Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned a pair of Uggs and got credit (size not fit). However, when I placed a new order, I wasn't allowed to use my credit. Intead, StockX charged my ****** automatically. I contacted customer service right after I placed the order, and the StockX refused to adjust my order. I contacted ****** to stop the payment as I really wanted to apply my credit so that I don't have to deal with StockX anymore, StockX suspended my account. I am unable to find a phone number on their customer service page, and there isn't an email to contact either. Their online chat isn't working despite my numerous attempts (Monday Feb 3 9:54 AM).

  

  Business Response

  Date: 02/16/2025

  Hello, thank you for reaching out. Looking closer into this matter. We do see that we have processed a complete refund on this order despite this chargeback and you should have access to your funds. Please continue to reach out to customer service if there is anything else we can assist with. Again, we apologize for the inconvenience and appreciate your patience.

• Initial Complaint

  Date:02/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  StockX and its delivery partners have failed to refund me for item that werent securely delivered, I do not have the items and StockX has refused to supply me with a refund or the items. I have been charged a full price for items totaling roughly 260 usd

  

  Business Response

  Date: 02/16/2025

  Hello ******, thank you for reaching out. We apologize for the inconvenience regarding this matter. We do find that you already have 1 claim on your account and find that you are attempting to file claims for 3 of the 4 purchases. We are sorry for any inconvenience as the carrier does not cover theft and we show that you were already provided a one-time accommodation to that policy previously already this year. We can not continue to file any claims for refunds on further orders for the reason of theft. If you continue to have these types of complications we ask that you purchase Xpress shipping and choose to have your item held with the carrier for pick up. Again, we apologize for the inconvenience if you have any additional question please continue to reach out to customer service and we will be sure to follow up as soon as possible. 

• Initial Complaint

  Date:02/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello hi so I submitted a deletion request to StockX multiple times and they refuse to delete my accounts under the email ************************* and ******************** This is absolutely ridiculous and they should delete your account and personal information asap. I submitted a request a while ago and they still have yet to delete the accounts.

  

  Business Response

  Date: 03/03/2025

  Hey Muhammad,

  Thanks for reaching out. There is no information popping up for the emails provided - ( **************************** , ************************************ ) in our system so they have either already been deleted or never existed in the first place. We can confirm the account under ************************************************* has been deleted as well.

  Please use this link in the future if you need any further deletion requests - **************************************************

  Thanks

   

• Initial Complaint

  Date:02/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1, 2**5, I was logged into my Stockx account. I was looking thru my listings for sale when I received a notification that one of my listings was sold. When I looked at which listing this was, it was for a ****** 5 Moonlight Size 8 order #**-NF1PEPTKEP. It showed a sold price of $170. I was shocked as my last price listed for this sneaker was $257. I immediately tried contacting customer support and of course, they are not available. This is the second time this has happened to me and I am not happy.

  

  Business Response

  Date: 02/21/2025

  Hey ****, 

  Thanks for reaching out regarding your sale of the Jordan 5 Retro Moonlight (2021) (SIZE: 8) for Order 02-NF1PEPTKEP. We're very sorry to hear about this situation. 

  After reviewing the order, it appears that the Ask for this item was updated on January 31. The Ask was then matched to a Bid on February 1. Our records indicate that the item was confirmed to sell for $170 USD, and after a fees a payout of $149.70 was issued to your payout method in your Hyperwallet account. If you believe this was incorrect, please reach out to our **************** team and provide a screenshot of the "Ask" confirmation sent to your email address associated to your StockX account. They will be able to review and assist you further from there. 

  We appreciate you bringing this to our attention and look forward to getting this resolved for you soon. 

  Thanks! 

  Customer Answer

  Date: 02/21/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  I was never sent an email stating that the price of the sneaker was the same as the ask. The ask was changed automatically without me doing anything. This is the second time this has happened to me. I did reach out to customer support and never heard back from them. I ask, that you continue to investigate this and help me resolve this issue. 
  
  Regards,
  
  **** *******

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order Number: ******** Item Purchased: Supreme Maradona Soccer Jersey Multicolor Purchase Date: 1/21/25 Amount Charged: $150.81 I am writing to express my outrage over StockXs blatant bait-and-switch tactics regarding my recent order. I was automatically charged for an order after my bid was accepted for a Supreme Jersey and was charged in full, only to later be informed that the item could not be fulfilled. The jersey was supposed to ship within 3 days but it never did and StockX failed to ever contact me or give an update so I finally reached out them on 1/27/25. Their response was just to cancel my order and issue an unsatisfactory and unfair $15 coupon. This is completely unacceptable, deceptive, and reeks of fraudulent business practices.StockX had no problem taking my money immediately, yet failed to fulfill my order. If the item was not available, I should have never been charged in the first place. Instead, I was misled into believing I was securing my purchase, only to be left without the item I paid for. The *** declined to provide me with a ***lacement jersey for the original price that I paid. StockX wants to force me to pay for money for the item instead of fairly matching the $150.81 price that I paid or issuing a larger discount code such as $50. They are penalizing me as a buyer by allowing a seller to not fulfill an order. A refund and paltry $15 coupon isn't sufficient and fails to rectify this issue.

