ComplaintsforSezzle, Inc.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On Monday July 1, 2024 I was approved for a gift card from sezzle for the amount of $74. When I attempted to use the card, there was a zero available balance. I never used the card so I don't understand why there is a zero available amount. I contacted them numerous times. They continously state the case was escalated and a manager will respond. I never recieved communication from the manager and the issue has still not been resolved. This has to be the worst experience I have ever encountered. I have used Klarna, affirm and other companies with no issues. I demand the money be placed on the card or cancel the line of credit.

  Business response

  07/06/2024

  We apologize for the frustration this situation has caused. Upon review of your account, we can confirm that our technical team is actively looking into this for you. We understand that the delay can cause further frustration, so we will continue to work on this the best we can. As soon as we have an update, we will follow up with you right away via email. Thank you for your patience.

  Customer response

  07/08/2024

   I am rejecting this response because:
  This has been an ongoing problem and I am not satisfied with their nonchalant approach. This is a serious matter and this is probably a common practice that is done to millions of people. I have not recieved any communications since this problem has occured. Their response is unacceptable. 

  
  

  Business response

  07/12/2024

  We understand that this is frustrating. We are actively working on this issue and will get back to you as soon as we are able.

• Initial Complaint

  06/26/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I tried to place an order with we the people holster company using pay in 4 with Sezzle. No order was placed or fulfilled yet they charged me the 4 payments. After the first payment I complained to both businesses. WTP holsters was great and gave me all the info I needed. Sezzle said too bad and wouldnt even let me remove my credit card information. Now I am out ************************************************** fulfilled. They will not respond to emails or return my calls

  Business response

  07/06/2024

  We apologize for the frustration this situation has caused. Upon review of your account, ***** has followed up with you via email regarding this situation on 6/20/24 at 10:21 am. If you have further questions, please respond directly back to this email.

  Customer response

  07/06/2024

   I am rejecting this response because:
  
  While I have talked to ***** he/she/it does nothing to assist me aside from give me the same exact response every time. This is not my problem if their service and or the merchant had an error. Thats between them. Give me back the money you stole from me and deal with the businesses you work with for your payment scams

  Business response

  07/12/2024

  As ***** explained, the Reference ID *************************** that we sent over is generated directly from the merchant's ordering platform and attached to the order when it is placed. The only way this number can exist is if the order is successful and the merchant's platform generates this as a confirmation. 
  
  Additionally, the order creation in our system comes directly from the information received from the merchant's platform. Please note: Sezzle cannot create, modify, cancel, or refund an order directly. These actions can only be initiated by the merchant, and our system is updated by the information received from their platform. Once this order has been confirmed and appears on your account as open and active, this means that the merchant has been paid in full for your order, so there would be a record of this in their system as well. 
  
  With that said, we strongly encourage you to file a formal dispute through us, as this will allow our disputes team to communicate directly with the merchant on your behalf. To file the dispute, you can navigate to the Orders tab on your dashboard and select the order from the list. On the next page, you will see a link at the bottom that says "Get Help With This Order." Select this link, and select Order Never Received as the reason, and complete the required info on that page to submit the dispute. This will go directly to our disputes team, and they can reach out accordingly to get this resolved.
  

  Customer response

  07/12/2024

   I am rejecting this response because:
  
  That company says no order was placed. If you are so certain it was *****, you contact them and resolve the is***. Its between you and them now. Resolve it or I will *** for damages

