Customer ReviewsforStaples, Inc.

I went to Staples to pick up a printing job that had been completed by two very helpful and knowledgeable young ladies. My order was perfect. Then I needed to grab a couple more things. When I arrived at the cash register there wasnt anyone else in line. Three employees: **** -older white man, ****** -middle aged white man, and an older white lady who had her gray hair covering her name tag. The three of them stood there by the gift cards talking for literally 5 minutes before either of them would bother to check me out. They each looked at me several times but didnt move. I didnt say a word to them, as I was trying to keep my composure and remain calm. So, I picked up my phone and dialed the staples customer service line and it was really loud on the phone. I guess they heard the call and **** decided to walk over to check me out. At this time, the older lady and ****** also went behind the counter to help a white man that had just walked up. As a black woman, I have been treated this way before. But I am tired of it and will now call it out each and every time.Listen, I literally grew up in *************, this is my home. There is no place for prejudice here. If Staples as a company hires and allows these types of people to be the face of their company then something is wrong and needs to change. Every customer has the same color money: green. The color of my skin should not determine how I as a customer will be treated. And its too bad because I had such a wonderful experience with the ladies at the copy center. And to end the visit with those three at the front register is just disheartening. Do better.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the described experience. Staples and the customer have been in touch. We take this matter very seriously and will do a full internal investigation and then address this based on our findings to avoid a similar experience for anyone in the future.

Horrible experience with Staples.com. Placed an order on 7/1/24 with a posted delivery date of 7/3. Their CS group over the next week gave me 6 different delivery dates and all were missed. They kept on putting in replacement orders (5) and always failed to deliver. Excuses like "loaded on wrong truck" "incorrect shipping address" which was correct all along. The product is still on their site and they know they can't deliver so this will happen to another person. Staples is now a terrible company to buy from. I highly recommend going elsewhere.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. Staples and the customer have been in touch. The customer shared more details, that ********************** will use to research further and address this based on our research to avoid a similar situation in the future.  

I log on Staples website to purchase a ink cartridge on July 5th. It was 30% off on line and I noticed pick up in store option in on hour. I called store 177, on ********************************************************************I shop in this store since 1992 and I have staples reward number. The salesperson told me they have the item and I will get the same discount 30% in store. I drove to the store and the manager told me that I can buy the item without discount, online sales are different. I can still order the product online and get it on Tuesday. I returned 6 empty cartridges and purchase the item since I planed to use it on the weekend. I called the customer service to resolve the issue next day. The agent who answer had static in her phone. She couldn't fix her phone and I hang up. She called me back and the phone connection was bad. I politely advised her to fix her phone before calling back. I did not get any call. I am very upset with the salesperson in store and with the customer service help. No discount.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. The customer and ********************** have come to an agreement and a return for return of Easy rewards points was set up. The points will go back to the customer's account within 24 - 48 hours of the item being returned to the inventory at our warehouse level. A coupon to match the price difference between online and the in-store purchase was released as well

So they took so long for customer service and the lady kept bucking her eyes at us and I felt unwanted

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. Staples has attempted to contact the customer by email twice and did not get a response. To assist further and address this appropriately we were hoping to get more information from the customer. Without the requested information we will not be able to take further action. We are willing to continue to help the customer as soon as we get a response

I am fed up with Staples. I have tried endlessly to get them to credit my account when I make purchases and when I turn in ink cartridges for rewards, yet they never show up on my account. Every single time I have to call customer service and explain what and when and then go over my receipt(s) and they credit me. But even then they assure me it won't happen again and it is all straightened out. It happened again this month and I am done with this company. It is a scam in my opinion. Also, when I went to the store today, half the shelves were empty. I thought they were perhaps closing. And they had only one cashier during a busy Saturday. I asked the young man why they had so many empty shelves and just mumbled, "not sure." That's it. I am giving my business to Amazon and HP for my office and ink supply needs. I'm done with Staples.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. We have been in touch with the customer and discussed our new Easy rewards Program. We have provided the points that were missing for his ink recycling. 

