Business Profile

Financial Consultants

Edward Jones

Headquarters

This business is NOT BBB Accredited.

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Important information

Customer Complaint:
BBB has received consumer complaints against Edward Jones which allege difficulty accessing money in accounts difficulty getting a representative of the company to assist them.

Complaints

This profile includes complaints for Edward Jones's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

47 total complaints in the last 3 years.
12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Trying to have wire transfer completed of our IRA’s from Edward Jones to new CamaPlan IRA’s. Started process 2/6/24, has been 25 working days. Edward Jones has made more excuses for not making the transfer and it’s impossible to speak to anyone that can resolve this at Edward Jones. Our IRA’s have been sitting in a cash account for more than a month at Edward Jones. We want this resolved.
Business Response
Date: 03/28/2024
We are reviewing this matter and will seek to reach a resolution directly with the client.
Initial Complaint
Date:03/04/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My father died without a will in Oct 2023. Since that time, I have been trying to get money from his acct at EJ released to me. My brother relinquished his rights to the acct, I filed the Next of Kin Affidavit with the State, they issued the short certificate with me as the representative and it was given to EJ to release the funds. They are now saying that because he is listed in the form, that the funds must be split! This form, obtained by the Burlington County Surrogate Office states that, as the next of kin, he consents to have me appointed as the representative to distribute the assets to!!!!!! Edward Jones Estate Department will not talk to me. They keep referring me to the branch. And the financial advisor at the branch has no idea how to interpret estate documents. Edward Jones staff are either outrageously stupid or criminal! They are stating that they must release half of the money to an individual who, through a sworn affidavit, relinquished his rights to the money!! CAN YOU PLEASE HELP ME????!!!?!!!???
Business Response
Date: 03/20/2024
March 20, 2024
***** ***** ** **** ** ***** ****** ** *****

Re: ***** E. *******
Account Number: *************

Dear ***** *****:

It is the responsibility of the Complaint Investigations department to review and
respond to written communication from a client which may be deemed a complaint.
As such, the complaint you filed with the Missouri Attorney General was forwarded
to our department for review.

We reviewed account records as well as applicable account activity and reached
out to our Estates department regarding this matter. It is our understanding we will
permit the distribution of the account with one signature. Please work with the
branch office staff and Financial Advisor ******* ********* to complete processing.

We appreciate the opportunity to address this matter and apologize for any
inconvenience and concern this situation has caused you. On behalf of the firm,
thank you for the opportunity to serve your investment needs.

Sincerely,

***** *******
Complaint Investigator
Initial Complaint
Date:03/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
12/11/2023 Annuity. I filed a complaint as well and no response. My agent at Edward Jones is nothing more than a salesman. Only time you hear from him is when he wants to sell you something. This annuity was a good example. Called me just about every day pushing me to buy. I finally agreed. Almost 30% of my cash, a very large amount too much actually, was transferred to purchase the annuity. After thinking about it I decided with all the high expenses I wanted out on the last day of first look. He would not let me out which is not legal, but it is my word against his. On top of that I lost out on all the gains in the market this year. He is no longer responding to any texts or phone calls. It would be nice to have an agent that is honest and does not only care about his commissions.
Business Response
Date: 03/05/2024
A Firm Response was provided directly to the client on 2/13/2024. No further response will be provided to BBB.
Customer Answer
Date: 03/13/2024
Complaint: ********

I am rejecting this response because:
They did not contact me all they did was send a letter and say agent had in notes. I would like agent to take a lie detector. He did not let me get out on last day

Sincerely,

****** ******
Business Response
Date: 03/19/2024
Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
Customer Answer
Date: 03/21/2024
Complaint: ********

I am rejecting this response because,
They broke the law and have not contacted for a fair solution.

Sincerely,

****** ******
Initial Complaint
Date:02/13/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since 2016, I have received dozens and dozens (maybe hundreds, it's hard to tell at this point) of mailings for a former resident of this house. Some weeks we receive multiple mailings. These mailings are sent to **** ********* *** *** ***** ******* ** ***** addressed to ***** ********. ***** ******** has not lived in this home for eight years. She no longer owns this house. I have told Edward Jones this dozens of times. I have asked them to please take any measure necessary to contact their client -- who presumably has an active account with them -- to update their records. I have contacted Edward Jones (both their headquarters office and local offices) on several occasions, including today (02/13/2024) asking that the mailings stop. I have contacted Edward Jones via Facebook on several occasions asking that the mailings stop. I have contacted numerous individual Edward Jones Financial Advisors asking that the mailings stop. I have even sent handwritten letters and cards to several officers at Edward Jones asking that the mailings stop. And still, for eight years, the mailings persist. These mailings have gone beyond a small annoyance. One cannot reasonably be expected to continuously label mail with a 3return to sender ´message for a decade. Because the mailings never reach their intended recipient, I believe Edward Jones is failing to properly communicate with their client. Furthermore, these mailings constitute harassment of my peace and enjoyment of my home. Cumulatively, I have spent probably 20+ hours returning mail and attempting to contact Edward Jones. Please take any actions you can to ensure that Edward Jones immediately stops these mailings.
Business Response
Date: 02/21/2024
Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
Customer Answer
Date: 02/22/2024
Complaint: ********

I am rejecting this response because: I just want confirmation that Edward Jones will stop sending me mail. That's all I have asked for for several years. Please just stop sending mail to this address.

