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Initial Complaint
01/04/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Phone calls nonstop daily starting at 8am and at least 3x or more per day for many months, perhaps even a year with constant calls. We never answer. Our answering machine is turned on but they never leave any messages. We think some of the numbers could be fraud, there are so many different phone numbers calling from the same company with slightly different ID name. I have 6 different phone numbers for them so far.
Business response
01/04/2024
Phone number has been added to our do not call list.
Our dialer system has been down since 12/29/23 so no calls could have come from our company since 12/30/23.
Initial Complaint
12/19/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Calling several times a day from different numbers I have blocked and asked to be removed from there calling list.
Business response
12/20/2023

The phone number listed in the complaint has been added to our Do-Not-Call List.
Please allow three business days for the number to Cycle through our system for the calls to stop.

We apologize for the inconvenience.
Initial Complaint
12/15/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Easy Rest will not stop calling me, its been months. I've asked them to stop and take me off calling. I block them and they just call from different numbers every time. Prob spoofing. I'm seriously about to get a lawyer and file harassment suit against them if this isn't resolved.
Business response
12/15/2023
The phone number listed in the complaint has been added to our Do-Not-Call List.
Please allow three business days for the number to Cycle through our system for the calls to stop.

We apologize for the inconvenience.
Initial Complaint
12/14/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company calls and I have asked them to stop. I tell them to take me off their call list. Over and over they call all day and some after 8:00pm. This is now harassment and needs to stop.
Business response
12/14/2023
The phone number referenced in above has been added to our DNC.
Plese allow three (3) business days for the number to cycle through our system and the calls will stop.
We apologize for the inconvenience.
Initial Complaint
12/11/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Easy Rest Beds have been harassing me for months. I have blocked every number they have called me from but they keep getting new numbers and keep calling. I get 2 or 3 calls every day. I just want them to stop. They have my home and cell number and I have yelled at them to stop but I think they are robot calls. Please help
Business response
12/11/2023
The phone number listed in the complaint has been added to our do not call list.
Please allow three (3) Business Days for the number to cycle through our system and the calls will stop.
We apologize for the inconvenience.

Customer response
12/19/2023
I don't know why this case was closed, they are still calling and I got 3 phone calls today. They are harassing me all the time early and late. I just want them to stop.
Business response
12/20/2023
The last phone call we show to this phone number was on 12/09/2023 at ****** ****
Phone number was placed on DNC on 12/11/2023 at individual's request.
By 12/15/2023 no further calls should have been received.

Customer response
12/20/2023

Complaint: ********

I am rejecting this response because: I had 4 calls yesterday to my home phone from **** **** 2 in the morning and one in the afternoon.?

Sincerely,

******** *****
Initial Complaint
12/08/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Since September 9th, I've been getting phone calls from Er Systems. They leave no voice message, and I've tried to ignore them in the hopes they believe the number is unused but clearly they are not budging. I want them to stop blowing up my phone with their calls. I even attempted to block their numbers but they end up calling me again on a new number they acquire. I want them to stop harassing me immediately. I don't want their business. I also want them to stop selling my information and giving it to their other associate businesses as I've received tons of phone calls from Er Bedding, Er Adjustables, and more recently from Easy Rest almost every single day. I have provided a few examples of how many times they call my phone in the documentation uploads.
Business response
12/08/2023

The phone number referenced in the complaint has been added to our DNC.
Please allow three (3) business days for the number to cycle through our system and the calls will stop.
We apologize for the inconvenience.

Customer response
12/13/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
11/21/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I'm filing this complaint on behalf of my grandmother, her phone number is listed in this complaint. This business has been calling her repeatedly, sometimes daily, at 8:15 in the morning, despite several requests from us to be added to the Do Not Call list and being told that this number was added. Just to ask if she had received their mailing with the information on how to enter a sweepstakes, which is a completely pointless phone call. It is bordering on harassment, and taking advantage of the elderly. I would like to actually and permanently have the number listed here be added to their Do Not Call list.
Business response
11/22/2023
The phone number listed in the complaint has been added to our DNC. Please allow three (3) Business days for the number to cycle through our system and the calls will stop.
We apologize for any inconvenience.
Bureau response
11/22/2023
Anne ******

**** *****

Dear Anne ******:

This message is in regard to your complaint submitted on 11/21/2023 against Easy Rest Adjustable Sleep Systems. Your complaint was assigned ID *********
BBB has received a formal response from Easy Rest Adjustable Sleep Systems. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####

MESSAGE FROM BUSINESS:

The phone number listed in the complaint has been added to our DNC. Please allow three (3) Business days for the number to cycle through our system and the calls will stop.
We apologize for any inconvenience.
Customer response
11/22/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* *nd find that this resolution is satisfactory to me.

