Business Profile

Wholesale Vacuum Cleaners

BISSELL Homecare, Inc.

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Complaints

This profile includes complaints for BISSELL Homecare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

229 total complaints in the last 3 years.
89 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, my order ********* did not come in from Bissell and we looked everywhere for it Please advise as we were supposed to get a refund issued by Yadiell for the issue;
Business Response
Date: 06/02/2025
After receiving the Better Business Bureau complaint, BISSELL confirmed with the ****************************** that the consumer's full refund was completed today, 6/2/25, for order # *********, in the amount of $108.86.
The refund should reflect in the consumers account within 5-7 business days.
As it stands, the consumer has been refunded in full for their order. We ask the consumer to please allow 5-7 business days to confirm receipt of their refund in their account. We appreciate the consumers patience and understanding and encourage them to contact us directly if they have any further issues.
Customer Answer
Date: 06/02/2025

Complaint: 23402436

I am rejecting this response because:
I will wait until the refund is processed then I will consider the problem resolved;
Sincerely,

****** *****
Initial Complaint
Date:05/30/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/06/2023 I purchased a Bissell Cleanview Pet Slim Cordless Vacuum with a two year warranty. I sent in the warranty. The sweepers battery is now dead. I contacted the company and was told one they would replace the battery, second ****** said they do not have that model no more they would replace the sweeper, another one wanted the original receipt, I showed them the Boscov,s bill with the date and item which said sweeper on it. Then they told me tocall Boscovs which I did they are not going to keep peoples transactions on file.Third ****** said they do not keep the warranties, I said why then do you ask people to send them in, another ****** they would send me a new charger to see if that would work if not let them no. Well it did work. I sent pictures of the lights flashing on the sweeper which told you itwas the battery, When I contacted them again after many emails back and forth I was told by ****** at customer care they would not honor the warranty but they would let me purchase a new one for $70.55.
Business Response
Date: 06/06/2025
After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 6/3/25 via email. We then apologized for their experience and offered a concession replacement machine, to which the consumer agreed.

As it stands BISSELL has provided a pre-paid return label for their original machine ****** Tracking ************) and a replacement machine (RA *********). We encourage the consumer to contact BISSELL directly if they have any other concerns. BISSELL feels we have acted fairly to resolve this consumers concern and consider this case closed.
Customer Answer
Date: 06/06/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ****
Initial Complaint
Date:05/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered a Hydrosteam revolution through ****** which is a direct ship from Bissell. It is 15 days past the order and not only have they not shipped it they refuse to provide any date at all when it would have shipped. Customer support is not existent as they say they is no way to look up the order even though they had to ship it to me. I cant even cancel the order without them responding which they dont to ****** and I cant do it because they claim they cant look it up. Now Im out of the sale because they ended and I cant get what I had originally ordered and attempted to cancel today. Its false advertising to say something is in stock and delivered by a certain date and you dont have it at all. I would have gotten something else.
Business Response
Date: 06/02/2025
After receiving the Better Business Bureau complaint, BISSELL contacted our *********************** to ensure the consumers order ships out immediately. We confirmed the order shipped on 5/29/25, under ***** tracking number 79737643006 and has since been delivered to the consumer. BISSELL also provided the consumer a complimentary bottle of formula for the inconvenience.
As it stands, BISSELL confirmed the consumer's order delivered on 5/21/25 to their home address, via ***** tracking number 79737643006. We apologize for the inconvenience and encourage the consumer to contact us directly if anything further is needed.

