ComplaintsforBeauty Brands

Beauty Supplies

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Complaint Details

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Initial Complaint
06/14/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I ordered from this place on 6/7/24,they emailed me to confirm my payment,I sent them confirmation,they then sent an email saying my package was preparing to ship after confirmation,then they sent another email saying it was ship with tracking,2 days later tracking has no update,they told me to give it 12 to 24 hours,ok so I did still no tracking,I emailed them again about the tracking she assured me that it was handed to USPS for shipping,I went to my local USPS and they said the item was never received by USPS that why it's still in pre shipment,they said that the tracking was created but the package never was intercepted,I been emailing them with no response,I messaged them on the number they have#*** *** *****on 6/14/24 they ask if the order was confirmed,i told them yes and sent verification again,never messaged back,i want my refund,asap,as of 6/14/24 still no tracking update,still in pre shipment!!!
Business response
06/17/2024
Thank you for reaching out so that we could look further into this for you. Upon looking at the photos sent I was able to find that this is not our brand/company name. I am so sorry, but you have reached the incorrect company. We do not sell these items in our store. We do have several salon/stores in the Midwest and our website is Beautybrands.com.

Thank you!!
*****
Customer response
06/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
06/26/2023
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On June 23rd I placed an order for $110.72. It was confirmed shipped. I attempted to contact via email, phone, store and voicemail regarding this order as UPS never received the box. I just needed to update the appropriate apartment number to 345 rather than 245. I still have no status on this order and the customer service line is a deadline with no help.
Business response
06/26/2023
Hello, Thank you for reaching out to us. After further research this is the information I was able to pull from our email platform. Please see the most recent conversation below. We were able to update this address as requested. Thank you!

*** *** ***** **** ** ***** ******* ***** *** *** ****** *** **** ** ******* *** ******** ********* ***********

We truly apologize for any inconvenience this issue may have caused.

According to our processing team, the apt # was updated to 345.

Should you need further assistance please don't hesitate to reach back out.

Thank you for your patience and understanding!
** ****** ******* *** *** ***** **** ** ****** **** ***** ******* ***** ** ** *** *** ** *** ** ***** ******* **** ****

******* ******
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Initial Complaint
06/21/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered from this company in January. By March, I had never received my order. I reached out to the company to notify them that I never received my order. They assured me that my order would be shipped immediately. I did receive part of my order, but not all of it. I contacted the company on several occasions since March regarding the item I never received and they have just lied each time. Each time, they say they are shipping my item tomorrow morning, and I will receive tracking information. That has never happened and it is now June. I have even asked them to just refund me the money, and they will not.
Business response
06/21/2023
Good Afternoon, I am so sorry but you have reached the incorrect company. Beauty Brands only provides professional beauty products. We do not carry any clothing or shoes. We have several salon/stores in the Midwest and our website is ***************** *** ***** ** ********************************. We are not affiliated with ****** Cosemetics in any way.

Thank you!!
*****
Initial Complaint
05/28/2023
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
On Friday May 26, 2023, I purchased 2 bottles of Amika wizard hair product from beauty brands store in Shiloh Il. When I got home; I set the bag with two bottles of hair product on my counter, within minutes I notice a huge yellowish puddle on my counter. One of the bottles leaked the product through the beauty brands bag. I immediately called the beauty brands store where I purchased it and spoke to the manager, ******** She told me to bring it back and they would replace it. We agreed I would come in the next morning. When I arrived the store the next morning, the manager, ******** said they won’t replace it or give a refund. I asked to speak to the district manager, ******** said no. ******** said ***** ******; general manager advised her not to replace it. I asked to speak to ***** ******, ******** again refused, said she wasn’t available and couldn’t tell me when she would be available. ******** told me to call ************. I called while I was there with ******** and had to leave a voicemail message. At this point no one has called me back. I have photos of the leaked product along with the drenched receipt which says Beauty Brands promised your satisfaction is our top priority. If for any reason, you were not 100% satisfied with your purchase or salon and spa service. We will make it right. This was a tremendous waste of my time and money. This product is quite expensive.
Business response
05/31/2023
Hello, Thank you so much for reaching out. We have contacted the store location and District Management team. This item will be exchanged/refunded per the customers request. We are so very sorry that this has happened in one of our store locations. We will absolutely do better in the future. Thank you for giving us the chance to make this right for you.

Thank you!!
Customer response
06/01/2023
** ******* ****** ** ******** **** ***** ********* **** ********** ** *** ********** ********* ** *** ***** *** *** ****** ** ****** ******* **** ****** ******** *******

I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.