Sincerely,

Anne ******
Bureau response
11/22/2023
Ruth *****
Easy Rest Adjustable Sleep Systems
**** ** ******** ****** *********** ** *****

Dear Ruth *****:

This message is in regard to a complaint submitted to BBB about your business on 11/21/2023 by Anne ******. This complaint was assigned ID *********

BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.

If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.

Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####

MESSAGE:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

Anne ******
Bureau response
11/22/2023
Anne ******

* ** *****

Dear Anne ******,

This message is regarding Complaint ID * ********* Easy Rest Adjustable Sleep Systems

Thank you for using BBB Serving Greater Maryland to assist you in the resolution of your complaint. If you were pleased with the free service you received, you might consider a tax-deductible donation to the BBB Maryland Foundation.

Your BBB® is a leader in providing a variety of educational outreach programs to help prevent members of our community from becoming victims of untrustworthy transactions and scams. Below is a brief sample of the many free services your BBB provides to the Maryland community:

* BBB Shred Day: Did you know Maryland ranks 9th in the country for Identity Theft victims? BBB Serving Greater Maryland provides free annual document shredding to all Maryland residents to help fight this rising statistic.

* BBB Military LINE: Military members and their families are a favorite target of scam artists and unscrupulous businesses. BBB Serving Greater Maryland partners with Ft. Meade, Aberdeen Proving Ground and other military resources to offer educational programs to keep our service members protected and informed.

* BBB Outsmarting Investment Fraud: Most people are familiar the words' Ponzi scheme's or shell company's;, but may not know how identify them. BBB has partnered with FINRA (Financial Industry Regulatory Authority) to educate Maryland residents & senior citizens about the psychology of fraudsters and the tactics used to swindle life savings

Your tax-deductible donation will help ensure these services continue to be provided to your local community.

Follow the link below to make a secure online donation:

****************

If you would prefer to donate by check, please make checks payable to the "BBB Educational Foundation" and send via postal mail to:

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Attn: BBB Maryland Foundation

502 S. Sharp St., Ste 1200

Baltimore, MD 21201

The BBB Maryland Foundation is a 501 (c) 3 charitable organization funded solely through donations and receives no state or federal money. Our federal ID number is 52-1276325. Your time and consideration is greatly appreciated!

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
Initial Complaint
11/21/2023
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
A minimum of 3-6 calls throughout the day are coming in after I have picked up the calls from "Easy Rest" "ER Adjustables" and "ER systems". I told them to remove me from their list and stop calling mid-year - so about May - June 2023 and the calls persist and almost have increased with frequency. They never leave a message and just won't stop calling. This is disruptive to the point where they even called before 6 am one time.
Bureau response
11/22/2023
Tracey ****
***** *** ** ** **** *** ********* *****

Dear Tracey ****:

This message is in regard to your complaint submitted on 11/20/2023 against Easy Rest Adjustable Sleep Systems. Your complaint was assigned ID *********

BBB has received a formal response from Easy Rest Adjustable Sleep Systems. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####

MESSAGE FROM BUSINESS:

The Phone number listed in the complaint is not being called by Easy Rest.
If there is another number, we would need the number being called including area code.

Bureau response
11/27/2023
Ruth *****
Easy Rest Adjustable Sleep Systems **** ** ******** ****** ********** ** *****

Re: ID * ******** - Tracey ****

Dear Ruth *****:

Thank you for your recent response to Tracey ****. We have not yet heard from the consumer and are closing this case as answered.

Following our usual procedure, BBB notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. Unfortunately, the consumer has not notified our office if they are satisfied. BBB has determined that your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your BBB Business Profile as: "Answered - The Business addressed the issues within the complaint, but the consumer did not accept the response, OR BBB has not heard back from the consumer as to their satisfaction."

The text of your response may be publicly posted on BBB's website. BBB reserves the right to not post in accordance with BBB policy, and we may edit your response to protect privacy rights and to remove inappropriate language.

In the event the consumer contacts BBB again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
Bureau response
11/27/2023
Tracey ****
***** *** ** ** **** *** ****** ** *****

Re: ID * ********* Easy Rest Adjustable Sleep Systems

Dear Tracey ****,

We have not received your response to confirm this complaint has been resolved. Therefore, this complaint has been closed and will appear in the company's BBB Business Profile as: “Answered- BBB has not heard back from the consumer as to their satisfaction with the business's response.”

