Business Profile

Department Stores

Target Corporation

Headquarters

Complaints

This profile includes complaints for Target Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,432 total complaints in the last 3 years.
1,323 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/14/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 40 Oz container of Jif Reduced fat Peanut Butter on 10/7/2022 from Target in Elmhurst, Queens, **. After eating some of it on 10/12/2022 I woke up not feeling well the next morning. I was aware there had been a recall in the Spring but didn't check what I bought. After feeling ill I looked and found that the *** bar code ***** ***************************************************************** MAY. The recall was for possible Salmonella which explains why I felt ill. It's concerning that containers that were part of a recall are still on the shelves 5 months after the recall notice.
Business Response
Date: 10/23/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ****************************

Upon receipt of your contact, we reached out to our guest to address their concerns.

We spoke with ****************** and our guest stated that they were fine and did not require any medical attention. ****************** has returned the product to the store and received a refund.

We reached out to the store to do an audit on the remaining peanut butter on their shelves. The stores manager confirmed that they did not have any peanut butter on their shelves containing the lot numbers from the voluntary recall announced in the spring.

At Target, our guest safety is our highest priority. For this reason, we maintain a comprehensive list of recalled products. Information regarding recalls that affects products sold by Target can be found online by visiting our products recalls page at https://help.target.com/help/productrecallpage,or Targets ******** page. In stores,guests can use the iPads at the ************* desk or the iPads in-aisle Help Centers in select stores for information regarding recalls.

As always, we appreciate the assistance you provide us with our guests. If you have further questions,feel free to contact Target at ************ and reference case number 161322339.

Sincerely,

Marc
Target Executive Contact Team
www.target.com
Customer Answer
Date: 10/24/2022
I am rejecting this response because:

I went to the store on 10/24/2022 at 4PM to check the shelves of Peanut Butter. While I didn't necessarily request they remove the affected ********** from their shelves they claimed they did. I can tell you they DID NOT remove them from the shelves. There were several 40oz ********** of ******* Fat creamy Peanut Butter Lot ********** location product code 425 still on the shelf. I have a picture but it's of poor quality. They're empty promises makes this resolution even worse.

***************************
Initial Complaint
Date:10/13/2022
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an online order for several items on Sunday Oct 9 for pickup at ******* location Target Store. Confirmation said the order would be ready for pickup within 2 hours. Two hours passed and I called customer service who could find no information on status and were not able to reach the store. Five hours later and multiple calls to ******************** - all calls rang and then disconnected. I was unable to reach the store and no order update was sent.I could have gone to ************ store this morning for these items but now they are out of stock there!!This experience is abysmal - likely will cancel the order at this point as I know how this will turn out. I will get an email in several days saying the item is out of stock. The least the store can do is answer the phone!
Business Response
Date: 10/21/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ************************

Upon receipt of your contact, we reached our guest to address their concerns. We understand ******************** order was not able to be fulfilled within the promised timeframe and they were unable to get in contact with the store via phone. We shared our sincere apologies with **************** and provided feedback with the store leadership, who has addressed this with their team. **************** was provided a Target GiftCard for their experience from the Target.com team member.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 161255902.

Sincerely,

*********
The Target Team
www.target.com
Initial Complaint
Date:10/13/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A fan was purchased for my household totaling about $90. I wanted to return the fan but didnt have the receipt and did so but when I got home and looked at the receipt I was only refunded $32. I called the store with no answer. I called customer service to get a solution only to be told that there was no solution. I looked up the item on the target website (item number UPC: ************) where it is still full price. Id like the remaining cost of this fan.
Business Response
Date: 10/17/2022
Hello *****,

Thanks for contacting Target on behalf of our guest *******************

Upon receipt of your contact, we reached our guest to address their concerns. We understand out guest returned this fan without a receipt and received less than what they originally paid.

We confirmed since this item was returned without the receipt, the store accommodated the guest and helped with a non-receipt return. The refund was correctly processed in the amount of $32.09 and this was based off of the price the item is currently listed within the stores system.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 161237497.

Sincerely,

Mercedes
The Target Team
www.target.com
Customer Answer
Date: 10/17/2022
I am rejecting this response because:

I understand the refund was based on the stores system however less than half of what was paid for the fan is unreasonable. Furthermore, the fan is still priced at $84.99 before tax on the website. I believe a price match based on the companys website is fair.
Initial Complaint
Date:10/11/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told to complete a Target Baby registry and receive a free welcome kit for doing so. The kit s worth $150 according to the target website. I created my registry 4/2022 and was told the kit was out of stock in stores and over the phone through customer service. The rep told me to keep calling in to check on availability and I have been doing so for 6 months now. I've asked if the items could be individually provided since the welcome kit priced at $150 is not available and I have called multiple times and was told to pay for the FREE items myself and receive a $5 off coupon. I am having a child with and have absolutely nothing so this kit was to help me with basic needs to identify which products would be best for me and my baby so I am asking for either the free kit, or the individual items comped for me and my child.
Business Response
Date: 10/25/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ***********************.

