ComplaintsforHillsdale College - Imprimis

• Initial Complaint

  12/28/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I would like my name and address removed from Hillsdale Colleges list for the mailing of Imprimus or any other publication.Hillsdale College has made it all but impossible to have ones name removed from their mailing list because if it were easy, everyone would do it.

  Business response

  01/02/2024

  In response to the complaint by ***************************, we apologize that he was not able to unsubscribe. We try to take care of our subscribers requests as quickly as possible. ************** has been a valued subscriber since December 2015. We do have an unsubscribe link on Imprimis publications that are sent out by email.Constituents that receive Imprimis by mail simply need to call or email us to be removed, or limit the amount of mail that they receive. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the ************ number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  We have complied to *************** request by taking him off the mailing list on all sites and marked his record as No Contact as of January 2nd, **** as he requested. Mailings are set up 4 to 6 weeks in advance; there isnt any further action that we can take after a mailing has already been sent to the mail house for distribution. He may receive a few more items that have already been sent to be mailed, but after that, all mail should stop. We are sorry that Mr. ***** has had a bad experience with Hillsdale College Imprimis and want to assure him that we have done everything that we can to honor his request for no further contact by Hillsdale College.
  Sincerely,
  Hillsdale College Imprimis

• Initial Complaint

  12/11/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have been receiving this hateful Imprimis publication for months and there is no one to contact to unsubscribe me. I never gave this college my information. I do not want to be associated with this hate they try to spread.

  Business response

  01/02/2024

  In response to the complaint by Ms. ***** ********, we do sometimes have topics that inspire thought and stimulate debate. Ms. ******** has been a valued subscriber since May of 2021; we are sorry that she was unhappy with our Imprimis publications and will remove her promptly. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed, or limit the amount of mail that they receive. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  We have complied with Ms. ********’s request by removing her from all mailings on all sites and marked his record as No Contact as of 1-2-2024.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail has been sent to the printer. We have done everything we can to honor her request of NO further contact from Hillsdale College.
  
  Best Regards,
  Hillsdale College Imprimis

  Customer response

  01/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  J ********

• Initial Complaint

  11/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  They use my mailing address without permission. They provide no means to stop their solicitation.

  Business response

  12/05/2023

  In response to the complaint by Mr. ******* ****: We accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. Mr. **** has received Imprimis and other mail from Hillsdale College since March of 2013 and we are sorry that he is unhappy. We do have an unsubscribe link on Imprimis publications that are sent out by e-mail. Constituents that receive Imprimis by mail simply need call or email to be removed from our mailings. Our phone number and email is listed on the back page of every Imprimis publication. When you visit the Hillsdale College web site home page, at the bottom of the home screen there is a phone number to call, or you can click on “Contact the College” and it will give you information for the College Operator at ************, and the Imprimis ************ number and e-mail. You can also get there by clicking on the menu and select the “About” tab. You will see a list that shows “Contact Us.” After selecting “Contact Us,” it provides the local ************ number; the *** ******** number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  
  We have complied to Mr. ****’s request by taking him off the mailing list on all sites and marked his record as “No Contact” as of December 4, 2023 as he requested. We sent an email to online services to make sure that he would be removed from emailed Imprimis if applicable. Mailings are set up 4 to 6 weeks in advance; there is no further action that we can take after a mailing has already been sent to the mail house for distribution. He may receive a few more items that have already been mailed, but after that, all mail should stop. We are sorry that Mr. **** has had a bad experience with Hillsdale College Imprimis and want to assure him that we have done everything that we can to honor his request for no further contact by Hillsdale College.
  
  Sincerely,
  Hillsdale College Imprimis

  Customer response

  12/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  11/27/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have never subscribed to Imprimis, but they constantly send it to me and will begin sharing my information with others even though I never gave them any of my contact information. There is no information about how to stop this unsolicited mail. I want them to stop contacting me and stop sharing my information.

