Complaints

This profile includes complaints for Financial Recovery Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Financial Recovery Services, Inc.

  1345 Mendota Heights Rd Ste 100 Mendota Heights, MN 55120-2006

  
• 

  Financial Recovery Services, Inc.

  4510 W 77th St Ste 200 Bloomington, MN 55435-5507

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm getting 2 phone calls a day from people that claim to work for financial credit service. They wanted information from me and when I told them I felt uncomfortable answering that they hung up but continue to leave messages. I keep blocking numbers but the voicemail continues. Please help me stop the calls.

  

  Business Response

  Date: 03/17/2025

  Thank you for the opportunity to respond to this complaint but this complaint is not meant for our company.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, address, email address or name listed in this complaint.
  We have investigated and confirmed that the calls about which you complained were not made by our corporate telephone systems and were most probably made by an unauthorized third-party illegally impersonating our company name and/or spoofing our company phone numbers or using a similar company name as ours.  We have closely reviewed our call log databases and inventory database and we have no record of calling your phone number. 
  Additionally, our company is Financial Recovery Services, Inc. and not Financial ************** as listed in this complaint.
  Were you able to determine the phone number(s) that called you via caller ID or did they provide any names or phone numbers for you to call back?  If so, could you please provide those details to us?  
  We would appreciate any additional information that you can provide as we plan to report to the *** this Impersonator incident and that there is a third-party illegally using our well-known and trusted company name or similar name and/or spoofing our phone numbers. You can also do your own Impersonator reporting to the *** here *******************.   
  Thank you.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization is harassing me. Calling my cell phone multiple times a day from different phone numbers requesting a return call. I returned the call & the representative asked to verify my identity, they asked my name, I responded 'correct' they then asked to confirm my social security number and date of birth. I would not, nor would I use the word 'yes'. I repeatedly asked who they were representing as a client. This classically fits the description of an identity fraud scam. I have excellent credit and make it a habit to pay my bills completely and on time. On occasion a small medical bill slips through, but if you cannot tell me who your client is, there's zero chance I'm confirming personal identification beyond my name.

  

  Business Response

  Date: 03/13/2025

  Thank you for the opportunity to respond to this complaint but this complaint is not meant for our office Financial Recovery Services, Inc.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, address, email address or name listed in this complaint.
  We have investigated and confirmed that the calls about which you complained were not made by our corporate telephone systems and were most probably made by an unauthorized third-party illegally impersonating our company name and/or spoofing our company phone numbers.  We have closely reviewed our call log databases and inventory database and we have no record of calling your phone number. 
  Were you able to determine the phone number(s) that called you via caller ID or did they provide any names or phone numbers for you to call back?  If so, could you please provide those details to us?  
  We would appreciate any additional information that you can provide as we plan to report to the *** this Impersonator incident and that there is a third-party illegally using our well-known and trusted company name and/or spoofing our phone numbers.  You can also do your own Impersonator reporting to the *** here *******************.   
  Thank you.

• Initial Complaint

  Date:03/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps calling my land line looking for someone (not me) to collect a defaulted payday loan allegedly. They won't remove my number from their robocall list and as you can see below they keep leaving voice mails at my home number for this person they think is me. They use various fake numbers and I keep blocking the numbers to no avail. hidden ************** HAWAII Low Spam Risk 00:24 No Transcript Available Mar 13, 2025 11:29 AM Options FRSERVICES ************** TENNESSEE Low Spam Risk 00:24 No Transcript Available Mar 12, 2025 10:05 AM Options FRSERVICES ************** ***************Low Spam Risk 00:29 No Transcript Available Mar 11, 2025 8:59 AM Options FRSERVICES ************** HAWAII Low Spam Risk 00:27 No Transcript Available Mar 10, 2025 9:20 AM Options ROYAL OAK ** ************** MICHIGAN Low Spam Risk 00:25

  

  Business Response

  Date: 03/14/2025

  Thank you for the opportunity to respond to this complaint but this complaint is not meant for our company Financial Recovery Services ****
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, email address or name listed in this complaint.
  We have investigated and confirmed that the calls about which you complained were not made by our corporate telephone systems and were most probably made by an unauthorized third-party illegally impersonating our company name. We have closely reviewed our call log databases and inventory database and we have no record of calling your phone number. 
  Additionally, our company is Financial Recovery Services, Inc. and not FR Services and we do not collect on any pay day loan accounts as listed in this complaint. Also, the phone numbers listed in this complaint are not phone numbers associated with our company.
  Thank you for providing the phone numbers that called you. Did they provide any names or additional phone numbers for you to call back?  If so, could you please provide those details to us? 
  We would appreciate any additional information that you can provide because if there is a company that is using the same or similar name as our company, we plan to report to the *** this Impersonator incident and that there is a third-party illegally using our well-known and trusted company name and/or spoofing our phone numbers.  You can also do your own Impersonator reporting to the *** here *******************.   
  Thank you.

