ComplaintsforCFMOTO Powersports Inc

• Initial Complaint

  08/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Took cf moto into dealer due to loss of power. Upon inspection water was located inside fuel tank causing fuel pump and injectors to crash. Eater was entering through system do to the fuel pump mounting to fuel tank improperly. Cf moto warranty is declining warranty because of improper storage and misuse. Dealer has found no signs of flooding side by side. Vehicle was stored inside garage and a car port. Im seeking my money returned or it paid to dealer for parts and labor. **************** has one rep that answers and no one else to talk to. **************** is bad through cf moto. Cannot talk to anyone to resolve any issues.

  Customer response

  07/25/2023

  I have not heard from the business in response to my complaint.

  Business response

  08/01/2023

  Hello, It's unfortunate that you've had trouble with your CFMOTO ZFORCE 800 EX. 

  After a review of the dealer's notes in the warranty claim that was filed, the decision to deny warranty coverage was correct. The dealer's comments state "(fuel) cap was left loose and let water get into the fuel system". Fuel issues are not due to a product defect which would be covered by warranty.

  We understand that you don't agree with this decision but appreciate your purchase of a CFMOTO product.

  Thanks,

  CFMOTO

• Initial Complaint

  07/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a 22 Cfmoto UFORce ****xl. Warranty expires in October of 2023. Engine blew up with 40 hours on the clock. Unit has been at the dealer for 3 MONTHS because Cfmoto doesnt have an available replacement engine. I have made 3 PAYMENTS and lost 3 months worth of warranty time due to the unit sitting at the dealership waiting for an engine.

  Business response

  08/01/2023

  Thanks for your feedback. We want to make sure your vehicle gets repaired and you can fully enjoy it as soon as possible. 

  The first thing needed is a VIN number or specific owner information so we can track the unit and discuss it with the dealer. 

  Depending on the findings of that research, we will address time that you have been without the use of your vehicle. 

  Please get the Vehicle Identification Number to me as soon as you can so we can move forward.

   

  Thanks,

   

  ****

   

  Customer response

  08/01/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  The Vin number to my Unit is *****************

  it is currently at FAMILY POWERSPORTS in ****** *****. 

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased 2023 CFMoto Uforce ****xl on June 9th 2023. Brought it home and wouldn't start and wasn't going into gear We tried taking it out on June 15th which was the following week when my husbands days off again. Didn't even get to do anything it wouldnt go anywhere We loaded it up and realized it was leaking something. At first thought it might be oil. We contacted our salesman right then. He said he would have service call us. That didn't happen Finally we got service and they said to bring it in on Wednesday the 21st right at 9am. The service team tried to to say we would be charged for a diagnostic fee. We said absolutely No. CFMoto has 1 year warranty and we haven't even been able to use it because something is wrong with it so they better figure it out. We left it and told them that we better hear something back that day. They called us right before noon and said that they found a seal that was leaking and that's what would have to be fixed. Service stated they got the approval from CFmoto to do the repairs and we said obviously it's a brand new unit and hasn't been used. They then called us back later and said the part was on national back order until August. We said try again we did not buy a unit for it to sit at a shop and then us end up going into winter and not being able to use it that either they can figure out another solution or CFMoto can have the unit back and refund our money this is ridiculous. The service department called us back later and said that they had found another part that would take over a week to get in but was better than August so we waited for the part to come in. Repaired is complete per servive but now they are not releasing the unit because they said that they need an approval from CFMoto to release the unit. WHAT. I thiught they got their approval before the fix why is there ahold on our unit now? CFMoto answers no phone calls. Our unit is still sitting at the shop? CFMoto call it a lemon and give us our money back.

  Business response

  07/11/2023

  We have researched this complaint and found that the product in question has been repaired and returned to the customer. While parts delays are unfortunate, we are pleased that this has been resolved and the customer has the unit back fully functional. 

  Anytime a unit has a mechanical issue, we work closely with the local CFMOTO dealer to correct the issue as soon as possible. One the product is repaired, we expect the unit to be returned to the customer. We cannot speak to as to why the dealer retained the unit pending approval from CFMOTO. That is not our policy. Once the repair is authorized, the dealer completes the job and returns the unit to the customer as soon as possible. Perhaps there was a miscommunication from the dealer that lead to that. It was brought in around June 21st and returned around July 9th

  The unit was successfully repaired and we've been told the unit is back in the hands of the owner. This matter is consider closed at this point unless new information is presented.

