ComplaintsforEveryMarket
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an order (EM20-8062436) for 20L potted plant s Miracle Gro Performance organic compost. I was messaged on 7/15/24 that it had shipped. It never arrived! I reached out to the customer service via email and got no response. I paid $56.26 for the product, $4.99 for shipping and $4.04 sales tax for a total of $65.29.I want my money back at this point.Business response
08/10/2024
Hi ********,
Thank you for reaching out to us. and I am sorry to hear you have some concern with your order EM20-806243, 20L Potted Plants Miracle Gro Performance Organics Compost, Peat free, Multi-Purpose Fertilisers, Gardening Soils for Outdoor and Indoor Planting, Small to Large Plants, $65.29
However, when we checked our customer service email: ****************************** we found there is not any email we receive from yours: ******************, can you please double check if you sent to our correct customer service email:******************************************************* ?
meanwhile, we checked your order and found that, you have been refunded on July 26, 2024 8:40 AM CDT, Refund Reason: Unfortunately, it looks like were unable to deliver this order to your address due to location or carrier restrictions, so we had to cancel.
I have attached the refund receipt for your reference and please let us know if you still have any problem. Thank you.
Initial Complaint
07/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On June 24, 2024, order number EM20-4778477, I ordered a pair of glasses from them and they are not strong enough to do the job. I have macular degeneration. I have phoned them 8 times and emailed them 3 times and they have not responded. Their comment on the phone is "Your satisfaction is our priority."I would like a refund.Business response
07/10/2024
Hi Garland,
thank you for contacting us.
We DO received your 3 emails and we DID response you within a day back to your email, ******* mahan <[email protected]>. I believe our emails went to your spam folder so that you did not have change to check. Please find attached 3 email history records for your information.
I have issued a full refund for you. Meantime, can you please return the product by following the instruction that we provided in our response emails?
Thank you for your patient and your understanding.
Initial Complaint
07/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I ordered a product which is a lip liner. My account was debited $44.32. I received an item which is not even close to what I ordered. Its some kind of product to strengthen your nails. I sent emails and tried to call a 718 area code number provided. No one returned my calls or responded to email requests. I finally received an email on tuesday,7/2/2024 informing me my account was credited. I have not received any monies from this company. I just want my money returned. It is not possible to reach them and they have not credited my account. Thank youCustomer response
07/09/2024
Received an email from this business on 7/2/2024 stating total refund issued. Today is 7/9/3024. Nothing has been credited to my account.Customer response
07/29/2024
Monies owed were refunded. Thank you.Initial Complaint
06/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On the 17th I placed an order with Every market as it came up while looking for a specific product. It cost me $49 including shipping. It was shampoo and conditioner that I cant find on Amazon anymore, which is where I usually get it. As of the 17th l, this is the status of it:Order is being packed 2024-06-17 21:21:46 Order Submitted 2024-06-17 17:19:10 I emailed them last night asking why it hasnt shipped yet since the payment and everything was already processed by my bank. They emailed me back with no real answers. Just said they were waiting for a response from another department. I decided that the stress wasnt worth it and asked for a refund. They responded and told me to wait, that theyre waiting to resolve the issue. I told them that if they wanted to resolve the issue than to cancel my order and refund me. They started ignoring me after that. Im so irritated because I couldve spent a little more on an overseas legitimate website and would be getting it next week. Before purchasing from this website, I checked their about us and contact pages and say that they are a US based company, so I felt comfortable that I wasnt being scammed. I checked their instagram today and its full of comments from other people who have also been scammed by this company. This website needs to be taken down to protect other customers doing online shopping.Business response
06/25/2024
Hi *****,
We have already cancelled your order as requested and refund issued, I have attached the receipt for your information.
Thank you for being patient with us and your understanding.
Initial Complaint
06/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I placed an order on 5/24/24 for two items with a total of $260.29. I got charged and the email confirmation number EM20-9259341 right away, yet I still have not received my order that said to deliver within 7-12 business days. I tried following up with the tracking number and contact number but I was directed to a page that said it does not exist.Business response
06/24/2024
Hello,
We hope this message finds you well. We recently received your complaint on BBB regarding your order EM20-9259341, and we sincerely apologize for any inconvenience and frustration this delay may have caused.