Regards,

***** ***** ********
Initial Complaint
05/23/2023
Complaint Type:
Delivery Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I placed an order for $75.82 worth of product online on 5/12/23. I have not received this order despite the *** tracking number showing this delivered. The order number is **********. The *** tracking number is ******************. I filed a dispute with *** and have left multiple voicemail messages for Beauty Brands customer service stating that the order was not received. Nobody will return my call. I have emailed customer service multiple times, nobody will respond. I filled out the online "contact us" form and got back a basic "we will look into this" message and nobody has followed up. I've messaged the customer service through social media accounts - nobody responds. I want a refund for the product not received. I did go to the local store and repurchase the product while I wait for this to be resolved, as I was out of the products I had ordered. The store manager tried to email customer service for me and I still have received no resolution. I would like a refund for my online order.
Business response
05/24/2023
Thank you for reaching out. We filed a claim with *** for the lost package. We are issuing a full refund for this purchase. Please let me know if you need any further information.
Thank you!!
Customer response
05/24/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****
Initial Complaint
02/09/2023
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Went for a hair cut on 2/7 with a styles that has done my hair atleast 3 times before. She washed and conditioned my hair in 45 secs which was pretty fast so my hair did not get clean. She has never moved this fast in the past. I wanted a bob, same style I alway come for and she is aware. Never been disappointed by her work. There are 2 pieces in the front I am growing out, they were 5 inches past my cheekbone and she knows not to cut. She finished my hair and I went home and styled it and realized it was uneven and not the cut I am used to. Called her and she said to come back next day and she would fix. I Straightened my hair so she could see her mistakes. To fix mistakes she had to cut it very short, even my front pieces that took me months to grow. I stated in the chair I wasn't happy and I would go home and cry. She apologized and gave me a used bottle of hair cream and a 20% card off highlights. I have been crying non stop since this happened. I look like a boy. My hair is way too short. I asked if they could give extensions until it grows back and they said no. They told me to straighten it to make it look longer and I ware my hair curly. They did offer a refund. I still have to face the public feeling like I look horrible. I am not happy with the customer service. I begged to speak with a corporate person and no one can give me the number so here I am. I have been a customer for over 25 years at this established and am severely disappointed and afraid to go outside because of my hair. I'm destrough and devastated. I got my hair cut for superbowl Sunday and now I am not attend. My hair is my number one asset. It gives me confidence and strength and now I feel I've lost that.
Business response
02/10/2023
Hello, We have reached out to this client. We are in the process of trying to resolve this issue. The client has scheduled an appointment wit our artistic director to see what we can do to help make this a better experience for her. Thank you!
Customer response
02/10/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]
Complaint: ********
I am rejecting this response because: I have had to take time out of my day to go to a store to find hair that matches mine to add to what they chopped off. So far 4 hours of my time had been wasted and probably more than that once I get in the chair for them to try and doc my hair. I'm out of time, gad and patience. I WILL UPDATE ONCE THIS IS DONE.
Regards,
******** ******
Business response
02/13/2023
Hello,
This client does have an appointment for us to consult with her to make this right. I am hoping that during this appointment we can make this a better experience. Thank you!
Customer response
02/16/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** ******
Initial Complaint
08/17/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Prior to authorizing my purchase, I entered and beauty brands applied a 25% off total purchase code. After completing the purchase, I received an email that no longer had the promo applied. So, I authorized one amount and beauty brands increased the amount afterwards which was not authorized by me. I have reached out to beauty brands explaining the situation. They refuse to help - they simply say I can return the products. I don't have a beauty brands by me nor do I think it my responsibility to travel to a mail carrier to return these when they illegally charged me more than authorized. I asked numerous times for a refund in the amount of the discount to no avail.
Business response
09/01/2022
Hello, I am so sorry that you did not receive previous correspondence. This customer used a 3rd party coupon code that is for Associates only. Associate discount code was in red on the order when placed. We explained to this customer that we could not honor an employee discount code on this order. We offered for her to return the unwanted product. We are happy to send a pre paid label for the return and offer a refund for the unwanted items. Thank you for giving us the chance to respond.
Customer response
09/01/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because: the coupon was accepted prior to my selecting the purchase button which is an authorization to charge my card. The company changed the amount AFTER I purchased the items this charging my card for an amount never authorized. I want the difference refunded as this was no my issue. If they don’t accept third party coupons, the system shouldn’t take the coupons, reflect the difference with the coupon savings only to change the amount AFTER purchasing the products.

