Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially purchased 2 new machines from them, something went wrong with one of them and they only covered some of the parts for my machine and not the labor part, why??? Don't know (machine with roughly 170 miles and only a handful of uses, plus the dealership determined that it was an uncommon issue in these machines specially with such extreme low miles).... anyhow, I bought 2 machines for me to take them both out with my wife and my 2 daughters, however the one that needed repairs sat at the dealership for at least 4 months due to them not receiving the required OEM parts from CFMOTO to complete the repair and get my machine back(the parts needed had no ETA in the entire 4 months my machine sat at the dealership all taken apart) making me loose 4 months of warranty not just on that machine but the other one as well since I originally bought 2 to take 2 out and go ride. So 1 machine was useless without the other, otherwise I would've bought just 1 machine to begin with and save myself $12,XXXplus from the other machine. The second machine literally just sat for 4 months as well in my garage, since with the other one at the dealership it was just useless to me and my family.... the dealership submitted a claim to extend the warranty on both of my machines, however cfmoto ignored it and did not give a yes or no awnser

  Business Response

  Date: 02/01/2024

  I'm not finding the specific name (First and Last) and the address that was used in the BBB filing in our product registration information. 

  Can you please provide the *** information for your products so I can ensure that we are reviewing the correct issues. 

  Once I get that information, I believe we can address this issue. 

   

  Thanks,

   

  ****

   

  Customer Answer

  Date: 02/02/2024

  This is a response to the business with the information requested by them...

  Name: *************************

  Dealership: young powersports ***********, ******************************************************************

  Machine #1 vin: *****************

  Machine #2 vin: *****************

  Business Response

  Date: 02/12/2024

  After review of your claims on both units, CFMOTO has decided to add four months of goodwill coverage to both units to cover the time you were without your units. While the second unit had no failures, we will still cover that additional time. 

   

  We hope you have many great years riding your CFMOTO products!!!

   

  CFMOTO

   

  Customer Answer

  Date: 02/13/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:12/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Claim# *********-1.... I initially purchased 2 machines from young powersports *********** ****. I took in only 1 of my machines due to a problem. The dealership determined that the clutch was culprit for my issue and mentioned that it is a very uncommon part to go out with makes them suspect that it was a manufacturer's defect, specially with the machine only having 170 miles, so barely driven. The machine went into the dealership on 8/25/2023. The dealership filed a warranty claim which was denied but after a lot of back and forth, they agreed to pay for parts only and not for labor which doesn't make sense to the dealership or me. The part has been on back order since 2 weeks after the machine arrived at the dealership with NO estimated shipping time. Which makes me lose about 4 months of my factory warranty so far, on top of making monthly payments for the machine and insurance, this machine second purpose is intended to be removing snow but since I don't have it, it's costing me a bunch of money on this side as well. Cfmoto doesn't stand behind their factory defective machines. Claim# *********-1.... I regret my 2 purchases.

  Business Response

  Date: 01/02/2024

  We are sorry to hear that you have had issues with your product.

  Reviewing the notes in the claim and the warranty section of the owners manuals that came with your unit, we have determined that the clutch issue you mention is covered by a 90-day warranty which expired prior to this issue. The warranty details should be on page 195 of your owner's manual.

  Clutches are subject to a variety of mis-use and abuse and frequently limited in coverage due to those reasons in the industry. 

  Despite the 90-day warranty for the clutch being expired, CFMOTO provided goodwill coverage to pay for the parts needed to repair the vehicle ($579.99). This should help get your vehicle back in fully working order. You can ask your dealer to review proper clutch operations and gear selection for various conditions so that you don't experience any further issues.

  CFMOTO

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Cfmoto Zforce 950. The unit ended up with 2 bad calipers. Initially it was approved for repair under warranty. Now 7 weeks later it was changed to denied.

  Business Response

  Date: 12/11/2023

  We are not able to locate this customer with a search of registered last names. Please provide the Vehicle Identification Number which will allow us to locate the unit and the associated registered owner.