We would like to explain that the supplier shipped your products from ***********, which is why it is taking longer than expected to arrive. International shipments can sometimes experience delays beyond our control.
You can track the current status of your package using the following link:
***********************************************************************Delivered
Delivered, Garage / Other Door / Other Location at Address
********, *******;11220
June 24, 2024, 12:16 pmGiven that your package is already delivered, and refund issued.
Thank you for your understanding and patience. If you have any further questions or need additional assistance, please do not hesitate to contact us.Initial Complaint
06/10/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased some "Up and Up flushable cleaning cloths" from a company called EveryMark on May 21, 2024. It was advertised as a new product and cost $62.83. The order number is #EM20-3022607.The package arrived and the product seal was opened and the wipes had a brown stain on them, additionally the packages were very light which indicated they were old and had dried out. I looked up the refund policy and followed the protocols per their instructions on 5/24, 5/29. They emailed me back twice saying they are working on it and I have not heard anything since 6/4 and also emailed them again about a status update on 6/7. I attached the photos to the (5/29) email as they requested but I'm having difficulties adding them below. I can add directly to an email if that is required but my MAC and this platform as not wanting to talk to each other.Thank you for your assistance.Sincerely,**********************Customer response
06/13/2024
Thank you for your assistance. The issue has been resolved.
Sincerely,
*******
Initial Complaint
05/19/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered item on 5/6/24. Received tracking confirmation. And the tracking link worked for a little while then stopped working. No updates or email reply from the company and order does not exist in the company system. Order EM20-26235 for ************************* Want a full refund. Appears to be Fraudulent.Business response
05/20/2024
Hi *******,
we are so sorry that you still have not received the product, because it is still on the way to the U.S from ********
Your order has been cancelled successfully and a full refund has been issued, please wait for 2-5 business days for the refund to be processed by the bank.
Thank you for your understanding and your patient with us.
Initial Complaint
05/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I ordered a book from the company. At first a package tracking link worked, although the status of the package's shipment did not seem to change. Now the link does not work. When I go to the EveryMarket website to try to track my package and order, it tells me there's no record. I submitted a request for information through the contact link on the website and have received no response. My order number is EM20-22510 and the tracking number is CP262430399CN. I used a universal parcel tracking website, and am told there is no record of such a tracking number with various shipping services. I would like a response from the company on the status of the order and shipment, or get a refund.Business response
05/09/2024
Hi *****,
we sincerely apologize for the delay shipment. since the package is still in transit from ***** to the **, we refunded in full and really sorry for the inconvenience.
the refund will be reflected on your bank account within 2-5 business days.
Thank you for your patient with us and please let us know if you still have any issue, you can always contact our customer service at: ****************************** we usually response within 24 hours.
Customer response
05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Around March 19 I placed an order with marketplace for nitric oxide male support supplement. The amount was $60.97. It cleared my bank on March 20. I have not received the item. It gave me a user code ******. Please refund my monies.Business response
04/10/2024
Hi ******,
we are sorry to hear about that you still have not received your product.
here I would like to provide the information that you may need for your order:
EM20-14953
NITRIC OXIDE MALE SUPPORT SUPPLEMENT ENLARGEMENT ANTLS SUPPLEMENTS
Discount: MARKET10
Paid $60.97
**** tracking info: **************************************************************************************
Delivered, Front Door/Porch
BORON, CA 93516
March 22, 2024, 1:46 pmI have also attached the screenshot of your order and also the **** tracking detail for your information. also I will let our customer service team contact you by email: ************************************** shortly to help to resolve your issue.
We are looking forward to hear from you soon through your email.
Thank you.
Initial Complaint
02/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Order not fulfilled, nor shipped goods were paid for, but not delivered
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Customer Complaints Summary
61 total complaints in the last 3 years.
59 complaints closed in the last 12 months.