We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies
on BBB websites to remember your preferences, improve website performance and enhance user experience, and
to recommend content we believe will be most relevant to you. Most cookies collect anonymous information
such as how users arrive at and use the website. Some cookies are necessary to allow the website to
function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary Cookies must always be enabled

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Resources for Businesses

My Home Location

Columbus, OH, USA

My BBB

BBB of Central Ohio
Share
Business Profile

Online Retailer

EveryMarket

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

This business has 1 alert

Complaints

This profile includes complaints for EveryMarket's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EveryMarket has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/01/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/2/25 I made a purchase for Optimum Eyes castor oil eye drops. I received my package 4/28/25. The eye drops are in a glass bottle and were sent in a small, smashed up bubble wrap envelope. The bottle was wrapped in a layer of bubble wrap that was torn and had some kind of black staining all along the edges. The label that contained ingredients and directions on the back of the bottle was torn, smashed and mottled with what seemed to be the same black staining that was on the bubble wrap. It appeared that the bottle was empty. I did not open the bottle or disturb the plastic security wrapper. The quality control for this product was so poor that I did not dare want to put it in my eyes nor open it lest I be accused of emptying the bottle myself. I have called three different numbers to contact everymarkets customer service in order to request a refund. The number ************ responds no route found. The number ************ provides no other option but to leave a name and number so they can call you back. I left my name and number and a brief message. The last number ************ says its mailbox is full. I was advised to go to customer service at ****************** but I received a notice that this was not a valid email address. I am requesting a full refund. According to their refund policy, damaged products can be refunded in full and they will provide a paid return shipping label. Since it is almost impossibles to contact this company, my 30 day return window may quickly disappear. How many other people does Everymarket treat this way?

      Business Response

      Date: 05/02/2025

      Hello ********,


      Were sorry to hear that the product you received did not meet your expectations.

      as we responded to your email in immediately after receiving your email, we are coordinating with the seller now to see if they are able to send the replacement, or accept the return and we can issue a full refund.

       

      please kindly follow up with our customer service representative and we guarantee that we will provide the best solution for you!

    • Initial Complaint

      Date:04/28/2025

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is completely stealing my photos and pretending to sell my products, I do not have any contract or agreement with this company? They are out to scam customers and ruin my small business. They even stole the pics of me. Customers are going to think lm associated with them and will get scammed, what exactly what will they be sending the customer to place on their face?? And thats scary to think about. They are out to ruin small businesses its shameful. I need this company to delete all of their fraud pictures of my business!

      Business Response

      Date: 04/29/2025

      Hi  ******* ,


      We sincerely apologize for the issue, and we are only engaged in dropshipping business and mistakenly uploaded your product data. All relevant data will be removed by today.
      Additionally, no orders have been placed, and we will take measures to prevent similar issues in the future.

      Customer Answer

      Date: 04/29/2025

      Complaint: 23261258

      I have reviewed the business' response and am rejecting it because:
      My products are still on your site..and still being advertised on ******. When I go to their site.. a customer is still able to purchase something they dont even have. How long does it actually takes to remove all of my content off their site really?  I need for them to delete all false advertisement of my products from their site not just some. 

      I have attached pics 



      Sincerely,

      ******* ******

      Business Response

      Date: 05/09/2025

      Hi,

       

      WE confirmed there is no related listings and double checked. not sure when the customer still saw that advertisement on the website.

       

      Customer Answer

      Date: 05/13/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ******* ******

    • Initial Complaint

      Date:04/26/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 10 I ordered from EveryMarket 6 Right Guard Sport Deodorants with order number EM20-6407191 and after exchanging emails with customer service, I was told that the product is not made anymore. I responded to ********************************* that it was totally wrong the way EveryMarket is doing business by telling me that the product is not made anymore when it shows on the website that it is available and as the order number above shown in my receipts that I should get that specific item I ordered instead I received a different item.

      Business Response

      Date: 04/28/2025

      Hi ******,

      our customer representative **** responded you on April 20,2025:

      "Thank you for contacting us and really sorry for the late reply.
      Now we have updated it into our website so customers may know the design may change but the products are the same. So do you want to return for a refund? Or do you want to keep this order? I am very sorry for all the inconvenience. " 

      please reply his email for any further request, Thank you.

    • Initial Complaint

      Date:04/06/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered an item for over $60, only to realize this site doesn't carry stock of the actual item. I tried to cancel and it leads me to an error page. I can not contact them in any way.

      Business Response

      Date: 04/07/2025

      hi *******,

      Your order has been cancelled and refunded, please find the attached refund receipt for your information. it is also sent to your email: ******************************

      if you have any request in the future, please kindly contact our customer service at: ****************************** we are working 24x7 and usually response within an hour.

