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Business Profile

Adjustable Beds

Easy Rest Adjustable Sleep Systems

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adjustable Beds.

Complaints

This profile includes complaints for Easy Rest Adjustable Sleep Systems's headquarters and its corporate-owned locations. To view all corporate locations, see

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Easy Rest Adjustable Sleep Systems has 10 locations, listed below.

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    Customer Complaints Summary

    • 191 total complaints in the last 3 years.
    • 21 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/29/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Been trying to reach this company thru several numbers and emails on there site about a motor failed with life time warranty phones just hang up instantly and no response to any emails

    • Initial Complaint

      Date:03/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Easy Rest sent a high-pressure sales associate to a low-income senior housing facility and took advantage of my mother, a senior who has a very limited income. Several times she said she wanted to consult me before purchasing and he kept pressuring her and telling her how good of a deal it was and only available this one time and talked her into signing the paperwork on the spot. After it arrived and she found it was not comfortable and did not work for her she tried to return it and found out there are no returns and no trial period, all sales final. She asked an attorney who volunteers with the group on occasion and was advised to "just top paying" but my mother does not feel that is appropriate. She only recently told me about the situation as she is embarrassed, feels shame, and taken advantage of. This is a despicable business practice that takes advantage of our seniors. She is still paying, but that means that she cannot afford other necessities and goes without frequently. If this happened to my mother, I'm sure it's happening elsewhere. I can provide amounts and paperwork, but I don't have them with me today.

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Mattress on my barely 2 year old easy rest adjustable bed is broke. Tried to contact customer service via phone numbers provided. All numbers are diconnected. I'm wanting someone to contact me

    • Initial Complaint

      Date:03/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased two king size beds from easy rest and happy with them! But one needs the mattress replaced to extra firm mattress like the other one has on it. We have not been able to get a hold of anyone at all the numbers given !

    • Initial Complaint

      Date:03/20/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is ********* ***** I am a 72 Year old elderly women . I use easy rest to help me get in my bed . The bed has stoped working . I’ve tried calling this company and cannot get through . I am still within my warranty . I really need someone to come out and help me with my bed . I spent over $5,000 for this bed please help . Thank you

    • Initial Complaint

      Date:03/14/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02/11/2023 I purchased this adjustable sleep system on this date and on the 20th of February 2024 the rail that makes the bed go up and down bent and now the bed will not go down all the way. I started calling the company on the 20th of February and the only thing that is stated when I call is the call cannot be completed at this time and to try your call later. I have a warranty on this bed and parts and want my bed fixed. It was not installed until 03/01/2023

    • Initial Complaint

      Date:02/22/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The bed was not used very much but already one base is not working. We are trying to locate someone to come look at it and fix it. They don't answer ANY of their toll free or local numbers. Terrible business.

    • Initial Complaint

      Date:01/30/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned split King sheets and Mattress heating pad. They instructed (Jeff ******) me to return the items and they would send me the replacement items. The returned items were mailed in November. I have not heard from the company since. No one answers theit phone. I called multiple numbers. Customer service at (###-###-####), support ###-###-####, ###-###-#### and Corporate at ###-###-####. Are they still in business.

    • Initial Complaint

      Date:01/19/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Cannot contact business about poor service

      Customer Answer

      Date: 02/19/2024

      Just a big thank you for helping…????

    • Initial Complaint

      Date:01/18/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an Easy Rest Adjustable System with a wired remote on 12/16/2016. The remote or motor on the bed recently stopped functioning. I have a lifetime warranty on the motor. I have tried calling the customer support number (800) 523-5383, contact phone number (800) 768-3178 and the main number (800) 677-8200 several times but no one answers. I don’t know if the company is still in business or not. I just want some one from the company to contact me to arrange for a technician to come and assess and/or make the necessary repairs.

    Easy Rest Adjustable Sleep Systems is NOT a BBB Accredited Business.

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