ComplaintsforLaFontaine Hyundai of Livonia

• Initial Complaint

  11/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Dealership has had my car for over a month. ******* admitted to breaking a part of my wifes car. Tried to charge me 3 hours of labor to fix it. They tried to fix it and cannot drill out the broke piece and now have to file a warranty claim to where it was explained to me that I may be responsible for half of the cost of the new damage to my wifes vehicle while it was in the care of lafontaine of Livonia service department. Here now over a lot th later no care no communication about my wifes car. I also have contacts rd them via email and fb messaged and through ************ lafontaine to help me get connected to a manager. Please advise.

  Business response

  11/20/2023

  ****,

  We talked last week and have escalated the repair and offered larger loaner vehicle.

   

  thanks,

  
  Matt

   

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2019 Hyundai Tucson vehicle in Oct 2022 with manufacturers warranty. Engine failed April of 2023. Hyundai approved for the engine replacement however placed me on a wait list looking at 6 months to a year, with no loaner while Im paying out of pocket for a rental!. LaFontaine Dealership refuse to speak with me or provide information on the parts I need so I can contact manufacture myself to get the parts. Service advisor ********************************* has been very rude regarding following up with my inquiries. The manager ***************** has not returned my calls. They have had my car for 5 months! This is a disgusting business .

  Business response

  08/21/2023

  Customer was notified that her engine replacement would take more than 6-8 months.  At the time we took vehicle in, there were more than 70 customers before her.  There was also a list of 50 customers before her on the loaner list.  We were one of the very few Hyundai stores that were accepting engine work at the time so her options were limited.  She is currently at approximately number 23 on list and there are still 20 customers ahead of her for an loaner. 

   

  thanks

   

   

  Customer response

  08/26/2023

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  LaFontaine Hyundai refuses to acknowledge and address my complaint. 
  
  Regards,
  
  *************************

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ** ***** I purchased a 2*22 ******* Tucson SEL and at no point during the sale was I shown the car sticker, and I only found it at the bottom of my glove box folded underneath everything else when I came home. The sales rep I worked with was very under-informed and provided me with little to no information. A sales manager joined the process and gave us the price of the vehicle at *****. At no point did they make it known that they were selling the car at above sticker price. If anything it now seems as if they were trying to obscure it as much as possible. Rather than writing sticker price next to the vehicle price, they would put “your family deal price”! If I knew that they were selling at above sticker I probably would not have made the purchase. Not being given the opportunity to make a fully informed decision is absolutely horrible. I have spent $**** over sticker price, and it has completely soured this experience. At one point I even asked why the “family deal” price was different when leasing and purchasing, and all I was given was “difference in incentives” and “this is the price of the car when buying”. On top of this, during the final part of the sale we were offered tire and wheel protection and we’re told it would only be an additional $** a month for ** months, which would come out to $*** in total. However after being rushed through the contract signing with multiple line items skipped, when I came home I reviewed it and saw that the tire and wheel protection was actually $**** and not $***. I went back to the dealer to discuss these issues. They tried to tell me that my sales person I had wasn’t a ******* salesman, so then why would he be assigned to me? Then they said if you look deep enough online you can see we sell above sticker, which I told them I wasn’t shopping online, I was in store. They tried to offer me two oil changes after my free maintenance expires, but I trade in my cars every 3 years.

  Business response

  04/24/2024

  To whom it may concern,
  
  In regards to this complaint, we are very transparent and upfront with our pricing. We let it be know we are selling the cars for upfront. Once the customer left the dealership they came back, to which we offered them two oil changes in response to the customers concerns. However, we do not believe this complaint is valid because we disclosed all of the necessary pricing ahead of time.
  
  Thank you,
  
  LaFontaine Hyundai of Livonia
  

  
  

  Customer response

  04/24/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Not at all transparent. That is why, as I stated in my complaint, we went back to the dealership for the discussion. If they were transparent we never wouldve had to return to the dealership another day. Nothing was disclosed at the time of sale. Everything was hidden. The fact that it also has taken this dealership over two years is ridiculous. The so called family deal of Lafontaine is a scam and a joke. Nothing of note was offered. I made it very clear at the dealership that two oil changes to be used after 3 years was not appropriate. Especially after being told I didnt have a Hyundai salesperson, and that I shouldve gone on their website to see that all vehicles they sell were above MSRP. Which I was purchasing in store and not online. This response is absolute garbage. 
  
  Regards,
  
  Ashok/*********************

• Initial Complaint

  08/23/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I put a $1000 deposit on a new Hyundai Tuscon Hybrid (VIN# *****************) at this dealership. Steve the sales manager confirmed the deposit with my sales rep T**** M**** to reserve it (which means it can't be sold to someone else). I had my financing already approved through Hyundai Motor and then I was informed on the day I was supposed to pick it up that the dealership somehow sold it to someone else, violating their agreement with me. For the past 3 days, I have been trying to get in touch with someone at the dealership leaving voicemails, messages, reviews and they have intentionally been avoiding my calls. No one has reached out to me. I went through all of this proactive effort to find and secure the vehicle (including running my credit) and now I'm left without a vehicle to no fault of my own. I've exhausted all possible channels to get in touch with dealership other than going to the dealership, which is my last resort. I just want the vehicle I was promised.

  Business response

  04/24/2024

  To whom it may concern,
  
  This complaint, we suspect, was directed towards our sister store. The issue would have been resolved by now by either refunding their deposit, or finding them another vehicle.
  
  Thank you,
  
  LaFontaine Hyundai of Livonia
  

  Customer response

  04/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

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