       

       

      Thank you for your understanding.

      Customer Answer

      Date: 04/12/2025

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      *** *********

    • Initial Complaint

      Date:04/03/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I authored a book called ******************* : How a Physician Converted his ******************* with a Low-Risk,Low-Cost Protocol. It has a registered copyright with the *******************. I have only approved its sale on ****** which provides me royalties when sold. Everymarket has my book listed on the internet without my approval. I have requested they remove it and they continue to list it for sale on their website.

      Business Response

      Date: 04/04/2025

      We sincerely apologize for the issue, and we are only engaged in dropshipping business and mistakenly uploaded your product data.

      please kindly check your email and response then we can remove the listing as soon as we can. thank you

    • Initial Complaint

      Date:02/27/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from ************************** and they sent the product to the wrong address. I made payments but I never got the product. And they are not resolving this situation. I asked for a refund and they are not addressing it.

      Business Response

      Date: 03/17/2025

      Hello *****, on Mon, Mar 3, 9:05?PM, we replied your request through email: 


      "I would like to inform you that your order EM20-2096705 has been canceled and refunded already as per your request. Please wait for 2-5 business days for the refund to be credited to your account. Please see attached file for your reference."

       

      refund receipt is attached. Please let me know if you have any questions.

       


    • Initial Complaint

      Date:12/14/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a number of aloe products from Every Market 6 weeks ago and have not received anything.

      Business Response

      Date: 12/20/2024

      hi *****,

      as per **** tracking status, both items are delivered as below:

      1. equilibra Krper, Aloe leichte Bein-Gel, khles Gel auf Basis von Aloe **** und Aloe 3+, Eiseffekt, frdert die Durchblutung der ***** mit Stress, ******* und Wohlbefinden, 125 ml

      tracking: ************************************************************************************

      Delivered, In/At Mailbox
      ACTON, MA 01720 
      December 2, 2024, 11:09 am

       

      2. Equilibra Aloe Body Cream 150 ml

      tracking: **************************************************************************

      Delivered, In/At Mailbox
      ACTON, MA 01720 
      December 14, 2024, 12:18 pm

      shipping address:

      ***** ********
      10 ******** **
      Acton MA 01720-4200
      *************
      Phone ************

      the shipping documents have been attached, please check your mailbox.

      Customer Answer

      Date: 12/24/2024

      The products have arrived. 

      Thank you.

      Customer Answer

      Date: 12/24/2024

      Better Business Bureau:

      I have reviewed the business' response regarding complaint ID ******** and am satisfied with this resolution. 
       
      Sincerely,

      ***** ********

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 10th, 2024 I placed an order for a medical crme that is essential for my condition and the order # is EM20-4626328. Its now October 7th so its been 2 month this is absolutely unacceptable. My tracking number is CP612372218GB I tried to contact them on multiple occasions and still no answer this is unacceptable I need a refund this creme is necessity not a want..

      Business Response

      Date: 10/08/2024

      Hello Mercelda,

      We hope this message finds you well. Unfortunately, we were recently informed that some of our shipments were disposed of by US Customs, which has affected your order.

      Item: Comfrey Ointment Bone Joint Fractures Skin Injuries Natural Healing (120ML)
      Quantity:1

      This is to confirm that I've gone ahead and refunded your order: EM20-4626328. The receipt has been sent to both of your email: [email protected] and [email protected]


      Thank you for your patience and understanding. We look forward to your response.


    • Initial Complaint

      Date:08/19/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a lifting recliner because of medical condition on 08/02/2024.website said it was shipped 08/03/2024. Can not track or contact office tried many many times. The Chai is a necessity not a luxury. I don't have the money to order another one. Please help

      Business Response

      Date: 08/20/2024

      Hi *******,

      Our customer service team tried to reach out to you through your email: *************************

      we would like to address this matter promptly, can you please response to our customer service team as soon as possible so that we can try to solve the issue for you quickly?

       

      Thank you for your patience,


    • Initial Complaint

      Date:08/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 21, 2024 at 20:43 I placed an order that totaled $56.55 for hair treatment. I have not received it and every attempt to contact them has been denied.

      Business Response

      Date: 08/17/2024

      hi ******* ,

       

      we sincerely apologize for all the inconvenience and thank you for your patience. however, when we checked our customer service email, we found there is no any records from your email. can you please make sure you contacted to our customer service email: *******************************************************?

      for the product still not shipped out yet, we just issued a full refund for you, the receipt has been attached.

       

      again, we sincerely apologize for it.

       

    EveryMarket is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.