Regards,

******* ******
Initial Complaint
08/01/2022
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I ordered 3 products from beauty brands on 7-18-22, i had never received a tracking email or anything. i emailed the company and they said it takes about 1 week. well 3 weeks later i received a tracking email, it states it was suppose to be delivered yesterday, of course it never was. it states now that it is pending. on the website of beauty brands, it does not state it takes weeks to ship. i asked for a refund prior to my products shipping, they would not do that.i want a refund for $***** i DO NOT want store credit
Business response
08/22/2022
Business Response /* (1000, 5, 2022/08/03) */ Hello, thank you for giving me the chance to respond. This order was placed on 7/18/2022 the shipping method selected was to deliver in 10-17 business days. This packaged delivered on 8/2/2022. We were unable to honor the request to cancel the order on 7/24/2022 because it had already been processed to shipping. Here is our latest correspondence with the customer. Thank you! Melissa ***** Aug 2, 2022, 6:46 PM from ***************************** to ********************* date Aug 2, 2022, 6:46 PM Permalink I see your package finally delivered today. Thank you for your patience! Other Recipients none more TD tonya *** Aug 1, 2022, 7:10 AM Permalink This was suppose to be delivered yesterday- now it says no delivery date and pending! I am beyond upset with how long this is taking! I either get refunded , or I take this up with the better business buro Tonya ***
Initial Complaint
07/23/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Place order on June 28 2022 for Beauty Brands product. Paid $47.90 of which included $7.95 shipping fee and a $0.96 Fedex overweight fee... To date I still have not seen my product - yet was charged. On July 1 2022 I received an email apologizing for the delay. At this point, I have been charged and have no idea when my product will arrive.
Business response
07/27/2022
Hi I am sorry for the delay. Please see correspondence with this customer below. Thank you!!

***** *********

Jul 24, 2022, 7:57 AM

*********
Hi ******,

I am so sorry for the delay in tracking. Please see your most up to date information below. ***** has now assured me that your package has been delivered. Please let us know if we can be of any further assistance as we are happy to help.

Thank you!!
*****

******** ** ********************

FROM
******* ** **
Label Created
7/12/2022 12:50

PACKAGE RECEIVED BY *****

IN TRANSIT
******* **
7/19/2022 04:01

OUT FOR DELIVERY
******* **
7/19/2022 04:42

DELIVERED
****** ** **
DELIVERED
7/19/2022 at 5:00 PM
Customer response
07/27/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered]

Complaint: ********

I am rejecting this response because:
I paid for expedited shipping, waited longer than anyone should and had to purchase product from an alternative source. I demand at least a refund on my shipping charges or better the product purchase.

Regards,

****** **********
Business response
08/03/2022
We have just sent the following to this customer regarding the delay of delivery. Thank you!!

Aug 3, 2022, 12:08 PM

*********
Hello ******,

We're sorry for the delay in response. I have reviewed your request per your BBB complaint.

We apologize for the issues you have experienced in receiving your most recent package with us. Please accept this refund of your shipping charge as a token of our appreciation for your patience and loyalty to Beauty Brands.

We appreciate and thank you for choosing Beauty Brands to shop!

Thank you,
*****
Initial Complaint
07/13/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Order number ********** in the amount of $128.37 was placed on 7/1/22. I have never purchased from Beauty Brands, however their website advertisement indicates 100% satisfaction guaranteed and shipment within 7-10 business days. I received an email 4 days later stating that due to high demand, order was experiencing delay. As of today, 7/13/22, order has still not been processed, shipped or received. I have attempted to contact a live representative seven times with no success. When calling company, I only receive a voicemail asking to leave my name and number. I left message stating that since the order has not been processed and they are still continuing to advertise this sale, but not able to fulfill their orders, I am requesting a full refund immediately. I have attempted to email Beauty Brands, stating the same thing. No response. I have since searched online at the Better Business Bureau as well as other information and am reading countless complaints with the exact same issue. Reports are this company is a SCAM. Thank you in advance for your assistance.
Business response
07/13/2022
Hi Thank you for giving us a chance to respond. Please see correspondence below. Thank you! BB customer service

Jul 13, 2022, 3:40 PM

*********
Hello *****,

Thank you for contacting Beauty Brands customer relations about your recent order. I apologize for the delay in shipping. You should have your order within the 10-14 business days as promised. Your order is currently being processed and I do not have a way to stop it. Your tracking should be out to you within 1-2 business days. We are experiencing higher than anticipated order volumes due to the popularity of our Annual Liter Sale. We are working hard to process & fulfill your order. You will receive a confirmation email when your order has shipped.

Rest assured, your items will be safe in your home as soon as possible.

Thank you for choosing Beauty Brands we appreciate your Business!

*****

WH
***** ******

Jul 13, 2022, 9:58 AM

*********

Customer Feedback

First Name: *****
Last Name: ******
Email: *******************
Topic: Order Placed
Message:
Order#: ********** on 7/1/22 and has not been processed, shipped or received. I have called numerous times and get the same recording that all reps are busy. Since the order has not been fulfilled, I am requesting a FULL REFUND immediately, as this is very disconcerting that you are still advertising your Annual Liter Sale and are not able to fulfill the orders. Please advise within 24 hrs or I will be contacting my credit card alerting fraudulent activity and the Attorney General.

beauty brands
4*** ******* ******* ***** *** * ****** ***** ** ***** * ****** ******

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