ComplaintsforNationwide Assistance

• Initial Complaint

  06/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is a ------ scam!! Do not fall for that stupid pink letter you get in the mail. I have tried for 2 days now to cancel and get a refund. They keep trying to give me a lower price and refuse to let me cancel. They keep asking why I am cancelling and what would happen if my car broke down. I apparently spoke with ******* but on the email they sent me 2 months later, it was from *********************. I will not allow someone to cuss and yell at me over the phone especially if they are trying to run a so called business. I apparently have to wait 30 days for a refund but that is if they are even telling the truth, which I doubt since they are scammers!!!!

  Business response

  07/02/2024

  *************************,

  I am sorry about any misunderstandings. I see we spoke with you on 6/3/24 regarding cancellation, then on 6/17 I received your letter of cancellation. We have processed a refund check for you in the amount of $325.03. You will receive this check in the mail shortly! I have attached a copy of the "cancel summary" for your records. Please contact me if you have any further questions. 

   

   

  Thank you,

  ***************************************
  Director Of Customer Service
  ************
  ***************************************
  

• Initial Complaint

  05/31/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I received a pink slip in the mail with the name of my mortgage lender saying it was my final notice and my home warranty needed to be set up. When I called the number on the letter, the representative made no effort to correct my misunderstanding of who I was speaking to and proceeded to set up a recurring charge which is not what was explained to me. I was told I would receive an email and a letter with all info, neither of which I have received yet. When I called again, the representative forwarded me an email confirming the initial charge and outlining the recurring charge, which again is not what was explained to me initially. I still have no way to manage or cancel my account, and my assumption is that they are trying to run out the clock so I can no longer cancel the account (apparently it can be done in the first 30 days). I need assistance in canceling this account ASAP as this was extremely deceptive and not what I thought I signed up for.

  Business response

  06/19/2024

  *********************,

  I am sorry about any misunderstandings. I have pulled this account and I do see you spoke with **** on 6/6/24. **** did cancel and refund your card the same day in the amount of $212.00 on 6/6/24. I have attached a copy of your refund receipt for your records, you should already see this refund in your account. I have also put you on the DO NOT CONTACT LIST. If you have any other questions please contact me directly.
  
  Thank you,
  ***************************************
  Director Of Customer Service
  ************
  ***************************************

• Initial Complaint

  05/14/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I reviewed a card stating I needed to activate my auto protection. I called the number given under the impression that I only needed to activate a plan. The person on the call proceeded to speed talk through the call and i eventually saw a payment was processed to them. After realizing I already had coverage, I called several times to cancel the policy, and the guy l spoke diverted the conversation every time I asked to cancel, basically telling that I couldnt cancel unless I told them who I had coverage with.

  Customer response

  05/15/2024

  I received a pink slip in the mail with no information that told me it was Nationwide Assistance, just that I needed to activate my auto protection policy. After realizing I didnt need it, I called several times to cancel. The guy I spoke to insisted that it was a necessity for me to have & refused to cancel the policy. Instead, he diverted the conversation and continuously explained why I need it, and even tried to negotiate cheaper plans after I stated multiple times that I just would like to cancel the policy. On the last call, he proceeded to have an attitude because I had a person listening in on the conversation, and finally said they need to know who I had coverage with elsewhere in order for me to cancel the policy.

  Business response

  05/20/2024

  ***********************,

  I do apologize for any misunderstandings. I see on 5/15/24 you called and spoke with customer relations, we did cancel and refund you that same day as requested. All customers receive a full refund within the first 30 days. I have attached a copy of the cancel refund receipt for your records. This refund should already be in our account. If you have any questions or concerns please reach out to me, its important my customers are happy!

   

  Thankyou,

  Nationwide Assistance

   ************

  Customer response

  05/21/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Recurring monthly charge by Nationwide Assistance. The charge is $155.50 a month. I just tried calling to cancel. Went back and forth for 15 min. All they would do was lower charges or put on deferment but would not cancel. I've reached out to my bank to try to block future charges.

