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Complaint Details
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Initial Complaint
09/27/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I have a safe deposit box with the ****, ** Branch of TD Bank. I have been trying to access my box since the bank's temporary closure after hurricane *** on September 1st. For the past few weeks the bank has been telling me that they are awaiting authorization from the city (Lodi) to allow safe deposit box customers entry to access their boxes. I contacted the *************** and they said they have absolutely nothing to do with the closure of the bank. The bank is not giving me any time frame for when It will allow me access. I am urgent need of my documents from my box and no one is resolving this issue for me. I am confused as to why the bank would say It's awaiting authorization from the city when that is not the case. I am getting the run around from the bank and would like to access my box and get my belongings from It. Please help me solve this problem, It is extremely time sensitive.
Business response
10/07/2021
Hello. Please see the attached letter. Thank youInitial Complaint
09/24/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Sir/Madam: I seek your assistance in recovering funds which were erroneously deducted from my account in February of this year. Both my Bank (Chase) and I have reached out to TD Bank in an effort to resolve the matter (see copies enclosed). But have received no response. Therefore, I kindly request that the BBB reach out to TD Bank and request that the $120.00 be refunded to my account. The BBB has been instrumental in the past helping to resolve issues that have arisen and I thank you kindly for any assistance you may offerBusiness response
10/04/2021
Good day. Please see the attached letter. Thank youInitial Complaint
09/24/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
Someone used my banking information to send them money through my bank account through zelle. I contacted TD bank and change my account number and debit card. They never reimburse my money back into my account. I keep contacting the bank they keep ignoring the situation. I never authorize to send money. TD bank customer service is horrible and I will never used this bank again. I never received a text message to my phone about any fraud alert. I feel very unsafe dealing with this bank.Business response
10/04/2021
Good day. Please see the attached letter. Thank you.Initial Complaint
09/23/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Here is my problem,I opened an account in TD bank branch, they suddenly closed my account without notice while I still have balance in it.However, I called them many times, and request for the check send it back to me so I could deposit to my other bank account.Yet, I never received the check from them, and I tried to call them again few times that they keep saying their system is down.I do this complaint to try to avoid a huge bank take over money from individual and i would need my balance back from my bank accountBusiness response
10/01/2021
Good day. Please see the attached letter. Thank you.Initial Complaint
09/23/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased concery tickets and the concert was cancelled. Ticketmaster refunded my money to TD Bank but it has never been credited to my account. When I went to my branch I was told that they were unable to locate my money and I would need to "eat" the over $3000 loss by the branch manager. I was then told to complete a dispute form to locate the money. I was told to wait **** business days for a business days for a response. After not receiving one, I called and was then told by the manager that the time frame for the dispute was over. Ticketmaster clearly provided proof that they returned the money to my bank but they need to return it to me. I would like this refunded so I do not escalate this issue further.Business response
10/01/2021
Good day. Please see the attached letter. Thank you.Initial Complaint
09/22/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I'm on the august 31st 2021 TD bank led a charge of ******* go through my account which did not have enough funds to cover the account to begin with They let the charge come From a card that was canceled due to My purse being stolen 2 months prior I faxed them on the 1st of September the 7th of September and the 15th of September. The email that is attached to this The dispute number is RCQRSTVJ01G5252. I am Travel health care worker working with covid who's stays in a hotel and has to pay weekly because of this I'm at risk of losing my job in my contract because I can't pay for where I'm staying at because of this they let everything bounce my life insurance my car insurance my phone **** my phone **** because of thisBusiness response
10/01/2021
Hello. Please see the attached letter. Thank youInitial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have called this company numerous times regarding my dispute. Today I was transferred to 5 different people and was told my dispute was closed. I do not owe this company any money! I returned the furniture and signed for a full refund. I paid off my balance and closed the account. I was billed for something I know nothing about nor advised I owed. The store manager advised me a full refund. Everytime I call TD customer service I get a different story and NO HELP. I do not owe this company any money.Business response
10/01/2021
Good day. Please see the attached letter. Thank youCustomer response
10/01/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Customer response
10/04/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am rejecting this offer. This is completely unacceptable. The store manager advised me NO DELIVERY FEE would be charged due to the drivers refusing to take the items after I was told they would even if the furniture did not fit. I asked the store manager if I would be able to return it if it didn't fit he said yes. The delivery fee was waived because they refused to take it back and the new dresser NEVER CAME. I sent emails and texted the damages and was advised when they come for the bed they will bring the new dresser. I signed the paper work for a full refund. I paid for the couch, I paid my balance off 4/5 with no balance. They added that fee on their own because I refused to exchange for something else without my knowledge. I paid off this card with no bbalance. I had a credit score of 740 and because if your company and the disrespect, adding a fee and then late fees on top of it all. I spent days upon days calling this company. I live in brooklyn and spent so much time driving back to the store when no one called me back. This is unacceptable. I now have to pay credit repair to fight for me all because of this company adding a fee behind my back. I paid my balance and closed this card for this reason.
