ComplaintsforFinancial Recovery Services, Inc.

• Initial Complaint

  09/09/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Charging me for fees during Covid that should be waived. I didnt have a job and economy was really bad

  

  Business response

  09/09/2024

  Thank you for the opportunity to respond to this complaint.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied address, name or telephone number listed in this complaint.
  The complaint lists a contract dispute and the consumer is stating the problem as: charging them for fees during ***** that should have been waived and that the consumer did not have a job and the economy was really bad with a desired resolution of a billing adjustment.
  FRS does not change any fees and unfortunately, the customers statement of the problem and desired resolution as listed in this complaint does not provide our office enough information to locate an account this may be in reference to.
  Our office is willing to discuss or respond to any further questions or concerns, but we would need additional information to be able to locate an account this could possibly be in reference to.

• Initial Complaint

  08/15/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I keep receiving a phone call from Financial Recovery US Diagnostics claiming that I owe nearly $600 for bloodwork. I have insurance and my healthcare providers show that dont owe a balance and said everything was paid immediately. When I ask FRUSD to send me a bill, they refuse but say they will send me a receipt after I pay. I have worked hard to maintain excellent credit and they threatened to turn this in against my score. I have never received this bill!

  

  Business response

  08/15/2024

  Thank you for the opportunity to respond to this complaint.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, address or name listed in this complaint. Our internal call logs do not reflect that our office placed any outbound telephone calls to the phone number listed in this complaint. Additionally, our office does not do any medical debt collection work as is listed in this complaint.
  There are businesses in other states that use the same or similar business name that we do and we believe this complaint could be a complaint meant for one of those businesses, especially since our internal search came up without any possible corresponding accounts.
  Our office is willing to discuss any further questions or concerns, but we do not believe this complaint is meant for our office, as we cannot locate any corresponding accounts associated with the customer name listed in this complaint. We do not believe this complaint should be kept as a permanent fixture for our office, Financial Recovery Services, Inc.

  Customer response

  08/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  02/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received a call from someone claiming they were *********************************************** Services ************ and that I owed a bill for lab work from 2022 of over $400. I asked who the provider was and they refused to tell me. They said they have sent many ******** to my home which is untrue.The then said the were going to refer my case to court and hung up.

  

  Business response

  02/13/2024

  Thank you for the opportunity to respond to this complaint.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, address or name listed in this complaint.
  Our internal call logs do not reflect that our office placed any outbound telephone calls to the phone number listed in this complaint and our call logs indicate that our office did not receive any inbound telephone calls from the phone number listed in this complaint.
  Our office does not do any medical debt (lab) collection work as is listed in this complaint and the phone number listed in this complaint of ************ is not a phone number associated with our company.
  There are businesses in other states that use the same or similar business name that we do and we believe this complaint could be a complaint meant for one of those businesses, especially since our internal search came up without any possible corresponding accounts.
  Our office is willing to discuss any further questions or concerns, but we do not believe this complaint is meant for our office, as we cannot locate any corresponding accounts associated with the customer name listed in this complaint. We do not believe this complaint should be kept as a permanent fixture for our office, Financial Recovery Services, Inc.

• Initial Complaint

  01/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Received a phone call today (1/22/24) from a ******* at Financial Recovery Services from phone number **************. She stated that she was a debt recovery agency hired by *************** for outstanding debt from Lab Panel work I had drawn with a date of service of 7/2/2022 Invoice # ******. 7/2/2022 was a Saturday. Looking at my own calendar I had not had any blood work drawn on any date preceding 7/2/2022. I provided her with that information- she replied that I had been contacted several times by mail - she had my correct address. I informed her that I had not received any bill or communication regarding payment required for any lab work. I have great insurance and have never had to pay for any lab work unless my ******** part B deductible had not been met. She proceeded to tell me that I needed to settle this account today by credit card for $425.00 and that if I didnt shed report it to the credit reporting agencies & the court and that fines would be levied and there may be possible jail time in addition. I told her that I felt this was a scam call and hung up. A return call to the 517 number had a different person answering but the same company. Im reporting this because I do not want this to have any bearing on my excellent credit rating and I dont want to be bothered with this type of upsetting phone calls.