• Initial Complaint

  06/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Sezzle has this really bizarre system that they do not tell the customer about where they use different cards for the down payment as opposed to recurring payments. This is their way of collecting $25 fees, they magically had no issue whatsoever collecting from my current card with no "late fees" back in November either, they used the same card as I did on this order too, but started this scam of $25 fees April and currently! It is honestly disgusting. I did nothing different then from now, which is why I didn't know they have been doing this until today.They claim to send emails to notify you of issues. Aside from the fact it's an inefficient method/clutter with marketing, THEY NEVER EVEN SENT ME AN EMAIL CLAIMING ANY ISSUE WITH THIS ORDER!!! How is one supposed to guess they for some reason are using a different card from the one I paid with, they should at least have the decency to send a text alert! They charged my old card despite my using the current card for the order in question, which anyone would think is what'd be used for all payments since it is what I paid with, as is common practise with pay-in-4, & no issue in Nov.This is absolutely ridiculous and predatory, especially them refusing to give back the fees, and giving $25 fees for very small purchases (my purchase was $40, a $25 fee for ONE "late" payment due to their bizarre decisions is literally half that purchase. Sorry, but that is a scam, no matter how you cut it. None of the other pay-in-four services do that, unfortunately the place I used Sezzle for only takes them...)I have amazing payment history with Klarna, Afterpay, PayPal, etc. and I have autopay for all. This is absolutely egregious, they've been siphoning money from me since April despite no issues whatsoever in my Nov order using the new card, I just happened to catch it this time from my bank statement. It is disgusting.$50 in fees for two small purchases ($25 lf per each) with zero communication is disgusting and predatory.

  Business response

  07/06/2024

  We apologize for the frustration this situation has caused. Upon review of your account, ****, a supervisor with our Shopper Support team, has followed up with you via email regarding this issue on 7/3/24 at 11:41 am. If you have further questions, please feel free to respond directly to that email.

• Initial Complaint

  06/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have not carried a balance on Sezzle in over a month. Sezzle is supposed to report to credit agencies once a month but as of today a balance is showing on my credit report. No statement is available to me or has ever been sent to me. Despite the fact that Sezzle support representatives CAN email customers, they refuse to send an email stating what the current balance in the account is in a timely manner. I am told it takes 3 business days to send a balance letter and even longer for an escalation contact of any kind.

  Business response

  07/06/2024

  Upon review of your account, *********, a manager with our Shopper Support team, has emailed you as of 6/26/24 at 2:44 pm with the requested balance letter. If you have any further questions, please email us at ****************************************

  Customer response

  07/08/2024

   I am rejecting this response because:
  
  letter which was not available in a timely manner didn't even have the correct name on it. 

  Business response

  07/12/2024

  We apologize for any inconvenience. The name on the letter matches the name on your Sezzle account. If you need to update the name on your account, please email us at ***************************************.
  
  Additionally, the balance letter was sent within our 2-3 business day timeframe, as communicated during your phone call on 6/24/24.
  

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Sezzle promises financing and offers a premium subscription for access to 'premium' stores like Amazon. Upon applying for a Sezzle account I was asked for sensitive information and was promised a spending limit in the application clearly and explicitly visible. I proceed to make a legitimate purchase and was instantly declined at their discretion, prompting me to verify my account information without actually providing me with a means to do so. It is also awfully convenient that they do not provide refunds for this subscription. These are very predatory practices and from my experience this business will with 100% certainty close/face major lawsuits in the future. I am looking for a refund for my 'subscription' because I met qualifications to open an account for a particular limit, was promised access to particular stores via a subscription, but was finally declined post facto.

  Business response

  07/06/2024

  We apologize for the frustration this situation has caused. After reviewing your account, it looks like there was a small issue preventing you from seeing your Virtual Card details and placing orders, but it has been resolved, so you should be able to get back to shopping!
  

• Initial Complaint

  06/20/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company is beyond unprofessional. I've been trying to get my money back on a bad holsters from we the people. All I get in return is an explanation of how instead of 70 I get 52. I've spoke with my bank rep multiple times and there is NO deposit from this company or any other in the amount they claim. Don't get robbed here

