landlords rely on RentGrow for credit screening, future applications might be denied based on this inaccurate data.My Request:I kindly request the Better Business Bureau to intervene on my behalf and expedite a resolution with RentGrow. I urge them to:Remove the inaccurate information in my report.Update my report by deleting the incorrect information as soon as possible.Send me a Copy of my corrected rentgrow report Thank you for your time and assistance in resolving this matter. I look forward to your prompt response.Sincerely,

  

  Business Response

  Date: 04/03/2024

  Thank you for sharing your concerns with us. We understand RentGrows Consumer Relations team contacted you directly, and that they confirmed your dispute has been forwarded to Experians RentBureau for investigation. (Please note that RentBureau and RentGrow have no affiliation, despite the similar sounding names.) RentGrow will be in touch with you as soon as we hear from RentBureau. Although RentGrow cannot control how quickly RentBureau completes its investigation, we will help make sure RentBureau does their job within the time limits required by law. We are also here to answer any questions you may have about the process. Again, RentGrow will be in touch as soon as we hear from RentBureau, but if you have any questions about the process please feel free to call us at ************** between 9:00 AM to 8:30 PM Eastern Time,Monday through Friday. For other helpful information, you can visit www.rentgrow.com anytime.

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********************

   

   

  Customer Answer

  Date: 04/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Dear Better Business Bureau (BBB),
  I am writing to dispute inaccurate information on my RentGrow report. I have already contacted RentGrow and provided them with all the necessary documentation to support my dispute.
  While RentGrow investigates the issue with Experian's RentBureau, I request the removal of the inaccurate information from my report. Keeping this information on my file is a violation of the Fair Credit Reporting Act (FCRA) and is causing me significant financial and emotional distress.
  The inaccurate information has hindered my ability to secure housing, potentially leading to homelessness.
  I have attached my current RentGrow report highlighting the incorrect information. I kindly request you to intervene and ensure this information is removed as soon as possible.
  Thank you for your time and assistance.
  Sincerely,

• Initial Complaint

  Date:03/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The amount I paid the business thats all

  

  Business Response

  Date: 03/25/2024

  Thank you for the opportunity to respond to this complaint. We understand that you were able to speak with a RentGrow representative, who explained that RentGrow does not process payments from applicants. Rather, RentGrow provides information about rental applicants that property owners and managers (RentGrows customers) can use to help make decisions about rental applicants. RentGrow itself does not rent properties, does not set applicant qualification criteria, and does not make any rental decisions. If you have additional questions, you can always visit www.rentgrow.com for helpful and important information about your screening report, how to quickly initiate a dispute, and more. Thank you again for the opportunity to respond.

• Initial Complaint

  Date:03/15/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rentgrow *** is reporting to Leasing offices that I have a severe charge off from ******************* when in fact I have paid ******************* in full

  

  Business Response

  Date: 03/18/2024

  Thank you for the opportunity to address your concerns. We submitted a dispute on your behalf with the credit bureau that reported this information to RentGrow. We understand that the RentGrow Consumer Relations team has been in touch with you directly, but to confirm, your dispute was resolved and RentGrow notified both you and the property where you applied of the results. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit www.rentgrow.com anytime for other helpful and important information. 

  Customer Answer

  Date: 03/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The response that rentgrow has provided is simply not true. I have contacted the property that I applied for and they have not received any form of contact from rentgrow in my regard stating that my dispute has been resolved. I also have not received any contact from rentgrow stating that my dispute has been resolved. I contacted rentgrow by phone and they advised me that the response they have provided us (myself and Bbb) was never sent out.
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

  

  Business Response

  Date: 03/25/2024

  We apologize for the confusion. Please note that your dispute is in progress and the Consumer Relations team will reach out directly with results.

  Customer Answer

  Date: 03/25/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  All I need these Rentgrow people to do is email the leasing office stating that I've paid the severe charge offs that previously showed up on my report. Im currently homeless and would like get off the street as soon as possible. A single email is all I'm asking for 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *********

   

   

• Initial Complaint

  Date:03/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hope this email finds you well. I am writing to you with a heavy heart and a great deal of frustration regarding a critical issue that has been significantly affecting my life. It pertains to the erroneous civic records that Rent Grow reports, specifically regarding an address where I have NEVER lived. This situation is causing severe difficulties in my search for an apartment, and I request your immediate assistance in resolving this matter.For context, I have been actively searching for a new apartment for personal reasons, and it has been a challenging journey. Despite my efforts, I have encountered numerous rejections and setbacks in securing a place to live. After a thorough investigation, I discovered that Rent Grow reports an address entirely unfamiliar to me as part of my civic records.The address in question, ***********************, has never been my residence. I have never lived there nor have any associations with it. It is distressing to see this misinformation on my record, especially considering its impact on my ability to find suitable housing. Each time I apply for an apartment, this erroneous information leads to denials and skepticism from landlords and property managers.This situation has caused me immense stress and anxiety, not to mention the wasted time and effort in fruitless apartment searches. As someone who values their reputation and integrity, it is deeply troubling to be misrepresented in this manner. Moreover, it is unfair that I am being penalized for information that is inaccurate and out of my control.I kindly request Rent Grow to take immediate action to rectify this error and remove the erroneous address from my civic records. I implore you to prioritize this matter and expedite the process as much as possible. My livelihood and peace of mind depend on it, and I cannot afford further delays or complications.Please resolve this issue as soon as possible.