Customer Answer
Date: 06/02/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*** *********
Initial Complaint
Date:05/05/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
10-10-24 Notified by Bissell that my steam shot model 39n7-2 ********d had been recalled.12-05-24 - Received e-mail that I had been approved for a $60.00 digital credit. Digital Credit Number: DC00046167ENUS Security Code: HKVMKRWRTWZAYHDH Amount: $60 USD 02-xx-25 - received the new steam shot MODEL 4171L ORDER # ******** Product was defective. The steam pressure was weak and warm.02-22-25 - Started the return process. Incident: 250223-001245 03-10-25 - E-mail received stating they had received my return and I would be issued a refund of $45.04. Note: Original payment was $60.00 digital credit plus $4.78 shipping = $60.00 still due, not $45.04.03-xx-25 - Received a check for $4.78.04-07-25 - spoke with ****** (in ******). He said that the reason I received on $4.78 was because I used the gift card that they sent me to replace a recalled item. He further stated You should have requested a replacement because once a credit is used it cannot be used again. I asked to speak to a supervisor. I was informed by ****** that someone would be calling me within 24 - 48 hours. (Again no call back.)04-11-25 - Received the following e-mail:Recently you requested assistance from theBISSELLConsumer Care team. Please let us know if there is any further assistance we can provide by replying to this email directly.We will assume your case is resolved if we do not hear from you within the next 3 days and your case will automatically be closed.Thank you for choosingBISSELL!04-11-25 - My response to their 04-11-25 e-mail was:You are assuming that you assisted me at that call. I returned your product because it was defective. Your agent told me that the only thing you were going to refund to me was the shipping and handling that was paid. He said that I used your gift card (for the recalled steam shot) and I would be getting nothing else. How many people are you trying to rip off like this?
Business Response
Date: 05/07/2025
After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 5/5/25 via email. We confirmed their order that was paid with a BISSELL digital credit was returned. BISSELL then waived/refunded the $4.95 return label shipping fee and provided the consumer with another $60 digital credit as a courtesy. As stated in the digital credit email regarding the policy for BISSELL digital credits, returned orders using digital credit as a payment method are not eligible for full refunds.

As it stands, BISSELL has provided a refund of the $4.95 return label shipping fee and another $60 digital credit to the consumer. We appreciate the consumers patience and understanding and encourage them to contact us directly if they have any further issues.
Initial Complaint
Date:03/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a filter last year and they started emailing me promotional emails. No big deal. But then when I unsubscribed, the emails continued. I unsubscribed 2 times and they continued. I even worked with two customer service **** who assured me that I've been unsubscribed. Two weeks later and they started up again, saying, "it's been a while". Just blatant harassment and gaslighting and incompetence at this point.
Business Response
Date: 03/17/2025
After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 3/17/25 via email.We apologized for their experience and confirmed they unsubscribed and should no longer receive promotions emails.

As it stands, BISSELL has removed the consumer from future promotions emails. We appreciate the consumers patience and understanding and encourage them to contact us directly if they have any further issues.
Initial Complaint
Date:03/03/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Bissell recalled their steam shot. I followed instructions and sent in the requested info for a refund check in August 2024. They say they sent a check in December but have not followed up since then when I reported the check never arrived.
Business Response
Date: 03/03/2025
After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 3/3/25, email. We apologized for their experience and confirmed a refund check for their Steam Shot was originally issued 8/29/24, and would be reissued.

As it stands, BISSELL has followed its recall process. We ask the consumer to allow up to 6 weeks to receive their refund. We appreciate the consumers patience and understanding and encourage them to contact us directly if they have any further issues.
Customer Answer
Date: 03/04/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, they did finally state that an original check was issued and that they would reissue a new check. I am happy with this response.

Sincerely,

****** ******
Initial Complaint
Date:02/13/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order with ************************** on 11/30/24 for a Crosswave Pet Pro Performance, this order was delivered on 12/6/24. This was purchased as a Christmas gift and was first used on 1/1/25. The automatic self-cleaning function did not work as indicated on the tags and manual. I called Bissell customer service on 1/3/25 and was told I was out of my refund window (which I later found out to be a lie). I was also told that my machine should not have this function and should use the manual clean out process instead. I was not satisfied with this as my new machine that showed it has this function was not working as indicated. I emailed customer service on 1/3/25 and finally got them to allow me to return it for a refund on 1/17/25 after 2 weeks of back and forth with no answers to my questions. I sent the Crosswave back on 1/17/25 and Bissell received it on 1/23/25 and sent an email indicating my refund was started on 1/24/25 and it would take 3-5 business days to see the credit. In a previous email the customer service *** told me that refunds were taking up to 2 weeks. I contacted Bissell on 2/10/25 (over 2 weeks) asking the status of my refund. I was told someone would call me back in ***** hours. I also sent a follow up email to my email chain with them asking the same question. The email response I got was that they issued the refund on 1/24/25 and if I haven't received my refund to send them my bank statement so they can see this further. This should have been a credit to my credit card. There is no reason they would need to see my bank statement. I also contacted my credit card company today (2/13/25) to open a dispute in attempt to get my refund I have yet to receive from Bissell. This is the WORST experience I have ever had with a company's customer service. No answers and no results and they have both the machine and my money.
Business Response
Date: 02/14/2025
After receiving the Better Business Bureau complaint,BISSELL contacted the consumer on 2/14/25 via email. We apologized for the consumers experience and issues receiving their refund. BISSELL then confirmed a system issue had occurred which prevented the refund from being completed.This issue has now been corrected.

