Complaints

• Initial Complaint

  12/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Got a call LafontaineVW Dearborn to do early lease buyout in 9/24 They said over mileage no problem. I calld looking for my old sales person to learn he left the company. My new sales person was ****** nice kid. Took them a few days, I did not like what I did not accept he said he work on it, in the interim applied at my credit union was approved with a 5% lower interest rate. Never told them until I went in for the appoint they gave me my numbers and told me what I had to work with which was reasonable I informed him that I wanted to spend and with the taxes and fees what I did not want to go over he insisted on other items his manager got involved I did not get a car yet another day. I found a car that would fit my pricing and my ************ approval at the Livonia Hyundai so we left to go I drove and he followed. I got to the dealer first and was looking around. I seen a salesman ******* that I recognized from the ******** location. I informed him of why I was there and waiting on my salesman to arrive he asked me if I wanted to see the car while I wait on him to pull up which we did and looked at one other vehicle when my sales person arrived. Long story short the situation spiraled down from there first he completely snatched the sale from ****** was the first thing, and the thing that got me heated he pretty much disregarded the fact that I told him I was preapproved. He said that I had to apply there. I asked him why the Dearborn just ran my credit at about 6-6 different lenders and I have an approval this man ran my credit again now i have a double the same inquiries which he claims they will fall off in a couple months never heard of this in all my life still confused same *** different location. 1st payment due call CU to pay to be told my info doesn't match the dealership did not send my copy of my ss card and they were one number off how and why was my ID cards not sent with my application? too shady for no reason my score low not that low

  Business response

  12/09/2024

  Cleint came to Livonia location and purchased a Certified Preowned Tucson.  We explained although she did infact have her credit ran at our ******** location, we would need to submit an application at our livonia location to be compliant with Federal Lending laws.   We were able to secure financiing and save the cleint interest charges.   

  The breakdown in communication between the salesperson, and multiple locations caused confusion, but no malice was intended.

• Initial Complaint

  11/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  In October 11, 2023, I brought my car in for service - for a noise and an issue in moving between gears. Work done included transmission, brakes and oil pan. The car was in service for a month, and was finished Nov 15, 2023. I discovered that the leaking oil pan should have been covered under warranty. I was charged $390.65 for this. I have reached out to this business numerous times since finding out- beginning in January 2024 by email, phone to service manager (who agreed to follow up once the refund was approved), chat on their website (sent my info to general manager), many calls to try to reach someone to help. Have not seen the refund or received communications.

  Business response

  12/06/2024

  We are happy to assist in any way possible.  Please reach out to myself directly to accommodate a resolution. 

  **** Hartwell 

  General Sales Manager 

  ************

  ************************************************************** 

  Customer response

  12/11/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed an email sent from ********* Hyundai in reference to complaint ID ********, which promised to mail me a check, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ******* ***

• Initial Complaint

  11/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Dealership has had my car for over a month. ******* admitted to breaking a part of my wifes car. Tried to charge me 3 hours of labor to fix it. They tried to fix it and cannot drill out the broke piece and now have to file a warranty claim to where it was explained to me that I may be responsible for half of the cost of the new damage to my wifes vehicle while it was in the care of lafontaine of Livonia service department. Here now over a lot th later no care no communication about my wifes car. I also have contacts rd them via email and fb messaged and through ************ lafontaine to help me get connected to a manager. Please advise.

  Business response

  11/20/2023

  ****,

  We talked last week and have escalated the repair and offered larger loaner vehicle.

   

  thanks,

  
  Matt

   

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2019 Hyundai Tucson vehicle in Oct 2022 with manufacturers warranty. Engine failed April of 2023. Hyundai approved for the engine replacement however placed me on a wait list looking at 6 months to a year, with no loaner while Im paying out of pocket for a rental!. LaFontaine Dealership refuse to speak with me or provide information on the parts I need so I can contact manufacture myself to get the parts. Service advisor ********************************* has been very rude regarding following up with my inquiries. The manager ***************** has not returned my calls. They have had my car for 5 months! This is a disgusting business .

  Business response

  08/21/2023

  Customer was notified that her engine replacement would take more than 6-8 months.  At the time we took vehicle in, there were more than 70 customers before her.  There was also a list of 50 customers before her on the loaner list.  We were one of the very few Hyundai stores that were accepting engine work at the time so her options were limited.  She is currently at approximately number 23 on list and there are still 20 customers ahead of her for an loaner. 

   

  thanks

   

   

  Customer response

  08/26/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  LaFontaine Hyundai refuses to acknowledge and address my complaint. 
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