  

  Business Response

  Date: 02/10/2025

  Hey *****, 

  Thanks for reaching out regarding your recent purchase of the Supreme Maradona Soccer Jersey Multicolor (SIZE: M) on Order 71902830, we're very sorry to hear the order was unable to be fulfilled. 

  After reviewing the order, it does look like the Seller was unable to fulfill the order as originally agreed upon due to logistical issues with the shipping carrier. We sincerely apologize for the inconvenience and understand this is not the desired outcome for any order placed on StockX. As a result, a full refund was issued to your original payment method on 1/27 and a $15 discount towards any future purchase was issued to you. If you would still like this item, we recommend placing another bid for your desired price or repurchasing the item at the next Seller's lowest ask. 

  If you have any questions or concerns regarding this process, please feel free to reach out to our **************** team and they will be happy to assist you further. 

  Thanks! 

• Initial Complaint

  Date:01/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered shoes from StockX in our normal size. They are too small. They will not make an exchange because we did not create aguest account. I have since created an account, and they wont link it. All we want is a replacement in the correct size.

  

  Business Response

  Date: 02/05/2025

  Hi ****, 

  We're sorry to hear your order #**-GFNVKLQ81J **** LeBron Witness 7 White Black Metallic Silver Size 7.5 didn't fit as expected. We understand how disappointing this must have been and can understand your wish to return for a different size. Unfortunately, guest checkout purchases are final sale, meaning they are ineligible for a possible return for credit or our No Fee Resale Option. You can find information on our Return Policy FAQ here: *****************************************************************************************. Please note that prior to clicking confirmation of purchase, the checkout page prior will state that the purchase is final sale, to which buyers can back out of should they not agree with the terms. However, after confirming the purchase, the purchase is final and creating a registered account will not bypass our policy. We do, however, encourage you to sell the item on your StockX account should you no longer wish to keep the item. You may even create a profit and sell it for more than you originally purchased. You can find more information on our selling process here: *********************************************. We're sorry we're unable to provide you with the resolution you hoped, but we hope we were able to provide clarification on our return process. We apologize for the inconvenience. If you have further questions, you can reach out to us via contact form here:  *******************************************. Thank you. 

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of the purchase was 12/20/24 for ****** Fear size 6. I called customer service to replace size. I was told I was within the time frame to ship item back and that I would receive refund on my credit card. I returned item and purchased a replacement size for a higher price. I did not receive credit on my credit card and called back spoke with **** and Senior Leader ****** who said they cannot process refunds and only store credits are applied. I have asked for someone higher to call me because I need a refund to my account because I am not purchasing another pair of shoes. This is bad business and I if I was told incorrect information then it needs to be corrected. I am.okay with refund less the shipping cost which is $167.26

  

  Business Response

  Date: 02/05/2025

  Hi *******, 

  We're sorry to hear that your item didn't fit for order #******** and that the return process wasn't as expected. We listened to your phone conversation with the agent who assist you with your return and agree that it was not clear that you would receive a return for credit, not a refund. Please rest assured that the agent has been coached to avoid reoccurrence. We have also gone ahead and deactivated the credit on your account and provided you with a full refund of 182.21 USD. This should be reflected to your original payment method in 3-5 business days, depending on your financial institution. Please note that, in the future, if you are not satisfied with your purchase, such as the fit was not as expected or if you simply changed your mind, these types of reasons are only eligible for a return for credit. Should you receive something wrong with your order (damaged item, received the wrong order, etc.) we still stand behind every order with our Buyer Promise for a full refund. Again, we apologize for the confusion and inconvenience this has caused. You can find information on our Return Policy here: *****************************************************************************************. If you have any other questions, you can reach out to us via our contact form here: *******************************************. Thank you. 

  Customer Answer

  Date: 02/08/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******* ******

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hi, so I sell shoes on Stockx platform. as for the order ******** and ********, I drop off the package at ***, the shipping label was provide by Stockx. But the package was lost, Stockx refuse to open an investigation. This means I can't get the payout. So after I reach out to Stockx, they told me I need verify my identity at first. I don't want do this, because this is involved my personal information. there is no relevant between my info and the business, like I am not selling my info to Stockx. they are unreasonable,

  

  Business Response

  Date: 02/04/2025

  Hey thank  you for reaching out. We apologize for the inconvenience regarding this matter. Regarding your sales we understand that you shipped the item but because its third party it does not say, yet it has been shipped. In order to proceed with your request, we would need for you to provide me a copy or picture of the drop-off receipt with our *** tracking numbers on it. A SMS text or email confirmation should work just as well as long as it is an official receipt and not a screenshot from the *** tracker. We also asked you to fill out persona which you choice not to fill out for that reason we were unable to further assist. If you have any additional questions or concerns please continue to reach out to customer service and we will be sure to follow up as soon as possible. 

