ComplaintsforDeluxe Corporation

• Initial Complaint

  04/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered checkbooks 2 times from this company. Once in March 24 and again in April 24. My March order got lost in the mail and I still have not received my April order. I did standard shipping but of course there is no tracking number which is UNACCEPTABLE!!!!

  

  Business response

  04/18/2024

  Thank you for contacting Deluxe Corporation.  We understand a representative has reached out.  We apologize neither order has arrived and for the inconvenience.  We understand your bank has issued a credit for one of the orders and we went ahead and issued a credit for the other order.  Please contact your bank for any replacement order.   Thank you   

  Customer response

  04/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I did end up cancelling this bank account and created a new account. How can I get this credit deposited to the new account?

  Thank you,

  ***********************************

• Initial Complaint

  04/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order for one book of checks over a month ago by going to a physical Chase location because Deluxe's site gave me an error any time I tried to place an order and I still have not received my checks, even though they were supposed to have arrived 3 weeks ago. All it says on the website for the order status is "Shipped", with no tracking number or details. I can't even see what the cost of my order was.Deluxe has no way that I can find to contact a human being for support. There is no support email or form on their contact page, and their automated phone line provides no useful options. Eventually on the phone I did get an option presented to me to speak to an assistant, but all that did was supposedly redirect my call to Chase where they started asking me for personal information, which I am not comfortable with as I have no idea where my call was actually sent. And besides why would I get redirected to Chase when Deluxe are the ones fulfilling my order??Deluxe, please have *some* way of contacting a human being online. It is unacceptable and incredibly frustrating that an online merchant would have no kind of support form, email, or phone number that allows you to speak with a human being. An automated phone line with 2 options is in no way a replacement for real customer support.

  

  Business response

  04/05/2024

  Thank you for contacting Deluxe Corporation.  We are sorry to hear you have not yet received your order and the inconvenience this has caused you.   Although we are the check printer, per the request of Chase you will need to contact them directly to assist with a replacement order.   Thank you. 

• Initial Complaint

  02/09/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I was quoted on a order $296.00, plus tax & shipping, total of $333.00, I placed the order, and was charged $437.00, I called the company and they said they could not process the order after I was quote $333.00 So I had to find a discount code for 20% off and reorder the checks for $367.00!This is very poor business ethics!!

  

  Business response

  02/09/2024

  Thank you for contacting Deluxe.  We apologize for the service provided and the confusion around the price quote.  Our records indicate the original order with the incorrect quote is now canceled.   A new order is in process with a 30% discount for an order total of $292.24.  Thank you for the feedback and allowing us an opportunity to serve you. 

• Initial Complaint

  12/11/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I am a ****** customer and made an order for new ********************** for my checking account (#***********. It was never received. Therefore, I made another order (#**********) and paid for tracking on this one. They provided a tracking number of ********************************** (************************************************************************************). It's not a real tracking number. And this order wasn't received either. I've called Deluxe several times and am hung up on via automated recordings once I substantiate I am a customer of ****** via routing number.

  

  Business response

  12/19/2023

  Thank you for contacting Deluxe Corporation.   We are sorry to hear your package has not arrived.   We have credited the shipping costs for both orders back to your account.   Our records indicate that the package shipped first class mail and should arrive on or around December 15, 2023.  If you would like us to place a replacement order, please contact your bank or you can contact us at ************.  We apologize for any inconvenience. 

