ComplaintsforStockX

• Initial Complaint

  08/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sold a new pair of sneakers on their app for $1130. They claim the sneakers were worn (they were not, they were brand new sneakers). I have sold sneakers on their website before. StockX claimed they were worn JUST so they could charge me 15% which is $169.50! THEY SCAMMED ME FOR THIS MONEY. These sneakers were brand new. I know they use these tactics to scam people.

  

  Business response

  09/05/2024

  Hey ******,

  We're sorry to hear that your sale failed verification at StockX due to signs of use. We went ahead and sent back this pair via ***** which was delivered to your address on file.

  Due to the chargeback on file regarding the penalty fee, we can no longer take action on this and will have to wait until the dispute is worked. Please reach out to our support team at stockx.com/contact if you need any further assistance.

  Thanks

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On August 4th , 2024 ..I sent StockX a small silver Telfar bag priced at 215 . After taxes and seller fees i wouldve received ****** . On August 7th the company StockX emailed me stating I have failed verification and they are suspending my account charging me 40 dollars and sending back my item to me . I was very confused baffled and really disappointed. I reviewed the details as to how this verification was concluded . They state the bag they received did not match up with the market product and basically it was counterfeit. This was a falsified statement that was baseless because i knew for a fact i sent them in a real bag from telfar global . I sent in photos and receipts from the company. They didnt want to believe me they kept repeating theirselves with no proof . Kept giving me the impression that i was attempting fraud. StockX sent me back an item on 8/10 . When i received it . The box i had sent was taken . The duster bag was replaced with a fake . And the big factor here the actual bag i had sent was gone and swapped out for a fake . *** relentlessly tried to communicate with this scam company but they just copy their email and say the same thing repeatedly until you grow tired and give up. Im not giving up because i have seen a plethora and multitude of complaints similar to my situation about this company . I dont understand how they are just getting away with scamming and committing fraud to get their customers items and sell it and return a fake . This scheme must end here . I will be the last victim in a situation like this . This company will not last the end of the year playing with people like this .

  

  Business response

  09/05/2024

  Hey ******,

  We're sorry to hear that your item failed verification at StockX. We confirmed with our team that the bag that we received at StockX was the same bag that we sent back to you. This item was delivered back to your address on file on 8/10. Our decision will stand firm here.

  If you need anything else, please reach out to our support team at stockx.com/contact.

  Thanks

  Customer response

  09/05/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *****************

• Initial Complaint

  08/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a text message from my bank on July 31. 2024, that $799.17 was being processed from Stockxx #*************, I have never paid that much money for anything, since I receive Social security Disability. I never heard of that company until seeing it on my bank account. There is no customer service or fax number. This is a fraud transaction, I want them to pay my money back. They some how got my debit card number only, but I haven't paid my rent or other bills yet can you please help me.? I have emails I sent.

  

  Business response

  09/05/2024

  Hey ***,

  We're sorry to hear this unrecognized charge. Unfortunately, we were unable to locate your StockX account under the email provided. Please reach out to our support team at stockx.com/contact with the email used on your account as well as a screenshot of this charge and they will be able to investigate further.

  Thanks

• Initial Complaint

  08/03/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  the company will not delete my account the email that's associated with the account is said to be compromised while the account is in use and online assistant decided to send me false links to deleting my account which resulted in me coming to report such a thing theirs no customer support contact info

  

  Business response

  08/27/2024

  Hey Daiwou,

  Please follow the steps in this FAQ to delete your account - ************************************************************************************************************

  If you need any additional information, feel free to reach out to our support team at stockx.com/contact.