• Initial Complaint

  11/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchased a 2022 CF Moto ZForce 950 in January. Took delivery that afternoon and questioned how it drove at that time. Was told by *****, (delivery driver) that it was normal and would break in. **vember 10th we took it in for service with 185 miles and 30 hours on it. Received a phone call the next day telling me that the drive belt needed to be replaced. Cost to repair $500. How in Gods name can the drive belt be worn out in 185 miles? ** major off-roading, water crossings or hotrodding. The dealership nor CF Moto can offer any answers. Extremely frustrated and disappointed at the lack of customer care taken.

  Business response

  11/22/2022

  Thanks for your feedback. Belts can need replacing for reasons including using low or high gear in the wrong situations for an extended time.

  First thing needed is the dealer you purchased/serviced the vehicle through and the *** #.

  Once we can get those, we will discuss what the dealer found wrong and what they believe the root cause of the failure is. Then we can decide the proper resolution based on that information.

  Thanks,

   

  CFMOTO

• Initial Complaint

  08/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a CF Moto Uforce 800 in July 2021. Since then I have put less than 200 miles on it. I had to bring it in for repair in May 2022 due to leaking coolant. The technician said it was very odd for this unit to have a coolant leak. It took 2 months to repair and get the parts. **** they finally got the parts, they found multiple more issues with the machine which took longer to repair. I am very worried about the durability of the UForce 800 since there have been many issues and it has less than 200 miles. **** asking for a longer warranty, CFMoto only wanted to extend the warranty by 2 months. I asked to see if we could get a longer extension on July 25,2022 and have yet to receive a response.

  Business response

  09/09/2022

  The unit was purchased in July 2021 and brought in for repairs May of 2022. It's unfortunate that it took a couple of months for the dealer to get parts and complete the repairs. For that delay, we offered to extend the warranty for the two month period that the customer was without his product.
  

  Adding a year additional warranty is excessive given the unit was within 2-3 month of expiration when brought to the dealer. 

  We will add three months to the warranty.

   

   

  Customer response

  09/15/2022

   I am rejecting this response because:
  
  This is a brand new machine and the reason for it being in the mechanics shop so long was also because the mechanic said he kept finding mechanical problems with it.  He also stated he had never seen these problems on a brand new machine like ours.  I believe this company needs to stand behind their product and offer us a year of extended on the warranty. If this were a car it would fall under the lemon law. I called CF MOTO and a talked to representative regarding the issues and asked for an extended warranty. The representative told me that they couldnt offer us an extension unless the request would have to come through the business,  ***** Sales, where we bought it from.  We waited for over a month to hear anything from other CF MOTO or the business. I believe if this company truly had faith in their product they will give us a year warranty. 

  Business response

  09/16/2022

  The vehicle was brought into the shop in the second part of May. The dealer completed the repairs July 1. The customer was without their vehicle for approximately 1.5 months. Certainly that is frustrating.

   

  We have offered to extend the warranty by 3 months, double the time it was in the shop and out of service. We believe that adequately covers the customers missed time and inconvenience from the repair.

   

   

• Initial Complaint

  08/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2019 CFMOTO new from a dealership in Bolivar **** in 2019. I travel the trails around my house at 10- ************** and my dog. After driving this machine for 2 1/2 yrs. ( excluding winter months September threw March when trails are closed). MY REAR DIDDERENTIAL IS GONE!!!!!! This machine is also garage kept. This should of never happened. The # 2 bolt that is in the center of of the pinion gear shaft snapped allowing the pinion gear to slide inside the case and tear it up. This bolt should bear no strain!! Definitely a faulty bolt!! I can assure this machine was never misused. I am a 63 yr old disabled man from a terrible work accident, which caused me to gave my back totally fused both hips replaced, shoulder replaced and foot damage. I love my CFMOTO it is one thing I look forward to enjoying. As my work life was spent outside. The cost to fix my CFMOTO is more than I can afford and I am asking for help from CFMOTO because I feel it was a manufacturer defect. Any help would be appreciated. Thank you *******************

  Business response

  08/19/2022

  We are sorry to hear about your situation. The best course of action is to always work with your local dealership to determine the lowest cost way to repair your vehicle. They are able to assess the reasons for the failure and offer the best course of action.

   

  The vehicle is well outside the warranty period. If you believe that there is additional information that the dealer or CFMOTO needs to know, please work through your local dealer to get that information to us. 