  

  Business Response

  Date: 03/15/2024

  Thank you for reaching out. We understand RentGrows Consumer Relations team has been in contact with you directly, and that your dispute is currently in progress. The Consumer Relations team will contact you with additional information when your dispute is resolved. Please note,RentGrow obtains consumer information, including civil court records, from consumer reporting agencies and other data sources, then provides tenant screening reports to property owners and managers, who set applicant qualification criteria and make rental decisions. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday, and you can always visit www.rentgrow.com anytime for other helpful and important information.

  Customer Answer

  Date: 03/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I would like Rent Grow to resolve my case before closing it, they have to revise the response they gave ********** and remove the civic record from the report, I have sent them all the evidence they requested. I have not heard back from them so I will close the case here once I hear back from them. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Rose

   

   

  

  Business Response

  Date: 03/27/2024

  Thank you for sharing your concerns with us once again. We understand that your dispute has been resolved and that RentGrows Consumer Relations team has been in touch about the results. RentGrow has also notified the property to which you applied of the results. If you have any other questions, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday or visit www.rentgrow.com anytime for other helpful and important information.

  Customer Answer

  Date: 03/27/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  Despite providing ample evidence, they reiterated the same response. I am requesting the removal of the rejection as the *** lacks verification that the individual mentioned in the case is indeed me. Have you personally verified that the person involved matches my identity? I submitted all necessary documentation, yet the promised research was not conducted; instead, I was directed to a third-party company. I require evidence that the information being reported is accurate.
  

  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  

  
  FAQ
  
  Regards,

  Rose

   

   

• Initial Complaint

  Date:03/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied to an apartment that uses Rentgrow as a 3rd party vendor to check background. The report contained inaccurate information, from how high my credit line is to my rental history. But what concerned me the most was that the Rentgrow report said that I lacked sufficient rental history, which was required at 2 years. I have rented for the past 11 years, 9 years at one complex and even listed the address. As a result I was told I had to meet additional requirements, including paying a higher security deposit. So I filed a dispute on the website and then they wrote back a boilerplate response that included this text: Dispute unclear. We cannot tell what you are trying to dispute. Please resubmit your dispute and clearly indicate what you are disputing or contact the RentGrow Consumer Relations team to provide additional information.Disputed information not reported by RentGrow. Your dispute cannot be processed because the information you are disputing was not included on the screening report prepared by RentGrow. If you believe someone is reporting information about you that is incorrect or incomplete, you may wish to contact them directly.They had a list of 7 + reasons why my dispute couldn't be processed. They obviously didn't look at my dispute, don't try to report accurate information and I believe it's illegal to do so. I want them to fix my report and also stop illegally reporting false information on their reports.

  

  Business Response

  Date: 03/21/2024

  Thank you for the opportunity to respond to this complaint. We understand you have been in touch with RentGrows Consumer Relations team but that your dispute could not be processed because RentGrow is not reporting the information you want to dispute. If you believe a different consumer reporting agency is reporting information about you that is incorrect or incomplete, you may wish to contact them directly. Please bear in mind that RentGrow reports consumer information,such as credit history information, from one or more of the three nationwide credit bureaus and that RentGrow itself does not manage or *****************,set applicant eligibility requirements, or make rental decisions. If you have any other questions about your RentGrow screening report, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday,and you can always visit www.rentgrow.com anytime for other helpful and important information.

• Initial Complaint

  Date:03/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 4 2024 I applied to a ****************************** and they were not honest about their credit report for rent grow, neither was rent grow, as one any pull on credit shows up on credit report, noting this agency used somekinda unethical reporting as they do not show up on any of my three credit agencies reports as any kinda pull! Nothing! Then they put a serious charge off, for a 5000 dollar charge off, the words seriously charged off, and the word use more than one charge off, as I dont have more than one charge off, and then they have the nerve to call me after reporting them to BBB and your company needs to hold this crooked place responsible for their unethical tactics.So where did they get my information, they even reported my social security number is not mine! That full of bull. I got this number in ******** at birth.They need to get their company together or stop reporting unethically, they never pulled any report, so you should be asking them where they got their information at?

  

  Business Response

  Date: 03/14/2024

  Thank you for sharing your concerns with us once again.RentGrow's Consumer Relations team has attempted to reach you multiple times by phone and email to address your concerns and answer any questions. As previously explained, RentGrow reports consumer information, such as credit history information, from one or more of the three nationwide credit bureaus (Experian, TransUnion, or Equifax). All applicant qualification criteria are set, and all decisions are made, by the property where you applied, not RentGrow.If you wish to initiate a dispute of any information on your tenant screening report that you believe was inaccurate or incomplete as of the date you were screened, please call us at ************** between 9:00 AM to 8:30 PM Eastern Time, Monday through Friday. You can also visit www.rentgrow.com anytime to submit a dispute or for other helpful and important information.