  Customer response

  12/20/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  11/22/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order with Deluxe on 8/16/23. I was told originally that the payment for our invoice in the amount of $636.18, would be drafted directly from our account. After multiple calls inquiring as to why the money had not been deducted from our account, I was directed to someone in collections who explained that our payment did not go through. They stated I provided them with the wrong banking information. I explained that I did not provide the information, it was taken directly off of our checks. I provided them with ACH routing number and was told that the payment went through and was given a confirmation#. Days later I saw that there were two pending transactions on our account for the same amount. I allowed another day, hoping one would disappear but both went through. On 9/6/23 I contacted deluxe and spoke to ******* in customer service. I was told they did not have record of a duplicate transaction and I was asked to e-mail them a print out from the bank. I asked how long the process of correcting the error would take and was told they did not know. I requested to speak to a supervisor and was connected to *****. ***** stated that I would hear back from someone within 48 hours. I did not hear back as I was told I would. On 9/12, I called again and spoke to ********* in customer service. I explained the situation to ********* and she said she didnt see anything in the system. She told me to send an e-mail to a different e-mail address.On 9/18, I called again and spoke to ***** in collections. ***** stated that a refund check was sent to us on 9/8/23. I explained that I had called on 9/12 and spoke to ********* and she said nothing had been done. ***** stated that ********* was in customer service and that she did not have access to the same information and that I should have spoken to someone in collections. She said I needed to allow 2 to 10 business days for the check to arrive. On 9/26, I called and spoke to ************* customer service who stated she did not see anything about a refund check and that I should speak to someone in accounting. She connected me to ***** in accounting. ***** stated that he sees no record of a refund or notation that I spoke with ***** on 9/18. He stated that it is still being investigated and that he had no idea how long it would take. I again asked to speak to a supervisor and after waiting on hold for a while ***** came back on the line and told me there were no supervisors available at that time and that ***** would call me back tomorrow. She did not call on 9/27.On 9/29, I called again and spoke to *****. ***** said that ***** would call me back by the end of the day. Later that day I finally heard back from ***** who stated that they were still looking into the matter and to give them a few more days. I told them I was done waiting; I have given them more than enough time and that I need an answer. I told her I was going to call the bank and file a claim with the better business bureau. She said there was nothing else she could do. I asked to speak to her supervisor, and was told she did not have one. I asked to speak to any other supervisor and was told that ******************************* would be calling me back on Monday, I never heard back. At this point I tried to file a claim with our bank but was later told, that we needed to have reported the claim with 30 days and we were outside of the timeframe to file the claim. I have since continued to contact the company only to be told they are still looking into it and that a supervisor will call me back, they never do. As of 11/21/23, we have still not received a refund for the $636.18 duplicate charge on our account.

  

  Business response

  11/29/2023

  Thank you for contacting Deluxe Corporation.   We apologize for the manner in which this matter was handled and the delays.  Our records indicate that a refund was issued on November 22, 2023.   Feedback has been provided to help prevent this from happening again.  

  Customer response

  11/29/2023

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. We finally received a refund on 11/27/23, almost 3 months later.

• Initial Complaint

  10/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  ********************* ***************** **** Debit from bank account Order #*********, paid for with credit card I recently ordered envelopes from Deluxe printing. This was the first time doing business with them. I paid for the order with my credit card. Months later, I had an unauthorized debit from my bank account for $106.41 from Deluxe Printing. I called and spoke to *************************** regarding the issue. She assured me it would be taken care of. **** here we are, two more months and multiple emails to her later with no response.1. How did they get my bank account information to make this unauthorized debit from my bank account?2. What was it for since I paid, in full, for my order with my credit card?

  

  Business response

  10/23/2023

  Thank you for contacting Deluxe Corporation.  Our records indicate that a team member reached out directly to resolve the issue.  The funds have been released as of October 13, 2023.  A refund has been submitted and the account closed.   We apologize for any inconvenience. 

   

  Please reach out to ************ if you need any additional information.  

  Customer response

  10/24/2023

   I am rejecting this response because:  October 13, 2023 was 11 days ago.  I have not received a refund to my bank account as of today, October 24, 2023.
  
  
  

  

  Business response

  11/14/2023

  We apologize for the delay in this refund.   I have confirmed and ACH refund was done on November 9, 2023 for $106.41. 

   

  The original order was from March 2023; ********** for 150 quantity Deposit tickets.   The order was placed by the bank.  We apologize for the confusion in the billing /payment of the order.  The credit was issued due to the confusion and miss communication and the refund sent via ACH to the bank account on November 9, 2023.