  Thanks,

   

  CFMOTO

  Customer Answer

  Date: 12/11/2023

   I am rejecting this response because:
  It is registered to ***************************** and it's Vin is *****************
  
  

  Business Response

  Date: 12/11/2023

  Thanks for providing the *** and owner information. 

  After reviewing the claim and the photos that were provided, the decision to reject the claim is unchanged.

  When both brake calipers go bad at the same time, that is the key sign that the unit was driven with the brakes fully or partially engaged. While unfortunate this happened, it is not a manufacturer's defect that caused the failure. The rotors were blued according to the dealers notes which indicates that they were exposed to a very high temperature that resulted from the brakes being engaged while driving.

  CFMOTO

   

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new cf moto 650 nk this past year. About two weeks after I noticed the engine temp climbing above normal. I returned the bike to the dealer where they found a cracked coolant line, damaged head and head gasket. **** spent over 30 days in the shop before it was repaired. The bike has just under **** miles on it and developed fuel and coolant leaks. The shop found the engine gaskets are leaking, gas tank has a crack, and the braking system is leaking. As well as a possible bad oil pump. Cf moto has denied the warranty claims submitted 5 times allready. The ********** has been waiting in shop for 3 weeks. May be seeking legal action and compensation for the bike and time lost. All documentation is available on request.

  Business Response

  Date: 11/27/2023

  After reviewing the claim history for this unit, it appears that the denials (I see 2 denials vs the 5 mentioned) that the customer references are for administrative reasons where we need further information (technical information, pictures, etc.) from the dealer in order to properly assess the warranty claim. I see claims that are still active and being considered as we get the full information to assess what happened with the unit.

  I appreciate the customer's frustration that the process is taking some work to get through but we ask that the process be allowed to work itself out. We need to be sure we have properly diagnosed the problem(s) before we move ahead to replace all the gaskets as the customer has asked. I see movement in the claims was made last week which should move the process forward very soon.

   

  Thanks,

   

  CFMOTO

  Customer Answer

  Date: 11/27/2023

   I am rejecting this response because:
  
  The responce is generic and conflicts with information being received from the originating dealer of the vehicle.  Having spoke with them again today they stated that 3 claims have now been approved, but cf moto only wants to pay for half of the final claim.  This vehicle required the head gasket and upper engine be replaced shortly after purchase and spent over 30 days out of service for these repairs.  For this second set of repairs again it is approaching 30 days.  The warranty was suddenly partially approved after involving the bbb.  If the dealer is failing to provide the proper documentation I would like that clearly stated as they are claiming cfmoto is causing the severe delays.  **** consumer protection laws are being violated and I have put every effort forth to avoid a legal suite to replace the bike and compensate for my time.  So in closing I am willing to await repairs if the signed agreement for flawed parts is held honorable by cfmoto and if it is flawed documentation from the dealership causing delays, I will open a case addressing this as well.  I reserve the right to open a legal action against the responsible parties.

  Business Response

  Date: 11/28/2023

  We are moving the process along as quickly as possible, regardless of statements about legal action. The actions mentioned in the earlier response were all completed before the BBB communications were evaluated.

  The additional requests for documentation from the dealer do not indicate a failure on the dealer's part. They simply mean that as the diagnostic process is completed, there are times were CFMOTO requests more details which can include pictures, etc. We are working with the dealership to get all jobs done in a timely manner. It is understandable that the timing of the repair is frustrating, and we apologize for delay.

  We have assigned one Technical Representative to work with the dealer on this until it is completed. 

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2022 uforce ****xl, I paid $1800 for a 6 year full warranty on this unit . Total cost out the door was $18,500. At 260 miles my unit had a rear brake failure and all rear brake components needed to be replaced . Dealer got the price down to $1200 and Cfmoto denied all warranty. I want everyone to know how this company operates . They will deny warranty for every single thing that they can. You can not even contact them only the dealership can. Stay far far away from Cfmoto and let them crash and burn due to their terrible customer service and retention.