Upon receipt of your contact, we reached out to our guest to address their concerns.
We spoke with *********** and apologized for the inconvenience that our guest experienced while trying to obtain a baby welcome kit. We advised that the welcome kits are subject to availability, and that guests can call ahead to find out if the welcome kits are currently available at their Target store or other Target stores near them. Upon review of ************** account, it appears that a welcome kit was processed and ship.
When guests create a Target baby registry, welcome kits are automatically added to their Target CircleTM offer list in the Target app on Target.com. If available, guests can pick up their welcome kit at ***** Services at their local Target store. If guests prefer not to come into the store, they can have the welcome kit shipped directly to them free of charge when they spend $35.00. Details regarding the welcome baby kit can be found at https://www.target.com/gift-registry.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 161026836.

Sincerely,

Marc
Target Executive Contact Team
www.target.com
Customer Answer
Date: 10/25/2022
I am rejecting this response because:
This rep did nothing to assist me. I did research on my own after he did not return my call. Huge inconvenience and made contacting BBB a waste of my time as the rep that called was not able to get the item for me or provide any compensation for the numerous out of town trips I took on behalf of target customer service rep request to pick up a welcome kit.
Initial Complaint
Date:10/11/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Bath Towels/Target.com says I Ordered Hand Towels.Force to Send back/not My Fault/waste of My Time.
Business Response
Date: 10/13/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ********************************
Upon receipt of your contact, we have reviewed the guest concerns and verified the order was placed for (2) Performance Hand Towel ****************** When reviewing the order details and confirmation email,
we have determined the guest received the product ordered. If the guest purchased an incorrect item, to receive a refund, the items will need to be returned. The guest can visit their local Target store to
return the towels received for the fastest refund. Per our terms and conditions, were unable to issue refunds without a return completed. We consider this complaint resolved with no further resolutions.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160982899.

Sincerely,

******
Target Executive Contact Team
www.target.com

Customer Answer
Date: 10/13/2022
I am rejecting this response because: I am not Liable or in Error when it comes to Shopping Online. My Intent is My Word while Shopping Online. I am a Customer for God's Sake.
Initial Complaint
Date:10/10/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased online an NBA2k23 currency card for $10. I sear***d ps5 nba2k23 currency and it popped up I added to the cart and purchased it. I received the email to download and it was for an Xbox which I was confused about I contacted target via chat and I was told to call upon calling I was told there is no way to fix the issue and I will just lose out on the purchase. After arguing with the lady as to way this isn't stated more clearly she said they sell for both syatem but after we *** ked they don't sell the cards fir ps5 the system sent me to the xbox card on purpose and they refused to help in anyway.
Business Response
Date: 10/11/2022
Hello *****,

Thanks for contacting Target on behalf of our guest **************************

Upon receipt of your contact, we reached our guest to address their concerns. We understand the guest purchased the incorrect format for this game card.

As a one time exception we issued a refund.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160892724.

Sincerely,

Mercedes
The Target Team
www.target.com
Customer Answer
Date: 10/15/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:10/10/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Target, Order # ************* placed at 9AM PDST on October 8, 2022. After just 15 minutes, I realized they had switched the expected deliver from Oct 17 to Oct 18. I called to cancel because I will not be home to receive the package as I will be out of town for 2 weeks. They told me they can't cancel because it is with a 3rd party vendor. I am outraged - an order should be cancel-able within a few hours. I asked if they could re-route to their store near me and they said "no". I asked if they could expedite the shipment in some way, they said "no" (and this is nonsense - of course they can expedite!). The first agent was belligerent and contentious with me. The second agent had to ask a manager who also declined to help at all Since they do not plan to change the order to accommodate me in some way, I am demanding that they:1. Give my Target Red Card a credit for the order, $30.07. When I return, only if I am very lucky, will the package be waiting for me. If they credit me $30.07, I won't have to care what happens to the package.2. I want to see Target change their ordering policy with 3rd party vendors such that an order can be canceled within 1 or 2 hours without being told it can't be done because of a 3rd party.
Business Response
Date: 10/13/2022
Hello *****,

Thanks for contacting Target on behalf of our guest **********************

Upon receipt of your contact, we researched ********************** previous contacts and found that they reached out to Target ***** Services on October 11, 2022. ****************** was issued a full refund and a Target GiftCard due to their disappointment in not being able to cancel their Target Plus Partner order.

