50 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Donald K
1 star07/22/2024
Definitly a scam!!! Do not interact with this company under any conditions or circumstances.Whether or not this company is a scam, the representatives that I talked to on the phone are absolutely and atrociously rude. I've never been so disrespected, especially by someone trying to sell me something. When I asked, "who are you and what company are you with", he responded by saying "well, who are you?!?". For several minutes I asked why my manufacturers warranty was expired and if I could go to the dealership, where I bought the car, to get more details on the warranty and the representative kept dodging my questions. As the call went on he got significantly more pushy and rude, continuing to ask if I wanted to put the $190 a month for 18 months on a **** or MasterCard. I couldn't even get him to tell me what company he worked for until the very end of the call; he just kept dodging the question and saying "you called me so you tell me who I am".Review from Adam A
1 star07/16/2024
07/15/24 I got one of those pink post cards saying my vehicle service contract on my car has expired. I thought it was from the dealership I bought it through. I asked the guy on the phone I was talking to if I could call back to look at my warranty and said if I ended the conversation he would terminate my coverage, which on the notice says expires 07/23/2024. Long story short my car is under warranty still after a few minutes of searching and finding out these little pink slip are scams and I didnt need this bs extended warranty. Called a few minutes after paying $189.00 down payment. I called to cancel immediately, the customer service guy was an a** and hung up on me. They used a scare tactic on me to get me to buy something I dont need. They owe me a full refund, and theyre a bunch of frauds.
Nationwide Assistance Response
07/23/2024
****, I am so sorry if you were mistreated. I will pull this call and make sure we are doing everything in our power to help each customer and provide the best level of service and respect! I do see on 7/16 we spoke in regards to the cancellation and REVERESED the charge to your card that same day, You should already see this refund in your account. I will make sure you no longer get mail from us. Please contact me if you have any questions.Thank you,Review from Br M
1 star07/09/2024
I got a pink slip in the mail saying I was out of time to activate my warranty on my car. Absolute scam and completely disrespectful. Laughed and tried shaming me because I told him I didnt have 159 to put down and when he dropped it to $60 down I said I still dont have it. He literally scoffed and said wow you dont have 60 bucks? ABSOLUTELY I DO BUT NOT FOR YOUR STANK LYIN A** and the men are ******* cause the second my man grabbed the phone and they heard his voice they hung up and refused to answer again. Claimed to be a supervisor too. Hopefully God, *****, and their mamas get them before they scam too many innocent people.Nationwide Assistance Response
07/10/2024
I'm so sorry if you were treated this way, that behavior is simply not tolerated here period. I would like to get some more information from you so I can located this recorded phone call. I will absolutely fix this issue. Please contact ******** at ************. I would like to look into this further. Below is what I will need to pull your file.
-First last name
-Phone number associated with the account
-Record ID
Thanks,
********
Review from Nancy S
1 star07/06/2024
In 2023 I bought my car. I purchased a warranty for tires and other repairs. In December I received a notice stating I havent activated the warranty yet. I called them and signed up not realizing this wasnt the tire warranty. Once I realized my mistake I called them to cancel. The man I spoke with would not help me cancel the policy. I called a month or so later and spoke with *****. The same thing happened. Whenever I mentioned I cant afford $60 a month he would give me several reasons why I cant afford NOT having the coverage. All I want is to be canceled and a full or partial refund of my $480.00.Nationwide Assistance Response
07/08/2024
*************************,
I'm sorry about any misunderstands, we want to make sure all our customers are taken care of promptly. I will cancel this account and you will be sent a prorated refund check in the mail. To process this request I will need to get your "exact ending miles" on the vehicle. I will have a reach reach out to get this information.
Thank you,
Review from Esther B
1 star07/05/2024
Upon receiving a pink card in the mail, I faced significant challenges when attempting to cancel the associated service over the phone. Despite my repeated requests, it took two phone calls to finally cancel. The representative I dealt with was overbearing, rude, and unwilling to listen to my concerns. Even after clearly expressing my dissatisfaction and desire to cancel, they continued to press for reasons and made the process needlessly difficult. As someone with experience in sales, I find their behavior towards customers highly disrespectful. I have already reported this to the bank so if I am charged again, I can dispute the charges.Nationwide Assistance Response
07/08/2024
***********************,
I'm so sorry you were treated this way by any customer service department! I have looked your name up in my system and I am not seeing you as a customer. Can you please provide me with more information, so I can track this down and make sure you are taken care of ASAP.
