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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/14/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
my order number is ************* I was supposed to receive my game last friday on release date (September 10), but it never arrive, despite already arriving in my state. the ***** location has no update at all since last thursday, and the package is just stuck. Now it says it's getting delivered on thursday, but it's just sitting there without getting delivered. It already missed the launch date and I'm still waiting for it with no updates at all.
Business response
09/20/2021
Hello *****,
Thanks for contacting Target on behalf of our guest ***************. At this time we have no further resolution for the guest and we consider this matter closed. As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ************.
Sincerely,
Mercedes
Target.com Guest Services
www.target.comInitial Complaint
09/14/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I cancelled items from a pick up order: I never picked up the items and cancelled all except one item. I was charged for entire order although it was never picked up.Business response
09/17/2021
Hello *****,
Thanks for contacting Target on behalf of our guest ***********************.
Upon receipt of your contact, we reached out to our guest to address their concerns. We advised guest to allow ***** business days for their funds to reflect from the manual refund that was processed on our end. If they do not see it, we directed to partner with card issuer for further assistance.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ************.
Sincerely,
Mercedes
Target.com Guest Services
www.target.comInitial Complaint
09/14/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought a Amazon Paper White from them. I also bought a case to go with it. The case didn't fit and after troubleshooting the issue I found out from Amazon the Model Target sold me was not the one I paid for. I bought a 10th Generation Model, the box said 10th Generation but the serial number came back as a 7th Generation. I asked them to replace with the correct product and they won't do it. It was $89.99 plus tax. I purchased it on 9/7. I don't want a handout, I just want the product the advertised and I paid for.Business response
09/16/2021
Hello *****,
Thanks for contacting Target on behalf of our guest ***************************.
Upon receipt of your contact, we reached our guest to address their concerns. I spoke to ******************** spouse about the incorrect kindle they received. We provided a Target GiftCard as form of a reimbursement to purchase the correct version.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target.com at ************.
Sincerely,
Mercedes
Target.com Guest Services
www.target.comInitial Complaint
09/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I purchased a Bosch router online from Target, the item was coming from their Target partner CPO Outlets. I received a reply on 9/10/21 11:21AM:Order # ************* Thanks for your order, *****!Placed September 10, 2021 Your recent order may contain more than 1 order number since this order #************* includes an item sold and shipped by a Target+ Partner.Then I received this email on 9/12/21 12:34PM:Order # ************* Sorry we had to cancel an item Hi *****,Thanks so much for placing your recent order #*************. We went to grab the item listed below, but it looks like someone snagged the last one.This is something we are working hard to avoid, but we didn't get it right this time. We sincerely apologize for any inconvenience this may cause.I called customer service and spoke with Sunni at their corp. office on 9/13/21 6:45AM PST and was told that this item was being sold by their partner and they could not do anything about it.Business response
09/16/2021
Hello *****,
Thanks for contacting Target on behalf of our guest *********************.
Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest was interested in reordering a router that was canceled due to being out of stock. We favorited the item under ************** Target.com account. He will receive an email once the router is back in stock and ready to order. We'll honor the sale price post purchase.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 118350363.
Sincerely,
****
The Target Team
www.target.comCustomer response
09/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. And I thank the BBB for the quick follow up with Target, and also a quick resolution to my request.Initial Complaint
09/13/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I bought the pewter soap dispenser and it was last month. I opened it and there is a ***** color like it is from rust or loosing the color. I am trapped to function and the need for a soap dispenser. I know to report when a product has gone wrong. I have been looking for a soap dispenser without dents or scratches for 2 months at Target.Business response
09/17/2021
Hello *****,
Thanks for contacting Target on behalf of our guest *************************.
Upon receipt of your contact, we reached out to our guest to address their concerns. Based on the photos provided, we issued our guest a Target GiftCard to cover the cost of the item.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 118347605.
Sincerely,
*********
The Target Team
www.target.comCustomer response
09/17/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I realize I can chose to keep the ***** dispenser and have a gift card.Initial Complaint
09/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
In reference to curbside order *************, several items were missing after I picked up. This has happened to me several times before. At this point it just seems like it is being done intentionally and fraud activity is occurring. I contacted chat support and to report the above. They said there were transferring me and the the chat was dropped. Please advise asapBusiness response
09/16/2021
Hello *****,
Thanks for contacting Target on behalf of our guest *******************************.
Upon receipt of your contact, we reached our guest to address their concerns. We understand our guest has had items missing from their Drive Up orders. The guest has been refunded for the missing items and feedback has been shared with the proper store leadership team. We've sent ********************** a Target GiftCard by email to welcome him back for a better experience.As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 118345444.
Sincerely,
****
The Target Team
www.target.comInitial Complaint
09/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Order ************* was cancelled and I was never told?! I had used my debit card and have the payment confirmation letter from chase yet Target cancelled my order!! I need my item!!!Business response
09/16/2021
Hello *****,
Thanks for contacting Target on behalf of our guest ***************************.