  Customer Answer

  Date: 03/14/2025

   I am rejecting this response because: The number the robo call is telling to call back is the business' phone number of ************. The person they are looking for is *** ****. They originally called my cell phone looking for this person before I was able to get it blocked. Now 3 months later theyre calling a land line I have. I have blocked every number so far but they keep using different robocall numbers to get through with an automated message saying this is FR Services, please call the number on your caller ID for an urgent issue. 
  
  
  

  

  Business Response

  Date: 03/14/2025

  Thank you again for allowing us to respond to this complaint, however, this complaint is not meant for our company.
  Our company is Financial Recovery Services, Inc. and not FR Services. We do not leave any messages in the format you list in this complaint requesting to call the number on your caller ID for an urgent issue.
  The phone number you list of ************ is our Consumer Hotline and is listed on our website but it is not a number we output on our caller ID or leave on any voicemail messages.
  We have again reviewed our call log database and inventory database and have confirmed that our company has never called your phone number of ************ or received an inbound call from your number. Our look back included a review of all calls placed and/or received since January 1, 2023.
  The calls you identified are not coming from our company and are most likely being made from an unauthorized third party illegally impersonating a similar company name to ours and/or spoofing our company phone number.
  We apologize you are getting these calls, but again they are not coming from our company and we suggest you do not engage with these impersonators. We are reporting this incident to the *** and you can also do your own Impersonator reporting to the *** here *******************.   
  Thank you.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/26/25 - 9:44am call from Financial Recovery Services ************* - number called from) number to call is ************. Pressed 1 to talk to representative. Stated to collect a debt for Fast Cash. Debt created Nov. 4, 2019. Informed them to send the original paperwork to my home. I won't discuss over phone.3/13/25 - 10:39 am call from Financial Recovery Services ************* - number called from) number to call is ************. Pressed 1 to talk to representative. Connected to ******. Claimed to pull up file. Asked if I was *****, I said correct. Asked if last 4 of social was ****. I said correct. ****** said I have a Reported default from Fast Cash in the amount of $1277.44. Stated that a lower amount could be negotiated, and how would I like to resolve this.I told him that it would be resolved once I receive copies of original paperwork to my home. He stated that they have, and I informed him that I have not received anything.He hung up

  

  Business Response

  Date: 03/14/2025

  Thank you for the opportunity to respond to this complaint but this complaint is not meant for our company Financial Recovery Services ****
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, email address or name listed in this complaint.
  We have investigated and confirmed that the calls about which you complained were not made by our corporate telephone systems and were most probably made by an unauthorized third-party illegally impersonating our company name. We have closely reviewed our call log databases and inventory database and we have no record of calling your phone number. 
  Additionally, our company does not collect any accounts for a company called Fast Cash and we do not have any representatives named ******. Also, the phone numbers listed in this complaint are not phone numbers associated with our company.
  Thank you for providing the phone numbers that called you. Did they provide any other names or additional phone numbers for you to call back?  If so, could you please provide those details to us?  
  We would appreciate any additional information that you can provide because if there is a company that is using the same or similar name as our company, we plan to report to the *** this Impersonator incident and that there is a third-party illegally using our well-known and trusted company name.  You can also do your own Impersonator reporting to the *** here *******************.   
  Thank you.

• Initial Complaint

  Date:03/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep getting calls from this company at the number ************ saying I owe an outstanding debt for a payday loan I have supposedly taken out back in 2019. I have never done so. I have asked that they please send me a letter with this information for my records, and was told they don't do that since it is an outstanding debt? Complete garbage. The last time they called I asked for the same thing, they confirmed my address and said they would but never received anything. They didn't tell me then that they didn't send out documentation.

