ComplaintsforInterstate Parking Company of MN, LLC

• Initial Complaint

  07/06/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I paid for parking online and followed the *** directions to the ramp I paid for parking in. The next morning I had a parking ticket for $85. I filed the appeal, they lowered it to $15.50. There were no clear signs, also the arms were up so anyone could park. I had a QR code to scan for parking and nowhere to scan it. They said I parked in the wrong ramp. If true they know there are two ramps on the same block and let people in just to ***** them for the fine money. They're nothing more than a money grab/scam.

  Business response

  07/08/2024

  Good morning,
  This claim isn't valid for Interstate Parking as ***** paid for Parking at another facility and parked at our Interstate Parking Ramp. We issued a citation for Non-Payment as ***** never paid to park at our facility. Our facility is clearly labeled with the address, Interstate signs, and instructions on how to pay. This complaint should be forwarded onto SP+ where ***** was supposed to Park and he paid SP+ for Parking. Our team offered a courtesy to ***** by lowering our Citation to $15.50 which was the cost to park from the Citation amount of $80.

  
  Once again, this isn't a valid complaint against Interstate Parking and should be taken up with SP+ as we did nothing wrong and ***************** without payment on our property. We are a gateless facility and we don't use scanners for any sort of QR Codes purchased. The instructions on his receipt would've laid out where he needed to park and instructions.

  
  Thanks,

• Initial Complaint

  05/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a parking garage which is labeled as parking starting at 3 dollars. No signs display the parking is 3 dollars for the first 15 minutes and 4 dollars for every 15 minute increment onwards. It is inappropriate to not display pricing to folks so they are aware of what they are committing to. It is a busy ****** downtown street and I feel the signage is intentionally misleading. We did not find out the about the pricing until we called the help line at the exit of the garage. Furthermore, there is valet parking on the street for much less, about 30 dollars for 0 to 6 hours.

  Business response

  05/24/2024

  Good morning ******, 
  
  Thank you for reaching out! . We would be happy to take a look into this matter if you would like to reach out to us directly at ********************************* with the following information: 
  
  Name of the facility you parked at:
  Date you parked in the facility: 
  Last four digits of the card you used to pay at exit: 
  
  Thank you in advance for providing this information. We look forward to hearing from you soon!
  The Park Downtown Denver ***************

  Customer response

  05/24/2024

   I am rejecting this response because: there is a large sign on the street which states parking from 3 dollars. The business is stating there is a rate break down as you enter, but I did not see it. My group was in two cars with a total of 6 people - none of which who saw the rate break down until we were exiting the garage (and paying). There are signs at a pedestrian exit/entrance and as you drive out to pay for the garage. I believe rates should be clearly posted -potentially on the street sign. I feel the current signage is intentionally unclear and difficult to locate. Especially since there are many other cheaper parking/valet options in the immediate area. 

  
  

• Initial Complaint

  05/21/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I was awaken at 4 am 5-21-2023 by my dispatcher who said my truck had been booted at ******* ******* *********. I was in the truck as I had shopped there. They did not knock or try to warn me or I would have immediately left. I have a dog who would have barked if they had tried. They very quietly booted my truck and called my company and waited to be paid $1000.00. This is distortion and theft. No hard working person could afford this.

  Business response

  05/22/2023

  Wrong company - we don't operate in ********* and do not work with ******* anywhere in the country.

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