Included you will find our response to **********************.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 118348864.
Sincerely,
****
The Target Team
www.target.com
Hello ***************************,
Thanks for contacting Target through the Better Business Bureau regarding your recent experience. Please accept my sincere apology for any frustration and inconvenience.
After looking into your order further, we've determined your order was cancelled after payment re-authorization was unsuccessful. Unfortunately, when pre-orders cancel we are not able to re-instate the order. Please know this wasn't the experience we wanted for you or would want for any guest. We can assure you that we will be sharing your experience with the proper merchandise team. We hope you enjoy the Target eGiftCard our ***** Services team provided on September 12, 2021.
I understand our apologies may not completely eliminate your frustration, but I hope youll continue shopping with us in the future and allow us to provide the great guest service you've come to expect.
Sincerely,
****
The Target Team
www.target.comInitial Complaint
09/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On Aug 13, 2021 I ordered 10 Apple watch series 6 Order *************, The order was delivered on Friday August 20th to ******** and I live in Teas and at that time 6 of the watches boxed were opened and the watches were missing. When I went to the website the site said that "This item is only eligible for in-store return." so I bought a label and had the watches shipped from ******** to me in ***** so I can take them into the store. That tracking number is **** **** **** **** **** **** 13 because I believed that I needed the empty watches to show as evidence. I went to target today the day I received the watches to fix this issue and I was told to call the ***** number and they told me since I missed the return window that they can;t fix it. There is nothing to return because the watches were stolen. I never received them to return. I have attached the photo when the package was opened and attached the serial numbers of the missing watches.Business response
09/20/2021
Hello *****,
Thanks for contacting Target on behalf of our guest *************************.
Upon receipt of your contact, we reached our guest to address their concerns. We understand ************** was requesting a refund for six missing Apple Watches. The Apple Watches were originally delivered to ******** on August 20, 2021. ************** shipped the order to his residence in ***** prior to contacting Target about a potential issue with the order. ************** reached out to our Target ***** Services team seven days past the return window to report them missing. Per our return policy, all Apple products (excluding mobile phones) must be returned within 15 days. We recommended Mr. *************** with his card issuer, ***** and local law enforcement for additional assistance.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 118348308.
Sincerely,
****
The Target Team
www.target.comCustomer response
09/20/2021
I am rejecting this response because:
The watches were not originally delivered and there is no evidence that supports this and there was nothing to return. I have given the serial numbers to ********************** so they can contact apple and report these as stolen and block the watches. I have contacted target several times because the person assigned to the case did due the due diligence to have all the facts before coming to a conclusion and with no facts she automatically made a decision in favor of her employer.Business response
09/24/2021
Hello *****,
Thanks for contacting Target on behalf of our guest *************************.
At this time we have no further resolution for the guest and we consider this matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 118348308.
Sincerely,
****
The Target Team
www.target.comInitial Complaint
09/13/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Target has a promotional edition of a new CD (remember those) - only available thru Target. Target.com will charge me for shipping (about $6.) ALSO NOT available at ANY Target within 60 miles (according to Target's own website.Business response
09/20/2021
Hello *****,
Thanks for contacting Target on behalf of our guest ***********************.
Weve attempted to contact our Guest by phone and email, and are currently waiting for a response. Well get back to you with our resolution if we receive a response from our guest.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 118347940.
Sincerely,
*********
The Target Team
www.target.comInitial Complaint
09/13/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Target takes pre-order for items such as funky pop and ****** black series figures. But they cancel them for no reason. They say you have to approve delays which I do on a daily basis or the credit card failed authorization (but it is their own target red card). Other sites give longer periods to approve delays. Target also ships product to store before pre-orders and then cancel orders saying they have no stock. Store do not know or share when items will be stocked. The process is very anti-customer and customer service has no solutions. I included 3 but have more examplesBusiness response
09/16/2021
Hello *****,
Thanks for contacting Target on behalf of our guest *************************
Upon receipt of your contact, we reached our guest to address their concerns. We spoke with the guest and accepted the feedback regarding the pre-order process, and we will provide it to the proper partners.
At this time we have no further resolution for the guest and we consider this matter closed.
As always, we appreciate the assistance you provide us with our guests. If you have further questions, feel free to contact Target at ************ and reference case number 118347378.
Sincerely,
*********
The Target Team
www.target.comCustomer response
09/17/2021
I am rejecting this response because: I was heard and my complaints were taken but I was not given a resolution or how target plans to improve the pre-order process. I want some amount of feedback as to how they are going to improve the process to know that all my recommendations were considered and I did not waste my time to have nothing done to better serve the customer.
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Customer Complaints Summary
3,178 total complaints in the last 3 years.
1,048 complaints closed in the last 12 months.