  

  Business response

  01/22/2024

  Thank you for the opportunity to respond to this complaint.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, address or name listed in this complaint.
  Our internal call logs do not reflect that our office placed any outbound telephone calls to the phone number listed in this complaint and our call logs indicate that our office did not receive any inbound telephone calls from the phone number listed in this complaint.
  Our office does not do any medical debt collection work and has no association with *************** as is listed in this complaint. We also do not have any employees by the name of ******* and the phone number of ************* is not a telephone number associated with our company.
  Additionally, our office, Financial Recovery Services, Inc.(FRS) does not report to any credit reporting agencies.
  There are businesses in other states that use the same or similar business name that we do and we believe this complaint could be a complaint meant for one of those businesses, especially since our internal search came up without any possible corresponding accounts.
  Our office is willing to discuss any further questions or concerns, but we do not believe this complaint is meant for our office, as we cannot locate any corresponding accounts associated with the customer name listed in this complaint. We do not believe this complaint should be kept as a permanent fixture for our office, Financial Recovery Services, Inc.

  Customer response

  01/23/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  07/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a letter from this company on June 21st, 2022. Demanding I pay a supposed debt of ******. A debt that is not mines and by law they have not even furnished proof with my wet signature that, this is my debt. I ask that they cease all debt collection activity on this debt which is not mine!! If not I will be pursuing legal action against this company. This company has been harassing me repeatedly which is not in accordance. I ask for removal from my credit report for this which I have been disputing continually since 2021. Please remove or you will be hearing from my attorneys moving forward.

  

  Business response

  07/05/2022

  July 5, 2022
  
  RE: Response to Complaint ID ********|Duwand ********
  
  In this complaint, Mr. ******** provides that he received a letter from our office, Financial Recovery Services, Inc. (FRS), requesting that he pay $419.02. Mr. ******** states that the debt is not his and by law, our office has not furnished proof of the debt to include his wet signature. Mr. ******** provides that our office should cease all debt collection activity and he is asking for removal from his credit report or we will be hearing from his attorney.
  
  Our records reflect that on May 3,2022, *** Financial Services placed an account with our office in the name of Duwand ********. The balance of Mr. ********s account at placement was $419.02 and the associated account number ended in ****. On May 4, 2022, our office sent Mr.******** a letter (initial communication) informing him that his account had been placed with our office for collection. The initial communication included a validation notice that advised Mr. ******** of his rights to dispute the debt.
  
  Our office had no contact with Mr.******** until we received this complaint. We have notified our client of this complaint and we will notify them of our corresponding response to this complaint.
  
  Our office does not report to any reporting agencies and we do not have any control over the reporting that occurs by any of our clients. Per Mr. ********s request that our office cease all collection activity, we will not be contacting Mr. ******** again as it relates to this account and Mr. ********s account has been closed in our office and returned back to our client as of today July 5, 2022.
  
  We believe we have addressed Mr.********s concerns, and we seek to cooperate with the BBB in regards to this complaint. We are willing to discuss any questions or concerns that you or Mr.******** may have.
  
  Respectfully Submitted,
  
  
  *******************
  Chief Compliance Officer

• Initial Complaint

  06/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a 3 sided form from Financial Recovery Services, Inc. the other day indicating in size 2 print regarding LVNV Funding LLC that there was a charged off **** "Regarding: ****************** with charge off date of 1/19/2021" File ZSTO81 that I don't recognize. Because it states it's charged off I see no reason for further contact.

  

  Business response

  07/01/2022

  July 1, 2022
  
  PERSONAL AND CONFIDENTIAL
  
  Better Business Bureau of Minnesota and ************
  220 S. River Ridge Cir.
  **********, ** 55337
  
  
  RE:     Response to Complaint ID ********|**************************
  
  
  In this complaint, ********** provides that she received a letter from our office, Financial Recovery Services, Inc.,regarding LVNV Funding LLC for a charged-off ****************** account that she did not recognize. ********** provides that she sees no reason for further contact as this is charged-off.
  