  Customer response

  08/22/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  

• Initial Complaint

  07/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Bought a NEW CFMOTO 500 atv in March 10,2022 and two days later the break handle would spin, and they put a piece of tape on it to fix that. Apri; *************************************************************************************************************************************** May the power steering went completely out. WORK IS COVERD UNDER warranty and has been approved for dealer to do the work. but they will not send parts and my atv been in shop for two months with only 255 miles on it. The dealer has been given 5 different dates as to when parts will be shipped. they still making the same atv so hear it is 2 months later and still no atv or parts so how come they won't send my parts.

  Business response

  07/31/2022

  Hello,

   

  I understand your frustration in getting your product back from it's recent repair. The dealer and CFMOTO are working hard to get the last part needed to complete the repair. The part was placed on order at the time your unit was diagnosed for repair. CFMOTO had previous quantities of that part already on order. Unfortunately, we are still waiting for the part to arrive at our parts warehouse. It is past it's due date here. The supply chain, while improving, has slowed the delivery of products and parts for many companies. I just wanted to make you aware that we are out of stock on that part at the moment. We will ship it as quickly as possible once it does arrive at our warehouse. We appreciate your patience while we do everything we can to expediate it's delivery. If you need further updates, please reach out to your local CFMOTO dealer for details on the completion of the *********** the part arrives.

   

  Thanks,

   

  ****

   

  CFMOTO ***

  Customer response

  08/01/2022

   I am rejecting this response because:
   if you're out of the parts to repair mine then how come brand new ones are arriving at the dealer. How come you will not let them take the part off a new one and replace mine and when they get the one from you they can put it on the new one? and my warinty is being wasted for it sitting in shop going on 3 months now
  
  

  Business response

  08/03/2022

  It is not industry practice to take parts from a new, stock vehicle in order to place them on another unit for repair. We understand the wait for parts from the factory is frustrating. CFMOTO is willing to add 3 months to your units warranty to recognize the extended wait for the parts.

  All of these repairs will be handled free of charge under your warranty. Please stay in close contact with your dealer who will be able to inform your when they receive your unit's parts. We have hired additional staff and added a second warehouse shift to handle the increased volume of incoming parts. Thanks for your patience as we make every effort to get parts out to dealers as soon as we received them.

   

   

   

  Customer response

  08/05/2022

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory if they put something in writing to me about extending my warranty for the 3 months my atv been in shop. Can be mailed to ************************************************************************** thank you ***********************

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I Purchased A CF MOTO Four ******* that I rode twice and blew up with in a week. IT was purchased from *************************** who now doesn't call me back. The four ******* is supposed to be under warranty but they are not fixing it. Instead both the dealer and CF MOTO blame the other party as to why this machine is not getting fixed. The keep refusing to give me my money back. I have requested this several times now. I also have requested to speak to some one other then customer service and they refuse to let me talk to anyone else. I am paying payments, Insurance and trail passes on a machine that I can not use and have no near future resolution. I want my money back. This product is JUNK!!!

  Business response

  07/25/2022

  We have discussed this customer issue with the dealer. The parts were picked up by the dealer last week and the repair will be completed this week at the dealership. As a measure of goodwill, we are adding three months of warranty coverage to the unit. 

   

  The dealership will expedite the repair as soon as possible so the customer gets the unit back as soon as possible.

   

  Thanks,

  Customer response

  08/03/2022

   I am rejecting this response because:
  
  CF Moto has failed to fix the machine it still makes an knocking noise. I have waited two months to get my machine fixed and they didn't even fix the problem. Let the record show i have requested a replacement unit several times or a refund of my money neither has happened yet. 

  Business response

  08/19/2022

  We have contacted the dealer to ensure the product has been repaired to a proper working condition. Repairs will be covered under the warranty that the vehicle was purchased with. We are waiting to hear back on the exact status of this case.

   

  CFMOTO is a distributor and cannot legally retail these products, or return them. Dealers are responsible for the sale of vehicles as well as evaluating reasons for potential returns. As a vehicle under warranty, the dealer will ensure that the vehicle operates properly and cover all related expenses under warranty. It's unfortunate that this has taken some time to repair the vehicle and frustration is understandable. Dealers complete work on customer vehicles generally in order received, as long as parts are available. With supply chain issues extending lead times on parts and labor shortages affecting many companies, delays in dealership repairs have occurred at times. CFMOTO will extend the customers warranty period by the length of the time the customer was without his unit as a measure of goodwill. 

   

   

  Customer response

  08/22/2022

   I am rejecting this response because: Because the Dealer did not make sure the product was in proper working order when I received it back. I have had enough of the lies this dealer tells me. I will be having fixed on my own and sending the **** to you. 
  
