Auto Service Contract Companies
Nationwide AssistanceFind BBB Accredited Businesses in Auto Service Contract Companies.
Reviews
58 Customer Reviews
Review from John G
1 star02/10/2025
Just called $5000 for a warranty on a car that cost $15000. Are you people serious?Pure scammers.
Nationwide Assistance Response
02/11/2025
Unfortunately, we are unable to control the cost of parts and labor when it comes to repair shops and dealer rates. As those costs go up so do any type of protect plan.Review from James G
1 star10/22/2024
This company misrepresented their services with multiple solicitations claiming that our home warranty would be cancelled if we didnt call NOW! This is unacceptable and I want a full refund ASAP!Nationwide Assistance Response
10/23/2024
We do apologize if there was any confusion. I do show your account was cancelled and refunded as requested.Review from Tiffany B
1 star10/17/2024
They are a scam. I just opened the booklet to look at the cards on the back because I needed to put my car in the shop. I never read it since *** had it until I needed it. The cards says it expired 8/2024 but I signed up 6/2024 and theyve been taking money every month! Its about 300 bucks now!!!! I received an auto warranty expiation card and I thought it was from where I bought my car from. This is very frustrating and unfortunate in the event where I need some work done and its hard to get to work. I have two jobs, working hard to provide for my family. I need my car! And the fact that its crooked people in the world capitalizing off hard working people!! Shame on you!!! I want my MONEY BACK!!!!! If I wouldnt have stopped and read the booklet I wouldve looked stupid coming to the shop with no real coverage. I googled the business and it all makes sense now.Nationwide Assistance Response
10/21/2024
This is a pay as you go, month to month program. There is no expiration date. For further assistance, please contact Customer Service.Review from Drew K
1 star10/10/2024
******** customer service. It took over 20 minutes to simply cancel the service with a representative that was difficult and reluctant. He refused to allow me to speak with someone else, know his name, or get a written confirmation that the service was cancelled. He ultimately hung up on me and I am left feeling very uneasy and uncomfortable.Nationwide Assistance Response
10/11/2024
I do apologize if our Representative was anything but helpful and professional. We will get this call reviewed for quality control. I do show your account has been cancelled and refunded.Review from Chad P
1 star09/11/2024
They are a scam the ripped me off for 700$ when my car broke down they would do nothing 2 help meNationwide Assistance Response
09/12/2024
**************, our Company is not a scam nor did we rip you off. I do apologize that we were unable to pay for your repair. However, the items your vehicle needed was not listed as a covered item. The policy booklet that was delivered to your home address on 5/12/2024 stated in black and white every component that we were covering. We would be happy to explain this information to you if you would like to contact our **************************** We did honor your request and cancelled your policy.Review from Joann D
1 star09/04/2024
I have a charge on my account from this company. I NEVER signed up for anything with them. I have called the phone number listed here several times and it just rings and rings and rings.Two days I have been calling. I've sent an email through the web site and so far no reply.I want my money refunded as I never signed up for anything. has to be some sort of scam. and if they called and spoke with my mom that has dementia well shame on them for taking advantage of her. although I doubt she would have signed up. who knows. what I do know is there is nooo way to get in touch with this company.Nationwide Assistance Response
09/05/2024
I do apologize if you were unable to reach us. We were having issues with our phone lines. Someone would have contacted us to set up a policy if you see a charge from our company. Please contact our *************************** so we can get this issue resolved.Review from Christopher H
1 star08/20/2024
This company is the worst company I have ever dealt with in my entire life. The customer service representative accused me of harassment because I called to check if my policy was cancelled. I have never been disrespected and spoken so rude for just trying to cancel a policy. He was over-bearingly rude and would not stop asking questions about why I wanted to cancel my policy. I would not ever recommend using this company under any circumstances and in my personal opinion I 100% believe that it is a scam.Nationwide Assistance Response
08/22/2024
I apologize for your experience. I can assure you we are not a scam, we only sell A+ rated Administrators. It is not come for a Customer to set up and cancel within 24 hours which would explain why the Representative was trying to figure out why you were not wanting to keep the protect. With that being said, I do apologize if the Representative was not professional in assisting you. We will review for quality control.Review from Elizabeth L
1 star08/12/2024
Upon receiving a pink card in the mail I hesitated calling because it was time to update my cars warranty, myself being a first time ****** owner I was new to the whole process. When I spoke on the phone with 'whoever' he had never spoke his name, I was told that the payment would be less than what I was charged. I went to ****** to get my oil changed with this so-called service I paid for and they couldn't find it anywhere to get the service done. So the service guy told me to dispute it with my bank and I did everything necessary and my bank thought I was joking about it and refused to dispute it. The payment was made on Aug 1st. $165.00 I am so appalled of how many people have went through this SCAM!Nationwide Assistance Response
08/13/2024
*************************,
I am so sorry about any misunderstandings! I can assure you we are not a scam. I am here to help in any way I can, I do see on 8/12 you called our customer care department and spoke with *****. He did cancel and refund your card in the amount of $165.00 on 8/12/24 . I have sent you a copy the refund receipt for your records to your email address on file. Please note if you have already filed a dispute with your bank it is not necessary as we have already refund you. Please contact me with any questions or concerns.
Thank you
Nationwide Assistance Response
08/13/2024
Transaction Receipt
Seller: Nationwide Assistance
*********************
**************************
**************
Processed By: FluidPay
Date/Time: 8/12/2024 12:10 PM (CST)
Transaction ID: ********************
Transaction Type: Cancel Refund
Amount: $165.00
Credit Card Information
Credit Card Type: Credit Card
Card Number: ....4624
Card Expiration: 02-27
Billing Information
Customer: *************************
******************************************Review from Donald K
1 star07/22/2024
Definitly a scam!!! Do not interact with this company under any conditions or circumstances.Whether or not this company is a scam, the representatives that I talked to on the phone are absolutely and atrociously rude. I've never been so disrespected, especially by someone trying to sell me something. When I asked, "who are you and what company are you with", he responded by saying "well, who are you?!?". For several minutes I asked why my manufacturers warranty was expired and if I could go to the dealership, where I bought the car, to get more details on the warranty and the representative kept dodging my questions. As the call went on he got significantly more pushy and rude, continuing to ask if I wanted to put the $190 a month for 18 months on a **** or MasterCard. I couldn't even get him to tell me what company he worked for until the very end of the call; he just kept dodging the question and saying "you called me so you tell me who I am".Nationwide Assistance Response
08/22/2024
We do apologize if our Representative was anything other than professional and helpful. We will review the file for quality control.Review from Adam A
1 star07/16/2024
07/15/24 I got one of those pink post cards saying my vehicle service contract on my car has expired. I thought it was from the dealership I bought it through. I asked the guy on the phone I was talking to if I could call back to look at my warranty and said if I ended the conversation he would terminate my coverage, which on the notice says expires 07/23/2024. Long story short my car is under warranty still after a few minutes of searching and finding out these little pink slip are scams and I didnt need this bs extended warranty. Called a few minutes after paying $189.00 down payment. I called to cancel immediately, the customer service guy was an a** and hung up on me. They used a scare tactic on me to get me to buy something I dont need. They owe me a full refund, and theyre a bunch of frauds.Nationwide Assistance Response
07/23/2024
****, I am so sorry if you were mistreated. I will pull this call and make sure we are doing everything in our power to help each customer and provide the best level of service and respect! I do see on 7/16 we spoke in regards to the cancellation and REVERESED the charge to your card that same day, You should already see this refund in your account. I will make sure you no longer get mail from us. Please contact me if you have any questions.Thank you,
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