As it stands, BISSELL has confirmed a refund has been generated (transaction id ***********, and will complete in the next 5 to 7 business days. We appreciate the consumers patience and understanding and encourage them to contact us directly if they have any further issues. We feel we are acting fairly to resolve this consumers concern.
Customer Answer
Date: 02/14/2025
I received an email this morning stating the following:
Response By John (02/14/2025 08:54 AM)
Hello ****.

I'm sorry for the delay and issues in receiving your refund. It did appear that the refund was completed on 1/24. However, we have confirmed a system issue occured preventing the refund from being completed on the back end.

This has been corrected, and the refund's transaction id is **********. You will see your refund within the next 5-7 business days, if not sooner.

Thank you,

****
BISSELL Corporate Consumer Care
I guess I wait another 5-7 days for my refund.

Customer Answer
Date: 02/16/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I still find Bissell has terrible customer service. I shouldn't have had to get the BBB involved for the company to investigate why I never got my credit. The customer service seemed to only do the bare minimum to help me throughout this whole process. I was excited to get and use the Crosswave, but overly disappointed in Bissell as a whole in how this whole ordeal was handled. Definitely not concerned about their consumers or about taking care of their product issues. This whole process should not have taken almost 2 months to resolve! I thank you for getting my refund, but I will never own a Bissell product due to this experience and I will be sure to tell others if they are considering purchasing from them in the future.

Sincerely,

**** ******
Initial Complaint
Date:02/05/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered a new steam cleaner from ******. Received email shortly after from bissell about a recall of the product in August of 2024. Immediately sent all requested info and pictures of a severed cord and discarded the item as instructed. Bissell confirmed receipt of all proper documents and has since never sent the refund check. I have spent countless time emailing and on useless phone calls only to be run in circles. When requesting a supervisor, they refuse to transfer me, keep me on hold till I hang up, or promise a return call that I never end up receiving. I remain out my money going on 7 months later. Unacceptable. They have the email communication and most likely record of my calls. If BBB needs these, I can provide them all.
Business Response
Date: 02/11/2025
After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 2/11/25, via email. We apologized for their experience and confirmed a refund check (no ********) for their 39N7V Steam Shot has been reissued.
As it stands, BISSELL has followed its recall process. We ask the consumer to allow up to 2 to 4 weeks to receive their refund. We appreciate the consumers patience and understanding and encourage them to contact us directly if they have any further issues.
Customer Answer
Date: 02/11/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. And uh.. I know you want two to four weeks. however, you neglect to mention Ive waited 6 months. After a ridiculous amount of effort, I finally received a check.