  Business response

  12/05/2023

  In response to the complaint by Mr. ******** ****: We accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. Mr. **** has received Imprimis and other mail from Hillsdale College since August of 2015. We do have an unsubscribe link on Imprimis publications that are sent out by e-mail. Constituents that receive Imprimis by mail simply need call or email to be removed from our mailings. Our phone number and email is listed on the back page of every Imprimis publication. When you visit the Hillsdale College web site home page, at the bottom of the home screen there is a phone number to call, or you can click on “Contact the College” and it will give you information for the College Operator at ************, and the Imprimis ************ number and e-mail. You can also get there by clicking on the menu and select the “About” tab. You will see a list that shows “Contact Us.” After selecting “Contact Us,” it provides the local ************ number; the *** ******** number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  
  The note cards were sent out to inform our constituents that our Privacy Policies were changing. Hillsdale College wanted to provide them with the opportunity to opt-out from those changes, if they chose to do so. Unfortunately, we are unable to opt individuals out or unsubscribe them if we cannot associate those requests with a particular name and identity. As Mr. **** has reached out to BBB with his information, we are happy to comply with Mr. ****’s request by removing him from all mailings on all sites and marked his record as “No Contact” and “No Sharing of Information” as of 12-4-2023.  Please be aware that he may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks.
  
  Best Regards,
  Hillsdale College Imprimis

• Initial Complaint

  11/22/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been unwillingly receiving Hillsdale College's Imprinis newsletter for years, despite never having subscribed to it. Now I have received a postcard from Hillsdale College stating they are now allowing sharing of personal identifying information. As they have my name and mailing address (which I never actually provided to them), I am very concerned I will begin to receive more unwanted literature from similarly minded organizations. I can find no way online to opt out of receiving their newsletter or having my information shared without providing them with more information (i.e. my email address). I wish to have my name and address permanently deleted from their database. Thank you.

  Business response

  12/05/2023

  In response to the complaint by Ms. ******** *******: We accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. Ms. ******* has received Imprimis and other mail from Hillsdale College since July of 2013. We do have an unsubscribe link on Imprimis publications that are sent out by e-mail. Constituents that receive Imprimis by mail simply need call or email to be removed from our mailings. Our phone number and email is listed on the back page of every Imprimis publication. When you visit the Hillsdale College web site home page, at the bottom of the home screen there is a phone number to call, or you can click on “Contact the College” and it will give you information for the College Operator at ************, and the Imprimis ************ number and e-mail. You can also get there by clicking on the menu and select the “About” tab. You will see a list that shows “Contact Us.” After selecting “Contact Us,” it provides the local ************ number; the *** ******** number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  
  The note card to inform constituents that our Privacy Policies were changing, and to provide the opportunity to opt-out from those changes if they chose to do so. Unfortunately, we are unable to opt individuals out or unsubscribe them if we cannot associate those requests with a particular name and identity. As Ms. ******* has reached out to BBB with her information, we are happy to comply with Ms. *******’s request by removing her from all mailings on all sites and marked her record as “No Contact” and “No Sharing of Information” as of 12-1-2023.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. We are also working diligently on her “delete” request.
  
  Best Regards,
  Hillsdale College Imprimis

  Customer response

  12/06/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  11/21/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This group keeps sending me unsolicited US mail with hateful messages about minorities and gay people. I want them to stop but they provide no mechanism to do that.

  Business response

  12/07/2023

  In response to the complaint by Mr. ***** *******; we do sometimes have topics that inspire thought and stimulate debate. Mr. ******* has been a valued subscriber since December of 2015; we are very sorry that he was unhappy with our Imprimis publications and will remove him promptly. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed; the information is on the back of every Imprimis article just above the address area. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and our email address for Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  We have complied with Mr. *******’s request by removing him from all mailings on all sites and marked his record as “No Contact” as of 12-6-2023.  Please be aware that he may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail has been sent to the printer. We have done everything we can to honor his request of NO further contact from Hillsdale College.
  Best Regards,
  Hillsdale College Imprimis

• Initial Complaint

  11/20/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Sending Imprimis I never signed up for, and it's full of bigotry.