Please know that BBB is always available to discuss your case and review additional information. Thank you for using BBB's Marketplace Services.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####
Initial Complaint
11/17/2023
Complaint Type:
Sales and Advertising Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Multiple calls from different phone numbers with no one on other end of the line. I block daily, but they continue to call. I’m aware that others have suffered and taken the same steps. Please force this company to clean its marketing procedures up!
Business response
11/17/2023
Tell us The phone number listed in the complaint has been added to our Do-Not-Call List.
Please allow three business days for the number to Cycle through our system for the calls to stop.

For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to “Place you on their Do-Not Call List”

The phrase “Place me on your Do Not Call List” or “Take me off your calling list” instructs the caller you do not want to be called.

We apologize for the inconvenience.
Bureau response
11/21/2023
Anton ****
*** **** ** ********** *****

Dear Anton ****:

This message is in regard to your complaint submitted on 11/15/2023 against Easy Rest Adjustable Sleep Systems. Your complaint was assigned ID *********

BBB has received a formal response from Easy Rest Adjustable Sleep Systems. We ask that you review the response and understand that BBB is here to assist both parties in reaching a fair and reasonable resolution.

Please review their response to your complaint and advise us of your position in the matter within 5 calendar days. If we do not hear back from you, BBB will assume you are satisfied and will close your complaint as answered.

Please be sure to indicate whether the business' response is satisfactory or not and how you would like to proceed in this matter.

If you received this complaint via Postal Mail, you may respond online using the link below or respond by mail using the address above.
To access/respond to this complaint online:
Go to: ****************
Enter the following code: **************

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####

MESSAGE FROM BUSINESS:

Tell us The phone number listed in the complaint has been added to our Do-Not-Call List.
Please allow three business days for the number to Cycle through our system for the calls to stop.

For future reference on any calls from any company you do not want, instead of blocking the call answer the call and specifically state for the company to “Place you on their Do-Not Call List”

The phrase “Place me on your Do Not Call List” or “Take me off your calling list” instructs the caller you do not want to be called.

We apologize for the inconvenience.
Customer response
11/21/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Sincerely,

Anton ****
Bureau response
11/21/2023
Ruth *****
Easy Rest Adjustable Sleep Systems
**** ** ******** ****** *********** ** *****

Dear Ruth *****:

This message is in regard to a complaint submitted to BBB about your business on 11/15/2023 by Anton ****. This complaint was assigned ID *********

BBB would like to thank you for your cooperation and response to the above-referenced consumer's complaint. After forwarding the consumer your response, the consumer notified our office the matter is resolved. Therefore we have closed this case accordingly.

If you have any questions, however, we are happy to assist you. Thank you for your cooperation in this matter and for your support of our self-regulatory goal.

Each year, millions of consumers contact BBB for pre-purchase information, and your response to this dispute will assist your future customers with making valuable purchasing decisions.

Sincerely,

Heather ******
Dispute Resolution Specialist
*************************
Phone: ###-###-####

MESSAGE:

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

Anton ****
Initial Complaint
11/17/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Please help me!! I purchased the adjustable bed from this company 8 months ago, and ever since I purchased and started using the bed it’s been making my back pains even worse. I’m a 67 year old woman who has sciatic nerve pain in my lower back, and I was approached by a recruiter from the company who knocked on my door and started informing me about the company and the benefits of the adjustable bed. I informed them of my back condition and they told me the adjustable bed would help relieve my sciatica pain. Well, $5000 and 8 months later my back is in even worse condition than before I purchased the bed!!! I’m barely able to get out of bed and need assistance from my family. My daughter’s even slept in my bed a few times and complained about her own back hurting afterwards. I’m paying these people $150/month and I’m NOT satisfied with this bed at all. Then, when I actually reached out to the company about this issue..they told me that I need to “turn the bed over” every 6 months. That’s ridiculous, and I’m an elderly woman. I can’t turn over the bed on my own, and it’s not going to make anything better by just turning over the bed back to back every 6 months. I can’t continue to keep paying on a bed that’s causing more damage and harm to my body more than helping and relieving pain. I deserve to be reimbursed/refunded if not all, adleast partial of what I paid for the bed. I shouldn’t have to deal with a bed that not only put a dent in my wallet, but also is causing my sciatica nerve to become worse..
Business response
12/15/2023
Ms. ******** purchased her bed May 9, 2022 ( 19 months ago ) not 8 months ago....Our customer service department already spoke to the customer and dealing with her directly.

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