A 10 **** box of paper currently being sold for $54.90 on line at Staples is being sold for $85.11 on an Autoship program. Luckily I caught the scam before it shipped. I think any reasonable person would only agree to an Autoship program with the intention that the Autoship price would be a discount from the normal price.This same item is being sold $45.99 at Office Depot.Intentional misrepresentation is fraud. Not clever business practice. Shame on you Staples. You just lost a customer dating back to over 20 years ago.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. I explained pricing differences in the most recent two orders. and provided options for different papers at a lower cost. The suggested paper is slightly thinner and not as bright compared to the original paper ordered. 

Do NOT buy the Asurion furniture protection plan that they offer as it is useless. I bought a Staples Emerge ****** Gaming Chair in February of this year. I sit in this chair for less than 3 hours a day (3-4 days a week) and the seams are already ripping on the seat.So, I get with Asurion to file a claim, but I am told they will not cover it as the chair is under manufacture warranty. So with that being said, I spent money on a 3 year protection plan that is useless because the chair has a 7 year warranty. So I get with Staples Product Brand Support and now I have to wait over a month to get a replacement seat. I just hope no more of the chair begins to rip in the time it takes to get the replacement seat.

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples apologizes for the inconvenience. Staples and the customer have been in touch. ********************** arranged for our warranty team to send a refund check by mail to cover the cost of the warranty. The check will arrive in 7 - 10 business days 

This is regarding * Store 0879 in *************. There is a lack of customer service at this location. The person running the print shop refused to make a few copies for me because she said she had 24 orders on backlog. The only reason I was asking her to make a few copies for me which wouldve taken less than two minutes, is because the copy machines had a difficult time reading credit cards when you slide the credit card through. Instead, they wanted me to buy a gift card for the store to make my copies. Its the little things that matter. Dont bother with this store, ***** office down the road as well as Office Depot are both more than willing to help.

Staples apologizes for the inconvenience. We have been in touch with the customer and will use this as a learning experience to avoid a similar issue in the future

I went to Staples on 03/26/24 to print flyers for my business and I waited for Two hours to get help . One of the associates was told to finalize my order instead she went to take care of returns for 20 people and then she decided to help me with a nasty and derogatory language. Another customer in the store notice all of this and asked to go with her to complain to the manager. The manager asked us to write statements about the incident. Then The manager send me to place my order with the same associate by then the Woman is at her worst behavior towards me , so I tell her that is pretty obvious that she doesnt want to help me . The manager, notice that I was leaving the store and took care of my order and delivered the product . I felt so humiliated I was crying. What a horrible experience. Staples needs to put everyone back in training in that store . I expect to be reimbursed for all my time and trouble dealing with the worst customer service ever!!!All I got so far is apologies, from the manager and corporate. An Apology does not cut it when Your Store Discriminates against Spanish people, and Women that clean house for a living, like I do . It has been Two days since the event and I do not get a refund. Unbelievable!!!!Staples spent so much time in the I Saw the sing commercials but I think they really need to look into why their ****************** Store sales are in the crapper unlike other Staples in Westchester County. I do not wish for anyone to go through the same horrible Experience. Please, sometido something about this. I am thankful for the Woman that like an ***** appears from nowhere and decided to take her time to speak up for me .

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Apologized to the customer for the experience. Advised we addressed the issue internally and to make things right for the customer she was provided $500 worth of printing for $150.

I placed a one hour order and 2 hours later the service rep tells me that one hour orders don't mean they are ready in an hour. The website explicitly says otherwise. Totally misleading. *******************************************************************************

Staples is truly sorry that this occurred and someone from our Customer Relations is going to be in contact shortly.

Staples has apologized to the customer for this issue and confirmed she was able to purchase the item in the store and the manager offered a discount.

She advised her concerns were specifically with the information on Staples.com promising an order in an hour or less and advised by a chat rep that this was incorrect.

We have issued an order for the same item at no charge as a goodwill gesture and will ensure her concerns are addressed.