Complaints

This profile includes complaints for Deluxe Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Deluxe Corporation

  801 Marquette Ave Minneapolis, MN 55402-2807

  
• 

  Deluxe Corporation

  5565 Glenridge Connector NE Atlanta, GA 30342

• 

  Deluxe Corporation

  1225 Broken Sound Pkwy NW STE A Boca Raton, FL 33487

• 

  Deluxe Corporation

  110 E Broward Blvd STE 1650 Fort Lauderdale, FL 33301

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks that were shipped on 3/25 and was told they would arrive within 14 days. It has now been 28 days and the checks have not arrived. Deluxe's website has a phone number for support and encourages you to call if you need help, however the phone line only gives you an option to check the status of your order and says for all other issues to contact your bank. I do not know if my checks were stolen or lost in the mail. It is quite frankly absolutely ridiculous that Deluxe does not ship checks that include personal banking information with tracking information. I have a charge for these checks that I am now having to dispute with my bank as the this company offers zero support after your checks are shipped.

  

  Business Response

  Date: 05/07/2025

  Thank you for contacting Deluxe Corporation.  We apologize for the delay with your order.  Our records indicate that your bank placed a no charge replacement order.  There is an option for ***** customers to place their orders via a trackable delivery method.  Please contact your ******************* regarding any security and risk concerns you may have at ************.

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered replacement checks from my credit union, which uses Deluxe as its provider, forcing you to their site from the credit union's site.Checks arrived and have my correct name, address, and bank routing number.However, the account number on the new ********************** isn't remotely close to my account number. In addition, I haven't been charged for them, which makes me wonder if someone else's account was charged.The company is unreachable on weekends, so for all I know someone could have checks with my correct information and be using them fraudulently. It's unacceptable to be forced to use a provider that makes such a horrible mistake, with no way to reach them.

  

  Business Response

  Date: 03/21/2025

  Thank you for contacting Deluxe Corporation.   A representative has reached out to discover all is now well.   Customer spoke to ************ and all is well.  

  Customer Answer

  Date: 03/21/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. After filing, I spoke with my bank and found out that I was incorrect about what was going on with my checks. 

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for checks with DELUXE. Wrong product was sent, without the checks. In reaching out in NOVEMBER, I was informed that correct checks would be sent and I would be credited for the check cover. I called back in DEC, still no refund, told by a supervisor, again, they would remedy the situation. Still no refund for $33. In effect, 4 calls, 2 supervisors and still no refund and accountability on the part of this company. I call and am placed on hold. (***** initially took the call, then a ***** spoke with me, finally a Destiny). I wanted to make the BBB aware of this company and their treatment of customers.

  

  Business Response

  Date: 01/29/2025

  Thank you for contacting Deluxe.   We apologize for the inconvenience and lack of follow up.   Feedback will be provided.   A representative has reached out via phone and left you contact information.   The credit for $33.00 was issued to the ************ on their December 1 general ledger.   We have connected with ************ and they have assured us that the credit to your account will be done by the end of the day today.   Please feel free to contact your branch for additional details.   Thank you 

• Initial Complaint

  Date:10/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to file a complaint. I ordered checks from **************** and *********************** ******************** through Deluxe, as well as from *********************************************************. The check is not perforation is on the check, and when I carefully pull it, the check rips in the corner. This has been a major problem for a year and a half. When I pull it carefully, it rips in the left corner. This happens when I order checks from **************** and *************************************, both of whom use your products.

  

  Business Response

  Date: 10/28/2024

  Thank you for contacting us with the feedback.  We apologize for the inconvenience.   We have made changes to improve this matter.  Please contact us at ************ and we would be happy to assist.

   

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 30, 2024 I mailed an order form for check registers to Checks Unlimited along with a check for $13.47. A month later I received the registers along with an invoice stating no payments received and I owed $22.50. The $13.47 check was already cashed by my bank. Assuming the price had increased I mailed a check for the additional $9.03 with a note explaining they had already cashed the $13.47 check. After the $9.03 check was cashed they sent another invoice stating no payment received and $22.50 owed. I called their billing department *************) and spoke to **** **** ***** ************************************************** She claimed they couldnt locate any payment. After I emailed photos of the front of the cashed checks from my bank statement she said they found the $9.03 payment but I still owe $13.47. She wants a photo of the back of the check. I told her ******* no longer returns cashed checks, only a photo of the front. As it stands they claim I still owe $13.47.

