Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/08/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order through ********************* and ** on December 30th 2021 through sezzle. This has since been paid in full. ********************* and ** did not provide product purchased. I made claim in May through sezzle. ********************* and ** then issued a full refund $42.70. When orginal purchase was made I had a US bank account. I no longer have that account open as of mid February 2022. I reached out to sezzle in regards to this matter. They said I have to call US Bank to recieve refund. I called US Bank and they said refund was bounced back to sezzle. I provided documentation from US Bank to sezzle and they have not giving me my refund. I have a current bank on file with sezzle through Huntington. This is bad business. They have my money and it is owed to me!

  Business Response

  Date: 06/16/2022

  Our support team has confirmed that you have stated that you have received your refund at this time. We appreciate your patience. If you should have any further questions, please don't hesitate to reach out.

• Initial Complaint

  Date:06/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on sezzle and the initial payment was made. This is one of many purchases i used sezzle for. Long story short i had a feeling my CC may have been compromised so i ordered a new one. Then when i go to add it, sezzle says its not supported (chime). I try my paypal debit, not supported, i buy a **** gold gift card, wont work. I email them over and over - asking to provide an address to send a check, a bitcoin address, somewhere to wire money to. They tell me to get a credit card thats supported. Now, if i had a credit card, why would i use sezzle? I mean i love their service, but i dont think that real people are even responding to the emails i send. After finding all the complaints on here where real people responded, i decided this is the only route i can take. I just want to pay this company - im in a chapter 13 - i cant get a credit card, i cant get a new bank account. I initiated the purchase with a chime card, but they wont let me finish paying for the purchase with a chime card. When i made the agreement, my only means of paying was chime and i did not make false promises that i would be paying with some credit card i would obtain later. They are deviated from our agreement and not allowing me to pay with what was originally a supported method of payment.

  Business Response

  Date: 06/16/2022

  Hi there, ******, we understand your concern. At this time, Sezzle no longer supports ***************** payments. We apologize for the inconvenience and frustration this may have caused. You will have to get a prepaid card like a ***** not supplied by your bank or add a different payment method to fully pay off the account. We have sent you instructions via email on how to do so.

  Customer Answer

  Date: 06/17/2022

   I am rejecting this response because:
  
  
  They are making up policies on the fly. If I made my first payment with a chime card, that card should be valid for the remaining payments. You are actually penalizing me for canceling a lost/stolen credit card. I bought a **** perepaid, your site did not accept it either. So it is YOU that will need to make an exception or incincience yourself. Your policy did not mention buying prepaid cards or getting new bank accounts. Lemme know when you feel like honoring our original contract. I'm not buying any more cards.

  Business Response

  Date: 06/22/2022

  We apologize for the inconvenience. If you have any issues adding a new payment method, please dont hesitate to reach out to our support team for assistance.

• Initial Complaint

  Date:06/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sezzle had a posted ad for credit rebuilding. I applied and was approved for a credit limit and then they sent me a virtual card to use. The following day when attempting to use the card after setting the account up the store denied the card stating incorrect number. Sezzle then took back and stated they could not extend the credit based on my application but yet they did. So why did they extend the credit in the first place?

  Business Response

  Date: 06/09/2022

  We understand your concern. This has been escalated to our Tier 2 level of support for further investigation. We will reach out as soon as we have more information. Thank you for your patience.

• Initial Complaint

  Date:05/27/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive reported to sezzle MULTIPLE times that someone stole my information and created a fraudulent account. I thought it was handled but Im still getting text saying I owe!! My banks already solved this when I first reported. Why is this still on going. Why is this account not closed and deleted and fully open for it to be fraudulently used again! What in the world! Someone higher up needs to fix this! This is ridiculous and I will never recommend sezzle to anyone ! Heres my information: phone ************. I dont know what they used to create this account with my info but Im getting the text and the calls! This needs closed immediately and my money that theyve been using returned !!

  Business Response

  Date: 06/06/2022

  With the email address provided, our team was not able to locate any attempts to contact us. Please reach out to *************************************** and our team will be glad to assist you.

  Customer Answer

  Date: 06/07/2022

   I am rejecting this response because:
  
  This isnt true!! I have contacted numerous times liars!  

• Initial Complaint

  Date:05/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sezzle has yet to refund an order that was refunded by the merchant April 5. We have sent them proof of the email showing the payment was refunded to sezzle and were supposed to receive a call back from a supervisor escalating it and have yet to receive a response. We have an issue with an appliance ordered from ****************** The order was never filled as out of stock. Called five times each time escalated with no response. Most recent 5-23-2022.

  Business Response

  Date: 06/07/2022

  We greatly appreciate your patience. Our support team has confirmed that your dispute has been reopened by our dispute team. To view any messages from our team that *** require your prompt attention, please log into your customer dashboard.

• Initial Complaint

  Date:05/15/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a $30 credit. And near perfect payment history and I am unable to spend my credit, or use my account because Sezzle incorrectly pulled $325 out as a payment instead of my payment amount of $76 causing my payment to reject. Ive chatted, called and sent numerous messages. I am now a month into dealing with this. Any responses I receive do not make any sense.

  Business Response

  Date: 05/24/2022

  We understand your concern. Our support team has confirmed that this has been escalated to our technical support team. We will reach out as soon as we have more information. Your patience is greatly appreciated.

