Business ProfileforAudi Shrewsbury

Dear Customer Relations,I am writing to urgently address an unresolved issue regarding the warranty coverage of my recently purchased 2020 *** X5 from your dealership. I am deeply concerned about the need for more adherence to the agreed-upon warranty terms.Shortly after the purchase, I experienced a malfunction with the vehicle's ambient lighting. As you know, this detracts from the vehicle's premium feel and poses significant safety concerns. In addition, impaired driver visibility and orientation at night could lead to accidents. I brought the car to *** of **************** for diagnosis and repair, assuming the Limited Used Vehicle Warranty and Allstate Complete Protection Platinum Plus would cover it. The service department told me that the warranty would not cover the repairs because ambient lighting issues are not considered safety concerns, with no explanation. The refusal to honor the warranty agreement is not just disappointing; it is profoundly disheartening and undermines my trust in your dealership. This experience feels particularly dismissive and may reflect a broader issue of inadequate service, highlighted by unclear communication and unmet commitments.With utmost urgency, I request my issue be re-evaluated and that the dealership uphold the warranty coverage as promised. It is imperative to note that I last had the vehicle 30 days ago, and the problem was identified less than a week after purchase. This is not merely about repairing the ambient lighting; it's about ensuring my rights as a consumer are respected, maintaining the integrity of the warranty agreement, and preventing any potential disruptions to my business operations due to a faulty vehicle.I look forward to your swift response and a satisfactory resolution to this matter, as I believe in the dealership's commitment to customer satisfaction.Sincerely,*********************,