  Thanks

• Initial Complaint

  07/29/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On July 1st, I sold an article of clothing on StockX. On July 5th, it arrived at StockX for verification. After more than a week of the transaction not progressing, and then suddenly seeing a "canceled" status on the transaction with no explanation given, I proactively reached out to customer service, who told me the item failed verification. While this obviously came as a shock because the item is authentic and was purchased from a reputable retailer, I expected StockX to simply return the item to me. StockX created a return shipping label. After another week with no shipping updates, I again proactively reached out to StockX on July 22nd, who informed me that item would actually not be returned to me as part of their policy for unverified items. Upon asking they escalate a review of the case, the customer service agent offered to pass along the case to their "specialized team" to review. Upon their request, I shared a copy of the item's receipt/proof of purchase. After waiting the 1-3 business days that StockX quoted me, and hearing nothing, I AGAIN had to proactively reach out - this time, a different customer service agent offered to submit ANOTHER case to the "specialized team." Today is July 29th, nearly a month after the initial sale, with no resolution. As a StockX member for 5+ years and with over 65 sales transactions with no issue, I am flabbergasted by the lack of proactive communication, lack of clarity, and lack of willingness to find amenable and timely resolutions. My hope is that StockX does the right thing, which is to at least acknowledge authenticity of the item and to cover the retail cost of the item (mind you, the item was sold on StockX at higher than retail). Either way, it's very unlikely I can remain a StockX customer - it's clear that selling on ********************** is not worth the potential hassle, frustration, and lost time.

  

  Business response

  08/12/2024

  Hey ******,

  We're sorry to hear about the issues with your sale of the Fear of God Essentials Knit Hoodie (FW20) *****************************************************

  After looking into this further for you, we do see that our support team was able to open up a second review for this item. Unfortunately, that second review didn't pass our verification standards due to inconsistencies when compared to authorized, retail items. Due to this, the item was sent back to you and delivered on 7/6.

  If you need any further assistance, please reach out to our support team at stockx.com/contact.

  Thanks

  Customer response

  08/12/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Per Stockx's response, while I did receive the item back from Stockx (received on Aug 7th, not July 6th as their response indicates), their account of the details is not accurate. Stockx says that the item went under a second verification review as a result of this complaint, suggesting that if had successfully passed a second review, then they would complete the sale.  However, in my communications with Stockx customer service since this complaint, a second verification for this purpose was never mentioned to me.  Instead, I was told by customer service that the only resolution to my complaint was to send the item back to me if I could provide original proof of purchase, which I did.  For more than a week, the item went under review by their "specialized team," who would deem whether it was appropriate to simply send the item back to me or not.  No one explained that the review was meant to re-verify the authenticity of the item for the purpose of completing the sale & payout.  Stockx's response here suggests that was the case - but to be clear, it was not based on how their customer service team communicated with me.  Ultimately, while it doesn't make a difference since I got the item back, this inaccurate accounting of history suggests they had no intention of compensating me for the cancelled sale to begin with.  The communication from their customer service team was overall poor, even in trying to escalate the matter, and this response is no different.
  
  Regards,
  
  ****************

• Initial Complaint

  07/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Stock x charge me $254 for inauthentic *************************** Bred 11 shoes and refused to issue refund or accept a return. I sent pics of the shoes immediately that were falling apart and clearly glued together. The symbol wasnt even authentic *************************** has a seam through his body. Not okay!!! Scam scam scam.

  

  Business response

  08/05/2024

  Hey *****,

  Unfortunately, we were unable to look into this issue further for you since no email or order number was provided.

  The StockX Buyer Promise provides support for Buyers should we make a mistake (e.g. we ship you the wrong order, we incorrectly verify an item). In the unlikely event that this happens, please use this form ( ********************************************************* ) to contact our Support team. Our team supports inquiries within ten days of when you receive your item, so please be sure to submit this support request as soon as you receive the item.

  Please reach out to our support team at stockx.com/contact for any further assistance.

  Thanks

• Initial Complaint

  07/19/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Order 54243275-54143034 After months on end with no reply from stockx and the shipping company, I will again attempt to solve this with Stockx. I am a reputable seller on the platform as well as a buyer. I ordered a pair of dunks, yet they allowed the seller an extension that resulted in a month long process by the time they finally received them at the facility and shipped to me. My dunks were marked as delivered with the photo giving no indication where the shoes were, yet Stockx made no attempt to assist me. Claiming a photo was enough to disregard my issue. I have been a loyal seller on this platform and felt like I was thrown away.