• Initial Complaint

  Date:05/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sezzle charged my credit card, as agreed, three times in April 2022. The final payment was scheduled for May 13, but it failed because there had been fraudulent activity on my card and I had to cancel it. My balance is $66. Sezzle sent me emails and texts threatening to charge a $10 late fee unless the balance was paid by May 15, 2022. I emailed Sezxle explain why my cc had been canceled and I went into my Sezzle account and added another card. I received a text and an email confirming the new card added. But it was not charged and it did not show up in my Sezzle account either. So I added it again. It still did not show up in my account, even though I received confirmation by text and email again. I sent several contacts asking for help and did not receive a reply. I called the vendor and got a phone number for Sezzle. I called Sezzle and was on hold for so long I finally hung up. But they knew I called because I got an email saying sorry we missed your call. I replied to Sezzles email and got a nonsense AI reply in return. They insist on using the original card. What??? It has been canceled! I tried twice to add another card. I think Sezzles business model is built on mindless AI bots with no capacity to communicate to actual humans who are trying to pay.

  Business Response

  Date: 05/23/2022

  Im so sorry to hear that you're having trouble with your payment method. Our support team has waived your failed payment fee as a courtesy. Once you receive your new card, its simple to add it to your Sezzle account. Please contact *************************************** for more information.

  Customer Answer

  Date: 05/23/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I am ending this complaint because it will not change the texts and emails I got last week that were incorrect. Pretending that you are being generous about waiving a failed payment fee on a card that was canceled due to fraud is not customer service. Charging a failed payment fee in the first place and not adding my other card when you texted and emailed that the card had been added. all that ridiculousness is not customer service. Don't pretend to be taking care of customers by waiving a fee you just use to threaten them. I will make sure to tell everyone I know to avoid Sezzle. 

• Initial Complaint

  Date:05/14/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  15 U.S.C **** section 602 A. states that i have the right to privacy 15 U.S.C **** section 604 A states that a consumer reporting agency cannot furnish an account without my written instructions 15 U.S.C 169C Without the prior consent of the consumer given directly to the debt collector or the express permission of a court of competent jurisdiction, a debt collector may not communicate with a consumer in connection with the collection of any debt

  Business Response

  Date: 05/23/2022

  Hi there, it looks like your account had unpaid installments from 2021 that were recently paid. Once you have opted-in to credit reporting on your account, there is no way to opt out. If you would like to remove credit reporting from your account, you will need to pay off any remaining installments, close the account, and create a new account. 

• Initial Complaint

  Date:05/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased sunglasses from a merchant through Sezzle. The merchant has not shipped my order after 15 days and has repeatedly ignored me. The merchant has violated sections 6.1 and 6.2 of their agreement with Sezzle. I opened a dispute and now Sezzle refuses to respond. By violating 6.2 the merchant automatically loses the dispute. I want my payment refunded and my account closed. I have contacted the merchant over 30 times with no response. I have contacted Sezzle at least 15 times with nothing but automated responses.

  Business Response

  Date: 05/20/2022

  After reviewing your account, I can confirm that our dispute team is hard at work doing what they can to get your dispute resolved as quickly as possible. No further information is needed from you at the moment, but if that changes, our dispute team will be sure to let you know.
  

  Customer Answer

  Date: 05/20/2022

   I am rejecting this response because:
  The statement is contradictory to both the user and merchant agreements that ******************** requires both to agree to. 
  a merchant only has two days to respond to a dispute or they automatically lose the dispute.  I know that the merchant went well beyond the two day limit that i as a user am also bound by. The fact that after 23 days the merchant hasnt shipped my order coupled with the merchant agreement violation means there is nothing to be hard at work on.  It is cut and dry. 
  

  Business Response

  Date: 07/14/2022

  Your dispute has been closed and a refund has been issued. Thank you for your patience through this process.
  

• Initial Complaint

  Date:05/09/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******************************* and Ive been calling sezzle over two weeks asking to speak to a supervisor they keep saying they will email one to contact me back within 2 business days I havent heard from one yet now I was in the hospital with Covid-19 and pneumonia I fail behind on taking care of my kids and fail behind on my bills do to the fact I was hospitalized sezzle reported on my credit reports that I had missed payments I never fail behind until I was hospitalized with Covid-19 and pneumonia its such a shame that Ive been a loyal customer with ******************** and for them to report negative items on their customers is sickening it was a crisis which more then me wasnt able to work and was sick I feel sezzle should remove my lates off my credit report because its affecting my score so badly do to something I could not handle I couldnt work I couldnt take care of my children as well I was hospitalized fighting for my life sezzle seemed to only think about themselves I feel they should remove the late charges off my credit report Ive since then have paid the balance in full since Ive started working

  Business Response

  Date: 05/18/2022

  Once you have enrolled in Sezzle Up, we will begin reporting your accounts activity with credit bureaus immediately. Account activity is reported monthly based on the overall standing of your account, including your outstanding balance against your total limit and your payment status.
   
  Once you have opted-in to credit reporting on your account, there is no way to opt out. If you would like to remove credit reporting from your account, you will need to pay off any remaining installments, close the account, and create a new account.