  Business response

  05/21/2024

  ***************************,

  I am sorry about any misunderstandings. I have looked into this file and I do see you called on 4/30/24 to cancel your account. ****** did advise you will get a prorated refund in the mail within ***** days of cancellation. Your refund amount is $316.15 Please contact me with any questions or concerns pertaining to this matter.

   

  Thankyou,

  Nationwide Assistance 

  ************

• Initial Complaint

  04/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  It's a service contract scam that should've been caught but I guess I was too naive. The website looks like it was put together in 5 minutes and the fake pamphlet they sent me has spelling errors.

  Business response

  04/29/2024

  *********************,

  I do apologize about any misunderstandings. We do care about all our customers, this is the first time I am hearing of any issues with this account. We have reached out to provide a conformation number for your refund with no response. Our customer care department is always open Monday-Friday. I can assure you if we knew you were unsatisfied about anything!! we would have handled it promptly. A simple call to customer care can avoid a lot of frustrations. Please never hesitate to contact us. I have attached a copy of the "cancel refund receipt" I have also placed you on the "do not contact list" You will no longer get any correspondences from Nationwide Assistance.

   

  Thankyou,

• Initial Complaint

  04/15/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This business sends a misleading scam-like notification through **** mail. I believe this is a scam, and if not, it's a very bad business practice. When calling, they do not identify their business name, just indicating "service" etc. I think there are a few legal issues with their approach.

  Customer response

  04/15/2024

  Correct, I would like the company to not contact me.

  What I was especially concerned about was their marketing approach and the card they sent through ***** it seems like a scammer's method to obtain customers rather than a legitimate. 

  Your warranty is expired, this is the service department, etc. Hopefully people don't fall victim to this fraud. 

  Business response

  04/29/2024

  DOMINIQUE ******,

  I have located the file and put you on the "do not contact list". You will no longer get any correspondences from Nationwide Assistance. 

  Thankyou,

• Initial Complaint

  04/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I received a pink notice shortly after buying my home stating that my warranty was going to expire. There was a warranty that came with my home and I was under the impression that this warranty was regarding that. I contacted the number provided on the slip and spoke with an agent. This agent was able to tell me very specific details about the appliances such as having a stainless steel refrigerator. I have tried contacting the number that I originally called on the pink slip to cancel the warranty but after being on hold for a long time I still have been unable to contact them. I tried contacting them on the number and extension that was provided to me by the sales rep, but when I do it immediately goes to a busy signal and I cannot speak with anyone. I am unable to contact anyone to cancel this warranty and don't know what to do at this point.

  Business response

  04/23/2024

  *******************************, I'm sorry for any misunderstandings. I see we have spoke to you on 4/15/24 and cancelled your account as requested. I have also attached a copy of the refund receipt for your records. Please let me know if you have any questions. ************

   

  Thankyou,

   

• Initial Complaint

  03/31/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I received a red Notice in the Mail with NO Companies Name or information on it. It said ********************* Notification. Record ID: *************, Notification Date 03/14/2024, Toll Free: **************. Expiration Date: 03/25/2024. I called to listen to what they had to say and informed them that I already had warranty Coverage with Endurance. The Individual was most INSISTENT that I obtain Nationwide Assistance Service Notification. I relented and purchased coverage over the phone. They insisted on my Bank Information for $195.00 to be paid immediately over the phone. So not only Did they Get my Banks Name, My Card Number, My Bank Account Number but my bank had to come on the phone to verify there was money in the account because when they tried to access the Account from their office the message came back that there was no money in the Account I told the person that for all my time in *******, ******* with every business establishment, I get billed and pay the bill by a personal check. The Person on the line INSISTED that they would withdraw the money directly from my Bank account monthly. I insisted to the person that I wanted NO ONE TO DIRECTLY deduct money from my Bank, he refused to listen to me and insisted that $153.04 was due on the 26 of each month for the next 2 years. I then did research on the Internet at the BBB ************** and was astonished at the Amount of Customer Complaints and dissatisfaction their was with the company. I REFUSED to Sign the Letter of ACCETTANCE, The Plan was from Nationwide Assistance, Billing or Payments go to FIStream, Coverage or Claims go to Black Diamond Administrative and Questions related to Purchase goes to Nationwide Assistance.