  Business response

  07/06/2024

  We apologize for the frustration this situation has caused. Upon review of your account, ******, an agent with our Shopper Support team, has sent you an email as of 6/21/24 at 6:13 pm. This email contains Reference IDs (also known as Reconciliation IDs) or ARN (Acquirer Reference Numbers). With these numbers, your bank will be able to locate the transactions in which Sezzle refunded your original payment method. These prove that we were able to send the refunds without issues. Please note, a bank teller might not be able to locate information with these IDs - you may need to reach out to someone who is more involved in the actual processing of refunds.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  So sezzle themselves after a verous investigation was shown to have been doing fraud with my account. Also I found out but a little web work (I'm very good with computers) they they take your personal information and sell it. it's terrible I have proof and if anyone needs it find me and ask for it I'll be glad to share. The customer service teams refused to help you. Worse experience of my life. I have the same business license as they do for my company and if I did this I would be shut down sued and never be allowed to open again

  Business response

  06/27/2024

  We apologize for the confusion this situation has caused. Please note that Sezzle does not sell information. Upon review of your account, it looks like your account is all set to make purchases with no issues. We see an order was recently placed on 6/21/24. If you have further issues, please reach out to us at ****************************************

  Customer response

  06/27/2024

   I am rejecting this response because:
  Your flat out lying on here now do I need to post our emails ? How you refused to help me? How all your representative just kept hanging up on me? How they can't even transfer to someone who knows more? How you handled my account being locked ? Me and my lawyer have already started the paperwork see you see in court sezzle!
  
  

  Business response

  07/06/2024

  We apologize for the frustration. We took another look into your account, and it looks like youve made more successful purchases, including one on 7/4/24 with ******* for a total of $40.13. If you have further issues, please reach out to us at ****************************************

  Customer response

  07/16/2024

   I am rejecting this response because:
  Your straight up lying on the BBB. That's takes guts. Your fake and FRAUD PLEASE NO ONE USE THEM ! DONT MAKE THE SAME MISTAKE I DID!!
  
  

• Initial Complaint

  06/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I had three payments due today, 2 of which I paid immediately. The last one remained unable to go through, and when I clicked to see my payment options, there were two buttons underneath the remaining payment. The option was to Continue (aka charge my card on file), or Reschedule my payment by paying for their Premium Subscription, which allows me 1 free reschedule per month. I have never missed a payment day prior and now am out $9.74 because as soon as that payment went though, the reschedule button was nowhere to be found - only giving me the Continue option as seen before. I called Sezzle and the man I spoke with stated that, since the subscription was started today and the purchase was from before today, I am not able to use my one free reschedule. This seems very predatory and borderline - if not just outright - false advertising. How you can act like I have the ability to reschedule that SPECIFIC payment (again, the only one I have remaining) and then remove that as soon as you get a subscription, is so utterly wrong and beyond me. I want a refund as I have already canceled my subscription within minutes of me starting it, because I was promised something that was never going to be an option.

  Business response

  06/27/2024

  We apologize for the frustration this has no doubt caused! Upon review of your account, you were unable to reschedule due to an active failed payment on the account. We will bring this feedback to the proper team for review. Additionally, it looks like your subscription has already been refunded at this time.

• Initial Complaint

  06/17/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I reached out to customer service due to finishing hardship and was granted an extension and now I received a late payment on my credit which shouldnt have been because if i am granted an extension how am i still late ? Also this was never explained to me prior to this happening

  Business response

  06/26/2024

  We apologize for the frustration this situation has caused. Upon review of your account, it looks like this has been resolved. *********, a manager with our Shopper Support team, has emailed you as of 6/24/24 at 4:25 pm. If you have further questions, please respond back to that email and we'll be happy to help. 

• Initial Complaint

  06/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charged several fees because my bank blocked the charges to confirm it was me . I confirmed and then I remitted payment immediately after. Same day so the payment was still on time. My spending limit was also lowered. I am completely disgusted as I am forced to pay a membership fee to shop at most of the stores on their app, I pay for premium support it takes me hours to get a response. And then Im being charged fees because it seems if they cant get into my account right when they want to I get charged for that. The premium service is terrible and I would not recommend anyone pay for it.

  Business response

  06/26/2024

  We apologize for the frustration this situation has caused. Upon review of your account, *****, a supervisor with our Shopper Support team, has sent you an email as of 6/19/24 at 5:21 pm. If you have further questions, please respond back to that email and we'd be happy to help. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