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Find a Location

Peter Pan Bus Lines, Inc. has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforPeter Pan Bus Lines, Inc.

    Bus Lines
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.53/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/27/1967

    Years in Business: 91

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    According to information provided by this company, it offers bus line services, as well as charter rentals, college and corporate shuttle bus services, bus repair and maintenance, package shipping services, and motorcoach services.

    Business Details

    This is a multi-location business.

    Find a Location

    Peter Pan Bus Lines, Inc. has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1 Peter Pan Way Union Station Suite 300, Springfield, MA 01103
      BBB File Opened:
      6/27/1953
      Years in Business:
      91
      Business Started:
      4/10/1933
      Business Incorporated:
      1/1/1951
      Accredited Since:
      1/27/1967
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 47341 for this business, issued by Department of Telecommunications and Energy

      These agencies may include:

      Department of Telecommunications and Energy

      One South Station

      Boston MA 02110

      (800) 392-6066

      https://www.mass.gov/dte

      BBB records show a license number of US DOT 55327 for this business, issued by U.S. Department of Transportation

      These agencies may include:

      U.S. Department of Transportation

      1200 New Jersey Ave SE

      Washington DC 20590

      (202) 366-4000

      https://www.dot.gov

      Type of Entity:
      Corporation
      Business Management
      • Ms. Danielle Veronesi, Senior Director of Marketing
      • Ms. Emily Potter, Customer Service Specialist
      Contact Information

      Principal

      • Ms. Danielle Veronesi, Senior Director of Marketing

      Customer Contact

      • Ms. Danielle Veronesi, Senior Director of Marketing
      Additional Contact Information

      Website Addresses

      Customer Complaints

      26 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/08/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I receive Peter Pan Bus rewards and every time you complete a trip with Peter Pan, you earn "perks" (one dollar) that you can accumulate and apply towards a future booking. I attempted to purchase a ticket tonight with my $5 of accumulated perks and I attempted six different times, three times on my smart phone and three times on my computer. Each time the booking failed. When I deselected the option to use my perks, I was able to complete my booking. Peter Pan notoriously miscalculates perks and often shows that you have no perks, so for them to withhold rewards that I have rightfully earned feels criminal. They have zero customer service available to address these issues so customers just have to take it.
      Read More

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Denise P

      1 star

      04/27/2024

      Dispatcher Leez (short, oriental woman) made a poor judgement call for the 10:45 am.bus leaving out of gate 75 to turn around and return back to terminal 35 minutes into the departure from PABT. The bus driver was not contacted until we were well on our way. She, the dispatcher, rude and unapologetic. .During my wait period there were NO announcements made or a dispatcher giving directions on the bus level between 9:50-10:;45 am. It is unfair for the timely passengers, who have commitments based on their original scheduled arrival time, to be inconvenienced. How do you compensate those who missed their flight or connecting bus?

      Local BBB

      BBB Serving Central and Western MA and Northeastern CT

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