  

  Business Response

  Date: 10/08/2024

  Thank you for contacting Deluxe Corporation.  We apologize for the inconvenience and confusion regarding your order.   We have issued a credit memo to close out the balance of $13.47.  

  Customer Answer

  Date: 10/09/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:09/16/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/24/24 I ordered 2 boxes of checks. The order status says they were shipped on 8/29/24. 17 days later and I have not received the shipment. While I would rather speak to someone on the phone to resolve this matter, my efforts to reach someone by phone have been futile. I've called several times, but I have only been able to reach a very annoying automated system with no option to speak to actual person. At this point my only option is to put a stop payment on the each box of checks, which will cost me an additional $64 per the bank. This seems to be a common complaint with Deluxe, so I'm less inclined to believe that orders are getting lost in the mail. At the end of this transaction, I will be out $80 total with no checks to show for it!

• Initial Complaint

  Date:08/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I place orders with Deluxe checks all the time, for many years. The last order of business checks, ( same checks I always order) were horrible. They are super thin, tear in the wrong places, don't tear at the correct place, and this is for the entire order. These checks are expensive and i expect that the company will back another better order with a better quality of check. Last ordered in Feb 2024, but just started using these new ones last month. Tried calling and chatting with company and got transferred twice, to no one that could help.

  

  Business Response

  Date: 09/05/2024

  Thank you for contacting Deluxe Corporation regarding your order.   We apologize for the inconvenience and appreciate your feedback.  We are sending out a replacement order for you at no charge.  You will get an email notification of the order.   If you have additional questions, please contact us at ************.   

  Customer Answer

  Date: 09/13/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB. I sent this email July 17 to Checks Unlimited:Re: order #******** Dear Checks Unlimited Staff,My last check order had an error on the numbers at the bottom of the check.June 10 I called and a nice lady said I didn't need to send them back, just destroy them. She also said a refund check for $98.28 would be mailed to my residence.July 1 I called back as I hadn't received the check. I was told to be patient as "these things take time".July 12 I called a gentlemen said he sent an email to ask the status of the refund, and told me to call back.July 17 I called and spoke to ********. After 44 minutes on the phone she finally said I needed to prove I hadn't received the $98.28. I found it odd that the company couldn't verify via the finance billing department that no refund had been issued. But since I want this to be over, I have attached my bank statement from 6/10 through todays date.Requesting check for $98.28 be mailed to me as represented on June 10.Since sending this email on July 17, I have not been able to resolve the issue. I received a blank email from them 7/25. I replied twice asking for the status of my refund, with no response.

  

  Business Response

  Date: 08/20/2024

  Thank you for contacting Deluxe Corporation.  A representative recently tried to contact you but was unable to connect.   We apologize for the confusion.  Our records indicate the credit adjustment for your order, closed the balance due as no payment was processed.  Therefore, a refund would not be sent.  Please contact us at ************ if you have any additional questions. 

  Customer Answer

  Date: 08/22/2024

   I am rejecting this response because:
  
  My refund was never received as of 8/21/24. I had requested refund check via mail, since the whole claim resulted due to incorrect bank account number. I was told repeatedly my refund was being processed. Please see detailed notes of my contact with the company.

  Thank you.

  Customer Answer

  Date: 08/22/2024

  Re: order #********
  
  
  Dear Checks Unlimited Staff,
  My last check order had an error on the numbers at the bottom of the check.
  June 10 I called and a nice lady said I didn't need to send them back, just destroy them. She also said a refund check for $98.28 would be mailed to my residence.
  July 1 I called back as I hadn't received the check. I was told to be patient as "these things take time".
  July 12 I called a gentlemen said he sent an email to ask the status of the refund, and told me to call back.
  July 17 I called and spoke to ********. After 44 minutes on the phone she finally said I needed to prove I hadn't received the $98.28. I found it odd that your company couldn't verify via the finance billing department that no refund had been issued. But since I want this to be over, I have attached my bank statement from 6/10 through todays date.
  