********************** feedback and suggestions regarding their experience will be provided to the appropriate team for review.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160892154.

Sincerely,

********
The Target Team
www.target.com
Customer Answer
Date: 10/13/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me after they called me.
Initial Complaint
Date:10/10/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was on a list to be notified by Target when and item that was on sale was back in stock. The item was a TCL 43" 4k UHD HDR *************** 43S45, the price was ******, I received the email at ****am on 10/8/22 that the item was in stock. I viewed the email at approximately ****am the same day. I went online to order the product and it was out of stock. Did Target expect me to be waiting at my computer for their email to arrive, I would have thought 7am was a reasonable time to have viewed the email and ordered the product. I would like to know how many of this product they had gotten back in stock and at what times this product was ordered and at what time the product sold out.
Business Response
Date: 10/14/2022
Hello *****,

Thanks for contacting Target on behalf of our guest **************************

Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest received an email from Target early in the morning regarding the inventory of a television. We will be sharing feedback with our internal partners.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160891803.

Sincerely,

Cassie

The Target Team

www.target.com
Customer Answer
Date: 10/17/2022
I am rejecting Targets response for the following reasons: The Target representative that contacted me said that when Target chose to send the email notification that the product that I wanted to purchase was back in inventory was controlled by an entity that she was not aware as to how or when they chose to notify the customer. Having said that did ********************** expect me to be sitting by my computer waiting for an email from them notifying me that the product was back in stock, when I had no idea as to the ************* that email would be sent. I do know that either the same day as the email or the next day the product was available and in stock at a much higher price.
I understand these special are usually limited quantities but what I don't understand is why Target would send a email out so early in the morning (3:30am), as far as I know there could have been no inventory at that time available for purchase or there were some lucky customers checking their emails all day and all night knowing that that particular email would be arriving at such an early morning hour..
My best guess is that it was one of those deceptive sales practices to get me onto their website so that I would hopefully purchase something.
Initial Complaint
Date:10/05/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went on the Target.com website and I have been trying to use the Traget chat for a few weeks now and the chat is not working. I click on the Target chat and when I click on the chat the only thing that the chat shows is active session detected. The chat does not show a chat box. The chat does not show any person in the Target chat that I can chat with. I would just like Target to fix their chat.
Business Response
Date: 10/10/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ************************

Upon receipt of your contact, we reached out to our guest to address their concerns.

I spoke with **************** and advised that there were no issues being reported with the Chat feature on Target.com or in the Target app. I explained to **************** where the Chat now feature is displayed on Target.com (http://Target.com), or a chat button in the upper right corner in *********** in the Target app.

Target Chat is a service available in multiple places on Target.com (http://Target.com), and in the Target app. This function allows our team members to supply quick answers to guest while shopping.

As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160401485.

Sincerely,

Marc
Target Executive Contact Team
www.target.com
Customer Answer
Date: 10/17/2022
I am rejecting this response because: The Target person I talked to on the phone said that nobody has been having problems with the Target chat but I went into the Target website again scrolled all the way down to the bottom clicked on contact us. Then clicked on the red box that says chat now and a screen pops up that says Active Sesssion Detected but there is no person to chat with and no box to type a message.
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
*********** Woodland Hills ********** Your employee swiped my card several times and said the transactions wouldnt go through but it did It ******** my account My bank registered it as fraud After your manager frauded me he told me never to come back He has done this several more time and the employees who cannot work the computer and steal money from debit cards become aggressive and hostile when they dont know how to work the register even when all of my receipts and items are present and bought within a week They give no reason why I cannot return my items except that they do not like me Previously your company had charged me twice for an item and then reported that I owe them the money that my bank refused to give them twice. It seems the target employees enjoy double triple quadruple swiping customers cards Hate crime Verbal assault and harassment I am mentally and physically damaged because of their abuse and have been made extremely ill as well as my pets because of their negligence abuse unhygienic sticking practice
Business Response
Date: 10/11/2022
Hello *****,

Thanks for contacting Target on behalf of our guest ****************************
Upon receipt of your contact, we have partnered with our payments team and store leadership for our Woodland Hills, ********** location. We were unable to verify the guest's experience and have reached out by phone and email without success. If the guest is still experiencing payment concerns, we recommend contacting the card issuer for further assistance. We have shared this guest experience with our store teams and appreciate the guest feedback provided. We consider this complaint resolved.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 160320006.

Sincerely,

******
Target Executive Contact Team
www.target.com

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