  Our records reflect that on June 7,2022, ***************** Services placed an account with our office in the name of *************************. The balance of Ms. **** account at placement was $2,388.66 and the associated account number ends in ****. On June 8, 2022, our office sent ********** a letter (initial communication) informing her that her account had been placed with our office for collections. The initial communication included a validation notice that advised ********** of her rights to dispute the debt.
  
  Our office had no contact with ********** until we received this complaint. We have notified our client of Ms. **** complaint and we will notify them of our corresponding response to this complaint. Per Ms. **** request that our office cease and desist communication, we will not be contacting ********** again as it relates to this account.
  
  Our office believes we have addressed Ms. **** concerns and we seek to fully cooperate with the BBB in this matter. We are willing to discuss any questions or concerns that you or ********* may have.
  
  Respectfully Submitted,
  
  *******************
  Chief Compliance Officer

• Initial Complaint

  03/17/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a call from "Financial Recovery Debt and Collections Services" from phone number ************, no voicemail was left. I called the number back today. The guy that answered, opened with "Is this ****?" Immediately my guard was up. I replied by asking "who is this?" He then began to state it was in regard to an outstanding debt, no info on who the debt is from, just the amount and am I going to start payment? I had to repeatedly ask who the debt was from, asked for detail information to be emailed so that I can investigate. Wouldn't email, but finally gave the vendor - US Diagnostic Laboratories for bloodwork in the amount of $444.27 and the invoice number. He said that notices had been sent over the past couple of months to my address - **** Shadow **** Court. I told him I hadn't lived there in 7 years. He then stated that I would have received forwarding mail, which is not true, that has expired and I have lived at other addresses since that time. I told him that I was not aware of any medical claims, insurance would have covered it. He then stated that we were just going round and round and since I was not willing to pay, it would go on my credit and then hung up on me. Very rude and not professional at all. I called the number back and got another person, but basically same thing. I called US Diagnostics with the invoice number, they told me this was not their invoice number. Also, this came up under ****** with multiple complaints on Scampulse with people receiving the same type of call, similar amount, etc, within in the past couple of weeks.

  

  Business response

  03/17/2022

  Thank you for the opportunity to respond to this complaint.

  
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number or name listed in this complaint.

  
  Our internal call logs do not reflect that our office placed any telephone calls to the phone number listed in this complaint. *********************** does not do any medical debt collections, and our company name is Financial Recovery Services, Inc. not Financial Recovery Debt and Collections Services as it lists in this complaint.

  
  There are businesses in other states that use the same or similar business name that we do and we believe this complaint could be a complaint meant for one of those businesses, especially since our internal search came up without any possible corresponding call attempts to the phone number listed in this complaint and also because we do not do any medical debt collections as referenced in this complaint.

  
  Our office is willing to discuss any further questions or concerns, but we do not believe this complaint should be kept as a permanent fixture of our office, Financial Recovery Services, Inc.

• Initial Complaint

  03/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I keep getting calls and the person is very rude. She tells me I own money for medical tests, last month I did pay $100, today she told me I owed $300. For one she never said who did these tests and I dont remember ever getting a ****. She got upset when I started asking questions and said some rude things and hung up.

  

  Business response

  03/08/2022

  Thank you for the opportunity to respond to this complaint.

  
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number or name listed in this complaint.
  Our internal call logs do not reflect that our office placed any telephone calls to the phone number listed in this complaint. *********************** does not do any medical debt collections.

  
  There are businesses in other states that use the same or similar business name that we do and we believe this complaint could be a complaint meant for one of those businesses, especially since our internal search came up without any possible corresponding call attempts to the phone number listed in this complaint and also because we do not do any medical debt collections as referenced in this complaint.

  
  Our office is willing to discuss any further questions or concerns, but we do not believe this complaint should be kept as a permanent fixture of our office, Financial Recovery Services, Inc.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