Sincerely,

******* *****
Initial Complaint
Date:01/11/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After 18 years trusting Edward Jones (EJ) financial advisor, ***** ****** (**), he disregarded instructions on 2-14-22 to transfer all our mutual/bond funds to money market. Part were not moved for 9 days; the rest 119 days later. We lost $12,243 due to **’s unauthorized actions-a hit to retired military/senior citizens. We requested explanation-got no reply. Complained to EJ who said ** claimed we agreed to his actions which is untrue; no records exist to substantiate his claims. Asked why he traded as he did, EJ rep said that she’s an attorney, not a financial advisor, and refused to answer about his lack of records. EJ condoned and failed to address **’s misconduct, effectively approving it. They offered a third of our loss (admitting **’s culpability) but will not take responsibility for the total and **’s malfeasance. Complained to FINRA-received no reply. Complained to SEC, who sent our complaint to EJ, who again offered a third of our loss. SEC, who claims to “deter misconduct and hold wrongdoers accountable,” will not do so. ** violated major securities tenets. He: - purchased/sold securities that contradicted our direction. - switched from one mutual fund to another with no legitimate investment purpose. - can not provide records of his communications and investment advise to us, violating the Investment Advisor’s Act of 1940. - was untruthful about the transfers and unable to explain his actions. - misrepresented statements of fact-said all our assets had been moved to money market. - abused his position of authority moving our holdings as he did and issuing false statements. - demonstrated bad faith and unethical behavior and conduct by not admitting the truth. - was not loyal to clients. ** transferred our accounts to another agent, who explained events and confirmed that there were no notes on our accounts, and no apparent, logical, or financial reason for **’s actions. Please assist us in reclaiming our lost assets.
Business Response
Date: 01/22/2024
Edward Jones takes all client concerns seriously. We have reviewed this matter and have provided multiple responses to Mr. ******.
Customer Answer
Date: 01/28/2024
Complaint: ********

I am rejecting this response because:
We reject this Edward Jones’ response just as we have rejected their previous responses. They refuse to admit total liability for ***** ******’s illegal and obstructive failure to follow our investment directions, they condone his fabrications and lack of records, and they will not provide bold decisive leadership to fully investigate his incongruent transactions. ***** ****** knew our intent was to preserve our assets and had previously advised us to do as we instructed him. We believe he knew what he was doing - his actions defied intelligence and were possibly based on personal motivation, as there are no logical arguments for him violating our directions as he did. Edward Jones ignored federal statutes, allowed ***** ****** to advance his own agenda at our expense, deplete our savings, and endanger our welfare. Edward Jones violated laws they should be upholding and did not prioritize clients’ well-being, instead supporting the abhorrent actions of their employee without a thorough investigation. We totally denounce their inaction and inhumanity; no response other than complete remuneration of our lost assets will be satisfactory.

Sincerely,

****** ******
Business Response
Date: 02/02/2024
We have responded to this client on multiple occasions and will not continue corresponding with him regarding this matter. Any new correspondence will be reviewed to determine if further action is required.

Thank you,
***** *******/Complaint Investigator
Initial Complaint
Date:12/31/2023
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My advisor **** ***** was quite rude , and I want a new advisor,I contacted his supervisor ***** who was extremely unhelpful, and tried sticking me with someone with three months experience
Business Response
Date: 01/03/2024
We will respond directly to the client.
Thank you,
Complaint Department
Customer Answer
Date: 01/04/2024
Complaint: ********

I am rejecting this response because:

Because I am amending this complaint because the regional manager
******** ****** has successfully blocked me from getting a new advisor, ***** ***** was willing to take me on I got a nasty call from Ed Jones home office that ******** ****** doesn't want me to have an agent and I have thirty days to get another company or my securities will be liquidated ! Every Ed Jones agent I called except ***** ***** would not even talk yme
Sincerely,