• Initial Complaint

  10/11/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I signed up with Deluxe through ******* **************** in ********* **. ******* enrolled me in a program that I did not request (Swipe Simple) and has been fraudulently charging my account for that service since February of 2022. During the week of 10/3/2023 I spent 1 hour and 40 minutes on the phone with Deluxe to ensure this issue would be fixed which they assured me it would be. I also asked if the standard processing service would be working correctly for an upcoming auction I was going to run the following week. I spent 1 hour **************************************************** that my system would be working fine. On 10/11 I received a call from ******* S in loss prevention stating that they were restricting my account, holding funds and would not release them without three months of checking statements and other information. I called customer service on 10/ 11 and was transferred to ************, **** and *********************** who finally said that he would try to help. I need immediate resolution of this issue before it totally destroys my business.

  

  Business response

  10/20/2023

  Thank you for contacting Deluxe Corporation.   Our records indicate that the *** team has been in contact to resolve this matter directly.  Funds were released on October 13,2023 and a refund has been submitted.   

   

  Please reach out to ************ if you have any questions. 

• Initial Complaint

  08/24/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  This is one of the worst businesses I had to deal with while dealing with check deliveries with Chase.1. When using chase.com, they send out the checks WITHOUT confirming to which address they are sending them, and you have to go through their awful customer service. Their customer service seems to have no clue what they are doing, as they send you to Chase to solve any issues, and ***** sends you back to Deluxe again.2. They do NOT provide tracking numbers or tracking information for checks, so you have NO IDEA if the checks were delivered or not. Maybe they are doing this security, but it actually makes it way more insecure, as your checks get lost and you will have no idea where they will be.I don't know why ***** is partnering with them to do anything with them, but this is not working. Deluxe should be replaced or the whole process needs a revamp. How can you possibly not provide tracking information to your customers regarding their checks? That is beyond me, and it should be illegal.

  Customer response

  08/24/2023

  I want them to find our lost checks, since the *** and the account number has been exposed and poses potential financial issues.

  

  Business response

  09/06/2023

  Thank you for contacting Deluxe Corporation.  We apologize for any inconvenience.  Our records indicate an expected arrival date of your order on or around September 7, 2023.   Deluxe offers trackable ship methods for an additional cost.   Please contact your banker regarding a no charge replacement order.     

• Initial Complaint

  08/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Due to memory loss, I have purchased checks with duplicate carbon underneath from Deluxe for the past 7 years and had this issue once before (they gave me duplicates that were properly scored so that time OK). This last order was not properly scored and requires a sharp knife to detach/cut the checks. I spoke to the bank and Deluxe sent me another set but the same problem occurs with the replacements. There is no possibility of contacting Deluxe - their phone number only allows 2 options - order or tracking. I can't bring a sharp knife into banks and stores in order to use my checks. How do I get Deluxe to tell me if they have resolved the issue or if I need to order checks from another company? Thank you for any assistance you can provide.

  

  Business response

  09/07/2023

  Thank you for contacting Deluxe Corporation.   One of our representatives has been in contact to research.   We need account details to research further.   We understand you have already contacted your bank and they have resolved the issue and placed a replacement order.  We reached out to the branch however they were not able to assist.   Please contact customer service for additional assistance at ************.

• Initial Complaint

  08/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Deluxe engages in price gouging and it debited my business checking account without authorization! I have my business bank account at Citibank. When I came to the end of my checks there was a "re-order" form from Deluxe. No prices were disclosed. I assumed the price would be reasonable and in line with other vendors. I sent in the re-order form requesting 150 business checks. After I finally received them three weeks later, I saw that my Citibank checking account had been debited by Deluxe in the amount of $184.30. I never authorized Deluxe to debit my checking account and I certainly never agreed to the exorbitant price they charged. That is approximately ten times the price reputable firms charge. ******* charges $26.99 for 300 business checks. ****** charges $38.51 for 600 checks. Deluxe? $184.30 for 150 checks! When I called to complain a Deluxe representative said the checks were $139.99 but shipping, handling, and tax brought the total to $184.30. I would like a refund. And if BBB has not already flagged this company -- I now see that it uniformly gets one-star reviews -- it should do so!Thank you, *********************

  

  Business response

  08/09/2023

  Thank you for your feedback.   We apologize for any confusion.  A credit has been issued for your order in two parts, initially a 30% credit then the remainder the following day.   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