  
  I am a little concerned about direct deposit since there was already an issue with the incorrect info on the check. If possible I would like the refund mailed to me.
  
  
  Thank you for your assistance!
  ***********************

  

  Business Response

  Date: 09/05/2024

  Thank you for contacting Deluxe Corporation regarding this situation.  We apologize for the delay in response.   One of our leaders did attempt to connect but has been unsuccessful.   Our records indicate that this order was never paid for therefore when a credit request was processed it closed out the balance due.   No refund would be issued since there was no payment received.   We apologize for any confusion.   Please contact us at ************ if you need additional assistance.  

  Customer Answer

  Date: 09/08/2024

   I am rejecting this response because:
  
  Hello. I see now that a refund is not forthcoming. I hope that for all the hours spent trying to rectify this matter, and despite the frequent contacts, that the matter could have been handled had the phone representatives had more information at their disposal. I also hope that the management at the company can see how poorly their clientele are dealt with. I will never utilize this company, nor ever endorse the business as the customer service has been time consuming and ill advised.

  Have a great day.

  

  Business Response

  Date: 09/09/2024

  Thank you for your feedback.   We have taken this situation seriously and feedback and process are reviewed with our agents on a regular basis.   Again, we apologize for the manner the situation was handled and the inconvenience.  

• Initial Complaint

  Date:07/30/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been a customer of ********************** for several years now. We have experienced intermittent issues with their integration with Quickbooks online - specifically, checks not being issued through the system, with no error on our part. Previous signs that would alert our accounting department to an issue would be the failure of a Deluxe specific check number to be assigned to the check in Quickbooks. Most recently, in May 2024, a significant number of checks were not issued. Yet these checks in Quickbooks were assigned Deluxe specific check numbers - hence, our accounting department did not know, until two months later, when banking was reconciled, that a significant number of checks were never actually issued to their recipients. I spoke with ******************* on 7/23 to troubleshoot the issue - he confirmed the checks were never issued - and the only solution would be to cancel those checks and to re-issue them. It took a significant amount of time to re-issue all of the checks to our actors. I specifically asked for a package of free e-checks to be issued to me as a make good for the severe waste of time and resources that our business experienced due to this issue. **** wanted the checks voided on the Deluxe site - which was not previously explained to me - and instead, we deleted them out of Quickbooks - as all of the interface we do with Deluxe is in Quickbooks - not on the Deluxe site. I emailed customer service and also called - making a plea that our business should be issued free checks for future use to compensate for the wasted time and resources we incurred with their issue. **************** wanted more information. At this point, I am reasonably unwilling to spend another 45 minutes providing information and detail on what the issue is. It is already documented. This service has proved to be unreliable and I will be looking into comparable options. For the interim, I am adamant that I am given free checks for future use in an attempt to make me whole.

  

  Business Response

  Date: 07/31/2024

  Thank you for contacting Deluxe Corporation.   We apologize for the inconvenience and the service provided.   This matter has been reviewed by the team and echecks have been added to your account at no charge.   A representative will be reaching out to you soon to discuss.  Thank you for the feedback and allowing us to respond.  

  Customer Answer

  Date: 07/31/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checkbooks 2 times from this company. Once in March 24 and again in April 24. My March order got lost in the mail and I still have not received my April order. I did standard shipping but of course there is no tracking number which is UNACCEPTABLE!!!!

  

  Business Response

  Date: 04/18/2024

  Thank you for contacting Deluxe Corporation.  We understand a representative has reached out.  We apologize neither order has arrived and for the inconvenience.  We understand your bank has issued a credit for one of the orders and we went ahead and issued a credit for the other order.  Please contact your bank for any replacement order.   Thank you   

  Customer Answer

  Date: 04/18/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I did end up cancelling this bank account and created a new account. How can I get this credit deposited to the new account?

  Thank you,

  ***********************************