  

  Business Response

  Date: 03/14/2025

  Thank you for the opportunity to respond to this complaint but this complaint is not meant for our business, Financial Recovery Services, Inc.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, email address or name listed in this complaint.
  We have investigated and confirmed that the calls about which you complained were not made by our corporate telephone systems and were most probably made by an unauthorized third-party illegally impersonating our company name. We have closely reviewed our call log databases and inventory database and we have no record of calling your phone number. 
  Additionally, our company does not collect on any payday loan accounts as listed in this complaint and the phone number of ************ that is listed in this complaint is not a phone number associated with our company, Financial Recovery Services, Inc.
  Were you able to determine additional phone number(s) that called you via caller ID or did they provide any names or phone numbers for you to call back?  If so, could you please provide those details to us?  
  We would appreciate any additional information that you can provide as we plan to report to the *** this Impersonator incident and that there is a third-party illegally using our well-known and trusted company name and/or spoofing our phone numbers.  You can also do your own Impersonator reporting to the *** here *******************.   
  Thank you.

  Customer Answer

  Date: 03/14/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Thank you for your quick response!  

• Initial Complaint

  Date:03/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have started receiving calls from a debt collector. They have the wrong last name, wrong address for the year the debt was supposedly defaulted, and have changed the amount owed. I did not take out an online payday loan as we did not need the money as my husband's back pay from the Navy came in. They also state they have sent the documents to me in 2019,but I was not living in the town they have on file at the time. I asked them to send new **************** refused I even called fast *********** have no record on file for me. I would like the calls to stop as it is obvious the 7years statuette is up & they did not send documents within 30 days. I will be calling a lawyer

  

  Business Response

  Date: 03/11/2025

  Thank you for the opportunity to respond to this complaint but this complaint is not meant for our company.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, address, email address or name listed in this complaint.
  We have investigated and confirmed that the calls about which you complained were not made by our corporate telephone systems and were most probably made by an unauthorized third-party illegally impersonating our company name and/or spoofing our company phone numbers.  We have closely reviewed our call log databases and inventory database and we have no record of calling your phone number. 
  Additionally, our company is Financial Recovery Services, Inc. and we do not collect on any pay day loans and are not associated with a company called ********* as listed in this complaint.
  Were you able to determine the phone number(s) that called you via caller ID or did they provide any names or phone numbers for you to call back?  If so, could you please provide those details to us?  
  We would appreciate any additional information that you can provide as we plan to report to the *** this Impersonator incident and that there is a third-party illegally using our well-known and trusted company name and/or spoofing our phone numbers.  You can also do your own Impersonator reporting to the *** here *******************.   
  Thank you.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Financial Recovery Services, Inc. is keeping calling my phone harassing me. I do not owe them any money. I want them to stop calling my phone. I am more than willing to show up in Court about anything, but I do not appreciate being harassed this has been going on for at least a year. They keep changing their number they are calling from

  

  Business Response

  Date: 03/11/2025

  Thank you for the opportunity to respond to this complaint but we do not believe it is a complaint meant for our company, Financial Recovery Services, Inc.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied name, address or email address. Unfortunately,the phone number provided in this complaint has one extra number so we are unable to validate or review our call log database until we have the exact phone number being called.
  There are businesses in other states that use the same or similar business name that we do and we believe this complaint could be a complaint meant for one of those businesses, especially since our internal search of our inventory did not pull anything up with the supplied name, address or email address listed in this complaint.
  Were you able to determine the phone number(s) that called you via your caller ID or have you been provided any names or phone numbers for you to call back? If so, could you please provide those details to us?
  We would appreciate any additional information that you can provide as we plan to report to the *** this possible Impersonator incident and that there may be a third-party illegally using our well-known and trusted company name and/or spoofing our phone numbers.  You can also do your own Impersonator reporting to the *** here *******************.   
  Thank you.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from this company for the last few weeks. Against my better judgment I called back and was hung up on immediately after requesting paperwork (which is required) proof of this supposed debt I owed. I like a challenge so I called back and got another person who said she would send me the proof in the mail in 2 days. That was an odd number. Not shocking Ive never received anything. They also had pieces of my information but not all of it was correct. Another flag. The final flag during the call was of a debt I KNOW I never took out - never even heard of the company they claim I owed. I asked them to send me proof so I could forward the information to my lawyer as well. I dont know what the government can do about this scam - probably nothing, especially not this government but Im tired of them calling my phone and theyve now started calling from a different number since I blocked the first one!