  Business Response

  Date: 10/25/2023

  *****,

  I sorry to hear that you had issues with your U1000 XL. In looking into the issues with your unit, I'm not seeing a claim in our system on this VIN which was denied.

  The dealers assess if the needed repair is due to a manufacturing defect or not. There are certain things that will cause damages without it being a manufacturing defect. With brakes, it can be something as simple as the unit being driven with the parking brake on or partially on for example. While unfortunate, this is not due to a defect. As there is no claim in the system here, I cannot see what the circumstances were in this case. We work with dealers to cover the vast majority of claims and actually have a very small claim denial rate.

  I appreciate this is still frustrating for you.

  CFMOTO

   

   

   

  Customer Answer

  Date: 10/25/2023

   I am rejecting this response because:
  
  I expect CFMOTO to contact my dealership which is Power Lodge in ****** ** and talk to them about the claim that is apparently not in the system . I am at the mercy of my dealerships service department to contact Cfmoto which they said they have two times and were denied. I expect Cfmoto to cover the cost of this expense and to work with my dealership to achieve this.

• Initial Complaint

  Date:09/19/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought three (3) new CFMoto Cforce 110s for my kids from ************************ in ******, ******. This was a couple months ago. I ran the machines according to the break-in period described in the manual. Once the break in-period was over, I turned the machines up so that there were no throttle governors operating. On the flats, the machines speed up to their maximum of about 28 mph. So, I know that no governor is limiting the throttle or power. I took the kids to a local trail riding area, and soon discovered that the machines dont have enough oomph to drive up hills steeper than what is found on an easy green circle trail. Even on some of the more difficult green circle trails with steeper inclines, including simple logging roads with some incline, the machines wont make it up. Im too old to push these machines up trails. My kids are ages ****, with my 11 year old weighing at about 70lbs. So, not big kids. My kids prior machines, a Polaris 110 and Polaris 70s, had no trouble making it up these trails so I believe the CFMoto 110s should also make it up the trails. The dealer has indicated that theyve found the same problem with their personal machines but they dont have a solution for me. They said they dont even have specifications of the sprockets for me to order or have different sprockets made because CFMoto refuses to supply this information to even them. Please help me find a solution. Id like to get my kids back onto the trails, but cant do so with these machines as currently configured.I've followed the recommendations of the CFMoto *** customer service department *************) by working with my dealer, but my dealer also has no solution and they complain CFMoto is not helping them either. **************** hung up on me on 9/15/23 when I advised that I'm an attorney and would like to find a solution short of litigation.

  Business Response

  Date: 09/26/2023

  We are sorry to hear that these units are not meeting expectations. 

  I've reached out to our manufacturing/design team to understand what options we have based on the current design and parts that might be available. In this case, nothing is "broken" so we cannot just replace the current components.

  We'd appreciate a few days to review what they can do to improve the performance. 

  Thanks,

  CFMOTO

  Customer Answer

  Date: 10/04/2023

   I am rejecting this response because:
  I emailed CFMoto my complaint on 9/8/23 before involving the BBB.  Although CFMoto is asking for a few days to look into this, theyve had almost a month so far.  
  CFMoto needs to modify these machines so they operate as advertised or buy the machines back from me and every other customer that has been duped by *********************** false advertisements concerning these machines power, performance, and capabilities. 
  
  

  Business Response

  Date: 10/06/2023

   I apologize that this is taking longer than you expected. Due to the time needed to review this mechanical issue, I do not yet have a response from the manufacturing team. I'm hoping to hear back from them early next week and get back to you by mid-week. I know this is frustrating and appreciate your patience. 

  Customer Answer

  Date: 10/16/2023

   I am rejecting this response because:
  
  Next week has come and gone and still nothing useful from CFMoto.  How long is reasonable for a customer to wait to be able to take their kids trail riding?  How about you give me my money back and when you figure out how to make your machines do what CFMoto advertises them to do, then Ill buy again.

