Business Profile
Department Stores
Macy'sThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Department Stores.
About
Overview
Years in Business: 36
Payment methods:
Cash, check, credit cards, Pay Pal and mobile payment applications
BBB Accreditation & Rating
Macy's is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Rating
FReasons for rating
- Failure to respond to 444 complaint(s) filed against business
- 20 complaint(s) filed against business that were not resolved
About This Business
Macy's Credit & Customer Service in Mason, Ohio provides customer service and credit services for stores owned by Macys, Inc., such as credit authorizations, new account development and processing, customer service and collections for FDS Bank. It also provides telemarketing, online, mail and phone order-processing services for Macy's retail department store divisions. Any BBB complaints received with Macy's retail stores are handled by Macy's Credit & Customer Service and are included in this business review.
Business Details
- Local BBB:
- BBB of Detroit & Eastern Michigan
- BBB File Opened:
- 2/1/1917
- Business Started:
- 1/1/1989
- Business Incorporated:
- 1/28/1994
- Type of Entity:
- Corporation
Additional Contact Information
- Fax numbers
- Primary Fax: (248) 443-4501
- Other Fax: (734) 454-0032
- Additional Phone Numbers
- Other Phone: (313) 245-2200
- Other Phone: (313) 436-7600
- Other Phone: (810) 230-5700
- Other Phone: (586) 566-2800
- Other Phone: (517) 347-4400
- Other Phone: (517) 886-4400
- Other Phone: (248) 443-6220
- Other Phone: (248) 344-6800
- Other Phone: (248) 597-2200
- Other Phone: (989) 797-6300
- Other Phone: (734) 374-5030
- Other Phone: (248) 683-5400
- Other Phone: (734) 458-5400
- Other Phone: (734) 998-5222
- Other Phone: (313) 245-2222
- Other Phone: (313) 436-7922
- Other Phone: (810) 230-5822
- Other Phone: (586) 566-2922
- Other Phone: (517) 347-4422
- Other Phone: (517) 886-4422
- Other Phone: (248) 443-6107
- Other Phone: (248) 597-2222
- Other Phone: (989) 797-6322
- Other Phone: (734) 374-5176
- Other Phone: (248) 683-4960
- Other Phone: (734) 458-5522
- Other Phone: (586) 254-7100
- Other Phone: (313) 336-5000
- Other Phone: (734) 374-0303
- Other Phone: (734) 728-4444
- Other Phone: (248) 585-9000
- Other Phone: (313) 891-4000
- Other Phone: (248) 681-1818
- Other Phone: (248) 853-1590
- Other Phone: (734) 522-7011
- Other Phone: (313) 565-0404
- Other Phone: (734) 454-1133
- Other Phone: (586) 795-9960
- Other Phone: (248) 476-1808
- Other Phone: (586) 791-9900
- Other Phone: (248) 423-4202
- Other Phone: (586) 573-4200
- Other Phone: (586) 598-8100
- Other Phone: (248) 393-8106
- Other Phone: (313) 371-9751
- Other Phone: (734) 207-0799
- Other Phone: (612) 304-6000
- Other Phone: (248) 960-7900
- Other Phone: (810) 229-0038
- Other Phone: (810) 230-7310
- Other Phone: (734) 975-4396
- Additional Websites
- Website 1
Additional Information
- Refund and Exchange Policy
Returns by mail and in stores within 90 days of purchase for free. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.
New or gently used Cosmetic or Fragrance product purchased at Macy's will be accepted for return.
Some departments such as fine jewelry, tech accessories and furniture have different return guidelines. Full details can be found here.
- Business Categories
- Department Stores, Online Shopping, Credit Cards and Plans