• Initial Complaint

  Date:01/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order was placed on 12/13/24 for a pair of Men's size 8.5 **** KD 15 Psychic Purple basketball shoes. Order number ********. I received the order on 1/8/25. Upon opening the box I immediately discovered that the shoes were **** KD 15 **'s. The ** designation is a different version designed for outdoor play. The description of the shoe I purchased did not state that it was an **. I immediately contacted support to let them know. I received the following response "We have thoroughly reviewed our records and confirmed that since the style code (DM1054 500) on the shoebox matches with the one listed on our platform, this means that the system will not allow us to open the return unfortunately." It appears that looking at only the style code creates an issue when the code is the same for a standard KD 15 shoe and a KD 15 ** shoe. The item description should state if the shoe is an **. When searching StockX, I found several listings that include "**" in the item description. Since the listing I purchased did NOT contain **, and I received an ** shoe, it was falsely advertised. I have contacted StockX via chat support, email, and phone. StockX claims they have a buyer promise that will provide support for buyers should they make a mistake. They clearly made a mistake by failing to verify the ** designation of the shoe.

  

  Business Response

  Date: 02/13/2025

  Hi *****, 

  We're sorry to hear you didn't receive the desired style code for the item you received for your purchase #********. We understand how frustrating this must be for you as you were expecting a different version of the item. We understand that some of our product pages will separate the ** version and designate it on various product pages. However, depending on the product page, we also include other versions and accept different style codes of the item which can be seen in our "Product Details" section when you scroll down on the product page. In this case, the product details display both style code DM1054-500 and DC1975-500 are acceptable for this listing. For product pages with multiple style codes, the seller is able to send any of the listed style codes and buyers are unable to designate a desired style code at this time. We apologize for the inconvenience. 

  Regarding returns for this item, unfortunately, the correct item was sent to you as both style codes are applicable for the product you purchased and is, therefore, ineligible for our Buyer Promise return for a full refund. In addition, only select items are eligible for a return for credit. Please note that, at checkout prior to confirming your purchase, you were notified that this purchase would be final sale which means it would be ineligible for a return for credit. You can find our return policy FAQ here: ***************************************************************************************** and our terms in Section 8: Buyer Obligations: ******************************************;

  However, by using our No Fee Resale feature, you can resell your item on the marketplace within 90 days of delivery, and well take care of the selling fees! This means no transaction, processing, or shipping fees, so you can earn more money back than with traditional selling. For more information, visit our FAQ: ************************************************************************;

  We sincerely apologize if this isn't the desired solution for you, but we hope that our alternative solution was helpful and that we were able to provide more clarification on our returns process. If you have any other questions, please contact us via our contact form here: *******************************************. Thank you. 

• Initial Complaint

  Date:01/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered new balance 9060 rain cloud grey size 12. The shoe is bigger than my usual size so i had to request a return. I dropped the package off on 12/6/24 at my small local drop off location in *********. A couple days later i checked the tracking and it was stuck in ****** **. I called *** who recommended contacting the seller to initiate a claim. I emailed stockx as they don't have a live person to talk to and proceeded to get run around. They asked for drop off receipt which the small town drop off couldn't provide but they tracked the package, and it was picked up and, in the system, transported to ******, which is definitive prooof that it was dropped off. Then i get an email that the shipment arrived, followed by an email that the return was rejected. I emailed them again. They said that there was no movement and that it never left the drop off location. I checked again and confirmed that it left the drop off location and was transported to a hub in ****** to be sorted for further transportation. The package is lost or stolen. I cannot submit a claim because i am not the shipper. Stock has to do this, and they keep giving me excuses as to why they can't. I simply want them to start a claim so i can be reimbursed. This shouldn't be so hard.

  

  Business Response

  Date: 01/27/2025

  Hello ******, thak you for reaching out. We apologize for the inconvenience regarding this matter. At this time we are unable to claim this item as it never left the facility where the item was dropped off.  We ask that you continue to reach out to support and customer service will continue to follow up as soon as possible. Again, we apologize for the inconvenience and we appreciate your patience.

  Customer Answer

  Date: 01/30/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  I did reach out numerous times to the drop off facility. They confirmed that it was picked up and the tracking number confirms this in their computer . The tracking number says it was transported to a facility in ******. I never went to ******. It was taken there by the *** truck. It hasnt moved. Therefore it is lost or stolen. I can not make a claim with *** because I didnt make the return label. StockX has to do this.  To me this seems like a run around since StockX got their money. Yet they use *** which supports lost or stolen items yet StockX is too lazy to make a claim for a customer that up until now has been a regular customer. Check the the tracking number it is in ******, not where I dropped it off. 
  Regards,
  
  ****** ******

  

  Business Response

  Date: 02/18/2025

  Hey ******,

  We're sorry to hear about the inconvenience with your returned package. After looking into this further for you, we will be able to make an exception and process your full refund today. Please allow 2-3 business days to see these funds reflected back in your original payment method.

  We're sorry it took this long but we hope this is now resolved for you. If you need anything else, please reach out to our customer service team at ****************************************************.

  Thanks

  Customer Answer

  Date: 02/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** ******