  Business response

  04/03/2024

  ***************************,

   

  I'm sorry about any frustrations. I have looked into this account, I see ****** spoke with you on 4/1/24 to resolve this issue. You did express to her that you called your bank and disputed the transaction. When we get notification from your bank about the "chargeback" we will then accept it. You will retain a full refund. I have put you on the DO NOT MAIL LIST. Please note that will only apply to Nationwide Assistance. Please call with any questions or concerns.

   

  ************

   

  Thankyou,

  Customer response

  04/04/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Please note a young lady did phone me and informed me that she was the resolution policy maker for the company. I know my phone connection is bad ******** Wireless) but when I tried to tell her the facts of the conversation on the phone she keep on insisting to me that it was the banks responsibility to reimburse me (even when I explained to her that I had given the company my account number, my banks routing number and the bank permission to pay the $195.00. Never once did she say the company would refund the money. 

  Thanks Better Business Bureau this is why I have so much faith and confidence in your organization.

  I try very very hard, not to abuse the Better Business Bureau help and assistance
  Sincerely,
  
  ***************************

• Initial Complaint

  03/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Completely hostile on the phone when I tried to cancel my policy due to financial troubles l'm currently facing. Charged me $200.Both representatives *** and ***** questioned my finances and were completely hostile towards me making things difficult to cancel and were extremely condescending on the phone. Not to mention when I kept explaining that I do not wish to disclose my personal financial problems they kept prying and trying to antagonize me just overall extremely rude and disrespectful. The whole interaction feels like a scam. They were threatening me as well. They also hung up on me.

  Business response

  04/01/2024

  *****************************,

  I'm sorry to hear you feel this way. We do take our customer service serious here! Treating our customers with the most respect is a MUST! I personally listened to this call. We do our best to express the importance of the policy before cancelation. Not one time did anyone threaten you. That is a serious accusation, that we simply DO NOT TOLERATE HERE. We did speak with you on 3/27/24 as requested we did cancel and refund on that call. I have attached a copy of the refund receipt for your records. Please contact me if you have any further questions. 

   

  Thankyou,

  ***************************************

  Nationwide Assistance

  ************

  Customer response

  04/01/2024

  Complaint: 21494045
  
  I am rejecting this response because:
  still have yet to receive my refund it's been 3 days but I will allow up until this coming Wednesday which will be the 5th business day before another response is made. However, I feel attacked and feel as though they are calling me a liar. I know how I was spoken to and both representatives were very rude and condescending to me one even threatened to call the police on me and kept pressing on the issue of not having
  money to fix my car WHEN it breaks down not IF. I had fraud done to my car where my catalytic converter was stolen.
  The representative ***** asked me if that was my car sounding the way it was because he was on Bluetooth in my car, when I confirmed he proceeded to ask and question how am I going to get it fixed, to which he then stated he would call the police on me because something
  I had no control over occurred to me. If I do not receive my refund by Wednesday I will partner with my attorney as this number is marked as spam and fraud on ******* have the document attached to show.
  Sincerely,
  
  *****************************

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have received now 4 different pieces of mail from Nationwide Assistance, apparently a car warranty company. The notices say regarding your **** I do not and have never owned a **** I have contacted them on 3 separate occasions that I do not have a vehicle, I do not have an extended warranty plan. I even ran a credit check to make sure no one took out a loan in my name. They told me they would remove my name but I keep getting notices. Im not sure if its a scam but they will not leave me alone. Any assistance would be appreciated.

  Business response

  03/26/2024

  Hi ******

  I'm sorry about the mailer's. I have located your file and put you on the "DO NOT CONTACT LIST" You will no longer get mailer's from Nationwide Assistance. Please note this will not stop other companies from mailing you. I do see at 7:39am you spoke with our rep ***** He has properly noted your file as well. I have attached screenshot showing all the above. Our customer service is important to us! If I can do anything else please give me a call.

   

   

  Thankyou,

  ***************************************
  Director Of Customer Service
  ************
  ***************************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