Complaints

This profile includes complaints for Financial Recovery Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Financial Recovery Services, Inc.

  1345 Mendota Heights Rd Ste 100 Mendota Heights, MN 55120-2006

  
• 

  Financial Recovery Services, Inc.

  4510 W 77th St Ste 200 Bloomington, MN 55435-5507

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are criminals, they will not stop calling my phone. repeatedly before 8 am all hours of the day. I do not owe a debt to these people, and they will NOT LEAVE ME ALONE. The last conversation got so bad that they started blocking, me, now they are just calling me, and blocking me to make sure I don't call, there is no reason for that. STOP CALLING ME

  

  Business Response

  Date: 01/24/2025

  ***** *.
  Better Business Bureau
  States of Minnesota and ************
  ************************
  *******************
  
  Re:    ********* ******* | Complaint ID: ********
  
  We have attempted to locate an account that this complaint could possibly be in reference to and our internal search came up unable to locate any such account using the supplied address, name or telephone number listed in this complaint.
  
  There are businesses in other states that use the same or similar business name that we do and we believe this complaint could be a complaint meant for one of those businesses especially because our internal search did not come up with any results matching the supplied name, address or telephone number.
  
  Our office is willing to discuss any further questions or concerns, but we do not believe this complaint is meant for our office and we do not believe it should be kept as a permanent fixture of our office, Financial Recovery Services, Inc.
  
  ****** ***
  Regulatory,Legal & Compliance Coordinator
  Financial Recovery Services, Inc.

  Customer Answer

  Date: 01/27/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/09/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charging me for fees during Covid that should be waived. I didnt have a job and economy was really bad

  

  Business Response

  Date: 09/09/2024

  Thank you for the opportunity to respond to this complaint.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied address, name or telephone number listed in this complaint.
  The complaint lists a contract dispute and the consumer is stating the problem as: charging them for fees during ***** that should have been waived and that the consumer did not have a job and the economy was really bad with a desired resolution of a billing adjustment.
  FRS does not change any fees and unfortunately, the customers statement of the problem and desired resolution as listed in this complaint does not provide our office enough information to locate an account this may be in reference to.
  Our office is willing to discuss or respond to any further questions or concerns, but we would need additional information to be able to locate an account this could possibly be in reference to.

• Initial Complaint

  Date:08/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep receiving a phone call from Financial Recovery US Diagnostics claiming that I owe nearly $600 for bloodwork. I have insurance and my healthcare providers show that dont owe a balance and said everything was paid immediately. When I ask FRUSD to send me a bill, they refuse but say they will send me a receipt after I pay. I have worked hard to maintain excellent credit and they threatened to turn this in against my score. I have never received this bill!

  

  Business Response

  Date: 08/15/2024

  Thank you for the opportunity to respond to this complaint.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, address or name listed in this complaint. Our internal call logs do not reflect that our office placed any outbound telephone calls to the phone number listed in this complaint. Additionally, our office does not do any medical debt collection work as is listed in this complaint.
  There are businesses in other states that use the same or similar business name that we do and we believe this complaint could be a complaint meant for one of those businesses, especially since our internal search came up without any possible corresponding accounts.
  Our office is willing to discuss any further questions or concerns, but we do not believe this complaint is meant for our office, as we cannot locate any corresponding accounts associated with the customer name listed in this complaint. We do not believe this complaint should be kept as a permanent fixture for our office, Financial Recovery Services, Inc.

  Customer Answer

  Date: 08/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from someone claiming they were *********************************************** Services ************ and that I owed a bill for lab work from 2022 of over $400. I asked who the provider was and they refused to tell me. They said they have sent many ******** to my home which is untrue.The then said the were going to refer my case to court and hung up.

  

  Business Response

  Date: 02/13/2024

  Thank you for the opportunity to respond to this complaint.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, address or name listed in this complaint.
  Our internal call logs do not reflect that our office placed any outbound telephone calls to the phone number listed in this complaint and our call logs indicate that our office did not receive any inbound telephone calls from the phone number listed in this complaint.
  Our office does not do any medical debt (lab) collection work as is listed in this complaint and the phone number listed in this complaint of ************ is not a phone number associated with our company.
  There are businesses in other states that use the same or similar business name that we do and we believe this complaint could be a complaint meant for one of those businesses, especially since our internal search came up without any possible corresponding accounts.
  Our office is willing to discuss any further questions or concerns, but we do not believe this complaint is meant for our office, as we cannot locate any corresponding accounts associated with the customer name listed in this complaint. We do not believe this complaint should be kept as a permanent fixture for our office, Financial Recovery Services, Inc.

• Initial Complaint

  Date:01/22/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a phone call today (1/22/24) from a ******* at Financial Recovery Services from phone number **************. She stated that she was a debt recovery agency hired by *************** for outstanding debt from Lab Panel work I had drawn with a date of service of 7/2/2022 Invoice # ******. 7/2/2022 was a Saturday. Looking at my own calendar I had not had any blood work drawn on any date preceding 7/2/2022. I provided her with that information- she replied that I had been contacted several times by mail - she had my correct address. I informed her that I had not received any bill or communication regarding payment required for any lab work. I have great insurance and have never had to pay for any lab work unless my ******** part B deductible had not been met. She proceeded to tell me that I needed to settle this account today by credit card for $425.00 and that if I didnt shed report it to the credit reporting agencies & the court and that fines would be levied and there may be possible jail time in addition. I told her that I felt this was a scam call and hung up. A return call to the 517 number had a different person answering but the same company. Im reporting this because I do not want this to have any bearing on my excellent credit rating and I dont want to be bothered with this type of upsetting phone calls.