• Initial Complaint

  Date:09/12/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 10 2023 I drove to ********* ** and traded in a side by side for a new 2023 Cfmoto uforce **** xl. I brought the Side by Side home (4 hours) and had to go over the entire thing and replace and tighten bolts that was left loose on the ride home. One of the Roof bolts was stripped out completely. I put 123 miles on the machine over the next few days riding around by our house breaking the machine in properly. I had a check engine light come on and code was for an o2 sensor so i took the unit to the dealer (********************). They diagnosed the Machine on June 22 2023 and said it needed a wiring harness. Due to the 4th of July it would take a little longer to do.They ordered the part wrong the first time and had to reorder the part. When they tried to order the correct part it was on back order 4 to 6 weeks. I waited the 4 to 6 weeks now and still no parts available. There is no ETA of when my unit will be fixed and in total its been in the shop for 84 total days all while I am having to make a payment and have no unit to use on our farm or enjoy with my family riding. I would like CFmoto to either get me my machine back in a timely manner or get me a replacement machine and I would prefer it not to be a CFMOTO at this point.

  Business Response

  Date: 09/21/2023

  We are sorry to hear about your experience. It is unfortunate that there was an error with the part the dealer ordered the first time, followed by the backordered part taking some time to arrive.

  After following up with our Parts team, the wire harness was shipped out and received by the dealer around the 19th of September. The dealer expects to complete the work on the machine this week.

  We fully expect that should solve the issues that the dealership identified and your machine will be back in full working order. We hope you have years of enjoyable riding ahead!

   

  CFMOTO

  Customer Answer

  Date: 09/21/2023

   I am rejecting this response because:
  
  
  

  Customer Answer

  Date: 09/21/2023

  I lost warranty on my tires wheels bearings and brake **************** all clutch components. Its not right to not extend my warranty by at least a year and extend the 30 day and 90 day warranty items at least another 90 days from day i get machine back. This is fair and i hope that this company will work something out to cover myself abd my machine as well as do somethjng to benefit them as well.. 

  Customer Answer

  Date: 09/21/2023

   I am rejecting this response because:
  
  I lost warranty on my tires wheels bearings and brake **************** all clutch components. Its not right to not extend my warranty by at least a year and extend the 30 day and 90 day warranty items at least another 90 days from day i get machine back. This is fair and i hope that this company will work something out to cover myself abd my machine as well as do somethjng to benefit them as well.. 
  

  Business Response

  Date: 09/22/2023

  We will provide goodwill coverage for the time that the unit was in the shop to include coverage for those components that have ***** day coverage based on the date the unit is picked up from the dealership. This will cover an additional 4 months beyond the expiration of the original warranty.

• Initial Complaint

  Date:08/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a CF moto **** a utility vehicle on 05/06/2023. I had it for one week and then it broke down on me. There was a puddle of oil in my garage. I called *************************** they made arrangements to pick it up. They had it for over five weeks. I finally got the machine back and I drove it one time. After I drove it the one time it would not drive again. Loaded the machine on my trailer and I transported back to Surdyke. So, they had to go through it to find out what was wrong with it. They called the warranty company at CF Moto they refused to pay for it. They stated that it was excessive use and water damage to the machine. Then I tried to call CF Moto to talk to someone and the customer representative would not allow me to speak with anyone. I called ******* back up to see what they could do about it and they informed me that they would try to get ahold of CF Moto and they would give me a call back, it has been two weeks and I have not heard from them. I put $5000.00 down on the machine I would either like a new machine or my money back.

  Business Response

  Date: 09/01/2023

  After a thorough review of the dealer's notes from the warranty claim and the pictures of the vehicle, CFMOTO stands by the denial of this claim. The pictures show clear evidence that the unit was operated under extreme heat well beyond that of normal use. While there are a few ways that can happen, all result from improper operation of the vehicle.

  The owner's manual dictates a "break in period" which allows the belt and clutch to properly break in. The break in consists of limiting acceleration and speed to avoid damaging the new unit. Break in periods are standard with powersports manufacturers. With only 25 miles on this unit, the photo evidence points to operation well outside the break in period guidelines which would generate the damages noted by the dealer.