  

  Business response

  08/12/2024

  Hey *********,

  We're sorry to hear that you never received your purchase of the Nike SB Dunk Low Yuto Horigome. We have gone ahead and processed your refund today as a Hyperwallet payout. Please allow 3-5 business days to see these funds reflected in your default payout method. 

  We apologize for the inconvenience but we hope this is now resolved for you. If you need anything else, please reach out to our support team at stockx.com/contact.

  Thanks

• Initial Complaint

  07/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made a sale on Stockx on May 2nd. I dropped off a package on May 4th to a *** store with a label created and sent to me by Stockx. The package was suppose to be picked up on May 6th but the package shows no movement after being dropped off. *** is willing to reimburse me for my lost/stolen package but Stockx refuses to file a claim because the package doesnt have another location scan besides showing the package was dropped off. I have been going back and forth with *** corporate for two months but they wont reimburse unless Stockx opens a claim. Which stockx refused to do multiple times. I have the shipping receipt for proof and *** stating thats all they need to reimburse me. I cant think of why they wont just file a claim when they wont even be responsible for paying it out.

  

  Business response

  07/23/2024

  Hey *****,

  We're sorry to hear that your **** Dunk Low Off-White Pine Green sale was cancelled due to not leaving the *** drop off location. StockX and *** have different claims procedures in place for issue like this. Just because *** may honor a claim, does not mean that StockX will honor it as well.

  Please reach out to our support team at stockx.com/contact with your *** drop off receipt so our support team can investigate this further for you.

  Thanks

  Customer response

  07/28/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  The link to contact customer service that was left in the businesses reply is not valid. I contacted stockx customer service numerous times and they didnt ask for a receipt from *** they told me about a policy due to no movement after drop off they cant initiate a claim. 
  Regards,
  
  ***************************

  

  Business response

  08/19/2024

  Hey *****, thank you for reaching out to StockX. We understand that you are contacting us as your order ******** has not yet been received for verification.
  After carefully looking at your order and the tracking information provided, We do see that the package has not yet left the drop-off location. At this time, we recommend contacting the location where the package was dropped off so they may assist you further. Due to no movement shown, the item is not eligible for a Claim at this time. For more information, visit our FAQ: What happens if my item gets lost or damaged while selling on StockX? Again, we apologize for the inconvenience please continue to reach out to support and we will be glad to follow up as soon as possible. 

• Initial Complaint

  07/08/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sold a pair of new tennis shoes ************** Low OG SP Fragment x *********************** (Size 15) a new box on June 30 and shipped via *** using an approved label from StockX by July 1, 2024. The item/box was shipped on time to a location that was different from previous verification center per the pre printed label sent by Stock X in good condtion with no issues or imperfections.I recieved an email on July 7, 2024, that there was delay in verification.July 8, 2024 , I receive an email stating that the item/box failed the verification process due to mysterious box damage and the sale was canceled and I'm being charged a $15.00 fee for something I did not due.My standing history with this company has not been nefarious or misleading with selling any item/box since working with StockX.As of this complaint I'm unaware who caused the damage (Stockx or ***), but as a consumer and business men I am being penalized for an event that I didn't cause or create.

  

  Business response

  07/23/2024

  Hey *****,

  We're sorry to hear that your Jordan 1 Retro Low OG SP Fragment x *********************** sale was cancelled due to box damage. We see that the item has now been returned to you via FedEx.

  If you have any pictures of this box undamaged before sending it out to StockX, please provide it to our team at stockx.com/contact so they can look into this further for you and work towards a resolution.

  We appreciate your patience.

  Thanks

• Initial Complaint

  07/08/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered **** Sneakers from Stockx. The order did not go through so I ordered them again resulting in a duplicate order. I contacted then immediately and they requested more info. which I provided four times. They gave me the run around and sent both pair of shoes. I refused the second pair, contacted them and they have not refunded my money. ($111.90)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