  

  Business Response

  Date: 01/22/2024

  Thank you for the opportunity to respond to this complaint.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, address or name listed in this complaint.
  Our internal call logs do not reflect that our office placed any outbound telephone calls to the phone number listed in this complaint and our call logs indicate that our office did not receive any inbound telephone calls from the phone number listed in this complaint.
  Our office does not do any medical debt collection work and has no association with *************** as is listed in this complaint. We also do not have any employees by the name of ******* and the phone number of ************* is not a telephone number associated with our company.
  Additionally, our office, Financial Recovery Services, Inc.(FRS) does not report to any credit reporting agencies.
  There are businesses in other states that use the same or similar business name that we do and we believe this complaint could be a complaint meant for one of those businesses, especially since our internal search came up without any possible corresponding accounts.
  Our office is willing to discuss any further questions or concerns, but we do not believe this complaint is meant for our office, as we cannot locate any corresponding accounts associated with the customer name listed in this complaint. We do not believe this complaint should be kept as a permanent fixture for our office, Financial Recovery Services, Inc.

  Customer Answer

  Date: 01/23/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from this company on June 21st, 2022. Demanding I pay a supposed debt of ******. A debt that is not mines and by law they have not even furnished proof with my wet signature that, this is my debt. I ask that they cease all debt collection activity on this debt which is not mine!! If not I will be pursuing legal action against this company. This company has been harassing me repeatedly which is not in accordance. I ask for removal from my credit report for this which I have been disputing continually since 2021. Please remove or you will be hearing from my attorneys moving forward.

  

  Business Response

  Date: 07/05/2022

  July 5, 2022
  
  RE: Response to Complaint ID ********|Duwand ********
  
  In this complaint, Mr. ******** provides that he received a letter from our office, Financial Recovery Services, Inc. (FRS), requesting that he pay $419.02. Mr. ******** states that the debt is not his and by law, our office has not furnished proof of the debt to include his wet signature. Mr. ******** provides that our office should cease all debt collection activity and he is asking for removal from his credit report or we will be hearing from his attorney.
  
  Our records reflect that on May 3,2022, *** Financial Services placed an account with our office in the name of Duwand ********. The balance of Mr. ********s account at placement was $419.02 and the associated account number ended in ****. On May 4, 2022, our office sent Mr.******** a letter (initial communication) informing him that his account had been placed with our office for collection. The initial communication included a validation notice that advised Mr. ******** of his rights to dispute the debt.
  
  Our office had no contact with Mr.******** until we received this complaint. We have notified our client of this complaint and we will notify them of our corresponding response to this complaint.
  
  Our office does not report to any reporting agencies and we do not have any control over the reporting that occurs by any of our clients. Per Mr. ********s request that our office cease all collection activity, we will not be contacting Mr. ******** again as it relates to this account and Mr. ********s account has been closed in our office and returned back to our client as of today July 5, 2022.
  
  We believe we have addressed Mr.********s concerns, and we seek to cooperate with the BBB in regards to this complaint. We are willing to discuss any questions or concerns that you or Mr.******** may have.
  
  Respectfully Submitted,
  
  
  *******************
  Chief Compliance Officer

• Initial Complaint

  Date:06/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a 3 sided form from Financial Recovery Services, Inc. the other day indicating in size 2 print regarding LVNV Funding LLC that there was a charged off **** "Regarding: ****************** with charge off date of 1/19/2021" File ZSTO81 that I don't recognize. Because it states it's charged off I see no reason for further contact.

  

  Business Response

  Date: 07/01/2022

  July 1, 2022
  
  PERSONAL AND CONFIDENTIAL
  
  Better Business Bureau of Minnesota and ************
  220 S. River Ridge Cir.
  **********, ** 55337
  
  
  RE:     Response to Complaint ID ********|**************************
  
  
  In this complaint, ********** provides that she received a letter from our office, Financial Recovery Services, Inc.,regarding LVNV Funding LLC for a charged-off ****************** account that she did not recognize. ********** provides that she sees no reason for further contact as this is charged-off.
  
  Our records reflect that on June 7,2022, ***************** Services placed an account with our office in the name of *************************. The balance of Ms. **** account at placement was $2,388.66 and the associated account number ends in ****. On June 8, 2022, our office sent ********** a letter (initial communication) informing her that her account had been placed with our office for collections. The initial communication included a validation notice that advised ********** of her rights to dispute the debt.
  
  Our office had no contact with ********** until we received this complaint. We have notified our client of Ms. **** complaint and we will notify them of our corresponding response to this complaint. Per Ms. **** request that our office cease and desist communication, we will not be contacting ********** again as it relates to this account.
  
  Our office believes we have addressed Ms. **** concerns and we seek to fully cooperate with the BBB in this matter. We are willing to discuss any questions or concerns that you or ********* may have.
  
  Respectfully Submitted,
  
  *******************
  Chief Compliance Officer