  By failing to follow the break in period, l, the customer caused the damages on the vehicle. Only damages caused by manufacturer's defects are covered by warranty. CFMOTO will not be replacing or refunding this unit.

  The dealership is fully prepared to repair the vehicle at the customer's direction.

  From the owner's manual (Customer should review full Break-In Period Section in the Owner's Manual):
  

  7. Apply throttle. Drive slowly at first, varying throttle positions not more than throttle for 10 hours or 100 
  miles, then another 10 hours or 100 miles of not more than throttle (whichever interval arrives first). Do 
  not operate at sustained idle or sustained wide open throttle.
  8. Do not pull or carry any heavy loads during the break-in period

  During the break-in period:
  Do not operate at sustained full throttle. Damage to engine parts or decrease engine life may result if 
  excessive wide open throttle is used during the first 20 hours of use.
  Do not run engine with throttle over 1/2 open during the first 10 hours (or 100 miles/160km) of use.
  Do not run engine with throttle over 3/4 open during the first 10 to 20 hours (or the second 100 
  miles/160km) of use.
  Do not haul or tow heavy cargo.

   

  Customer Answer

  Date: 09/10/2023

   I am rejecting this response because:
  I would like to start and say thank you for the full decription of the owner manual. With this machine Ive had nothing but issues fro the first week. Pictures dont tell a story of what happened how could they. I believe a corporation would reach out to ask quetions. I bought extra coverage for side by side i guess its just a way to make money since they don't stand behind machine or warranty. The machine started to break down in a valley and to get it back up hill, since I have no way of pulling it from where it was I'm sure it did heat it up more than it should have been. That being said I would of never had to push the machine that much if it didn't start breaking down on me in the first place. The machine has 25 miles on it and it doesnt get rode hard. I have 5 acres and it stays on ***************** is a lemon and I believe if you honor what you are selling you should stand behind your product. First response from CFMOTO was water damage which I have no creeks or water on property. So once again pictures say nothing and every statement made by CFMOTO is false, and a guessing game. You can send out manuals on everything but key points like what you stated in your reply should be addressed on day of purchase. I've owned machine for 4 months, I may of had it in my position for a month and one week of that it was broke down from the first issue it had. When it broke down first week i owned it. In closing i believe that CFMOTO should pay for work needing done on machine. When you buy one the statement they make is bumper to bumper. If not call a lemon a lemon and replce it with a new machine. I would also be fine with my down payment back, and eat the 4 months I've paid on machine, and close out loan.
  
  

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Engine failure 90 days after one year warranty up, no fault of owner atv is a ***************************************************************************** about it will not reply to email or ******** messages

  Business Response

  Date: 08/28/2023

  Please provide the Vehicle Identification Number from the vehicle so we can review the specifics of the correct vehicle. 

  Thanks,

  ****

   

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a 2022 cfmoto 600 touring back in November 2022. Atv has around **** miles and has been in the shop 3 different times for clutch belt and bearing issues . Currently in service now since 5 of July. They have replaced belt and clutch bearings and still Atv is hard to shift and will move by itself when in gear . Techs are unable to figure out problem and cfmoto will not stand behind warranty or do anything to help fix issue. Have spent over ****.00 in service repairs for same issue and still not working properly. Cfmoto needs to refund repair money or be willing to exchange Atv. When you try to contact cfmoto they give you the run around and say there is nothing they can do. This is not the way to do business in America. Stand behind your product and understand when there is a legitimate issue.

  Business Response

  Date: 08/10/2023

  In order to review your case, please provide the following information:

  The vehicle's VIN (should be in the original purchase paperwork and on the vehicle as well (see your manual for the location on your unit)

  What dealer did you purchase the unit at? 

  What dealer is servicing the vehicle (if different that where you purchased).

  What is the name/address you registered the vehicle under.

  I am not able to locate the unit the customer refers to under his name, address, phone number or email. Was the unit purchased new or used? Is it registered under another name? I also cannot locate any warranty claims under **************************

   

  Please provide the information requested so we can look into this.