**** ***********
Business Response
Date: 01/05/2024
Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
Initial Complaint
Date:12/28/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I used an Edward Jones agent in ******** - ***************. My name is ***********************************. I called ************** on 12/26/2023. I wanted to set up a 529 in 2023 and deposit $5,000. We get 5% back from the State of ********. So that is $250. ****** wasnt in so I spoke with his assistant. I dont know if she violated the law by doing the financial advising without ******. But she assured me that if we did the paperwork on 12/26/2023 that Bright Directions (529 company) could process by the **** which is 12/292/2023, so we ge the $5,000 into the 529 account. After I signed the paperwork on 12/26/2023, I called Alhitis assistant around 1:45pm. She said after she received it should would let me know. She didnt contact me. I called her at 4pm. She said she got it and dropped it off for mailing overnight. She said she would call Bright Directions on 12/27/2023. On 12/27/2023, I had not heard from her so I called her at 3pm. She said she didnt contact Bright Directions and said she wasnt going to call them. She said she sent the documents and they would arrive on 12/27 or 12/28. I said if they were sent overnight, they would arrive on 12/27. She refused to call Bright Directions, so I called Bright Directions. The Bright Directions CSR asked for the tracking number. I called the EJ assistant back, she said she sent is **** and would text me the tracking number in 15 minutes. After 30 minutes, I hadnt received anything so I called. She didnt answer, but she did send a tracking number. The number was for **** (She lied about ****). The tracking number also only said label created. So the assistant did not drop the package off on 12/26/2023. The assistant LIED to me. It wont get processed in 2023. Because ******* office lied and didnt do what they were supposed to. I miss out on 5% of $5,000 from the State of Illinois which is $250. I want a check for $250 due to Alhitis failure as an Edward Jones agent.
Customer Answer
Date: 12/28/2023
Attached are the signed release pages.
Business Response
Date: 04/22/2024
Edward Jones takes all client concerns seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
Initial Complaint
Date:12/23/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After realizing there was fraud activity on my Edward Jones debit card - I called the toll free number ************ on 12/22/2023 at 10:40pm CST and got the RUDEST customer support agent ‘ever’ - who basically told me (on a recorded line), in part, “that even though the $59.99 charge (12/11/2023) was from a fraudulent site - it was not the responsibility of Edward Jones to assist”
Business Response
Date: 01/05/2024
Edward Jones takes all client complaints seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
Customer Answer
Date: 01/05/2024
Complaint: ********

I am rejecting this response because:
The business - Edward Jones - hasn’t even contacted me whatsoever!

Sincerely,

****** ******
Initial Complaint
Date:11/17/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband moved our funds to *** ******* in 2018. In 2019 til 2022, we have been dealing with my husband having lymphoma. My husband and I met with *** at his office in May/June of this year. He reviewed our investments. ***** told him he was concerned and told *** to go into CDs and be more secure at this time, because of guarantee income and no loss. *** told him ***** would be better and we would still have the same affect as CD's. ***** said ok, go with that. I viewed our statement, and we had lost approx $5,000 in one month with a total of $15,000 from the time we met with *** about *****. ***** asked ***, didn't you go with ***** to guarante income? *** said, well you don't have those *****, *** did not get those that we wanted. He did something else and said that he did not think those bond (guarantee) was not the right move. ***** told him, that is what I told you to buy, the guaranteed *****. I called *** on October 18th, 2023 and told him we were moving our funds to another company and would be transfering money on Tuesday, October24th, 2023. I told him out of courtesy, We started transferring funds on Tuesday, October 24th. Edward Jones would not release the greater amount of money over to Fidelity. I called ***'s office. ******** told me that *** was in meetings the rest of the day (Thursday), was off on Friday and could not talk to me until Monday. Not acceptable. I drove to his office, walked in and told ********, I know he is in meetings but I would wait til he had a bathroom break or was leaving. He came out of his office with a couple about twenty minutes after I arrived and waved to me. I told him that I would wait til after his next appt. He invited me in....he lied, he had no appts. He pulled up the accounts not being moved over and told me that Fidelity did not know how to use their software and that was why. I told him I wanted our money out of his office and over to Fidelity. Our accts did not move over til November 14th!!
Business Response
Date: 12/01/2023
We will respond directly to the account owner.
Customer Answer
Date: 12/05/2023
Complaint: ********

I am rejecting this response because: This is not acceptable. *** *******/Edward Jones has to step up to plate and give their response here on BBB and show accountability and responsibility of amount due. They say that they will respond directly to the account owner. They give no time or let you know their answer. Seems like that is their way of doing business. Not acceptable. We want to be compensated for $10,000 that we lost because *** did not do what we told him to do.

Sincerely,

****** & *** *****
Initial Complaint
Date:11/14/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been trying since February of 2021 to have Edward jones honor my deceased fathers TOD agreement. I tried to have myself and my minor child’s funds transferred and been refused numerous times. I have sent complaints to client relations. They will not even give me access to view the account statements for my minor child’s account as a parent or as personal representative of my fathers estate.
Business Response
Date: 11/21/2023
Edward Jones takes all client complaints seriously. We are reviewing this matter and will seek to reach a resolution directly with the client.
Customer Answer
Date: 11/22/2023
Complaint: ********

I am rejecting this response because:

Thank your for your efforts in trying to help me and my minor son receive our funds from Edward Jones. Unfortunately, I still have not heard from the company in regards to this matter and I was curious who you recommend I contact next? Or should I go ahead and begin filling out arbitration paperwork and go from there? The only problem is I have no idea how much money my minor son has lost since no one has been allowed to access this account in years as they are all in “restricted” status since my father passed. Please point me in the right direction and thank you again. ****** *****

Sincerely,

****** ****

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Edward Jones is NOT a BBB Accredited Business.