Business response
10/14/2021
Good day. Please see the attached letter. Thank you.Customer response
10/14/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
This is unacceptable and unfair to me! I went in the store and spoke with the store manager who advised me the total amount will be refunded for my inconvenience. The driver refused to take it back after i was advised they would. I asked repeatedly if i would be able to return this if it did not fit, and i was told yes... I guess just to get a sale. This is not my problem! I paid off my final balance on April 5th. I signed the receipt showing my final balance after a full refund was told it was going back to the card. I am not accepting nothing less, this is not right! Your company has messed up my credit BIG time after having a score of 740. I sent the receipt that was signed for the full amount. You are mentioning information that has nothing to do with the fact this store billed me for a deliver charge behind my back and with late fees & interest caused this entire problem. I am a paralegal and if this has to go to court so be it. I SIGNED FOR THE FULL TOTAL TO BE REFUNDED AND I PAID OFF MY BALANCE.
Initial Complaint
09/21/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On the 31st of August a levy processing fee in the amount of $125 was taken from my account. When I came to notice the transaction I contacted TD and was told there was a levy placed on my account and that they couldn't reveal who the creditor was. This has impaired my ability to pay for my tuition, rent and school books. After multiple calls and trips to various branches in Miami, I've been given the same story that they can't reveal who it is. All they can share is there is a levy. I've spoken with lawyers who have not been able to find any court cases or judgments made against me. My report from the credit bureau shows all my debts to be paid and up to date. I'm deeply disappointed and hurt by what TD has done to my life this past month. I'm on the verge of being kicked out of school because of TD's actions.Business response
10/01/2021
Good day. Please see the attached letter. Thank you
Initial Complaint
09/21/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I made a deposit of 540 on 9/13. It does not show in my account as credit. Called customer service, also talked to Leesburg branch representative. They are unable to help. Everyone is giving run around and contact each other. I am really fed up with this situation. I also have a receipt for this transaction.Business response
09/30/2021
Hello. Please see the attached letter. Thank you.Initial Complaint
09/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
My credit card was closed on September 10 and my credit score dropped 30 points due to this. I called the customer service line and asked what happened they said the card was closed due to inactivity. I asked why I was not notified and they stated that I shouldve been notified with a letter in the mail. I then asked them to tell me when they sent this letter and they responded that they have no record of notifying me although I shouldve been notified on the closure. They also stated that the letter may not have been sent due to Covid. They refused to reinstate my card so now I just have to take the hit on my credit score even though I was never notified. I wouldnt be surprised if you looked into the statistics and found that only people of color had their cards close without notification. Seems to be a trend in this country to kick the pocs while theyre down.Business response
09/27/2021
Hello, please see the attached letter. Thank you.
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1,749 total complaints in the last 3 years.
626 complaints closed in the last 12 months.