  Business response

  11/20/2023

  In response to the complaint by Mrs. ******* ******, we do sometimes have topics that inspire thought and stimulate debate. Mrs. ****** has been a valued subscriber since September of 2010; we are sorry that she was unhappy with our Imprimis publications and will remove her promptly. We received an email from Mrs. ******, on 11-17-2023 and we removed her right away, as was requested. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed, or limit the amount of mail that they receive. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  We have complied with Mrs. ******’s request by removing her from all mailings on all sites and marked his record as No Contact as of 11-17-2023.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail has been sent to the printer. We have done everything we can to honor her request of NO further contact from Hillsdale College.
  Best Regards,
  Hillsdale College Imprimis

• Initial Complaint

  11/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  We have never subscribed to any promotional materials from them, yet they send us hateful junk mail and it is impossible to unsubscribe from the Imprimis newsletter. We need to be unsubscribed.

  Business response

  11/20/2023

  In response to the complaint by Ms. ******* ******, we do sometimes have topics that inspire thought and stimulate debate. Ms. ****** has been a subscriber since November of 2019; we are sorry that she was unhappy with our Imprimis publications and will remove her promptly. While checking her record, her daughter ******** sent an email on 11-13-2023 and we removed her right away, as was requested. We do have an unsubscribe link on Imprimis publications that are sent out by email. Constituents that receive Imprimis by mail simply need to call or email us to be removed, or limit the amount of mail that they receive. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can easily request to be unsubscribed, limit the amount of mail that is received, or ask Imprimis staff other questions about Imprimis.
  We have complied with Ms. ******’s request by removing her from all mailings on all sites and marked his record as No Contact as of 11-14-2023.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks. There is nothing else that we can do after the mail has been sent to the printer.
  Best Regards,
  Hillsdale College Imprimis

• Initial Complaint

  11/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have requested to be taken off their mailing list, but I still continue to receive mail from them regularly. I wholeheartedly disagree with their propaganda and do not want to receive it.

  Business response

  11/20/2023

  In response to the complaint by Ms. **** ******; whenever a person signs up for an event they automatically receive news updates and Imprimis. Ms. ****** has received Imprimis since September of 2009. We are sorry if she is unhappy with receiving mail from Hillsdale College. We do provide an unsubscribe link on Imprimis publications that are sent out by Email. Constituents that receive Imprimis by mail simply need to call or email us to have us remove them from our mailings. Our phone number and email is listed on the back page of the Imprimis publication. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the *** ******** number; and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  We have complied with Mrs. ******’s request by removing her from all mailings on all sites and marked her record as No Contact as of 11-20-2023.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance, but mail should completely stop after 4 to 6 weeks.
  Best Regards,
  Hillsdale College Imprimis

• Initial Complaint

  11/09/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I have been receiving Imprimis for months now. I finally read it. This is c*** I do not agree with anything this publication states. They apparently just start sending their publication to people who never signed up for it. I want to be taken off this list of this publication that is full of lies! Thank you!

  Business response

  11/14/2023

  In response to the complaint by *******************************; we accept referrals from our subscribers on the envelopes of the Imprimis publications mailed out. We are sorry that she is unhappy with the Imprimis publication. ********************** has received Imprimis since October of 2019. We do have an unsubscribe link on Imprimis publications that are sent out by Email.Constituents that receive Imprimis by mail simply need to call or email us to remove them from our mailings. Our phone number and email is listed on the back page of every Imprimis publication. When you visit the Hillsdale College web site home page, at the very bottom of the home screen there is a phone number to call, or you can click on Contact the College and it will give you information for the College Operator ************ and the Imprimis ************ number and to email Imprimis. You can also get there by clicking on the menu and select the About Tab. You will see a list that shows Contact Us. After selecting Contact Us, it provides the local ************ number; the ************ number;and email that you can request to be unsubscribed, or ask Imprimis staff other questions about Imprimis.
  We have complied with Ms. ********** request by removing her from all mailings on all sites and marked her record as No Contact as of 11-14-2023.  Please be aware that she may receive a few pieces of mail currently in process, before the change takes effect. Mailings are set in motion and preaddressed several weeks in advance,but mail should completely stop after 4 to 6 weeks.
  Best Regards,
  Hillsdale College Imprimis

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