  

  Business Response

  Date: 03/11/2025

  Thank you for the opportunity to respond to this complaint but it is not a complaint meant for our company,Financial Recovery Services, Inc.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, email address, state, zip code or name listed in this complaint.
  We have investigated and confirmed that the calls about which you complained were not made by our corporate telephone systems and were most probably made by an unauthorized third-party illegally impersonating our company name and/or spoofing our company phone numbers.  We have closely reviewed our call log databases and inventory database and we have no record of calling your phone number. 
  Were you able to determine the phone number(s) that called you via caller ID or did they provide any names or phone numbers for you to call back?  If so, could you please provide those details to us?  
  We would appreciate any additional information that you can provide as we plan to report to the *** this Impersonator incident and that there is a third-party illegally using our well-known and trusted company name and/or spoofing our phone numbers.  You can also do your own Impersonator reporting to the *** here *******************.   
  Thank you.

  Customer Answer

  Date: 03/14/2025

   I am rejecting this response because:
  
  I am not actually rejecting the response but did not see another way of answering the questions you asked. 
  

  The phone numbers they are using are as follows:

  *****************

  *****************

  *****************

  *****************

  *****************

  Once you block one number they start calling from another. 
  They are also probably getting around specifically saying they are your business by calling themselves FR Services. However all ****** searches for FR Services go to your business so it appears as though it is the same business.  

  

  Business Response

  Date: 03/18/2025

  Thank you for providing us with the additional information and phone numbers that called you.

  We have made note of this information and appreciate the extra follow-up from your end.  

  Thank you.
  

• Initial Complaint

  Date:03/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This organization is harassing me. Calling my cell phone multiple times a day from different phone numbers requesting a return call. I returned the call & the representative doesnt even speak English. I own everything that I have outright and owe nothing to anyone. I have asked MULTIPLE times to remove me from the ** nonsense call list, yet they keep calling. THIS IS A SCAM!

  

  Business Response

  Date: 03/10/2025

  Thank you for the opportunity to respond to this complaint.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, address, email address or name listed in this complaint.
  We have investigated and confirmed that the calls about which you complained were not made by our corporate telephone systems and were most probably made by an unauthorized third-party illegally impersonating our company name and/or spoofing our company phone numbers.  We have closely reviewed our call log databases and inventory database and we have no record of calling your phone number. 
  Were you able to determine the phone number(s) that called you via caller ID or did they provide any names or phone numbers for you to call back?  If so, could you please provide those details to us?  
  We would appreciate any additional information that you can provide as we plan to report to the *** this Impersonator incident and that there is a third-party illegally using our well-known and trusted company name and/or spoofing our phone numbers.  You can also do your own Impersonator reporting to the *** here *******************.   
  Thank you.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've received several phone calls from F.R Services and mentioned that I need to call back due to a timely matter, it's urgent, and important for me to call back. I don't have any debt, never dealt with this place before and they don't have any information on me (I don't think), I would like the phone calls to cease since I don't have debt and it could be for another person that used to have my # but moved/changed locations/got a different phone or # I don't know. Thanks

  

  Business Response

  Date: 03/10/2025

  Thank you for the opportunity to respond to this complaint.
  We have attempted to locate an account that this complaint could possibly be in reference to and are unable to locate any such account using the supplied telephone number, email address or name listed in this complaint.
  We have investigated and confirmed that the calls about which you complained were not made by our corporate telephone systems and were most probably made by an unauthorized third-party illegally impersonating our company name and/or spoofing our company phone numbers.  We have closely reviewed our call log databases and inventory database and we have no record of calling your phone number. 
  Additionally, our company is Financial Recovery Services, Inc. and not F R Services and we do not collect on any pay day loan accounts as listed in this complaint.
  Were you able to determine the phone number(s) that called you via caller ID or did they provide any names or phone numbers for you to call back?  If so, could you please provide those details to us?  
  We would appreciate any additional information that you can provide as we plan to report to the *** this Impersonator incident and that there is a third-party illegally using our well-known and trusted company name and/or spoofing our phone numbers.  You can also do your own Impersonator reporting to the *** here *******************.   
  Thank you.

  Customer Answer

  Date: 03/11/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  When the scammer called my # and left a voicemail (since I didn't recognize the call) they said something like "this FR Services and this is a urgent time sensitive matter and you need to call us back as soon as possible" that is it. The person that left the message didn't specify any amount owe, any call back number, or a name it's for either, other than the one that showed up on my phone that is **************. I did leave a voicemail when someone from the actual company called my # and left a voicemail for me to listen to. Thanks for informing me about this and I knew something was off since I don't have debt nor did I recognize the # when I received it.