-Last 6 of VIN
-Contract number
Thank you,
***************************************
Director Of Customer Service
************
***************************************Review from Madelyn B
1 star07/03/2024
On 06/14 I received a bright pink letter in the mail saying *Final Notice* it had the name of my lender on it and said I had not paid my home warranty yet. I was dumb enough to call the number and didnt realize it was a scam. I talked to a man who didnt mention Nationwide. I payed over the phone and didnt think much about it. A few weeks later, I received a bill in the mail that looked sketchy. I called the original number back and he directed me to customer service. When talking to customer service, the guy was SO RUDE. I simply told him that I wanted to cancel the plan, and he bombarded me with questions about what other warranty company I was using. I insisted that I wasnt comfortable woth sharing that information. He kept going on about how great the warranty is and wouldnt listen to me. He then, hung up the phone! I have never been talked to like that by a customer service rep and it was repulsive.Nationwide Assistance Response
07/08/2024
*****************************,I am so sorry for any misunderstandings. I see on 7/2 you spoke with **** in regards to cancellation. He did cancel and refund your account as requested. We do always try to explain the importance of home coverage prior to cancellation, and do everything we can to help. I also understand improvement can be made anywhere! REFUND INFORMATION BELOW...Processed By:FluidPay Date/Time:7/2/2024 10:04 AM (CST)Transaction *********************** Transaction Type:Cancel Refund Amount:$225.00Review from DC C
1 star07/03/2024
The worst ever customer service. I got ignored and then hung up on when I tried to cancel my policy. Dont ever get a policy with this company.Nationwide Assistance Response
07/08/2024
*************************,I am sorry about any misunderstandings. I do see on 7/3 you spoke with **** in regards to the cancellation. He did complete this request, you will no longer be billed. We do always try to explain the importance of coverage and try to help out in anyway we can prior to the cancellation. I also understand there is always room for improvement! Thank you,Review from Gunther K
1 star05/21/2024
I received multiple postcards in the mail that told me I had a final notice to update my cars factory warranty so I called the number. They requested debit card information for an installment fee so I used my debit card, I was told this card would be used to pay an amount of $198 per month for 18 months to pay for the warranty so I called the company, Nationwide Assistance, and the same exact representative answered and rudely argued with me for 18 minutes before he supposedly canceled the monthly payments. THIS IS A SCAM! I have reported this incident to the *** and my bank who are doing an investigation, I highly recommend anyone else who has fallen for this immediately freeze your card and report this to the proper authorities.Review from Pablo B
1 star05/16/2024
I was receiving a pink post card from Nationwide Assistance regarding my mortgage. Because of my inexperience and after thinking that It had to be with my mortgage, On May 13, 2024, I contacted them and I was practically forced to take a Home warranty. They made it seem like they were offering me a good warranty, for a decent amount and that I really needed. After this I proceeded to contact my bank to advise them to cancel and stop transaction. On May 14, 2024, when I called their customer service number and told them that I didn't want the service anymore and I wanted to be cancelled immediately, the person who attended me from that office was very irritated and rude to me and hung up the call and dont know if he canceled the policy or not. They took the $212.00 from my credit card. Still no refund on my account yetNationwide Assistance Response
05/21/2024
***************************,
I'm sorry about any misunderstandings, I do see we spoke to you on 5/14/24 to cancel your account. We did cancel your account and issued a full refund that same day. I have pasted below the refund ID for your record.
Processed By: FluidPay
Date/Time: 5/14/2024 9:16 AM (CST)
Transaction ID: CP14QGF0I478VFMCU1MG
Transaction Type: Cancel Refund
Amount: $212.00Thankyou,
Nationwide assistance.
Review from Jon A
5 stars05/10/2024
**** was very helpful, professional and patient. He also answered all of my questions. 5 out of 5 stars
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