  
  

• Initial Complaint

  03/30/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2022 z950 sport in Jan, put about 30 miles on it and it had an internal engine part failure, mind you my machine has been in the shop from Feb until now I picked it up 2 weeks ago and the same failure happened again so I had to drive it all the way back to the same dealership 2 hrs away! Parts were supposed to be sent out last week by Wed the 23rd, they are just now on the delivery truck and it's the 30th, was told all week last week parts were in stock, cfmoto in Plymouth have been useless no condolences, no remorse and zero help with this poorly manufactured side x side, there is more wrong internally than just the parts the dealership is waiting on, meanwhile I'm 4 payments in plus insurance and haven't been able to enjoy it! 40 miles brand new, cfmoto took my $15.5k and ran, now the USA headquarters will not even answer the phone and won't return a call after voice-mails have been left, I really want the company to buy it back because cfmotos only answer is, it's under warranty, well they couldn't answer me on what happens if this issue persists past the warranty period, they have offered no help! They have been really standoffish and very unreliable just like the machine they sold me! I need this issue fixed by the end of the week, I was told 2 weeks by the dealer, cfmoto said parts were on the way as of Tuesday the 22nd, Thursday the 24th and aswell as Friday the 25th, I've had to call cfmoto customer service more times then any other customer service line! Ever! And for them to still have no answer! This is getting old and fast and would like someone to step in and get me in touch with a manager, the original dealership I purchased from is no help as to they have weird hours that don't ***** with my schedule and besides I wouldn't allow them to work on it anyways they left loose coolant hoses and coolant all over my machine, called and asked and they played dumb!

  Business response

  03/31/2022

  *******,
  
  We are very sorry to hear about the issues you have had with your new machine. That can be very frustrating.
  
  Ive reviewed your warranty issues and listened to the phone calls you had with our **************** team. I see five phones calls where we spent 42 minutes working to solve this problem. I understand that the process was not happening quickly enough but I can assure you that the team is working to get those parts out to the dealer quickly by expediting your order ahead of others.
  
  We have to rely on the dealer to complete the proper repairs but our Technical Support team has consulted with them to diagnose your unit and recommend the best solution. All work will be covered under the manufacturers warranty so you will pay nothing. In the last call with you, we updated you on the progress of the parts and how we will help the dealer make sure the problem gets solved once and for all.
  
  I know this doesnt remove the inconvenience you have experienced. I apologize for that once again. I do believe CFMOTO has now taken the steps we can to assist the dealer and expedite the parts. The goal is to have your product work beyond expectations for years of enjoyment. We appreciate your comments and your patience as we get your unit returned to fully operational condition.

  Customer response

  04/06/2022

   I am rejecting this response because:
  
  
  it is not satisfactory! This is not my issue to have to wait and get solved, I bought a brand new machine to drive! Not to sit in a shop, to play trouble shoot on wether or not this will fix it permanently and I am not satisfied with this result! I want a refund or a buyback! This is not ok! The machine has proven unreliable and can no longer trust it, I guess it doesn't matter to cfmoto usa if it happens again, what if next time I'm 70 miles out, with my son and it happens again, most places I ride have no cell service and are very remote! The side x side is not reliable enough leave a 6 acre property, machine has basically been in the shop since purchased! Your response is rejected until you guys can come good on the $15.5k purchase! Warranty means nothing if the machine spends the entire time in the shop!I expect full reimbursement for the machine at the least! At a minimum I want a new machine! Trade it out, I don't care what you have to do, even if you have to take a loss and buy it back, you have stuck me as the consumer with a faulty product!

• Initial Complaint

  11/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We purchased a cf moto 950 zforce this year, 2021, we are just getting to AZ where we can ride in the desert. The machine is putting out so much heat inside the cab, we cannot use this. The heat just pours into the cab. We were so looking forward to this new machine..

  Business response

  11/15/2021

  We are sorry to hear you are having this issue with your ZFORCE 950. While it is common for off-road vehicles to feel hotter due to them not being full enclosed, we do want to make sure you are not experiencing any abnormal heat. We recommend that you talk to your CFMOTO dealer about the experience and have the vehicle inspected for any abnormalities. With detailed information such as riding conditions and any feedback about where you feel the heat coming from, we believe the dealer should be able to determine if there is something wrong with the ZFORCE.
  Thank you for letting us know and we hope you can get back to enjoying your ZFORCE 950 quickly.
  CFMOTO Customer Care

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