Sincerely,

******** *****
Initial Complaint
Date:01/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I wrote this letter to ****** about two separate fires in two separate vacuums of the same make and model. They have refused to help me or to issue a refund. They want me to send the product back, which is cumbersome. They can have the product back, but after these events, I no longer want their products. They are well within their warranty period, as they were purchase in late summer of 2024. Can you please help me get my money back? I have provided them with receipts. They want to trouble shoot, but the trouble lies in the poor product design that allows the agitator to continue rotating while customers use the handheld hose. In July of 2024, I purchased a Bissell vacuum and then purchased another one in August.The Model numbers are both 3333 and the serial numbers ***************** and **************** separate incidents, they both agitated carpets and produce smoke from the agitator unit. When using the handheld hose attachment, the agitator continues to rotate. In the first incident, it caught a bathroom rug and agitated it while I used the handheld hose. It continued to spin against the rug fibers until a fire started, producing smoke from the agitator unit. I immediately unplugged the unit and inspected it for damage, which was not noticeable from the bottom of the machine (see photos). In a second incident, it caught yet another rug tassle and generated smoke as well. The third incident was on a wall-to-wall carpet. I was using the handheld attachment and the agitator stayed in place on the carpet while continuing to rotate. This was a bigger incident. I started to small burned carpet and turned to find a moderate amount of smoke coming from the agitator unit. I unplugged it and removed the vacuum from the carpet. It continued to smoke, as I inspected the burned carpet. There didnt seem to be a flame, but it smelled burned for hours thereafter, worrying me that there were smoldering embers within the carpet fibers.The agitator is now broken on one.
Business Response
Date: 02/11/2025
On 1/18/25 the consumer reached out to BISSELL regarding smoke from their 3333 PowerForce Rewind Pet Vacuums. BISSELL apologized to the consumer for their experience and offered to provide troubleshooting steps, refer the consumer to an ************************** and provide prepaid return labels for inspection of the machines. All offers were rejected by the consumer.

As it stands, BISSELLs offers to address the consumers concerns have been rejected. BISSELL appreciates the consumers patience and understanding and encourage them to contact us directly so that we may continue to provide troubleshooting steps and warranty support.
Customer Answer
Date: 02/11/2025

Complaint: 22884540

I am rejecting this response because:
Bissel asked for proof of purchase, which I sent them. I purchase two of these machines, one in July of 2024, and one in August of 2024. Both of them began to smoke during use. In response, ****** asked me to push a broom up the hose and to take the machine apart. (?!) They want me to troubleshoot the machines and package them up to ship them in for troubleshooting. I apprised them that the trouble is the product design and did not want to use the machines or spend the time packaging them up when I wont be using Bissel products anymore.
TWO of their machines caught on fire and I had to take one outside so it didnt burn my house down, and this is their response? I dont have huge boxes to send away vacuums that are flawed in their design. This happened with not one but TWO of the same machine. I do not want a replacement. I do not want a repair. I want my money back. And the fact that it is only $160, but they would rather have me send the machines in, is simply a distraction technique.
I would appreciate any help you might be able to provide.
Thank you! ********* *******
Initial Complaint
Date:01/28/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On Jan,04 2025 I contacted Bissell because the crosswave hydrostatic plus I purchased brand new was having electric issues. **************** told me send it to then right away and provided a ***** service to pick it up. I was told and a email was sent saying I'm getting a different model brand new. When the other one arrives on January ******* I opened the box to find out it was used had scratches and stuff all over it the water container was the only new part on it. So I called **************** right away. They told me to email them pictures so I did while on the phone with them. I was then told a new product would be sent out to me ***** this one back asap. On January ******* the other one shows up I open the box to find another used product with mold growing on the cord and marker on the machine. I called **************** and asked to speak with someone who can tell me why this is happening. Quickly I was told no another one would be sent out I just have to contact ***** again they didn't ask me for pictures of this machine at this point I advise them if it is coming from the same warehouse it would probably be the same situation I also advised them this is unsanitary and can be a health issue. I took pictures and put the in my storage room outside of my home. I have tried sending pictures and contacting Bissell back even from old emails trying to get pictures of what is going on to them and I am getting no response.
Business Response
Date: 01/28/2025
After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 1/28/25 via phone and email. We then apologized for their experience offer an inspected warranty replacement machine, to which the consumer agreed.

As it stands BISSELL has provided two prepaid return labels ****** Tracking ************ and ************) and a replacement machine ****** Tracking ************). We encourage the consumer to contact BISSELL directly if they have any other concerns. BISSELL feels we have acted fairly to resolve this consumers concern and consider this case closed.

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BISSELL Homecare, Inc. is NOT a BBB Accredited Business.