Adjustable Beds
Easy Rest Adjustable Sleep SystemsHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Adjustable Beds.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I get about 25 calls a week!! Stop Calling Me!!Business response
10/31/2022
Business Response /* (1000, 5, 2022/10/05) */ The above number has been placed on our Do Not Call List. It takes 3 business days to cycle through the system. We apologize for the inconvenience.Initial Complaint
09/22/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I receive several phone calls a day displaying Easy Rest Adj on the phone call. Each time I block the number, a new one appears. I do not want to receive any more phone calls from this company. Here is one of the numbers: ************ ******, **Business response
10/27/2022
Business Response /* (1000, 5, 2022/09/23) */ We have placed the phone number in the complaint on our Do Not Call List. It takes up to 72 hours to cycle the phone number through the system. If the phone number in the complaint is not the number being called, then we need the phone number they want added to the DNC. The calls are not blocked by name, but by phone number.Initial Complaint
06/26/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I filled out some type of sweepstake form to win a ease rest bed and made the mistake of putting My phone number on it . From then to now I have been getting phone calls asking Me how would I sleep . I have asked asked them to put Me on there do not call list and please do not call Me again .Business response
07/17/2022
Business Response /* (1000, 5, 2022/06/28) */ We need the phone number this individual is being called on. Area code and complete phone number. We have tried searching in our data base but do not have a **** ***** that lives at the address in the complaint filed. For us to properly place someone on the DNC we need the phone number we are actually calling.Initial Complaint
05/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Phone complaint taken by BBB staff JS: The business came out to the consumer's home on Wednesday, May 18, 2022. The consumer was to receive a free pillow when she watched a video. Consumer watched half the video and told the Sales Representative she did not want to watch anymore as she had seen the video before and it did not have any new information regarding their products. The sales representative would not provide the consumer with the authorization code for the free pillow. ÂBusiness response
06/12/2022
Business Response /* (1000, 5, 2022/05/24) */ Our pillow offer clearly states "You will be eligible to receive a free Memory Foam Contour Neck pillow for taking a look and completing an in-home presentation". Since Ms. ****** did not complete the presentation as she states in her complaint, she is not eligible for the free pillow.Initial Complaint
04/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Purchased the split California king bed (with everything) removable pillow top with zipper in November, 7-10 days for delivery. Didn't deliver until February. Repeatedly called customer service about the problems, 1) frames won't stay together 2) mattresses won't stay on the frame, move apart, leave a space between 3) no removable pillow top (say now they don't make them anymore, and haven't for a year Pryor to my purchase, I was not informed until the second time I called about it 4) heating pad is made of a slick material causing the sheets to come off ( after putting the sheets back 3 times in one night I took it off . I was getting no help from them so I canceled auto pay and told them why, that got the customer service to call me , I told them again the problems I was having. They said they would send (non-slip mattress pads) I received 2-3x5' non-slip rug pads. I do not like the bed, the service, it is a bad system. And I want them to take it back. Wouldn't let me add refund to resolution part.Initial Complaint
03/23/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have continued to request my number to be removed from their sales calls. I did not sign up to get calls or advertising calls from them. I keep blocking the different numbers that call me weekly about an adjustable bed offer. Please!! Please remove my number. It is harrasment.Business response
04/06/2022
Business Response /* (1000, 5, 2022/03/28) */ During the period of December 2021 - March 23, 2022 we contacted the consumer 9 times. On 6 of those occasions the consumer picked up the phone and without responding hung up. The other 2 times she informed us she was not interested. At no point until March 23, 2022 did she say to place her on the Do Not Call List. Consumers phone number was taken out of our system on March 23, 2022. It takes up to 72 hours so at this point, the consumer should not be contacted now that she has been asked to be removed.Initial Complaint
03/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Please see attached complaint received from the consumer.Business response
05/09/2022
Business Response /* (1000, 22, 2022/04/18) */ ***Document Attached***
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
194 total complaints in the last 3 years.
29 complaints closed in the last 12 months.